VITAL SOURCE TECHNOLOGIES, INC. FAQs

Highlight sync issues

Highlights take a short time to sync across devices, this could be 15-20 minutes. If you have just made a highlight, please leave Bookshelf running on both devices for a short while before assuming there is an issue. Should your highlights still fail to appear on your PC or Mac, please attempt the following.

Windows PC

Navigate to Documents> My Books >

Rename the VitalSource Bookshelf folder to OLD_VitalSource Bookshelf

Relaunch Bookshelf, and see if highlights sync within 15 minutes

Mac OS X

Navigate to Home folder > Books >

Rename the VitalSource Bookshelf folder to OLD_VitalSource Bookshelf

Relaunch Bookshelf, and see if highlights sync within 15 minutes

Bookshelf 8 Mac OS X & Windows PC

Sign out of Bookshelf

Uninstall Bookshelf

Restart your computer/device

Reinstall Bookshelf

Sign into Bookshelf

Downloading your eTextbook

PLEASE NOTE: Downloading your book from the server requires an active internet connection

VitalSource Bookshelf's eTextbooks need to be downloaded to your computer. The file size of a textbook can range from a few MB to 1GB depending on the book size, book type, and contents of the eTextbook. Once you have successfully downloaded the eTextbook to your computer you do not need to be connected to the internet to view it again. VitalSource Bookshelf has the ability to pause and resume downloads. Speeds for downloading a VitalSource eTextbook will vary based on the book size being downloaded and internet connection.

VitalSource eTextbooks can be purchased from the VitalSource Store or from one of our partners. If you were given a Redemption code you will need to activate it before you can download your book.

How to download your eTextbook:

Update your Book List:

Launch Bookshelf.

Upon Launch of Bookshelf, Bookshelf will check to see if there have been any changes to your book list.

If any changes are found Bookshelf will ask if you would like to Update your Booklist.

Press theUpdate Nowbutton to update your Booklist.

Downloading your Book:

Open Bookshelf.

ClickAll Titles in the Collections(Left) pane of Bookshelf.

Any Book that has a yellow triangle next to it is a book that hasn't been downloaded.

Double-Click the book to add it to the download queue. You will be presented with a confirmation dialog box to confirm you wish to download the book.

To pause/resume a downloaded book:

While a book is downloading, clickDownloadsin theCollections(left) pane of Bookshelf.

Click theXbeside the title you wish to pause. If you have a list of books queued up to be downloaded and you want to cancel them all, right-clickDownloadsin theCollections(left) pane of Bookshelf and selectCancel all Downloads.

To resume a book download, locate the book that you want to resume downloading and double-click on it.

You will be prompted if you wish to download the book. Press theDownloadbutton. Bookshelf will pick up where it left off in downloading the book.

Can I download my book for offline use?

Absolutely. VitalSource has native applications for all of the major platforms. The native app versions of Bookshelf allow you to download a single eBook or your entire library. Best of all with the native apps, you can read your ebooks anywhere, with or without internet access.

To install Bookshelf:

Go to www.vitalsource.com/download, download and install Bookshelf for your computer or mobile device.

Sign in with your VitalSource email address and password.

If you do not remember what email address you used with VitalSource, contact support and theywill help.

Reset your password if you cannot remember it.

Once signed-in, download any of your eBooks to your device for offline use.

What devices do you support?

VitalSource Bookshelf is available on the following platforms:

Microsoft Windows: Windows 7/8/10

macOS: macOS 10.9 or later

iOS: iOS 10 or later

Android: Android 5 or later

Kindle Fire: 4th Generation Kindle Fire 7" or later, running Fire OS 5.4.0.1 or later

Chrome OS: Go to the Chromebook Store for more information

How many devices can I use?

You can have up to two (2) mobile devices (iOS, Android, Kindle Fire, and Chromebook) and two (2) desktops (Mac and Windows) active at any given time. You can manage your activations within the Bookshelf app or by visiting the VitalSource Account Center.

What if I am missing titles from my account?

If you are missing titles, Update your Library in Bookshelf. If you are still missing content after updating your library or are having any issues downloading your eBooks,please contact VitalSource Support for additional assistance.

Is printing allowed?

Yes, Bookshelf for Mac and Windows offer a printing function where users can select a page range to print. The number of pages you can print will vary book to book.

You can also print in a browser by using Bookshelf Online.

What if I need additional help?

If you need help getting started with VitalSource, oursupport team is ready to assist you. Email us at [email protected]. You can also reach us at +1 (855) 200-4146, phone and email support are available24/7.

Returns & Refunds

We want you to enjoy yourpurchase from the VitalSource Store. However, if you need to return an item, we're here to help.

Choose a topic:

VitalSource Store Returns & Refunds Policy

How to Return an eBook

Refunds

Additional Information

Bulk Order Returns & Refund Policy

VitalSource Return Policy

Standard Return Policy

There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:

You have 14 calendar days to return an item from the date you purchased it.

You have not viewed or printed, in total, morethan twenty percent (20\%) of the VitalSource eTextbook.

You have not used any included access codes for any online resource that came with your eTextbook purchase.

You have not previously returned the same eBook from a prior purchase.

You are not returning an eBook from one of the publishers in our Return Policy Exceptions.

You have not returned a total of 3 or more eTextbooks in the past 90 daysacross all of your VitalSource Accounts.

You can only return items purchased directly from the VitalSource Store.

Returns for VitalSourceeBooks purchases through other retailers are subject to their respective returns and refunds policy.

Abuse of Return Policy: VitalSource reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but notlimited to, abuse of its return policy.

Return Policy Exceptions:

Titles purchased from the following publishers will follow the return policies outlined below.

Cengage Unlimited:

Cengage does not allow any refunds on the Cengage Unlimited packages.

Penguin Random House Return Policy:

You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase

You have not viewed or printed the eBook.

HarperCollins Return Policy:

You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

You have not viewed or printed, in total, morethan two percent (2\%) of the VitalSource eTextbook.

HarperCollins Christian Return Policy:

You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

You have not viewed or printed, in total, morethan two percent (2\%) of the VitalSource eTextbook.

Hachette Digital Return Policy:

You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase

You have not viewed or printed, in total, morethan two percent (2\%) of the VitalSource eTextbook.

Courseware Return Policy:

Cengage Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

McGraw-Hill Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

Standard Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase

To check eligibility or for complete details on how to return a product purchased from theVitalSource Store, please follow the How to refund an eBook steps below.

How to refund an eBook

Use the Refund Self Service Tool

To return a purchased it from the VitalSource Store, sign in to your Order Listing page with the email address and password used to purchase the eBook.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Request Refund button below your item. In the pop-up window, confirm the reason for the refund and select the Refund button. Repeat the process for any additional eBooks you need to return.

Contact VitalSource Support

You can always contact VitalSource Support for assistance with a refund. A VitalSource Support Specialist will assist you with your return. We will process your refund at that time. To contact VitalSource Support, please refer to the Contact VitalSource Support.

Refunds

Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method.

We will send credit and debit card refunds to the card-issuing bank within five to seven business days of receipt of the return. Please contact the card-issuing bank with questions about when you can expect the credit to post on your account.

Additional Information

As with any shopping experience, some terms and conditions apply to transactions through the VitalSource Store. Please remember, that by placing an order at the VitalSource Store, you agree to the terms set forth above along with VitalSource's Privacy Policy and Terms of Use.

Bulk Order Returns & Refund Policy

If you purchased a set of codes from the VitalSource Bulk Order Store, returns are governed by a separate return policy. Please refer to the Bulk Order Returns & Refund Policy.

Redeem a code

There are many ways to add VitalSource eBooks to your account. One of the most popular is by redemption code. All VitalSource Redemption Codes are twenty digit alphanumeric codes. Note: If you are using an iOS device and have a redemption code you will need to redeem the code through Online Bookshelf before you can access it in the app.

Redeeming a VitalSource code

Sign into Bookshelf Online ( https://bookshelf.vitalsource.com ) using your email address and password.

ClickRedeem in the menu bar along the top of the page.

Add your redemption code to the code box and click Redeem. To redeem multiple codes, click theAdd more button and redeem up to 100 codes.

Your library will update with your new book(s). Updating your library may take a few minutes.

Note: You can manually update your app by tappingMenuand selecting Update Library.

Tap on a book cover to read it.

Download Bookshelf

iOS Download on the App Store Learn More

Android Download on Google Play Learn More

Kindle Fire Download on the Amazon App Store Learn More

Mac Bookshelf 9.0 Download Now Learn More

PC Download on the Microsoft Store Learn More

Chromebook Download on Google Play Learn More

Previous Bookshelf Downloads

Mac OS XBookshelf 8.2 Download Now Learn More

Win 7&8 Bookshelf 7.6 Download Now Learn More

If you recently purchased a VitalSource Subscription that you wish to view on our native apps, you will need toupgrade to the latest versionof Bookshelf to search and explore all the content available to you.

How to Upgrade

Upgrade on iOS, Android, Chromebook or Kindle

Open the app store on your device.

Either find this app in the list of installed apps or search for this app in the app store.

Once you see the app, tap "Update" to update the app to the most recent version.

Upgrade on Mac

Click "Help" in the application menu bar at the top.

Click "Check for Software Update...".

Follow the instructions to update your app.

Upgrade on Windows

Subscriptions require Bookshelf 8.1 or higher. If you are running Windows, you will need to upgrade to Windows 10 before you can install Bookshelf 8.1 or higher.

Open The Microsoft Store

Search for Bookshelf in the Windows store.

Click "Get."

Follow the instructions to update your app.

Why must I upgrade to the newest version of Bookshelf?

Upgrading to the latest version of Bookshelf will allow you to use new features releases, such as Subscriptions, and benefit from the performance improvements, and bug fixes.

Help! I don't know what to do.

If you're still not sure what to do, please contact our 24/7 support team:

By email: [email protected]

By phone:

In the US/Canada, please call: 1-855-200-4146

In the UK, please call: +44 800 802 1506

In Australia please call: +61 8 7111 3343

Errors When Entering Credit Card Information

VitalSource takes your privacy and credit card safetyseriously. For your security, we will verify several things when you enter your credit card information during the checkout process:

The address you are entering matches the store you are purchasing in.

The address you are entering is a valid physical address.

The address you are entering matches the address registered with your financial institution and is the same address listed on your billing statement.

The credit card is not expired.

The credit card you are using is a valid payment method.

Please Note: At this time, the VitalSource Bookstore only accepts Visa, Mastercard, American Express, PayPal, or prepaid credit cards with a valid addressin participating territories.

Current territories of the VitalSource eCommerce Stores:

VitalSource Support

VitalSource also has a Bulk Order Store (US and US Territories only), where friends and family can purchase a redemption code for a book that a student needs. See information regarding Bulk Ordering with VitalSource

If you encounter any issues while purchasing your books, or your account becomes locked, please contact .

VitalSource Technologies LLC Terms and Conditions of Use

These Terms and Conditions of Use (the “TOUs”) set forth the terms and conditions for your use of the VitalSource Store (the “Site”) and your use of the reader software (including any associated documentation and any updates to that software) and the digital content that can be read by that software that we make available for download from the Site (respectively "Software" and "Licensed Content" and together "Products"). These TOUs also apply to any of the services accessible through any Software or Site (the “Services”), unless separate or additional terms apply, in which case they will be displayed on-screen or accessible via a link.

The Site and the Products are operated by VitalSource Technologies LLC (“VitalSource,” also “we,” “our,” and “us”). We are a limited liability company, formed under the laws of the State of Delaware in the United States. Our registered number is 2411480, and our principal office is at One Ingram Boulevard, LaVergne, TN 37086.

