B+
79/100
Ventech Solutions Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Completing tasks, recognition, working together.
Review from IT Dept
When it's a friendly and positive environment.
Review from Customer Support Dept
Being able to connect with my co-workers. The ability to work safely from home.
Review from Customer Support Dept
To have a full plate of projects to work on and havng your coworkers appreciate what you do.
Review from Business Development Dept
Work environment. Challenges and enthusiastic to complete the work.
Review from IT Dept
Being able to motivate others to design and implement creative solutions to customer challenges.
Review from IT Dept
new work, new challenges and new learnings
Review from IT Dept
I love what I do
Review from Operations Dept
I enjoy working from home.
Review from Customer Support Dept
Working alongside teams of dedicated and intelligent professionals.
Review from Operations Dept
Achieving a goal and my Manager truly being excited for me about it. Knowing they're just as invested in my future success as I am.
Review from Customer Support Dept
Being comfortable in the quiet space I work in at my home. Being left to my own devices, so I can work in peace and quiet.
Review from Customer Support Dept
Team huddles are pretty great because I get to connect more personally with my team members as well as getting pertinent work information.
Review from Customer Support Dept
Having the ability to work from home, especially during these times where fuel and generally everything costs more.
Review from Operations Dept
Staying busy, but not overwhelmed. Feeling that I have all the right information I need to complete my tasks.
Review from IT Dept
Assisting others with routine work so they can focus on more important work.
Review from Admin Dept
The fact that I can work from home and I have a job.
Review from Operations Dept
I like it when the calls are busy. Makes the day go faster.
Review from Customer Support Dept
Taking care of my team and working to ensure they are all heard and their opinion is valued.
Review from Customer Support Dept
When we talk about future work and trying to win more contracts so we know we will have jobs in the future.
Review from Customer Success Dept
What's going wrong and how can it be improved?
New contracts / programs / projects
Review from IT Dept
I am still excited about what the future holds. I believe that there has been a huge shove for growth and I love that however it was not well planned. We have large groups cross-training and it has been hard to balance making workers feel pushed into areas and heavily being overwhelmed.
Review from Customer Support Dept
There is only one person who I have improved relations with from employee to manager. But other than that being lied to, having my ideas taken from me. I was promised a position and then got kicked out of that position after 3 hours of training and a year learning it. I want to be taken seriously.
Review from Customer Support Dept
The burnout is real. The damage control from others' messes is far too much. There are too many cooks in the kitchen. We had a strong core team and a bright future before Agile, but now we are disjointed and hiring twice the amount of operational people to do work that was already being done.
Review from Customer Support Dept
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
Review from Customer Support Dept
Leadership is out of touch. The people who make the decisions do not have agents best interest in mind. The training team hasnt taken a call in years, which means that agents struggle after training to keep up with the ever changing LOBs. The second to most recent manager is terrible with people.
Review from Customer Support Dept
Supervisors and QA seem to value ridiculous metrics over actual Quality. Nit picking and finding fault, with amazing employees will cause burn out. Not understanding payroll laws etc. can have a huge liability for the company. I'd say that everyone should be able to have a say.
Review from Customer Success Dept
Not enough shared communication on work activities across teams.
Review from IT Dept
Always concerned about end of contract and prospects for extending the contract and job security. Need to be more open with employees about positions that are at risk and be prepared to assist with re-assignments rather than termination.
Review from IT Dept
The company has no identity of itself, and is just an extension of the CMS client
Review from IT Dept
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