Valore Books FAQs

In order to get the most out of Source we require the following timeframe: 5-10 weeks: Keep your want list live in the Follett Marketplace. We will automatically expire your want list 4 weeks before you need your books in store. 4 weeks: Follett Marketplace needs this time to receive, process, condition check, and ship all of the books we were able to source for you.

Low Price Guarantee: ValoreBooks offers the best rental prices! If you find a lower price, we’ll match it! 30-day, no-questions-asked Returns Dedicated customer service team Free rental return shipping Flexible rental terms including quarter-length (90 days) and semester-length (125 days) rentals

Before you send us your sellback items, please make sure that your package includes the following: The packing slip provided by ValoreBooks – this must be placed inside the box along with your sellback items All of the sellback items that are listed on your packing slip For more information on preparing your items for shipment, please check out our packing checklist.

You’ll be sent an email 30 days after your order was placed requesting feedback. If you would like to leave feedback immediately please: Go to the My Account page. Enter your order number and e-mail address or last name. Click the "Leave Feedback" link for the item you wish to leave feedback on. You'll be sent an email enabling you to leave feedback.

For a complete list of everything in your shipment, view your shipment details file. This file contains the order date, Follett Marketplace Item ID, ISBN, title, and author of each item.

Wondering about the status of your Liquidate payment? Log in to your Follett Marketplace account at any time and click the ‘Transactions’ link to see real-time updates for Liquidate, search previous orders by date, and download both shipping labels and an order summary file. You can also email us at [email protected]. Liquidation Transaction History:

Sellers who are unable to fulfill an order must cancel it on our website. To cancel an order: Login your Follett Marketplace Sell account. Click ‘Orders Pending’. Select the appropriate order. Click ‘Cancel Selected’. Your customer will automatically receive an e-mail indicating their order has been cancelled. *After cancelling an order, it will no longer appear under ‘Orders Pending’.

You can filter your quote results based on the following characteristics: - Quotes that are a certain % above the minimum price you specified in your inventory file - Quotes that are a certain % below the minimum price you specified in your inventory file - All quotes that are greater than the minimum price you wanted - Quotes above or equal to a specific dollar amount - Quotes where the quantity has changed within the 5-hour time period - Inventory with no quotes

Your customer's shipping address is located in your order notification e-mail, order invoice, and in your Follett Marketplace Sell account. To retrieve your customer's shipping address: Login your Follett Marketplace Sell account. Click ‘View Sales’. Select the appropriate order. Your customer's shipping address can be found under the ‘Shipping’ header.

At the end of a long semester it can be tough to remember exactly which rental came from where. Here are some tips to figure out which of your rentals came from ValoreBooks and to make sure you return them to the right place! 1) Check your ValoreBooks order confirmation email Search for emails from [email protected] with the subject line “ValoreBooks.com Order Received.” Your confirmation email with contain your order number and a summary of all the items contained within your order. 2) Log in to your order details page Using your order number and last name, you can log in to your order details page to view your order summary and check on the status of any purchases or rentals. To locate a rental, look for the purple "Rental" callout below the item summary. This is where you can find and print your free rental return shipping labels and packing slips. Just be sure to follow the instructions for each rental, since not all rentals may be returned to the same location. 3) Contact us with any questions If you can’t find your order number, you can go to your account page and click on the “I don’t know my order number” link for further assistance. Or you can contact us directly. We’re always happy to help!

After your shipment has been sent, you can manage/view it by clicking the 'View shipment' link in your Source dashboard. From here you can track your shipment, download your shipping details file, request returns, and report missing or damaged items.

Required fields for your want list: ISBN: The 10 or 13 digit ISBN of the book you are looking to buy. This must be in the first column of your file. Quantity: The quantity of each ISBN that you are looking to buy. Download file template

In the past we have only allowed third-party sourcing vendors access to the our online sales marketplace. This means that they have only had access to what our marketplace of online sellers have listed through our Follett Marketplace Sell program. Now, with Follett Marketplace Source, we are giving stores access to both our online sales marketplace AND our online buyback marketplace - the only textbook buyback marketplace of its kind. Through this buyback marketplace, stores will have direct access to millions of students who sell their used textbooks through our national buyback program and hundreds of bookstores who sell their excess textbook inventory through our Follett Marketplace Liquidate program.