You agree with and accept these TOUs as a condition of your use of the Site and Products. If you do not agree with the terms of these TOUs, do not access or use the Site or Products. We reserve the right to change these TOUs from time to time. Users of the Site are advised to please refer back to these TOUs periodically to review any changes we may make from time to time. Users of Products will be notified with the TOUs being displayed on-screen or with a link to the updated TOUs when you next start the Software or download new Licensed Content, although no such changes will apply retrospectively. You warrant to us that you have the authority to enter into an agreement with us on the terms of these TOUs.

These TOUs were last updated on May 16, 2018.

License and Use

We grant you a limited, non-exclusive, non-transferable license to access the Site and any Product for your personal use only. Any commercial use, use in violation of these TOUs, or use for data collection and/or profit is not allowed.

You may retrieve and display content from the Site or any Product on a computer or other device, print and copy individual pages and, subject to the next section, store such pages in electronic form on that device. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link ("Other Terms").

You must only use the Site or Product and anything available from the Site or a Product for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

You remain responsible for:

all of your activity on and in connection with the Site and/or Product;

all of the content and details that you submit into, or post onto, the Site or any Product ("Your Content");

what you access on the Site or Product, how you interpret or use the Site or Product and any actions you may take as a result of using the Site or Product.

Access to the Site and Products

Products may only be downloaded, accessed and used on a computer or other device owned or controlled by you and running the relevant operating system for which the Product concerned was designed, so you must make sure you have a compatible device which meets all the necessary technical specifications to enable you to download any Product you wish to download and to access and use each downloaded Product.

You will be assumed to have obtained permission from the owner of any computer or other device that is controlled, but not owned, by you to download any Product to that device. You accept responsibility, in accordance with these TOUs, for all access to, and use of, any Product by you on any device, whether or not it is owned by you.

You acknowledge that the mobile service provider for any mobile device to which you download, or on which you access or use, any Product may charge for internet access on that device.

We may, from time to time, restrict access to certain features, parts or content of the Site or a Product, or the entire Site or Product, to users who have registered with us. You must ensure that any registration details you provide are accurate and you must keep those details accurate and up to date. You agree that VitalSource may, at any time and with or without prior notice, remove Licensed Content from the Service or Site if we determine, in our sole discretion, that we do not possess the appropriate or necessary rights to provide you with access to such Licensed Content. In the event VitalSource elects to remove Licensed Content from the Service AND SUCH REMOVAL OCCURS WITHIN THE FIRST 12 MONTHS FOLLOWING YOUR DATE OF PURCHASE, you agree that your sole and exclusive remedy shall be a refund of all amounts previously paid by you to VitalSource for the removed Licensed Content. IN THE EVENT VITALSOURCE ELECTS TO REMOVE LICENSED CONTENT FROM THE SERVICE AT ANY TIME AFTER 12 MONTHS FROM YOUR DATE OF PURCHASE OF SUCH LICENSED CONTENT, YOU AGREE THAT YOU SHALL NOT BE ENTITLED TO ANY REFUND FROM VITALSOURCE.

If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorized use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these TOUs or if any details you provide for the purposes of registering as a user prove to be false.

We cannot and do not guarantee the continuous, uninterrupted or error-free operability of the Site, Services or any Product or that any Site or Product content will respond at a certain speed (since this depends on a number of factors outside our control). Specific service level agreements between VitalSource and an institution or other business entity may be a part of another agreement, and such an SLA would not be bound by this paragraph.

We reserve the right to withdraw or suspend the operation of any Product or the Site, with or without notice to you, if we need to do so for security or legal reasons.

You may, at any time, terminate the rights granted to you under these TOUs to access and use any Product by permanently uninstalling and deleting your copy of that Product, and removing the specific machine activations you have created

Paid-for Licensed Content

The downloading of paid-for Licensed Content may require you to pay a fee, the amount of which will be as set out on the Site from time to time, unless you have been issued with a code (for example, by an institution with whom you are studying, a publisher or retailer of a publication you have already purchased in hard copy) in which case you may redeem that code against an eligible download.

Payment for all orders must be made by credit or debit card via the checkout page. We use a reputable third party payment services provider to take payment. Payment is accepted by most major credit and debit cards. Payment is taken, in full, immediately. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

The relevant download will be made available immediately when payment is authorized or you enter a valid code and you acknowledge that this is the case and that, therefore, you will have no right to change your mind (sometimes known as a ‘cooling off’ right) once the download has started.

Where you pay to download any paid-for Licensed Content, we warrant that it will, when downloaded, substantially comply with the description provided by us at the point of download and that any services we provide through it will be provided with reasonable care and skill.

What you are not allowed to do

rent, lease, loan, sell, license, or transfer access to the Site or Product to any third party or exploit the Site or Product for commercial purposes or otherwise use any information on the Site or in a Product (either directly or indirectly) for profit or gain;

copy or store any Product or the Site (or any part thereof) other than for your own non-commercial, personal use;

store the Site or any Product on a server or other storage device connected to a network or create a database;

interfere with, disrupt, alter, translate, or modify the Site or Product or any part thereof, or create an undue burden on the Site or Product or the networks or services connected to the Site or Product, nor attempt to circumvent the security of any servers on which the Site or Product is hosted;

reverse engineer, decompile, disassemble, or reverse compile the Site or any Product;

introduce software or automated agents or scripts to the Site or Product so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Site or Product;

transmit, distribute, introduce or otherwise make available in any manner through the Site or Product any computer virus, keyloggers, spyware, worms, trojan horses, time bombs or other malicious or harmful programming; or

use any Product of the Site in a way that might damage our name or reputation or that of any of our affiliates;

export any Product in breach of the applicable export or import laws of any country;

publicly display, perform, republish, or reproduce any Product or any product we make available for download from the Site (including without limitation by way of email, newsgroups, file or discussion areas, intranet or internet site or any other means);

tamper with, bypass or alter any security, digital rights management, or other licensing enforcement procedures relating to the Product, Site or Services; or

otherwise, do anything not expressly permitted by these TOUs.

All rights granted to you under these TOUs will terminate immediately in the event that you are in breach of any of them.

To do anything with any Product that is not expressly permitted by these TOUs, you will need a separate license from us. Please contact us, using theContacting usdetails at the end of these TOUs.

Privacy

Use of your personal data submitted to us (via our Site or any Product) is governed by our Privacy Policy and Cookies Notice, which is expressly made part of these TOUs. If you have not already read our Privacy Policy and Cookies Notice, you should do so now.

Intellectual Property

We license, but do not sell, to you any Product you download. We or the licensors of the Licensed Content remain the owners of all Products at all times.

All intellectual property rights in any content of the Site, the Licensed Content, and in each Product and its content (including VitalSource, VitalSource Bookshelf and other trademarks, text, graphics, software, photographs and other materials, images, videos and audio) (collectively, “Content”), other than Your Content, are owned by VitalSource or our licensors. Except as expressly set out herein, where necessary for viewing the Content on the Site or your browser, or as permitted by applicable law which may not be excluded or limited, nothing in these TOUs gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading the Site or any Product or any of its content.

In the event you print off, copy or store pages from the Site (only as permitted by the “License and Use” section of these TOUs), you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.

The Software may contain code, commonly referred to as open source software, which is distributed under any of the many known variations of open source license terms, including terms which allow the free distribution and modification of the relevant software’s source code and/or which require all distributors to make such source code freely available upon request, including any contributions or modifications made by such distributor (collectively, "Open Source Software"). Please note that, to the extent that any Software contains any Open Source Software, that element only is licensed to you under the relevant license terms of the applicable third party licensor ("Open Source License Terms") and not under these TOUs, and you accept and agree to be bound by such Open Source License Terms. A copy of the source code for any Open Source Software contained in any Software and the relevant Open Source License Terms will be made available to you upon request.

Content

We may change the format and Content of the Site from time to time without notice. We reserve the right to change the design, features and/or functionality of any Product or Service by making the updated Product or Service available for you to download or, where yourdevice settings permit it, by automatic delivery of updates. You are not obliged to download any updated Product or Service, but we may cease to provide and/or update content to prior versions of any Product or Service and, depending on the nature of the update, in some circumstances you may not be able to continue using a Product or Service until you have downloaded the updated version.

Since electronic services are subject to interruption and breakdown, you agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk. You also agree that downloading, accessing and use of any Product or Service is on an 'as is' and 'as available' basis and at your sole risk.

We may, but are not obliged to, make updates available to any Product or Service or its content and we may cease to make such updates available at any time, with or without notice to you.

Parts of the Site, Product or Service may not be correct, accurate, reliable, complete or up to date from time to time. You should check with us or the relevant information source and make any other appropriate inquiries before acting on any such information, and notify us if you notice any inaccurate, incomplete or out of date Content on the Site or in a Product or Service.

Neither we nor our licensors can guarantee that any content of the Site or any Product or Service and its content will be free from viruses or other code that may have contaminating or destructive elements, or that access to the Site, Products or Service will function as intended or be uninterrupted. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security protections) to satisfy your particular requirements as to the safety and reliability of the Site, any Product or Service.

Products for download

VitalSource makes available Products for download by you through the Site. Prices are displayed with the applicable Product or Service. Prices and availability of all Products and Services are subject to change at any time without notice before we accept your order. Prices may or may not be inclusive of applicable sales, use, or other taxes; however, such taxes shall be identified, calculated and collected at the point of sale. A confirmation email will be provided after the checkout for each order. We are not responsible for any interruption to or failure in any communication or process, howsoever caused, which results in an order, or in any payment or payment details not being received or processed by us. A payment will be regarded as received when we are able to credit or transfer the amount required into our designated bank account. Products and their download are subject to these TOUs.

You must be 13 years of age or older to download any product from the Site. While individuals under the age of 13 may use any product, they may do so only with the involvement, supervision, and approval of their parent or legal guardian or at the direction of their school instructors and administrators.

Third-party links and tools

The Site and certain Products may, from time to time, include links to external sites or applications owned, operated or produced by third-party organizations independent of us, which may include links to third party offers and promotions. We include these for convenience only, to provide you with access to information, products or services that you may find useful or interesting. We have not verified and are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement, sponsorship or recommendation of, or association with, their operators or promoters or any materials on them.

Certain tools, devices, software programs or other features available on or through the Site or Products may be provided by third parties. These tools are provided or made available as a convenience to you. These tools are not owned or operated by us and we are not responsible for examining the content, availability, accuracy, adequacy, timeliness, validity, copyright compliance, legality, decency, quality, completeness or any other aspect of these tools.

Our Liability

Nothing in these TOUs is intended to limit or exclude our liability to you or the liability of our licensors to you:

for death or personal injury caused by our negligence; or

for fraudulent misrepresentation,

or to exclude, restrict or modify rights which you may have under any law which may not be excluded, restricted or modified by agreement (“Your Consumer Rights”). You can find out more about Your Consumer Rights from consumer organizations and bodies such as your local Trading Standards Office or Citizens Advice Bureau.

Subject to the above (including Your Consumer Rights), in no event shall we or our licensors be liable to you for:

any business losses;

any losses that were not reasonably foreseeable; or

any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

If you suffer any loss in connection with the Site or Product, you must take all reasonable steps to minimize your loss, including notifying us without delay if there are steps we can take to help minimize your loss. Any liability we do have for losses you suffer shall not, in aggregate, exceed the total fees paid by you for the relevant paid-for Product in respect of which the liability arises.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VITALSOURCE AND/OR ITS LICENSORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING ANY CLAIMS FOR LOST PROFITS, BUSINESS INTERRUPTION, INABILITY TO STUDY, TEACH OR LEARN, LOST INFORMATION OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE VITALSOURCE PRODUCT. IN ALL EVENTS, VITALSOURCE’S SOLE OBLIGATION OR LIABILITY UNDER THIS AGREEMENT IN THE AGGREGATE IS THE REPLACEMENT OR REPAIR OF THE MEDIA ON WHICH THE VITALSOURCE PRODUCT IS PROVIDED OR A REFUND OF THE PURCHASE PRICE PAID FOR THE VITALSOURCE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT BE APPLICABLE.

