Uno Chicago Grill FAQs

Music on Hold Update

Start HERE:

You may re-use the USB Drive from your music on hold player if you do not have a spare. Erase the existing music file on the drive and save the attached .mp3 to the USB stick. Then follow the instructions below.

Locate Music on Hold System

On Hold Plus 8000

Grace Digital

Power Off Unit

On Hold Plus 8000

Turn Volume Down completely

Grace Digital

Power Button Next to Volume Dial

Remove OLD USB Drive and Plug in New USB Drive.

Power On Unit

Return the OLD USB Drive in your weekly mail bag.

The password management website can be used to update your network password which is used by multiple systems.

Systems Affected:

Windows Login

Email

UnoNet

Citrix

VPN

The below system passwords are managed in their respective applications.

Oracle

Mas500

Payroll

Web Link: Password Management Tool

Changing your password

Begin by entering your lastname in the search box and clicking search.

Your Name next to the blue person icon is a link. Click it to enter your profile. From your home screen you can update your question and answer profiles (required if you have never used the system), initiate a password reset or change your password.

Select Manage My Passwords to change the current password.

Enter your current password to continue. If you don't know your password or it has expire please use the "Forgot My Password" link instead of "Manage my Passwords".

Enter a new password. Passwords must be greater then 8 characters long and include:

Upper-Case Letter

Lower-Case Letter

Special Character (!@#$\%^&*()_+)

Number

This article explains how to setup your UNO email account on an Apple iOS phone or tablet.

Open the Settings App

[email protected]

Tap "Accounts & Passwords", choose Add Account.

Choose Exchange

Enter your in the Email field and 'UNO' in the Description field. This is the username you would use for webmail.

When prompted enter your password

You may need to add additional information at this point.

Server: mail.ontoss.com

Domain: leave blank

Username: this should match what you enter for your email.

Choose the items you wish to sync and tap save.

You're looking at our new help center. The help center is your single resource for technical help.

You can search the help center to find the solution you are looking for or open a ticket with our help desk.

Note: If you are calibrating the host terminal, please reach out to the help desk first (if this terminal is taken offline, your system will go down for the duration)

Go to the terminal and hit <Clear> 6 times in Rapid Succession. The normal windows desktop will appear (if that doesn’t work, hit <Clear> <Clear><Bksp><Bksp><Enter><Enter> in that order).

Look for the icon labeled Microchip TSHARC and tap on it.

Select the tab for Calibration:

For the 1st time calibrating, use the 9 Point and hit “Begin Linearization”. If this calibration doesn’t work, repeat the same process with “25” and then “28” Point.

Follow the on-screen prompts.

The terminal will then prompt you to test the calibration and then <Ok> or <Apply> to save the settings.

When it’s completed and Saved, you will be taken back to the desktop screen. Using the <Start> button on the bottom of the screen, Restart the terminal. When it comes back up, go ahead and test. If it still fails to hold calibration, give us a call at the help desk and we can open a ticket with ResourcePOS.