We’ll automatically send you an e-mail notification when a customer has purchased an item from your inventory.

Follett Marketplace Liquidate is the only buyback program online where hundreds of buyers compete to offer you the best prices on all the books in your textbook inventory. Here's how it works: 1) Sign up for a free Liquidate account 2) Upload a list of up to 10,000 ISBNs that you are looking to sell 3) Instantly see your price quotes and accept only the quotes that you want 4) Ship books for free to one location 5) Get paid via check

Wholesale.follett.com does not charge any listing fees. Wholesale.follett.com will only charge 15% commission when an item is sold on the marketplace.

ValoreBooks will honor all quoted prices for 5 hours

The process of selling your used books through ValoreBooks is fast and simple: Verify that your items meet our sellback standards Enter the ISBN of each book you wish to sell, separating multiple numbers with a comma, space, or return Click the "Get price quote" button to get your instant quote. This quote will be automatically added to your sellback cart. Proceed to checkout Select your preferred payment method – we currently offer payment via check or PayPal. For more information on our payment methods click here Confirm your quote Use the prepaid shipping label, packing slip, and instructions provided by ValoreBooks to send in your sellback items. Please ship your items within 14 days of receiving your quote. Once we receive and evaluate your items, we'll issue payment.

Log into your account Click “Purchase Rental” link for the item you wish to purchase Click the “Purchase Rental” button to complete