EXCEPT AS SET FORTH HEREIN, THE VITALSOURCE PRODUCTS ARE FURNISHED BY VITALSOURCE TO YOU ON AN "AS IS" AS-AVAILABLE BASIS. ALL WARRANTIES OF ANY TYPE NOT EXPRESSLY STATED IN THIS AGREEMENT, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT ARE EXPRESSLY DISCLAIMED BY VITALSOURCE AND ITS LICENSORS. NO REPRESENTATION OR DEMONSTRATION SHALL CONSTITUTE A WARRANTY OF THE VST PRODUCT UNLESS EXPRESSLY INCORPORATED IN THIS AGREEMENT.

General

You may not transfer or assign any or all of your rights or obligations under these TOUs.

All notices given by you to us must be given in writing to the address set out at the end of these TOUs.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these TOUs is found to be unenforceable, all other provisions shall remain unaffected.

These TOUs may not be varied except with our express written consent.

These TOUs and the Other Terms represent the entire agreement between you and us in relation to their subject matter.

These TOUs shall be governed by the laws of Tennessee, and you agree that the courts of Tennessee (and courts of appeal from them) have exclusive jurisdiction to resolve any disputes arising under or in connection with these TOUs. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any court of competent jurisdiction.

Termination

We may terminate, disable, lock, block or suspend your access to the Site or any Product if you fail to comply, or if we suspect on reasonable grounds that you have failed to comply, with any of the TOUs. In the event of such termination, you must cease all use of the Site and/or Product, and VitalSource may immediately revoke your access to the Site and/or Product.

All provisions which by their nature survive termination will survive the termination of these TOUs.

Contacting Us

If you have any questions, comments, or requests regarding these TOUs, please contact us:

via email at [email protected] ;

at http://support.vitalsource.com ;or

write to us at the following address:

VitalSource Technologies

One Ingram Boulevard

LaVergne, TN 37086

Getting Started with the VitalSource Store

Support Page

The VitalSource store allows users in particular territories to purchase VitalSource eTextbooks and have the books directly added to aVitalSource account.Users outside these territories can purchase VitalSource eBooks from participating authorized resellers in their country.

VitalSource's current eCommerce Stores are as follows:

US (IncludingAmerican Samoa, Guam,theNorthern Mariana Islands, Puerto Rico, andtheU.S. Virgin Islands)

Canada

UK

Deutschland (Deutsch)

Germany (English)

Ireland

Australia

South Africa

New Users

Change your region by clicking the flag icon on the top menu and select the country you reside:

Click Sign In, then click Create an Account

You will be required to provide your educational goal (Student or Educator), education level, email, first/last name, secure password, and security question.

After you create your account, start searching for your books.

Using the VitalSourceStore Search bar

At the storefront, you can search by ISBN, Title, and Author.

Once you start your search, you cansort by Relevance, Author, and Title, you can also Browse Subjects.

Please Note: Occasionally, you might search a Print ISBN and the search results show an option like demonstratedbelow:

This is due to the publisher of this title placing two different eBook formats of that Print ISBN on our platform. At this time the only way to know what format you are purchasing is to reach out to VitalSource Support for the answer.

Select your preferred access and complete checkout

Some books have options for length of access. If the book you chose has rental options, they will be on the details page alongside the purchase options. Click on the button beside the option you need, then click Add to Cart.

PLEASE NOTE: "Lifetime Access" means your access to thedownloadable version of your book for computer and mobile device will not expire. You will also have one year ofonline access with your purchase.

ClickBegin Checkoutto checkout, orContinue Shopping to add more books to your cart.

Please Note: PayPal is not available in all the VitalSource eCommerce Stores.

At the order screen, fill out all required blanks including payment information and your billing address. No shipping address is required as this is a digital purchase. At this time, the VitalSource Bookstore only accepts Visa, Mastercard, American Express, PayPal, or prepaid credit cards with a valid addressin participating territories.

Once your purchase is complete!

Click Read Now to start reading your book with Bookshelf Online. For information on how to access your book using one of our apps, please visit our .

Tip: You are able to purchase VitalSource textbooks directly through the web browser on your mobile device. To access purchased books, download the VitalSource Bookshelf application and sign into your VitalSource account.

Copyright 1999-2018 VitalSource Technologies, LLC.

US and International Patents Pending

VitalSource and Bookshelf are registered trademarks of VitalSource Technologies LLC, an Ingram Content Company.

Contact Us:

VitalSource Technologies, Inc.

227 Fayetteville St.

Suite 400

Raleigh, NC 27601

Phone: (919) 755-8100

Fax: (919) 755-8050

For Sales Inquires please visit our contact page.

What to do if you are missing an eBook

Make sure you signed in with the right account and are using the most current version of Bookshelf on your device. If you still don't see your missing book, learn what to do.

Before you begin

If using an installed app to read your eBook, make sure that you have the latest version of Bookshelf for your computer or mobile device.

Sign in with the email address that you used to purchase or download the item initially.

If you know you have multiple accounts with VitalSource, contact VitalSource Support and we will merge them for you.

If you don't see the book that you want to read:

Did you sign in with the correct email address? If not, sign out of Bookshelf and sign in with the correct email address and password. Reset your password if you do not remember what you used.

Did you remember to redeem your VitalSource redemption code?

Did your access expire? Install and sign in to Bookshelf for your computer or mobile device to see if your Online or Offline access expired.

If you are missing a Publisher Access Code, please contact VitalSource Support for help.

If this was a purchase from the VitalSource Store:

Check your purchase history to make sure that you purchased the book with the email address that you signed in with. If not, sign in with a different email address. If you’re not sure what email address you used, we can help.

For eBook purchases, you receive one year of Online access and lifetime access through our installed version of Bookshelf.

For eBook rentals, Bookshelf will automatically remove your access to your eBook when your rental ends.

If this was a purchase from a bookstore (either the physical store or the online bookstore):

Double-check with the bookstore that VitalSource needs to fulfill the order.

Does your receipt have a link toprbs.ioat the bottom? Here's how to redeem your eBook.

Did you receive an email after your purchase with an activation link? Follow these steps to read your book.

You may need to update your library to see your eBook.

If your school provisions your book through your Student Portal:

If you had access to your book earlier in the semester in Bookshelf but no longer have access, go back to your class page in your student portal and once again click the link to access your book.

Please let us know if you are unable to find your book after going back and accessing your book through your class page in your student portal or if you no longer can access your class page.

If you are an instructor and sampled a title from the Educator's (Sampling) Portal:

Access to each sampled titled is good for one year. Once your access expires, you may renew your access.

Titles sampled from the Educator's Portal are online only. If you need offline access, please contact VitalSource Support.

If you reached your sampling limit for the year or are not receiving the email to complete your sampling request, please contact VitalSource Support for assistance.

Using Bookshelf's Read Aloud Feature

TheBookshelf has text to speech built-in, listen and follow along as Bookshelf reads to you, using yourVoiceOver's built-in voice and speed controls. Tap the Read Aloud button () to bring up the Read Aloud controls.

Using Read Aloud

Tap the Read Aloud button (), press the Play button () to begin the read-aloud experience.

Pause ( ), Skip Forward ( ), and Skip Back ( ) within your eBook with the read-aloud controls. You can also pause, play, skip forward, and skip back from the lock screen.

Read Aloud Playback

VitalSourceBookshelf will begin its read-aloud playback from your current position in the book. If you pause read-aloud when you resume playback Bookshelf will pick up where it left off.

If you want Bookshelf to start reading from a specific section in a book, navigate to where you want Bookshelf to begin reading from and press the play button.

When Bookshelf is reading to you, you can navigate throughout the book without pausing the read-aloud function. As you navigate through the book, you can have Bookshelf start reading from where you navigated to in the eBook by pressing the Read from Here pin ( ). Tap on the Recenter button ( ) to return to where Bookshelf is reading.

As Bookshelf reads aloud it will highlight the text (or the paragraph, depending on the title) it is reading in Yellow.

Settings

Tap the Read Aloud () button, then tap the Settings ( ) button to access the Read Aloud settings.

Reading Speed

Tap the Speed down ( ) and Speed Up ( ) buttons to incrementally adjust Bookshelf's read-aloud speed.

Use the Reading Speed scrubber to fine-tune Bookshelf's read-aloud speed.

Voice

Change the read-aloud voice used by Bookshelf by tapping on Voice in the settings. A dialog box will appear with instructions for change the voice used by read-aloud. Tap on Ok to close the dialog box and begin the process of changing the read-aloud voice.

Choose a voice for Speak Screen and Speak Selection

iOS 13:

Go to Settings > Accessibility > Spoken content

Turn on Speak Screen

Select Voices

Choose the one voice and dialect you would like both Speak Screen and Speak Selection to use.

iOS 11&12:

Go to Settings > General > Accessibility > Speech.

Select Voices.

Choose the one voice and dialect you would like both Speak Screen and Speak Selection to use.

Important: If you change your read-aloud voice to "Siri Female (US)" voice in iOS 11 or later, it reads with the Australian Siri voice instead. The reason this is happening is an iOS bug, and Apple will fix it in a future release of iOS.

Please Note: Once you change the Voice, you must close the Read Aloud Toolbar by the Read Aloud () button and then reopening it for the change to take effect.

Read Alt Text

Toggle the Read Alt Text switch to have Bookshelf's read-aloud feature as read any descriptions the publishersinclude with pictures, figures, and diagrams.

Please Note: Once you toggle the Read Alt Text switch, you must close Bookshelf and reopen it for the change to take effect. Not all eBooks have alt text for their pictures, figures, and diagrams.

**** On some eTextbooks, the publisher has purposely hardcoded adisclaimer at the end of each page and the Read Aloud feature will read this disclaimer, this is unable to be avoided.

Scrubber Bar

While reading through the book, the scrubber bar will stay at the bottom of the screen. The scrubber bar allows you to navigate through the book, by tapping/clicking on the part of the bar which is the point of which you would like to go.This is universal to all Bookshelf Applications.

To minimize the scrubber bar, tap/click thebutton.

You will then not see the scrubber bar.

To maximize the scrubber bar, tap/click the button.

The scrubber barallows you to navigate the pages of the book using the scrubber, it also provides the page number you are currently on, along with formatting, printing, Read Aloud, citation, and copy page URL options.

Scrubber bar:Tap/click on the point of the bar, which shows how far through the book you wouldlike to view.

Page number: Tap/click in this box, enter a page number and tap return to navigate to this page

or

Minimize/Minimize:Tap/click this button to minimize or expand the scrubber bar

Reader options: Page size (Fit Width, Fit Height, and Zoom) and Page Layout (Facing Pages) for Page Fidelity (PDF) formatted eTextbooks & Text Size for ePub formatted eTextbooks.

Print: Due to the DRM (Digital Rights Mangement) protection this option can sometimes not be available. Please be aware there are Copy/Print restrictions placed on the source file from the publisher.

Read Aloud: Tap/click this icon, and you will get a scrubber bar for Read Aloud controls.

Citation: Tap/click this icon, and you will get citationoptions.

Copy Page URL: Tap/click this icon, and you will get an option to copy the page you are viewing's URL.

