Ventech Solutions Employee Reviews
Out of 613 Ventech Solutions employee reviews, 91% were positive. The remaining 9% were constructive reviews with the goal of helping Ventech Solutions improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Ventech Solutions compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
The management team does not seem to respect or value the work of non management employees. Tasks that need to be done by mgmt. or questions that need to get answered only seem to get completed when other managers or directors get involved, which should not be the standard.
Review from Operations Dept
Listening to and understanding their employees wants and needs. Seeing the writing on the wall and understanding that as the world changes so should they and move us to permanent work from home.
Review from Customer Support Dept
The leadership team actually needs to work with the employees and actually listen to what we have to say, feel, and need as an employee. Our voices are not being heard, and our needs are not being filled. It's more of gaslighting employees, processes, not considering the good employees or hardworker
Review from Customer Support Dept
Understanding their people, or at least trust the leaders that do. Some need to roll up their sleeves and get engaged with the people themselves rather than point fingers at where engagement issues stem from.
Review from Customer Support Dept
Supporting their agents and team members. Agents are often forgotten about and treated as numbers and not actual people. Certian lines are overstffed while others are understaffed. Management doesn't care about developing their staff, and hands out promotions w/o interviewing people for them.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Annual increases have been good. I would like to see increases though throughout the year based on employee's gaining new knowledge in different LOB's, and taking on more roles, ect.
Review from Customer Support Dept
feels like all compensations are at their minimum
Review from IT Dept
I feel that I am paid at the low end of what my position is worth. The salary range quoted to me by HR and what I was offered was about 6 thousand less.
Review from Operations Dept
I would feel better if the raises that Ventech gave were at least above the cost of living increase. The highest raise given to a front line agent was still below the raise of cost of living.
Review from Customer Support Dept
No career path for promotion, even when asked what do I need to do there is no answer. Job titles and descriptions are outdate and do not apply to position. Titles equate to compensation. The benefits have declined over the years, especially the medical. 9hr days and a day off would be apprec.
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Not interested due to Covid concerns.
Review from Customer Support Dept
Communication is key. More often then not some information is distributed via word of mouth because front line agents are kept in the dark regarding larger issues for hours and sometimes days. Some agents will know how to tackle and issue and some won't depending on who they have spoken with.
Review from Customer Support Dept
What needs to change to make the company culture better?
300 characters isn't enough to scratch the surface. There needs to be systemic change. There is a cancer that has been growing and the lengths at which certain leaders have gone to protect this cancer is alarming. We have already lost good employees over it, soon we'll start losing good leaders too.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Ventech Solutions yet.
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What's going wrong and how can it be improved?
New contracts / programs / projects
Review from IT Dept
I am still excited about what the future holds. I believe that there has been a huge shove for growth and I love that however it was not well planned. We have large groups cross-training and it has been hard to balance making workers feel pushed into areas and heavily being overwhelmed.
Review from Customer Support Dept
There is only one person who I have improved relations with from employee to manager. But other than that being lied to, having my ideas taken from me. I was promised a position and then got kicked out of that position after 3 hours of training and a year learning it. I want to be taken seriously.
Review from Customer Support Dept
The burnout is real. The damage control from others' messes is far too much. There are too many cooks in the kitchen. We had a strong core team and a bright future before Agile, but now we are disjointed and hiring twice the amount of operational people to do work that was already being done.
Review from Customer Support Dept
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Ventech Solutions yet.
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