College Marketplace Inc. knows that information you share with us is sensitive and private. We attempt to use that information carefully and sensibly. This notice describes our privacy policy. By visiting College Marketplace Inc., you accept the practices described in this Privacy Policy. Personal Information That College Marketplace Inc. Gathers The information you supply us allows us to personalize and improve your experience with College Marketplace Inc.. Here are the types of information we gather. Information You Give Us: We receive and store information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing shopping features, improving our services and communicating with you. Automatic Information: We store certain information whenever you interact with us. For example, like many Web sites, we use "cookies," so when your Web browser accesses College Marketplace Inc., it stores certain information about you. Information from Other Sources: We might receive information about you from other sources and add it to our account information. Examples of Information Collected Information You Give Us: You provide most such information when you use our services, participate in a contest or questionnaire or communicate with customer service. As a result, you might supply us with such information as your name, address, phone numbers and e-mail addresses; credit/debit card or other payment information; people to whom purchases have been shipped, including their addresses, phone numbers and e-mail addresses; content of reviews; personal descriptions and information about you; and financial information, including Social Security and driver's license numbers. Automatic Information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create certain features or to establish particular and generic customer profiles; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search term and search result information from some searches conducted through the Web searches through our site; search results and links, including paid listings (such as sponsored links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. Third-Party Advertisers and Links to Other Web Sites: Examples of third-party advertisers and advertising companies that you can link to from the College Marketplace Inc. Web site or that serve advertising content directly to your browser on certain College Marketplace Inc. pages. Information You Can Access: Examples of information you can access easily at College Marketplace Inc. include up-to-date information regarding your orders; personally identifiable information (including name, e-mail, password and communications preferences); payment settings (including credit/debit card and other like information); e-mail notification settings; and your profile. Cookies Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide certain features associated with our company. The Help feature on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Also, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, cookies allow you to take full advantage of some of College Marketplace Inc.'s features, and we recommend that you leave them turned on. Information Sharing We are not in the business of selling information we acquire from our customers to others. We share customer information as described below and with our affiliates, and we strongly encourage anyone with whom we share this information with to follow this Privacy Policy or follow practices at least as protective as those described in it. Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes. Business Transfers: As we continue to develop our business, we might sell or buy other companies or business units. If we should do so, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (including this one), unless, of course, the customer consents otherwise. Also, in the unlikely event that another company acquires College Marketplace Inc. or substantially all of its assets, that company most likely would want to acquire our customer information. Protection of College Marketplace Inc. and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our other policies, including our Participation Agreement and conditions and guidelines that pertain to the use of our services and including those intended to protect the our rights, property or safety or those of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. Security Measures The Internet has made it much easier to acquire personal information about others, and no matter what steps we take to protect information, there is no such thing as perfect security on the Internet. Still, we try to protect your information. For instance, we employ certain security techniques to protect such data from unauthorized access by users inside and outside our company. As part of our efforts, we use firewalls and SSL software: Secure Sockets Layer (SSL) software encrypts information you input and thus makes it harder for unauthorized persons to find out that information. We reveal only the last four digits of your credit/debit card (or other payment account information) numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit/debit/other company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Also, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple user IDs or aliases. As well, although we employ SSL technology to keep your credit card information safe, and use encryption to protect transmitted data, and we will never pass your credit card number through e-mail, nonetheless, for your greater protection, we ask that even when purchasing with your saved credit card numbers, you enter the last four digits of the number. This measure protects your card number if you forget to sign off from our site after making a purchase. As we noted above, you can aid in keeping your personal information safe if you to sign off once you are finished using the site and close down the browser window if you are on a public or shared computer. In addition: 1. We will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy or with your explicit consent. 2. We discourage third parties from selling the information we provide to them, to market directly to you, or to disclose it in any other way without your explicit consent. As well, the law may afford you some legal protection against these third parties. 3. We share your personal information with our own service providers for our operations only to facilitate or outsource our services and operations, but only under confidentiality restrictions. 4. We disclose limited personal contact information to verified requests by law enforcement and government officials who conduct civil or criminal investigations, or where otherwise required or authorized by law. However, we do require a subpoena for additional personal information. 5. We allow you to change your personal information so that you can keep it current. We believe that the security and privacy measures that we take make College Marketplace Inc. a secure place to shop, but unfortunately there are no guarantees. Choices As discussed above, you can always choose not to provide information, even though you might need to supply that information to make a purchase or to take advantage of certain College Marketplace Inc. features. You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records. Children & College Marketplace Inc. College Marketplace Inc. does not permit anyone who uses our Web site to sell products from or to a person who is less than 18 years of age without the involvement of that person's parent or guardian. As well, College Marketplace Inc. does not permit anyone to post in any way any material that involves or appears to involve the sexual exploitation and other abuse of minors, whether or not such material is illegal. If you should find any such material, we strongly encourage you to report this to us immediately. Obligations, Revisions and Concerns If you visit College Marketplace Inc., whether or not you use College Marketplace Inc. to buy or sell anything, your visit and any dispute over privacy is subject to this Privacy Policy and our Use Conditions and Guidelines, including provisions in these documents that concern limitations on damages, arbitration of disputes, infringement of state and federal laws dealing with privacy, intellectual property, sexually explicit material, offensive material, as well as to the laws of the United States and of the State of Delaware. If you are a seller, you will be subject to our Participation Agreement as well, and if you are a buyer, you may wish to read the Participation Agreement anyway for further information about College Marketplace Inc.'s policies, including those concerning privacy at College Marketplace Inc.. If you have any questions about privacy at College Marketplace Inc., please contact us, give us a thorough description of the issue, and we will try to resolve your concerns. Since our business, the law and our sense of appropriate practices changes constantly, our Privacy Policy, the Participation Agreement, the Use Conditions and the Use Guidelines may change too. You should expect them to change. We may, or may not, e-mail periodic reminders of our notices and conditions, but in any case, you should check our Web site frequently to see recent changes. When College Marketplace Inc. makes changes to this Privacy Policy, it will post them online. They will apply to all of our customers when posted, so they will bind you, whether or not you have otherwise expressly agreed to them. When you use our Web site, your use is your agreement to be bound by these changes. Last updated: June 1, 2009

If your books are lost, stolen, or damaged during your rental period, you'll be charged the list price of the book minus the initial rental fee.