Using the VitalSource Sampling Portal

VitalSource has the ability for instructors to view Sample/Exam copies of eTextbooks.

You will need verification as an instructor to view eTextbooks, but once you have done so searching and adding Sample copies is easy.If an eTextbook you'd like isn't available as a sample, you can purchase a copy from the VitalSource Store. You will also be able to receive eTextbook recommendations from publishers.

To get started with your Sampling, please follow the steps below.

Step 1 - CREATING YOUR INSTRUCTORACCOUNT

Please Note: You must use a university assigned email address, or other assigned learning institution address to create an instructor account. No personal email addresses can be used to gain access to the Educator's Portal.

Existing Account

If you already have an existing bookshelf account here is how you can get started with sampling:

Go to the Educator's Portal and sign in with your username and password

If you have only used your credentials to sign into the Bookshelf Application, you will receive an option to show you are a student or an instructor when you sign into the Educator's Portal for the first time.

If you have forgotten your password, please go to Forgot Password.

Once you have successfully logged into your account, go to Requesting a Sample Copy below to continue.

New Account

If you are a new VitalSource user, you will need to make an account before you can start the Sampling process.Please visit the following article for information on making your account at VitalSource.com: Creating an Instructor Account.

Step 2 - How toSample Content

Requesting a Sample Copy

Once you've signed in or created your account, start searching for your book. You can search by title, author, or ISBN.

If your account is not approved, books that are available for Sampling will have an orange "Request Copy" button. Click on the "Request Copy" button to start the approval process. Please Note: You will not see "Request Copy" if you are not in the Educator Portal or if your account is a Learner (Student) account. You can verify you are in the Educator Portal by clicking on "Faculty Sampling" above the blue search bar.

Online Bookshelf

When you request to sample an eTextbook, you will be required to fill out information regarding the course you are planning to use the book.

You will then see the following "Pending Publisher Approval" message:

It can take up to 10 business days for the publisher to approve your request. If approval from the publisher occurs, you will receive another email that will require you to go through email verification to access the title you requested. If they do not approve of you using the Educator's Portal, they will send a denial email as well.

Please note:there is no chapter preview available for books thathave a pending sample request.

Books not available on the Educator Portal will show "Not Available for Sampling" under their title and will only show the "Add to Cart" options. Please reach out directly to the publisher of these titles for solutions to Sample.

Publisher recommendations

Occasionally a publisher will send a recommendation for a book that you may find useful. The location of Publisher recommendation is under the publisher recommendations tab in your account. To view recommendations from the publisher, please do the following:

While in your account on the VitalSource page, click on the Library button

Click on Publisher Recommendations

To accept a recommendation, click on "Add to Library." To decline a recommendation and remove it from your list, click on "Decline."

Recommending books for your students

You can also recommend books to your students. On the book information page underneath the book cover, there is a link that youcopy and paste into your syllabus, lesson plan, or other documents of your choice. This section also gives you information on the cost ofthis textbookfor your student.

Please note:

Any content obtained off the VitalSource Educator's Portal will only be viewable through our view.

212508298.03222016

Bookshelf Overview

Bookshelf is designed to make your learning easy, intuitive, and fun. To give you an idea of how to use Bookshelf, the process of reading, interacting,and studying with Bookshelf is described below.

Open your eTextbook

You can add content to your VitalSource account by using a redemption code, purchasing through the VitalSource Store, or by way of your School's LMS. Once an eTextbook is on your account, click on the cover of the eTextbook to open the book.

Navigate and Search your eTextbook

Once inside your eTextbook, click the Search iconfrom the left menu bar tobring up the search tool. Search inside your eTextbook to find the text you need. When you search in Bookshelf, the chapter/section heading will display the number of search results found, and you can sort based on book order (first to last, last to first).

Quickly navigate to a particular chapter by clicking the Table of Contents icon from the left menu bar.Clicking on any chapter with an arrow (indicating chapter subsections) will move the contents to the next level. Youwill need to click the blue "Go to Chapter..." link at the top of the panel to navigate to that section of the reader.

Don't like the location of the Search panel or Table of Contents? Click and drag the panels to either side of the reading window or reorder their layout. Bookshelf will remember your preferences for next time.

Making Highlights andNotes

In addition to reading eTextbooks, you can make highlights and notes inside an eTextbook.Notes and highlights are automatically backed up and will sync across your various devices running Bookshelf. You can share and subscribe your notes and highlights with other VitalSource users who have the same eTextbook.

To make a highlight, select the text. When the pop-up appears, click the colored circle of the highlighter you wish to use. Similarly, to make a note, click within theAdd Note field. Notes can be text, images, emojis, lists, and more. Click on a highlight to bring up the highlighter tools, which allows you to change the highlight color, add/edit a note, or delete the highlight.

If you prefer making highlights as you select text, use the Fast Highlight tool located in the scrubber bar along the bottom of your screen. Choose the highlight color you wish to use and then start selecting text, whichwill automatically highlight text for you. Turn off Fast Highlighting by clicking the Fast Highlight icon in the Toolbar, then choose theXhighlighter. The Fast Highlight feature is only available with non-touchscreen devices.

Review Mode

Prep for quizzes and tests with the highlights and notes you create and do it all without leaving Bookshelf.

Click the Notebook icon from the left menu barin your eTextbook and clickLaunch Review Modeto get started. Select the chapters you want to review, then clickStart Review.

ClickMore Options to study only highlights with notes, to randomize the cards shown to you, and to specify what highlighters you want to use in review mode.

Do more with Labs

Labs are features in progress. Based on your feedback these features may evolve, graduate to being a new feature in Bookshelf, or drop out of labs. Try them out and let us know your feedback!

You can print from most VitalSource eBooks. Printing works bestas a supplement to your eBook, allowing you to make study guides or additions to assignments that you need to turn in for classes.

To print from your eBook:

Step 1

Look for the print icon in the lower right-hand corner of your book. If you don't see the icons, clickon the lower right of the screen to expand the scrubber bar

Step 2

Click the printer icon

Step 3

Books have print limits that startfrom 2 pages and up. The print dialogue box will advise you on the print limit for your title.Select your page range and click Print.

PLEASE NOTE:Print limits are for each instance of clicking Print.There is not a limit to how much you can print in total from your book.

Why have I not received my Email Verification?

When you create an account, you did not get the email titled, "Please verify your VitalSource Bookshelf account."

You will want to search for the email first:

The verification email comes from [email protected]. Run a search for VitalSource in your inbox. You may also need to check your Archive, Deleted Items, Junk, Spam, andTrash folders.To help ensure the proper delivery of emails to your inbox, you can add senders of legitimate emails to your Whitelist, also called the Approved or Safe Sender list. Add [email protected] as an address to the whitelist; the email host is www.vitalsource.com and also whitelist sendgrid.com.

Other reasons you may not have received the email and things you will want to check:

Check your account email

Make sure the email you submit is correct for your VitalSource account.

Verify you are receiving emails

Verify you can receive emails. If youare unable to receive emails, please check with your email providerfor a solution.

If you do not see the verification email please click on the, "Didn't get the email? Resend" button.

Getting "Email has Expired" notification

If you have just had this sent to you, please do the following:

copy/paste link into a new browser and navigate from there, not a new browser window.

or clear all website data and or cache from your browser.

If it is over 24 hours ago since the request, request a new verification email.

Still, having issues?

Please contact our Support Team

Errors When Accessing My Account or Book(s)

Occasionally you may get an error while accessing your account (signing into Bookshelf) or attempting to access your eBook(s).

Errors and solutions:

No eTextbook license error

Causes of this error:

The license of the eBook you are trying to access is associated with another account, and you are incorrectly signed in. Pleasesign outof the incorrect Bookshelf account and sign into the correct one.

You have multiple accounts with eTextbooks.

eTextbook has expired.

Help!

If you have any further questions, please contact our 24/7 support team :

By email:

By phone:

In the US/Canada, please call: 1-855-200-4146

In the UK, please call: +44 800 802 1506

In Australia please call: +61 8 7111 3343

You are able to navigate directly to a page in your textbookby using the page number box, which resides on the scrubber bar menu.

To access the full scrubber bar, tap/click the button at the bottom right.

You can see the page number which you are currently on. Tap/click the page number to type the page number which you would like to be taken to, then tap/click Return/Enter.

Windows: Text to Speech

The VitalSource Bookshelf application can use the built-in Text to Speech function in Windows to have your books read aloud to you.

How your Book will read

If you have not opened your book before and you start speaking, the speaker will begin at the beginning of the book

If you select a chapter or section in the left side TOC, the speaker will begin reading at that chapter/section

If you choose sentences with your mouse cursor, the speaker will only read the selected text.

How to use Speech

Toolbar

The easiest way is to use the toolbar at the top of the application. You will see two buttons: Start Readingand Stop Reading. Determinehow you wish the book to be read to you (see above) and click Start ReadingYou can now pause and resume speech as well with the same buttons. *Note: Resuming will only be for the current session. If you Stop Readingat any point, it will not pick up where you left off.

Keyboard Shortcuts

If you prefer to use keyboard shortcuts please see below:

Start Reading: Ctrl+Shift+S

Pause Reading (once started): Ctrl+Shift+S

Resume Reading (once paused): Ctrl+Shift+S

Stop Reading: Ctrl+Alt+Shift+S

Application Menu

Go to the Book Menu

Select Play/PauseSpeaking

To pause by selecting Book > Play/PauseSpeaking

To continue,you will choose Book > Play/PauseSpeaking

To stop the current session select Book > Stop Speaking

*NOTE: Text to Speech functionality may not work for all VitalSource titles. Please contact support if you have any issues with your ebook

How to change the Voice Type or Speed

Windows 8/8.1/10

If you don’t like the default reader, you can change the voice in your Control Panel.

For Bookshelf 7.6

Go to Control Panel > Ease of Access > Speech Recognition

Click on Text to Speech in the left-hand side of the window

You have three choices for Text to Speech: Microsoft David, Microsoft Hazel, and Microsoft Zira. Select one of these voices (there are only two options in Windows 10)

Use the slider to change the Voice speed

Select “Apply” then select “OK.”

Close the Control Panel Window

For Bookshelf 9

When making changes Bookshelf must be closed.

Select theStartbutton, and then selectSettings (Gear icon on the left).

With the Windows Settings in view, selectTime & Language.

Select Speech (on the left pane)

Click Voice: drop down and select a voice. The voices do not state what language they are in; therefore you’ll want to click on the Preview voicebox to sample the voice. (eg. Microsoft David is English, Microsoft Claude is French, Microsoft Raul is Spanish).

Open Bookshelf and the Text-to-Speech settings should now be changed

Windows 7

Microsoft Anna is the default Narrator in Windows 7, and you are only able to change the speed of her voice.

Go to Control Panel > Ease of Access > Speech Recognition

Click on Text to Speech in the left-hand side of the window

Use the slider to change the Voice speed

Select “Apply” then select “OK.”

Close the Control Panel Window

Last updated: May 16, 2018

VitalSource Technologies LLC and our affiliate VST Limited (UK) (collectively, “VitalSource”, also “we”, “our”, and “us”) use and allow certain other companies to use certain tracking technologies, including cookies, web beacons, and other similar technologies (collectively, “Cookies”) on our services, including any of our desktop applications, mobile applications, websites (such as www.vitalsource.com, bookshelf.vitalsource.com), any VitalSource owned web retail store, our products known as Bookshelf, Bookshelf Online, VitalSource Engagement Dashbaord, VitalSource and Bookshelf mobile applications, reader software, digital content, other products controlled owned or licensed by VitalSource, and any other products or services that include a link to this Policy (collectively, the “Products”).

This notice explains what Cookies are, why we use them and your rights to control our use of them. It is a part of and should be read in conjunction with our Privacy Policy. Please read our Privacy Policy for more information about our privacy practices.

What are Cookies?

Cookies are text files that contain a certain amount of information and are downloaded to your computer or mobile device when you visit a website. They are useful because they allow websites to recognize a user's device. They are then returned to the original website on each subsequent visit or to any other website that recognizes them. For more information about cookies, you can visit www.allaboutcookies.org.

The term "Cookie" is used in this Notice to include all similar techniques and technology, including web beacons and log files. A web beacon is a small graphic image or other web programming code (also known as “clear GIFs” or “pixel tags“) that may be included in our web pages and messages.

Types of Information We Collect

Cookies help us learn how our Products are used and improve the Products. Examples of the types of information that we collect through Cookies include:

The number of website visitors and website views, the pages of Products viewed, the clicks made on the Products, and the total duration of navigation on the Products;

The name of the page that referred you to our website;

Whether this is your first time visiting our website;

Your viewing preferences (e.g. layout, sizing preferences, language etc.);

Your city and country;

the type of browser used and your IP address, so that we can identify you during your next visits.

How We Use Cookies

Examples of ways that we use Cookies include:

To track usage of the Products;

To control the display of ads, including interest-based ads;

To determine if you opened our emails;

To customize elements of the promotional layout and/or content of the pages of our website; and

To personalize information.

We (or third party service providers on our behalf) may also use cookies to collect aggregate information about Products on an anonymous basis. We may share such anonymous information with our business partners, advertisers and other third parties for any business purpose.

Types of Cookies We Use on Our Products

We use first party and third party Cookies for several reasons. Some Cookies are required for technical reasons in order for our Products to operate, and we refer to these as "essential" or "strictly necessary" Cookies. Other Cookies also enable us to track and target the interests of our users and to enhance the experience on our Products. Third parties also serve Cookies through our Products for advertising, analytics and other purposes. The specific types of first and third party Cookies served through our Products and the functions they perform are described in more detail below.

First-party Cookies

These cookies are created by VitalSource. They allow you to browse our Products and use their features.

Essential Cookies: These cookies are strictly necessary to allow you to move around the Products and use their features. Without these cookies, we cannot enable the Products to function on your device. Therefore, these cookies cannot be disabled.

Functional Cookies: These cookies allow us to remember choices you make on our Products (such as your preferred language or the region you are in). To refuse these Cookies, please follow the instructions below under the section Cookie Management. Note that by disabling functional cookies, you may not be able to use some of our features or those features may not function properly.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Products, such as the links you click on. The code is temporarily downloaded onto your computer or other device, is active only while you are connected to the Products, and is deactivated or deleted thereafter.

Analytics Cookies: We use Cookies and other identifiers (such as web beacons) to see how you use our Products in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to maintain a consistency across our Products, determine how visitors use our Products, track errors, and measure the effectiveness of our promotional campaigns. To refuse these Cookies, see the section Cookie Management.

Third-Party Cookies

Some of our third party partners (including advertisers and marketing services companies) may set and access Cookies on your computer as well, or we may do so on their behalf. We do not have control over how these third parties use such cookies and similar technologies or the information derived therefrom, and this Privacy Policy does not cover any use of information that such third parties may have collected from you or the methods used by the third-parties to collect that information. These types of cookies include:

Advertising Cookies: These Cookies, defined exclusively by third parties, collect several types of data about your browsing habits, as well as your preferences for products and services. This information allows us to serve you relevant advertisements on our Products. To refuse these cookies, please follow the instructions below under the section Cookie Management. Some advertisements may also contain an icon that you may click on to find out more about how to manage your advertising preferences.

Third-Party Functional Cookies: These Cookies are defined by third parties who support our Products and allow you to use useful services and features. To refuse these cookies, please follow the instructions below under the section Cookie Management.

Duration of storage of cookies on your device

We use both “session cookies” (which expire once you close your web browser) and “persistent cookies” (which stay on your computer until you delete them).

Cookie Management

Analytics

To learn about Google Analytics’ currently available opt-outs for the Web, please visit https://support.google.com/analytics/answer/181881?hl=en.

Disabling Advertising Cookies

Some advertising service providers may be members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. If you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages after you opt-out, but they will not be tailored based on your usage of the Products or third-party websites. If you would like more information about advertisers’ use of tracking technologies and your options, visit http://www.networkadvertising.org. To learn more about how interest-based information is collected, whether the companies we use are part of an industry network regarding behavioral advertising and to know your choices, visit http://www.aboutads.info. The collection of information via certain ads served to users in Canada may be managed by visiting youradchoices.ca.

Keep in mind an opt-out is cookie-based and only affects the specific device and browser on which the opt-out is applied.

Using Browser Settings

You can disable and/or delete most types of cookies through your browser settings. If you use your browser settings to block all cookies, you may not be able to access parts of our or others’ Products. For information about how to modify the cookies settings on some popular browsers please see the following:

Apple Safari http://support.apple.com/kb/PH5042

Google Chrome https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies

Microsoft Internet Explorer http://windows.microsoft.com/en-US/windows7/How-to-manage-cookies-in-Internet-Explorer-9 or https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox http://support.mozilla.org/en-US/kb/Cookies

Changes to the Cookies Notice

We may revise this Notice from time to time. Changes made will be reflected on this page. Please re-visit this Cookie Notice regularly to stay informed about our use of Cookies. If you have any questions, please contact us as set forth below.

Contact us

If you have questions about the use of Cookies on our Products, please contact [email protected].

If you have issues when you try to sign in to your account using your VitalSource password, use these steps to regain access to your account.

1

Visit the VitalSource Account Center

Go to the VitalSource Account Center

Go to the VitalSource Account Center and click "Forgot your password."

2

Enter the email address used for your VitalSource account

Enter the email address used for your VitalSource account and click on the "Submit" button.

3

Reset your password

You will receive an email [email protected] with a link to click on to reset your password. Click the link to change your password.After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password on your devices.

If you do not remember what email address you used with VitalSource, contact support and theywill help.

VitalSourceBookshelf is free to install and availableon all of your favorite devices.

You can authorize up to two mobile devices, which means that you can read your content on two different phones and tablets. For help with managing your authorized mobile devices, visit our articleon Managing Your Authorizations.

How To Access your VitalSource eBook purchased at your college’s online bookstore

Depending on your course, you may be able to buy digital materials at your college’s online bookstore. To find a VitalSource eBook or courseware in the bookstore, locate VitalSource Digital Edition for your course title. Buy online and receive access to your course right in your inbox.

Keep your activation email. The email has your activation link needed to access your Digital Access Content.

Where will I find my VitalSource Activation Link?

Shortly after your purchase from your college's online bookstore, you will receive an email from [email protected] with the subject,Activate your digital content access. Click the link in the email access your eBook.

To activate your content:

Locate the vitalsource.com URL in your activation email

Visit https://api.vitalsource.com/... to obtain your code.

Log In or create a new VitalSource account.Do not click the No thanks, I'll skip this step button

Once logged in, your book will appear in your library.

Important:Your activation link is valid for a single-use and will expire in six months from the date of issue. If your link expires, you can request a new on by visiting https://bookshelf-activate.vitalsource.com/#/user/activation. Enter in the email address you used to place your order initially. If you request multiple links, the system will deactivate all but the newest link.

If you are having trouble with your activation link, please contact VitalSource Support and have your activation link accessible.

How do I access my VitalSource Content?

1. Click the link in your activation email to begin the activation process. Enter your email address to sign into Bookshelf or create a new account.

contact VitalSource Support,

Do not click the No Thanks, I'll skip this step button at the bottom. If you do not remember your password, Reset your password.

2. After a quick refresh, your eBook will be in your library.

Click on your Book’s cover to open it and begin reading.

How do I redeem my Publisher Access Code?

1. Click the Reveal Access Code button next to the title. Then click theContinue button in the lower-right of the slide-out, and then click the Reveal Access Code button.

If you do not see a Reveal Access Code button next to your courseware packet. Open the digital Access Code Card and click on the notification pop-up that says, "This item contains an access code. Clickhere to reveal."

2. Copy the Courseware Access Code. Please read and follow the instructions included with your access code. Publishers may have different instructions for their product. Keep in mind; you can only redeem the Publisher Access Code at the publisher’s website.

If you have problems redeeming your Publisher Access Code, please contact the publisher:

Cengage MindTap/WebAssign/Brian/Sam/iLrn

Cengage Unlimited

Macmillan

McGraw Hill Connect/LearnSmart/Aleks/SmartBook

Pearson MyLab/Mastering/Revel

VitalSource only provides access to the Publisher Access Code. We can’t troubleshoot access to the publisher’s platform.

If you run into issues or have any questions about the process, and we will be happy to help!

Viewing eBooks by Collections

Sometimes, if you have an extensive library of books, finding one specific book can be difficult. Collections allow you to filter your books by subject, category, or title.

To filter by collections in Bookshelf Online:

Step 1 - From the Bookshelf library, click in the upper left cornerof the screen

Step 2 - Click the collection you would like to view, then click a book cover to select that eBook

PLEASE NOTE:Not all eTextbooks will have an associated collection.

What eBook format do you provide?

There are two different types of electronic textbooks sold in the VitalSource Bookstore: Reflowable Text VitalBooks (ePubs) and Page-Fidelity VitalBooks (PDF).

Reflowable eTextbook (ePub)

Reflowable textbooks (ePub) do not maintain the layout of a traditional bound book. The text is responsive, so the font size can be easily adjusted no matter the size of the screen. These books conform to ePub 3 industry standards.

Re-flowable text:Adjusts the quantity of text to fit the size of the screen

Videos: Can play videos if in the book (Videos can be baked in or have links). Note: Similar to PDF versions; the icon may also be a reference to the video.

Links / Quizzes: May include links to external websites, may also include interactive quizzes, videos, etc.

Page Layout:In the offline app (Windows/Mac) you can change the page view to one of the following: Browser View, Reading View. In Online Bookshelf it will scroll the entire section (or sub-section, depending on the Table of Contents setup) on one page.

Page Numbers: ePub guidelines are industry standard and do not require page numbers. If page numbers are missing Bookshelf will not print.

Print Limits: You can only print within sections in the Table of Contents (i.e., over the blue bar, or sometimes even sub-sections) even if within the print restriction limit.

Zoom: Can increase font size.

Font / Background Colors: These cannot be changed.

Printing Errors:

No Print Icon: This means there are no page numbers in the book. Use the offline Bookshelf app (Windows/Mac). See "Page Numbers" above.

Invalid Page Number: If an error appears that the page number is invalid when trying to print, use the offline Bookshelf app (Windows/Mac) to print.

Fixed Page eTextbook (PDF)

The Page-Fidelity (PDF) textbook maintains the look and feels of a bound bookthe text is fixed, and the screen size determines the size of the text.

Non-Reflowable Text:Formatted exactly like the print book and will not change based on your screen size.Behaves similar to aPDF, it is DRM (Digital Rights Management) protected.

Videos: Video icons are just indications of where you should go to cd/website (Cannot click)

Links / Quizzes: May include links to external websites, but will not include interactive quizzes, videos, etc.

Page Layout: In the offline app (Windows/Mac) you can change the page view to one of the following: Continuous View, Single Page, Facing Pages

Zoom: Can zoom in, but not increase font size.

Print Limits: Can print any range of pages that coincide with the print restrictions from the publisher.

Font / Background Colors: These cannot be changed because the book mimics the print version.

If you are unsure about eTextbook format and would like assistancebefore purchase, please contact Customer Service, and we can assist.