Your bid is the price that you are willing to pay for a given ISBN. This is the price that you will be ultimately charged if a seller sends in your order. The more competitive your bids are priced, the more likely your bids will be matched to sellers, and the more used textbook volume you are likely to receive. You will never be charged more than your bid.

You’ll be able to download a log file outlining processing errors on the ‘Quote Results’ page.

Sellers must confirm or cancel orders within 48 hours, excluding weekends and holidays. If an item isn’t confirmed or canceled within the required timeframe, Follett Marketplace Sell will automatically cancel the order. Once an order has been cancelled, Follett Marketplace Sell no longer has the ability to bill the customer. If you’ve already shipped the book and would like to collect payment, please contact your customer to arrange payment.

We only accept textbooks that have an International Standard Book Number (ISBN). All textbooks must meet our buyback standards. If one or more of your ISBNs does not return a price quote result, that simply means that none of the buyers in our marketplace are currently looking to buy that ISBN. Please note that our buyers are constantly updating their want lists (both in terms of the number of ISBNs that they are looking for and the prices that they are willing to pay), and it is always good to continue to check back with Follett Marketplace Liquidate at a later date. For more information please read our help article on "The best time to use Follett Marketplace Liquidate." Buyback standards With Follett Marketplace Liquidate you can sell any used or new textbook that has an ISBN. But before selling back your books, please ensure that they meet our quality standards, which are described below. Once your books arrive in our warehouse we will evaluate them to ensure that they meet these quality standards. Books that do not meet our standards may be rejected or subject to a price quote revision. Any books that are rejected will be returned to you. Textbooks that exhibit any of the following characteristics will not be accepted: - Severely damaged book cover, binding, or pages - Missing or ripped pages - Water damage - Excessive writing or highlighting - An ISBN or edition that is different from the ISBN or edition that was quoted - Tampered ISBN - Missing CDs or discs (if required) - Fraud Click here for our full grading guidelines.