Gradebook Sync Page enhancements with new filtering options

Instructors using a learning management system (LMS) now have enhanced ability to customize the graded content that is synced with their LMS gradebooks, including theability to add a module number to graded items and filtersto select graded items by group.

Updated Learning Dashboard

The updatedinterface improves usability, with a focus on actionable data.

Updated interface on My Courses, Settings, and Table of Contents

On the Settings page,Course Settingshas beenchanged toGeneral.

Module count in the Table of Contents nowincludes only numbered modules.

Submit button differentiation allows for a more unified interface.

If you are a current Acrobatiq customer and have questions about these or other instructor features, please reach out to your Engagement Manager.

Bookshelf Online Browser Support Policy

About VitalSource Bookshelf Online

VitalSource Bookshelf is the most advanced e-book software in the world. Notes and highlights automatically stay in sync no matter where you make them. The best-known higher education textbooks, study guides, classics, and more are now available through Bookshelf.

Last Update: June 19, 2019

Bookshelf Online Supported browsers:

Chrome (stable channel) **

Firefox (release channel)*

Safari 11+

Internet Explorer 11+

Microsoft EdgeEdge 17+

Mobile Safari (Stable Channel)***

Chrome for Android (stable channel)**

RC*- The Firefox Release Channel (RC) is the thoroughly tested version by Mozilla and intended tobe the most stable. This channel updates roughly every six weeks. For further detail onFirefox, please review the material available atThe Mozilla Blog. Download the latest stable versionof Firefox can at www.firefox.com.

SC**- The Chrome Stable Channel (SC) is the thoroughly tested version by Google and intended tobe the most stable as the name implies. This channel updates roughly every 2-3 weeksfor minor releases and six weeks for major releases. For further detail on Chrome, pleasereview the material available at www.chromium.org. Download the latest stable version of Chromecan at www.google.com/chrome.

SC*** - Mobile Safari Stable Channel (SC) is the thoroughly tested version of Safari by Apple for iOS and intended tobe the most stable as the name implies. Apple updates this channel with iOS updates every couple weeksfor minor releases and yearly for major versions.

Making Notes and Highlights

You can make notes and highlights inside your eTextbook with Bookshelf. When signed into the same Bookshelf account Notes and Highlightsmade in Bookshelf will sync across any device logged into that account. You can also share your Notes and Highlights and follow your friends and teacher's Notes and Highlights.

Making Highlights

Select the desired text, and click the color highlighter you wish to use. To delete, click or tap on the Highlight to be removed and select the same highlighter (it will now have an X on it).

For Bookshelf Mobile to add a highlight, you will select the color dot that presents. If it is not the highlighter, you wish to use, tap the created highlight, tap the color dots, and select the new color you want to associate with this highlight. To delete you will touch a highlight and select "Delete."

Making Notes

Notes must be associated with ahighlight. To create a Note, select the text, and start typing directly into the Add Note field. It will autosave your note as you type! View your note by clicking on the highlight.

Underlined highlights are shared highlights, view shared notes by hovering over the underlined text.

For Bookshelf Mobile to add a Note selectthe text you want to add a Note to or tap a highlight and select "Add Note." Notes do not autosave as you type. To view your note tap the highlight and select "View Note."

Making and Editing Highlighters

Add a Highlighter

To add a new highlighter, from your library clickTools,then clickHighlighters(Bookshelf Online); or click the Account menu, then click Manage Highlighters (Bookshelf Desktop).

SelectAdd New Highlighterand decide on the color, name, and if you would like this to be public (shared) or private.

Edit a Highlighter

To add a new highlighter, from your library clickTools,then clickHighlighters(Bookshelf Online); or click the Account menu, then click Manage Highlighters (Bookshelf Desktop). Once the Highlighters modal window appears, click on the highlighter you wish to edit.

You can edit the highlighter name, change its color, and adjust the highlights collaboration status (Private or Public). Click theSavebutton to save your changes.

Remove a Highlighter

To remove a highlighter, from your library clickTools,then clickHighlighters(Bookshelf Online); or click the Account menu, then click Manage Highlighters (Bookshelf Desktop). Once the Highlighters modal window appears, click "Remove" next to the highlighter you wish to remove.Please note this is permanent and we are unable to restore highlighters.

Bookshelf Mobile does not support adding or editing highlighters at this time. Please use Bookshelf Online or Bookshelf Desktop.

Sharing Notes and Highlights

You can share your Notes and Highlights with your friends and classmates. You can also follow your friends and classmates to view their Notes and Highlights. To share or see another user's Notes and Highlights in a specific book, you both must have the same book in your library.

Shared notes and highlights will appear in your Notebook as underlined text.

You can hide shared notes and highlights inyour Notebook. Open your Notebook(located in the upper left side of the book's view window) click on this icon, then click theFilter Icon, and then clickMe.

To Follow Someone

Accessed only from Bookshelf Online is the feature of following, although once you follow you will be able to view across all Bookshelf Applications. In your Library, clickToolsand selectSharingfrom the drop-down menu. Enter the email address of the person you wish to follow under I'm Following. If you no longer want to see their notes and highlights click Unfollow.

To Manage Your Followers

Managing your followers can only be done in Bookshelf Online. In your Library, clickToolsand selectSharingfrom the drop-down menu and go to My Followers.

To send someone a custom link that will allow them to follow you click the Copy button. Please note, if your Bookshelf email address changes you will need to give them a new link if they have not yet subscribed.

You can Block or Unblock followers at any time by clicking the appropriate button next to their name. Blocked users, even if you are on their shared list, will not be able to see your notes and highlights.

What if my Followers cannot see my notes and highlights?

If someone says they are unable to view your notes and highlights check the following:

Are they listed on your account as a follower?

Are they blocked?

Do they have the exact same book ISBN? (Find this by clicking the book's information button in your Library)

What if a link I provided someone to share my highlights does not work?

Typically this means your Bookshelf account email address has changed. Go back under My Followers and copy a new link for them.

How to Redeem a Code

Often, when purchasing a book from a third party, you will be provided with a 20-character registration code. These can be redeemed directly into Bookshelf online.

Please note that codes longer or shorter than 20 characters are not VitalSource redemption codes, and will need to be redeemed with the publisher/bookseller first.

ToRedeem a Code

Sign In to your Bookshelf Account.

ClickRedeem in the menu bar along the top of the page.

Add your redemption code to the code box and click Redeem. For multiple codes, select the Add multiple codes link for additional code boxes.

Your library will update with your new book(s).This may take a few minutes.

Note: You cannot redeem a code on any iOS device.

Installing Bookshelf for Windows

Here’s what you need to do to update your Windows PC to the latest version of Bookshelf.

Check compatibility

If your Windows PC runs Windows 10 (64-bit x86) version 10.0.16299 or later, you can update to the latest version of Bookshelf.

Update to Windows 10

Please note:At this time Bookshelf for Windows will not run on the Surface Pro X.

Get the most out of Bookshelf

Install Bookshelf

Windows Download

Tap the Windows DownloadButton to go directly to the Bookshelf download page in the Microsoft Store. Or on your PC, open the Microsoft Store, and search for "Bookshelf."

Click theInstallbutton and tap theAcceptbutton. You may be prompted to sign in to your Microsoft Account.

If you need assistance with your Microsoft Account, please visit the Microsoft Account Support Page.

Sign In to Bookshelf

You will need to sign into Bookshelf to see all of youreBooks. If you don’t know the email address you used with VitalSource or password, we can help.

If you forgot yourVitalSource Credentials visit the Password Retrieval Page.

Read thefull release notesto learn everything about the new features and updates.

Need help?

Learn what to do if you need help updating your devices.

Deactivate unused devices

If you have two active mobile devices, make sure that you deactivate unused devices so you can update to the latest version of Bookshelf.

Manage your Bookshelf Activations

Need more space to install the update?

Learn what to do if you see a message that says there’s not enough space on your device to install Bookshelf.

Make space for Bookshelf

Missing Books?

Did all of your eBooks disappear? Learn what to do if your library displays the message, "Where are My Books?"

Where are my Books?

Redemption Code?

Do you have a VitalSource Redemption Code?

Redeeming Codes

What's new in Bookshelf for Windows

Learn about all of the new features in Bookshelf that let you do more than ever on your PC.

Discover new features in Bookshelf

Display the Book Tools

To change the font size in the Bookshelf Online; Click the^ icon scrubber bar to display the book tools.

Then click the menu at the bottom of your screen, clickthe Reader Options icon () to bring up the font controls. To resize text or change thezoom percentage of the entire page.

Reader Options

Fixed Page Font Controls

Reflowable Font Controls

Fixed Page Font Controls

Fixed paged eBooks have the following font controls:

Zoom: Use the-and+icons to zoom in and out of the eBook

Fit Height:Clicking on Fit Height will stretch the eBook to fit the height of your browser window.

Fit Width:Clicking on Fit Width will stretch the eBook to fit the width of your browser window

Reflowable Page Font Controls

Fixed paged eBooks have the following font controls:

ZoomOptions: Use the AandAicons to decrease the Font size of the book.

Zoom:Use the-and+icons to zoom in and out of the eBook. The Zoom control will increase the font size and zoom in and out of images/figures.

About Machine Activation Limits

VitalSource Bookshelf allows for two computers and mobile devices activated at any given one time on youraccount. If you are activating a new computer or mobile device, and receive the error message: "You have Reached your Machine Activation Limit" you will need to deauthorize an older computer or mobile device in order to activate a new one.

Managing Machine Activation Limits

Device-specific instructions for managing activations are below if you do not know what platform you are on choose Managing your activations from a browser:

Managing your activations from a browser

Managing your activations from Bookshelf Desktop

Managing your activations from Bookshelf for iPad, iPhone, or iPod Touch

Managing your activations from Bookshelf for Android or Kindle Fire

Managing your activations from a browser:

Go to the VitalSource Account Center and sign in with your username and password.

In navigation bar, click onDevices

Find the device you wish to disable and click on theDeactivate button

Sign into Bookshelf with your login credentials

Managing your activations from Bookshelf Desktop:

After receiving the Activation Error message in Bookshelf, click on theHelp Me resolve this errorlink

Bookshelf will sign you into the VitalSource Account Center (requires Bookshelf 7.0 Mac and 7.2 Windows)

In navigation bar, click onDevices

Find the device you wish to disable and click on theDeactivate button

Click on theBack to Applicationbutton

Sign into Bookshelf with your login credentials

Managing your activations from Bookshelf for iPad, iPhone, or iPod Touch:

After receiving the Activation Error message in Bookshelf, tap onOkin the dialog box

Bookshelf will open a pop-up and sign you intothe VitalSource Account Center

In navigation bar, click onDevices

Find the device you wish to disable and click on theDeactivate button

Click on theXbutton in the top left of the screen to return to Bookshelf and sign-in

Managing your activations from Bookshelf for Android/Kindle Fire:

After receiving the Activation Error message in Bookshelf, Tap on theHelpbutton

A new browser window will open, andBookshelf will sign you into the VitalSource Account Center

In navigation bar, click onDevices

Find the device you wish to disable and click on theDeactivate button

Toggle back to Bookshelf

Tap the Closebutton to sign into Bookshelf

Why are titles missing from my Bookshelf?

If you are missing your eTextbook in the online bookshelf, please make sure you have gone to your school'sonline portal and tried clicking on the link to your eTextbook. If you do not see your course or your eTextbook listed, please contact Altierus Student Services at 1-877-439-0003.

If you are able to see your eTextbooks in the online bookshelf from your student portal but are unable to see the eTextbooks in the downloadable computer application, you may have duplicate accounts in our system. Pleasecontact VitalSource Support to check your account information. Be sure to locate the account listed in the "My Accounts" menu before you contact support.

Win 7/8/10

Download

macOS (10.12+)

Download

iOS

Download

Android

Download

Elsevier eBooks for Windows System Requirements

Elsevier eBooks for Windowsrequires Windows 7 SP1, 8, 8.1, or 10 with .Net 4.5

Microsoft .Net 4.5

DirectX 10 compatible graphics card

Microsoft Visual C++ 2015 Redistributable Update 3

Elsevier eBooks for macOS System Requirements:

macOS 10.12.6 or greater

Hardware Specifics (Mac and PC):

Apple Macintosh with Intel Processor, or Windows compatible hardware with 1gHz processor or faster

Ethernet port, Internet access, and online registration required

1024x768 screen resolution or larger

Elsevier eBooks for iOS System Requirements:

iOS 11 or greater

Elsevier eBooks for Android System Requirements:

Android 5.0 or greater

Need Help? Get step by step instructions, how-tos, and video guides at http://evolvesupport.elsevier.com.

Effective Date and Last Updated: February 7th, 2019

This Privacy Policy (“Policy”) explains VitalSource Technologies LLC’s and our affiliate VST Limited (UK)’s (collectively, “VitalSource,” also “we,” “our,” and “us”) information practices on our services, including any of our desktop applications, mobile applications, websites (such as www.vitalsource.com, bookshelf.vitalsource.com), any VitalSource owned web retail store, our products known as Bookshelf, Bookshelf Online, VitalSource Engagement Dashboard, VitalSource and Bookshelf mobile applications, Intrepid Discover Platform, Intrepid Learn Platform, reader software, digital content, other products controlled owned or licensed by VitalSource, and any other products or services that include a link to this Policy (collectively, the “Products”).

You agree to the terms of this Policy when you access or use any of the Products or websites, or take other actions described below.IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE PRODUCTS.

In the context of this Policy, VitalSource acts as a data controller for the information we process, with the exception of information processed solely pursuant at the instruction of your institution, business organization, or another controller, in which case VitalSource acts as a data processor. If you are an institution or business organization with users under the age of 18, read about VitalSource’s commitment to the Privacy of Minors, including students.

1. Definitions

“Information” is Data that falls into three categories: data that you provide directly to us, data that we receive from third-parties, and data that we passively or automatically collect, such as from your browser or device.

“Personal Data” is Information that can personally identify you, including but not limited to first name, last name, and contact information.

“De-identified Data” is data that will have all information that is linked or linkable to you, including personal identifiers (such as name, student identification number, and contact information), irrevocably disassociated, in a manner that would prevent a reasonable person from identifying any party with reasonable certainty. VitalSource shall not attempt to re-identify data.

“Content Owners” are licensors that have rights related to the content that you access.

“Distributor” is the academic institution, employer, business organization, training firm, or other entity that directly licensed or provided you with access to Product(s).

2. Information We Collect About You

VitalSource collects information from you when you purchase, redeem, download, access or use any content or the Products; register a Product with VitalSource; create an account; take notes or participate in assessments in a Product; use collaboration features; submit requests; and access Products, including when you visit any of our websites; as described further below.

Information You Provide Directly to Us

Depending on the Products you use, the types of Information we collect include your name, address, email address, phone number, other contact information, academic institution, payment information collected and used by our third party payment processors such as credit or debit card numbers, information regarding your use of the Products, and user-generated content such as notes, highlights, and responses to assessments; and any other type of Information or Personal Data you submit to us at your discretion, such as by contacting us.

You can choose not to provide such Information, but, in general, most of the Information we request from you is required for us to provide the Products and the lack of such Information will prevent us from doing so. We will collect, use, transfer and disclose this Information as described in this Policy.

Information We Receive From Third-Parties

We receive Information from third parties, such as educational institutions, your business organization or representatives (if you are a corporate customer), third-party authentication services (if you interact with us through third-party sites or services) and the parties with whom we exchange Information as described here.

Information That Is Automatically Collected

VitalSource automatically collects certain Information as you use the Products, make Product purchases and interact with us. We and our service providers (which are third-party companies that work on our behalf), may use a variety of technologies, including cookies and similar tools, to assist in collecting:

technical data, such as your domain name, and what browser type and language, and operating system you are using, your Internet Protocol (IP) address, country, and city, your device types, mobile device identifier, the date and time of your request, if any, and the device you are using, referring and exit pages and URLs, platform type, landing pages, error logs, and other similar information; and

usage data, such as the date and time of your requests, the number of clicks, information you download, how and which Products you use; pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites; information from interactive Products, including scores from assessments, engagement during study sessions and overall performance, and records of any contact we have with you by telephone, email or online.

VitalSource may collect Information about you when you visit the VitalSource website through the use of “cookies.” Please see our Cookie Policy.

We may use third-party web analytics services (such as those of Google Analytics, New Relic, and Hotjar) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention, and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

If you receive an email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications.

We keep your Personal Data for no longer than necessary for the purposes for which it is processed. The length of time for which we retain Personal Data depends on the purposes for which we collected and use it, the instructions of a controller when we act as a processor, and/or our requirements to comply with applicable laws.

3. Using Your Information

Depending on the Product you use, we use your Information to:

meet our contractual commitments to you,

administer your account and respond to your requests,

provide the Products you request,

maintain and improve the Products and to develop new Products,

provide you with information related to the Products, including changes to the Products, or other information we think you may find useful about our products and services or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes,

customize content supplied to you based on your use of the Products (e.g., study recommendations, supplemental content),

to track, evaluate, and analyze individual and aggregate use of the Products and to share, publish, or otherwise publicize information, but not Personal Data, describing such use,

provide recommendations or advertising for products and services that may be of interest to you,

prevent, investigate and deal with fraud, violation of intellectual property rights and other laws and unauthorized use of Products or your account,

as otherwise reasonable and appropriate to the legitimate business needs of VitalSource related to the Products,

as otherwise described to you in this Privacy Policy, for example in the section describing how we share your information, including Personal Data, with third parties.

4. Sharing Your Information

If we share Information, including Personal Data, with third parties, we require the recipient to maintain appropriate levels of confidentiality, integrity, availability and data protection for such Personal Data, and we will never sell Information to any third party. We share information as follows:

With the Distributor, VitalSource shares information related to your use results from your interaction with, results from assessments taken, user-generated content, and overall engagement with relevant Products, including interactive elements. Examples include:

An academic institution, or their affiliated store, licensing our e-commerce platform to provide you access to Products

An academic institution, or their affiliated store, licensing our Products to provide you access to content in your Learning Management System

A company licensing our Product(s) to provide you access to a course or training materials on our Product(s), either through a code you are given, or a direct integration with our Product(s)

With Content Owners in certain cases:

For instructors that get desk copies, samples, or free access to Content Owner’s Products we share your name, activity, and institution, in addition to the contact information that you specifically provide for purposes of sharing with Content Owners.

When we report sales to Content Owners, we include data identifying the institution or school associated with such sales.

When you ask us to convey to Content Owners course and enrollment metrics so that they can provide you with pricing or other special terms.

For content identified as courseware, Content Owners, and not VitalSource, host the content that you are trying to access, we provide Content Owners the information required to provide you access to the Product(s) you have licensed, such as your name, email, and course id.

We share De-Identified Data of usage and user-generated data associated with Content Owner’s content.

With trusted third parties performing certain tasks on our behalf.For example, this may include but is not limited to service providers providing customer support, operation and administration of the Products, processing information that you provide to us, and other tasks related to the Products. We allow these third parties to access only the information needed to perform those services.

With other visitors to the Product or users of the Product.To the extent that you submit content to publicly accessible portions of the Product, visitors and users may be able to view your content and Personal Data that identifies you as the author.

Legal Process and Protection of VitalSource and Others.We may share information if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order) or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (b) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of VitalSource, its agents and affiliates, its users and/or the public.

With affiliates of VitalSource, or with successors in the event of or in contemplation of a merger, acquisition, divestiture or reorganization, in whole or part, for use consistent with this Privacy Policy.

As otherwise described to you at the point of collection, pursuant to your consent, or as otherwise permitted by law.

5. Your Rights and Choices

Data Subject Rights: You have certain rights with respect to your Information as further described in this section. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us as described in the Contacting Us section of this Policy.

You can tell us not to contact you with promotional information regarding our Products and services and those of third parties either at the point information is requested on our website (by checking or un-ticking (as directed) the relevant box) or, by following the unsubscribe instructions on promotional communications sent to you. You can also exercise the right at any time by contacting us using the Contacting Us details at the end of this Policy.

You may request that we:

provide access to and/or a copy of certain information we hold about you;

prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling);

update information which is out of date or incorrect;

restrict the way that we process and disclose certain of your information;

transfer your information to a third party provider of services; and

revoke your consent for the processing of your information.

delete certain information which we are holding about you (request that you be forgotten).

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. An exercise of the right to be forgotten will result in your inability to use the Product(s), and will break any linkage between your prior account and your historical engagement data.

Request Content & Responses:

We may request you provide us with information necessary to confirm your identity before responding to your request. In the case of access and correction requests, please provide as much detail as you can about the particular personal data you seek, in order to help us locate it.

We will consider all requests and provide our response within the time period stated by applicable law.

Where we decide not to make a requested correction to your personal data, and you disagree, you may ask us to make a note of your requested correction with the data.

In situations in which we process your personal data only on behalf of a customer such as an educational institution, we may refer your request to the relevant party and cooperate with their handling of the request.

California Online Privacy Protection Act Notice Concerning Do Not Track Signals. We do not recognize or respond to browser-initiated Do Not Track (“DNT”) DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT and a common approach to responding to DNT. Visit All about DNT to learn more about Do Not Track.

YOUR CALIFORNIA PRIVACY RIGHTS: California Law permits visitors who are California residents to request once per year certain information regarding our disclosure of personal information to third parties for such third parties’ direct marketing purposes. To make such a request, please send an email to [email protected] or write to us at VitalSource Technologies LLC, Attn: Privacy, 227 Fayetteville Street, Suite 400 Raleigh NC, 27601.

6. Security

VitalSource takes information security seriously and has taken various measures to keep your Information secure from unauthorized access or disclosure, whether that Information is stored physically or electronically. VitalSource has established administrative, technical, physical, electronic and managerial procedures to help prevent unauthorized access, maintain data security and use the Information collected from you in accordance with this Policy. VitalSource has security measures in place to protect against loss, misuse, or alteration of your Information. Despite these efforts, VitalSource cannot guarantee that unauthorized access or disclosure of Information will never happen. If you have concerns, do not use the Products.

7. European Union Users

EU-US, Swiss-US Privacy Shield Framework

VitalSource Technologies LLC complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (the "Privacy Shield"), as set forth by the U.S. Department of Commerce regarding the collection, use, processing, and retention of “personal data” (as defined under the Privacy Shield), within the scope of this Policy, transferred from applicable European countries to the United States. VitalSource Technologies LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles for such personal data. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification, please visit https://www.privacyshield.gov.

As required under the principles, when VitalSource receives Personal Data under the Privacy Shield and then transfers it to a third-party service provider acting as an agent on VitalSource’s behalf, we have certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) VitalSource is responsible for the event giving rise to the damage.

VitalSource remains liable for the protection of Personal Data that we transfer to these third parties within the scope of our Privacy Shield certification, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.

Some users (including those whose information we collect under the Privacy Shield) have certain legal rights to access certain information we hold about them and to request its deletion:

For Personal Data about European residents, when the purposes of processing are satisfied, and we are not required to retain Personal Data to comply with applicable law, we will delete or anonymize your Personal Data within a maximum of twelve months.