VALORE CONSUMER SELLING TERMS The Valore Consumer Selling Terms refer to the terms by which College Marketplace, Inc. dba “Valore” (“Valore” or “us”) purchases books that you as a consumer are willing to sell to Valore via the Valore website. Capitalized terms not defined in the Valore Consumer Selling Terms (“Agreement”) have the meaning set forth in the Follett Consumer Terms and Conditions at https://www.follett.com/policies/. All terms and conditions set forth in the Follett Consumer Terms and Conditions are incorporated herein by reference. In the case of a conflict between the Agreement and the Follett Consumer Terms and Conditions, the Agreement shall take precedence and apply. Before selling your items with Valore, please make sure to read through our policies. QUALITY POLICY AND OWNERSHIP By participating in the selling program, you represent and warrant that you are the lawful owner of the products you are selling back, and that those products are free and clear of any lien or encumbrance. You also represent and warrant that the textbooks you are selling are authentic, authorized, and lawfully acquired. Books that do not meet our quality standards won’t be accepted for selling. Read our selling standards to determine if your items are acceptable for selling with Valore. Valore will have the sole right, at its own discretion, to determine if such quality standards are met. Conditions that may cause a book to be rejected include, but are not limited to: Severely damaged book cover, binding, or pages Missing or ripped pages Water damage Excessive writing or highlighting An ISBN or edition that is different from the ISBN or edition that was quoted Tampered ISBN Missing CDs or supplemental materials (if required) Teacher or evaluation copies Fraudulent or counterfeit editions Please do not send in books that you do not own, or that you have rented from Follet or another rental provider. Valore is not responsible for rental late fee charges related to these books. Do not send in items that Valore does not currently support for selling. These items will be discarded. SHIPPING POLICY When preparing your items for shipment, please ensure that: Your items are packaged safely and securely in order to avoid damage in transit. Your package does not exceed 70 lbs. (We’re utilizing UPS GR returns for consumer channel- although unlikely packages can go up to 150lbs- just an FYI more than anything) The packing slip provided by Valore is included INSIDE your package along with your items. If you have multiple boxes, please include a copy of the packing slip in each box. You use the prepaid shipping label provided by Valore. Shipments that do not use these labels will not be tracked and may not be identifiable when received. All shipments for sale should be sent in within 14 days of confirming your quote. Any items that arrive at our warehouse 21 days after your sale order date may be canceled or re-quoted. Valore is not responsible for items that are lost or damaged in the mail. If you would like to insure your package, you may do so at your own expense. By sending in your items to Valore, you agree to release us from any claim as to the items, the data stored in the items, or any information on any media used in conjunction with the items. Valore is not responsible for: any loss suffered by you due to any data that is not erased from the items and transferred to a third party; or any loss of data after the item is submitted to us. After sending in your items for sale to Valore, any requests for item returns may not be honored. EVALUATION POLICY Once we receive your items we will evaluate them to ensure each meets our quality standards. This process may take up to 7 business days. Your items may be re-quoted or rejected for any of the following reasons: The item does not meet our selling standards. The condition of the item is materially different than originally specified The ISBN quoted does not match what was sent The item is determined to be counterfeit, fraudulent, or stolen Items listed on your packing slip were not included in the package received at our warehouse Items not listed on your packing slip were included in the package received at our warehouse. Items were received in our warehouse after the 30-day quote period and therefore are subject to a new market price Please note that each item in a selling order may be processed, evaluated, and reported on separately. If you have multiple items in your selling order, you may receive payment for each one separately. REJECTED ITEM POLICY If one or more of your selling items fails to meet our selling standards, we will notify you via email and will update your order details page. You will be given 14 days from the time of this notification to request that your items be returned to you. To submit this request, please email [email protected]. If we do not hear from you within 14 days, your items will be recycled. Rejected items typically take 30 to 45 days to be returned once requested. Note: Items rejected as suspected counterfeit will be forwarded to the relevant publisher for inspection per our suspected counterfeit policies. Items confirmed by the publisher to be counterfeit will not be returned or have payment issued. Items cleared as non-counterfeit will be returned or paid at our discretion. PAYMENT POLICY Once your items have been processed and evaluated, payment will be issued within 14 business days. Valore currently supports two payment options: Check: Once a check has been issued, you can expect to receive your payment within 7-14 business days. Checks will be sent through USPS first class mail to the address you listed on your selling order. PayPal: Once issued, Paypal payments should post to your account within 2-7 business days. Payments will be deposited into the PayPal account that was provided during checkout. If you do not receive your payment within the timeframes specified above, please contact us. Valore will not issue payment for any selling items that violate one or more of these policies.

As long as you use the prepaid shipping label provided by ValoreBooks to send in your sellback order, your package should arrive at our warehouse within 2-14 business days. We will email you as soon as we have received your order. You can check on the status of your order at anytime from your account page.

To sign up for Follett Marketplace Source, simply complete this web form. If you are interested in using our Source API suite, please email [email protected]. A member of our team will get back to you with more information, including your account credentials. There is no cost to sign up or get started with Follett Marketplace Source. If you already have a Follett Marketplace Source account, you can sign into your account here. If you would like more information about Follett Marketplace Source, you can email us at [email protected] at any time.

If you haven’t already shipped your items, your sellback order will automatically expire after 30 days. If you have already mailed your sellback items to ValoreBooks, your order can't be canceled. For further assistance, please contact us.

Sellers who earn high reviews over time become part of our Recommended Sellers program. All our Recommended Sellers have an established history of providing excellent customer service through Follett Marketplace Sell. A Recommended Seller must have at least 250 orders completed and have a high confirmation and feedback percentage.

Seller correspondence should include responses directed and pertaining to buyer inquiries in regard to orders only. Seller e-mails may not include the following: Personal attacks or derogatory comments Threats or threats of legal action of any kind Swearing or any inappropriate language Links to any outside websites Marketing messages or promotions of any kind Any promotion for additional products or referral to third-party products or promotions Feedback communications: Follett Marketplace agrees that customers have the right to submit feedback based on their perception of their buying experience. Do not solicit feedback removal from customers more than once a month. The following sanctions may be taken against sellers who do not comply with the Seller Communication Guidelines: Removal of recommended seller status Paused account Suspended account If you have any questions, please contact [email protected]

Because ValoreBooks is a marketplace with multiple rental providers, different rentals may need to be returned to different rental providers. Please follow the instructions for each rental separately to ensure that your books are returned to the appropriate location.

Invoices will be issued upon shipment and payable within 30 days of your shipment date.

Tell us the ISBNs and quantities of the used books you are looking to buy. Set a bid price that you are willing to pay for each ISBN. We will source your inventory for you from our three proprietary sourcing channels. You can log into your account at anytime to monitor your order statuses. You’ll have the ability to pause and adjust your active want list along the way. All the used books that we are able to source for you will get sent to our warehouse, condition-checked, and held until you want them shipped to you. Upon shipment we will send you an invoice, payable within 30 days.

ValoreBooks provides prepaid shipping labels and packing slips for all sellback orders. These labels can be found by logging into your account page, or clicking on the "Print shipping materials" link in your sellback confirmation email. Please note that items must be shipped in within 14 days of the order being created, and prepaid labels will expire after the 14th day. If you wish to still sell your items but your prepaid label is expired, we encourage you to create a new order and use the new label that will be created.

When you use ValoreBooks Liquidate, you are taking advantage of our unique buyback marketplace where hundreds of buyers compete to give you the best prices on your textbook inventory. Depending on the season (and a host of other factors), the number of buyers in our marketplace, number of books being bought in our marketplace, and pricing of the books being bought in our marketplace, may be vastly different. In certain months, for example, buyers may be willing to pay more for your books than in other months. For more information check out our help article on the best times to use ValoreBooks Liquidate.

Want list files may contain up to 10,000 rows. If you have a want list with more than 10,000 rows, please email us at [email protected]

Our marketplace model means that at any given point in time, thousands of different booksellers are competing against each other to deliver you the best prices possible on your textbooks. Due to overwhelming demand for textbooks at these prices, sometimes a seller may sell out of an item before we can remove that item from our site. Together with the sellers we work hard to minimize cancellations caused by these errors.

You can return up to 20% of the value of the books that we were able to source for you up to 60 days after your shipment is sent. If you need to return more than 20% of the value of your inventory, or later than 60 days, you can take advantage of Follett Marketplace Liquidate, a fast and easy way to sell back unsold textbook inventory.

Whenever you enter your credit card information at checkout, we verify the information by sending an authorization request to your credit card company or bank. If the authorization is not granted, you won’t be able to check out. If this happens, please make sure you’ve entered your credit card information exactly how it appears on your statement—including your name, address, credit card number, expiration date, and security code. If the credit card information you’ve entered matches your credit card statement exactly and you’re still not granted authorization, please contact your credit card company directly. If you’ve contacted your credit card company and they see no problems with your account, please contact us.

All books must be listed in the appropriate category. Listing a book in the inappropriate category may result in your listings being suspended. Repeat offenses may result in seller suspension. In addition, the below practices infringe on our listing policy: Listing inaccurate book information Listing books under a different edition or volume number Listing books in the wrong book type Listing books in an inaccurate condition Using promotional codes in book comments Promoting a website in book comments

Yes. You can export quote results in the following file formats: .xls (excel 97-2003), .xlsx, .txt (tab delimited), .csv (common separated), .pdl (pipe delimited).

GET AN ENTRY INTO THE GIVEAWAY FOR EVERY TEXTBOOK YOU PURCHASE OR RENT THROUGH VALOREBOOKS.COM YOU HAVE NOT YET WON. OPEN ONLY TO LEGAL RESIDENTS OF THE UNITED STATES AND DISTRICT OF COLUMBIA, AND U.S. TERRITORIES, EXCLUDING NEW YORK, FLORIDA, RHODE ISLAND AND UTAH, WHO ARE AT LEAST 18 YEARS OLD (19 years old for residents of Alabama and Nebraska, 21 years old for residents of Mississippi and Puerto Rico) AS OF THE DATE OF ENTRY AND CURRENTLY MEET ALL ELIGIBLITY REQUIREMENTS. SPONSOR and ADMINISTRATOR: The Sponsor of the promotion is ValoreBooks.com ("Sponsor"). The administrator of the promotion is ValoreBooks.com ("Administrator"). Administrator will conduct the promotion as described in these Official Rules. By participating in the promotion each entrant agrees as follows: ENTRY PERIOD: The promotion begins at 12:01 AM EST on August 1st, 2016 and ends at 11:59 PM EST on September 30th, 2016. A winner will be selected by November 15th, 2016. HOW TO ENTER: Purchase or rent at least one textbook between 12:01 AM EST on August 1st, 2016 and 11:59 PM EST on September 30th, 2016. Textbook must not be cancelled or returned within 30 days of transaction date to be entered. Participants will receive one entry per qualified textbook purchase or rental. If you enter the promotion under false contact information, as determined by the Administrator, you will be disqualified and ineligible to win the prize. Sponsor reserves the right to disqualify any person tampering with the operation or conduct of the promotion. Sponsor reserves the right to cancel, or modify the promotion if it cannot be conducted or completed as planned, for any reason. If the promotion is cancelled, modified, or suspended, notice will be posted. Promotion sponsor, affiliates and employees and any entity involved in the production, administration, judging or fulfillment of the promotion including, without limitation, the immediate family members and/or those persons living in the same household of such individuals, are not eligible to participate. By entering the promotion, entrants agree to comply with these rules and the decisions of the judges which are final and binding in all respects. Failure to comply with these rules may result in disqualification from the promotion. PRIZE DESCRIPTION: $1000 check ALTERNATIVE MEANS OF ENTRY: You may also enter the Promotion by mailing a standard-size postcard with your name, phone and email address to: ValoreBooks Back-to-School Giveaway, c/o ValoreBooks.com 268 Summer Street Suite 502 Boston, MA 02210. Postcard entries must be postmarked during the Promotional Period to be included within the random drawing. Each customer can submit a maximum of 15 (fifteen) postcard entries during the promotion period specified above referenced in the ENTRY PERIOD. ODDS OF WINNING: The odds of winning this Promotion will vary and depend on the number of eligible entries received. SELECTION OF WINNERS: A winner will be selected by November 15th, 2016. The winner will be randomly selected from all eligible participants. The winner will be selected by Administrator, whose decisions and interpretations on all matters relating to the promotion and these Official Rules are final and binding in all respects. Administrator reserves the right to disqualify any participant or winner. Odds of winning a prize depend on the number of eligible entries received. PRIZE REDEMPTION: Qualifying, unofficial winners will be notified by either email, or phone. Winner must meet all eligibility requirements before being announced as the official winner. Return of a prize or prize notification as undeliverable, or inability of Administrator to contact and hear back from a potential winner within forty-eight (48) hours of selection, may result in disqualification of such potential winner, and an alternate winner may be selected by random drawing at Administrator's discretion. In the event a winner declines a prize, Administrator may, at its discretion, select an alternate winner by random drawing. Administrator will mail the prize within 30 days of the official notification of winning, to the address on record. PUBLICITY, PRIVACY & PRIZE NOTIFICATION: By completing and submitting a form, entrant grants the Administrator worldwide, royalty-free permission to use his/her name on the ValoreBooks.com website. Entrants waive any and all claims and/or rights to receive any royalties or other compensation for the Administrator's use thereof, unless prohibited by law. Entrants agree that the Administrator may disclose to third parties all personal information obtained from entrants and use such information for marketing and other purposes GENERAL: The promotion is void where prohibited by law and is governed by the laws of the United States of America. The submission of an entry is the responsibility of the entrant. Only eligible entries received within Entry Period will be included in the prize drawing. For purposes of these Official Rules, "receipt" of an online entry occurs when Administrator receives a valid email address. Promotion Sponsor is not responsible for late, lost, delayed, unclear, incomplete, misdirected or ineligible entries, which will be disqualified, or for technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, or delayed electronic communications caused by the sender which may limit the ability to participate, or by any human error that may occur in the processing of the entries in the promotion. Any person attempting to defraud Administrator or Sponsor or in any way tamper with, damage or undermine the operation of the promotion will be disqualified and may be subject to civil and/or criminal prosecution. LIMITATION OF LIABILITY: Entrants agree to hold harmless the promotion Sponsor and Administrator is not responsible for all injuries, losses, damages, claims, and actions of any kind arising from or relating to participation in the promotion, or acceptance, possession, use, misuse, or nonuse of the prize that may be awarded, including, without limitation, actual, direct, indirect, consequential, punitive, special, or other damages. DISCLAIMERS: (a) Entries that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason, including by reason of hardware, software, browser, or network failure, malfunction, congestion, or incompatibility at Sponsor's servers or elsewhere, will not be eligible. In the event of a dispute, entries will be deemed submitted by the Authorized Account Holder of the email address submitted at the time of entry. "Authorized Account Holder" is defined as (depending of method of entry) either the natural person who is assigned to an email address by an Internet Access Provider, or an online service provider, or other organization (e.g., business, educational institute) that is responsible for assigning email addresses for the domain associated with the submitted email address. (b) Sponsor, in its sole discretion, reserves the right to disqualify any person tampering with the entry process or the operation of the website. Use of bots or other automated process to enter is prohibited and may result in disqualification at the sole discretion of Sponsor. (c) Sponsor further reserves the right to cancel, terminate or modify the Promotion if it is not capable of completion as planned, including by reason of infection by computer virus, bugs, tampering, unauthorized intervention, force majeure or technical failures of any sort. (d) Sponsor Entities are not responsible for errors in the administration or fulfillment of this Promotion, including without limitation mechanical, human, printing, distribution or production errors, and may modify or cancel this Promotion based upon such error at its sole discretion without liability. (e) SPONSOR ENTITIES MAKE NO WARRANTIES, REPRESENTATIONS OR GUARANTEES, EXPRESS OR IMPLIED, IN FACT OR IN LAW, AS REGARDS THIS PROMOTION OR THE MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY PRIZE OR ANY COMPONENT OF ANY PRIZE. CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROMOTION MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

Sellers can print item retrieval sheets to help retrieve orders for processing. To print out an item retrieval sheet: Login your Follett Marketplace Sell account. Click ‘Orders Pending’. Select the appropriate order(s). Click ‘View Item List’ at the bottom of the page. Print.

Items that do not meet our sellback policies will be marked as unacceptable. Customers will not be paid for unacceptable items. If one or more of your sellback items is not accepted for sellback, we will notify you via email and will update your order details page. You will be given 14 days from the time of this notification to request that your items be returned to you. To submit this request, please use the contact us form or email [email protected]. If we do not hear from you within 14 days, your items will be recycled.

Supplemental materials such as DVDs, access codes, CDs, and workbooks aren’t guaranteed with ValoreBooks rentals. For more information on what will be included with your rental, please contact that rental provider directly.

Processed orders fall into one of two categories; Approved: Orders that were received and condition-checked and have passed our quality standards. These orders will be held for you at our warehouse until your shipment date. Canceled: Orders that were either never sent in, or failed to meet our quality standards and have been sent back to the seller.

After you place an order with ValoreBooks, your sellers have 48 hours (excluding weekends and holidays) to confirm your order. Once an order is confirmed, sellers will ship your book(s) within 24 hours. Expected transit times for each shipping method are listed below: Standard mail: 4-14 business days. In rare instances, Standard Mail can take up to 21 business days to arrive. Priority mail: 3-5 business days. In rare instances, Priority Mail can take up to 7 business days to arrive. Some sellers may also offer 2nd day shipping and/or overnight shipping. Please see the specific product listing for more information. Please note: Once an order is placed on ValoreBooks, sellers have 48 hours to confirm and ship that order. Please factor this additional 48 hours into expected shipment timing.