Given that the Internet is a global environment, using the Internet to collect and process Information necessarily involves the transmission of data on an international basis. Therefore, by using any of the Product(s), you acknowledge the transfer, storage or use of your Information outside your country of residence to any country (including the United States, Canada, the United Kingdom and Australia) where we have facilities or engage trusted third parties (such as payment processors, cloud service or other IT providers and other companies that provide services to us). You understand that the countries to which we may transfer Information may not have as comprehensive a level of data protection as in your country. In relation to Australia’s Privacy Act, you agree that in the case of a breach by the third party in relation to handling your personal data, we will not be accountable for the third party under the Privacy Act and you may not be able to seek redress under the Privacy Act.

Legal Basis for Use (e.g., processing) of Your Information:

Where use of your Information is necessary to perform our obligations under a contract with you (for example, to comply with the terms of service of our Products which you accept by browsing the Products or registering; and/or our contract to provide our Products to you);

Where use of your Information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our Products; operate our Products; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud); or

With your consent; or

Other grounds, as required or permitted by law in the specific respective context.

If you have any questions or complaints about VitalSource’s privacy practices, including questions related to the Privacy Shield, you may contact us at the email address or mailing address set forth under “Contact Us.” We will work with you to resolve your issue.

Complaints and Dispute Resolution

In compliance with the Privacy Shield Principles, VitalSource commits to resolve complaints about our collection or use of your Personal Data. European and Swiss residents with inquiries or complaints regarding our Privacy Shield policy should first contactVitalSource at:

VitalSource Technologies LLC

ATTN: Info Data Sec and Privacy Officer

227 Fayetteville Street

Suite 400 Raleigh NC, 27601

[email protected]

If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.

VitalSource has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States.If you are a resident of the European Union or Switzerland and do not receive timely acknowledgment of your complaint from us, or if we have not addressed your privacy complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Binding Arbitration

European Residents may elect to arbitrate unresolved complaints pursuant to the Privacy Shield’s Recourse, Enforcement and Liability Principle and Annex I of the Privacy Shield, but prior to initiating such arbitration, you must: (1) contact us and afford us the opportunity to resolve the issue; (2) seek assistance from our designated independent recourse mechanism above; and (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority) and afford the Department of Commerce time to attempt to resolve the issue. Each party shall be responsible for its own attorney’s fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the individual.

Regulatory Oversight

VitalSource is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

8. Children’s privacy

Generally, our Products are for users 13 years of age or older, and users must be 13 or older to create an account for a Product. For Products offered to K-12 schools, we either provide that Product without collecting, using, or disclosing “personal information” (as defined in the Children’s Online Privacy Act (“COPPA”), except as permitted by COPPA, or we obtain consent from the school or a parent or guardian. If we have reason to believe that any personal information has been submitted to us by a child under 13 in the United States or a child under 16 in the EU without legally-valid consent, we will take reasonable steps to delete that information as soon as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws. Read more about VitalSource’s commitment to the Privacy of Minors, including students.

9. Links to Other Websites

You may find links to third-party websites from any of the Products. These websites may have their own privacy, cookies and/or other policies, which you should check. We do not accept any responsibility or liability for their policies because we have no control over them.

10. Changes to this Policy

The information practices described in this Policy are current as of the effective date at the end of this document. VitalSource reserves the right to periodically update this Policy at its discretion. Notice of any revisions will be posted to this page and are effective once posted. If you are concerned about how your Information is used, bookmark this page and check back periodically.

11. Contacting Us

If you have any questions, comments, or requests regarding this Policy, please contact us by post or email using the following contact information:

VitalSource Technologies LLC

ATTN: Info Data Sec and Privacy Officer

227 Fayetteville Street

Suite 400 Raleigh NC, 27601

[email protected]

Please allow up to 5 business days for us to reply.

On the main menu, Support Articles, Contact Support, and the How-to-Guide have been consolidated under the new Help link.

Update Library

Tap the Update library menu item to force a license update on your iOS Device.

Help

Read our How to Guide, visit our Knowledge Base, or contact Support via email.

Give Feedback

Let us know how you feel about Bookshelf!

Sign Out

Tap to sign out of your account and deauthorize your mobile device from your account.

About

Links to our Terms of Use, Privacy Policy, and Acknowledgements pages.

How to Export or Copy Notes and Highlights

*Please note: These instructions are for the Bookshelf desktop program for Windows Bookshelf Version 7.6 and OSX Bookshelf Version 7.5*

Please open your ebook, and click on the Highlight tab.

Select all the highlights you would like to export, or copy. You just hold down the CTRL Key while making your selections, if selecting multiple highlights that are not in order under the highlight tab. If you are selecting all the highlights in order, please select the top highlight, and while holding the Shift Key select the last highlight. This will select all highlights in between the two selections.

Once the highlights are selected, please right click on one of the highlights, and select copy/export selected highlights. If copying the highlights you will have to open a text editing document, like Word, and paste the highlights there. When exporting you will have the option to save the file to open later.

If you have issues when you try to sign in to your account using your VitalSource password, use these steps to regain access to your account.

1

Visit the VitalSource Account Center

Go to the VitalSource Account Center

Go to the VitalSource Account Center and click "Forgot your password."

2

Enter the email address used for your VitalSource account

Enter the email address used for your VitalSource account and click on the "Submit" button.

3

Reset your password

You will receive an email [email protected] with a link to click on to reset your password. Click the link to change your password.After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password on your devices.

If you do not remember what email address you used with VitalSource, contact support and theywill help.

VitalSourceBookshelf is free to install and availableon all of your favorite devices.

You can authorize up to two mobile devices, which means that you can read your content on two different phones and tablets. For help with managing your authorized mobile devices, visit our articleon Managing Your Authorizations.

The Bookshelf reader is designed to make reading frictionless, free from distractions, and enjoyable. Top and bottom navigation bars only display when the user taps on the screen. Tap again on the screen to hide the navigation bars and show the full readable text on your screen.

Top Reader Navigation Window

The Top Reader navigation bar contains a home button that returns a user to the Library window, the title of the chapter/section the user is reading (on a tablet), andnow includes Reading Tools. Reading Toolsallows you to adjust the font size, activate text to speech, search the book, and create a bookmark.

The icons thatadjust the font size, activate text to speech, search the book, and create a bookmark are "sticky." Tap them once to activate them, tap them again to turn the feature off. Active features have an orange icon, while inactive features have a white symbol.

Bottom Reader Navigation Window

The Bottom Reader navigation bar contains icons that display the Table of Contents, your Notebook for your eTextbook, the scrubber bar allowing you to scan through your eTextbook quickly, Bookmarks, and Figure Views.

Books with page numbers will also display the page youare currently reading as well. Tap the page number to go to a specific page.

As you jump around in your eBook, blue return arrows will appear to help you return to where you left off in the book.

Question

Answer

I am dropping files into Upload but I don't see them on the table.

Your files may not be of a supported filetype. Upload only supports PDF and ePub files for content, and XLS and XLSX files for metadata.

Additionally, your files may be too large for Upload to handle. Upload will only support files up to 1.25GB. For more information, contact your customer success manager, or see the section below, Resolving Common Errors.

I can't find my VBID when I type it into the search box.

Upload is unable to find the VBID specified. There may be a few reasons for this:

The VBID entered was not found in your catalog. Only VBIDs belonging to your company will be available for you to select. The VBID may be valid but belongs to another company.Alternatively, if you are searching for a VBID you just created via spreadsheet ingestion, it may take time to show up in your catalog.

The VBID does not exist yet. If this was a VBID you have not yet created, please submit a metadata template for it before trying to associate a source file to the VBID.

My VBID has been marked with a red exclamation icon.

A VBID was found for this file, but other circumstances will prevent you from submitting this file. There may be a few reasons for this:

The File Type and VBK Format do not match - PDF files can only be submitted to PDF VBIDs, and ePubs to ePub.

The VBK Format may be locked - PBK and DashML titles still exist in our inventory, but are prevented from accepting new source files. If you wish to update these records with a new source, you must first create a new VBID.

The VBID may be out of distribution - the VBK type will display Unknown in this case. Double check the Manage record to see this record's distribution status.

My VBID is marked with a yellow caution icon.

Upload is unable to find the VBID specified. There may be a few reasons for this:

Your file is named incorrectly. Upload will initially try to use the filename as the VBID. Double-check your file is named properly. If you do not wish to use your filename as the VBID, click the X button and type in your own.

The VBID entered was not found in your catalog. Only VBIDs belonging to your company will be available for you to select. The VBID may be valid but belongs to another company. Alternatively, if you are searching for a VBID you just created via spreadsheet ingestion, it may take time to show up in your catalog.

The VBID does not exist yet. If this was a VBID you have not yet created, please submit a metadata template for it before trying to associate a source file to the VBID.

Clicking the caution icon will attempt to associate your search term with an existing VBID. If found, the icon will switch to a green check.

My VBK type is showing up with red lettering.

A VBID was found for this file, but other circumstances will prevent you from submitting this file. There may be a few reasons for this:

The File Type and VBK Format do not match - PDF files can only be submitted to PDF VBIDs, and ePubs to ePub.

The VBK Format may be locked - PBK and DashML titles still exist in our inventory, but are prevented from accepting new source files. If you wish to update these records with a new source, you must first create a new VBID.

The VBID may be out of distribution - the VBK type will display Unknown in this case. Double check the Manage record to see this record's distribution status.

My VBK type is Unknown but a VBID was associated in the search box.

A VBID was found for this file, but other circumstances will prevent you from submitting this file. Normally, Unknown is reserved for when there is no VBID in the search box. However, this VBID may be out of distribution or in limited distribution. Double check the Manage record to see this record's distribution status.

The only option I have in the Action dropdown is Ignore.

Only files with valid VBID associations are allowed to be submitted. If the VBID is out of distribution, is one of our locked VBK formats, or if the VBK Format and File Type do not match, no other actions will be available.

You can leave this row set to Ignore, or remove it from the table using the Delete button.

What happens to files I set to Ignore, remove from the table, or are removed during the Upload process?

Don't worry, your files are still on your computer. Upload does not transfer any of your files (with the exception of metadata templates) until you click the Upload button. Simply drop your files onto the table again if you wish to upload them.

Why do I need to click the checkbox to select a file for upload? Why can't I simply drop files and hit Submit?

Accidentally uploading the wrong file to a VBID can have big effects on both your catalog and users of the problem title. In order to decrease the likelihood of error, we require users to click the checkbox after verifying their file associations and chosen actions. The checkbox acts as a user's final sign-off that all the information in the table is correct.

Why is the maximum number of files so low?

Uploading through a web browser is generally slower than other file transfer methods, and has a higher likelihood of connection interruptions. To provide a smoother experience, we have limited the number of files a user can upload at once time to ensure that all files are uploaded successfully.

Why is the maximum supported filesize so low?

Uploading through a web browser is generally slower than other file transfer methods, and has a higher likelihood of connection interruptions. To provide a smoother experience, we have limited the size of individual files to one that is manageable for both the user uploading and that user's internet connection.

Additionally, over-large files translate to a poor user experience, especially on mobile devices with slow wireless connections and limited storage space. The end user experience always factors into decisions like these, and having a single title taking up much more than 1GB on a user's machine isn't in the user's best interest.

If you are having trouble reducing the size of your files to comply with this guideline, please contact your customer success manager for assistance, or see the section below, Resolving Common Errors.

Why is there no Select All button?

Accidentally uploading the wrong file to a VBID can have big effects on both your catalog and users of the problem title. In order to decrease the likelihood of error, we require users to sign off on each row individually, by clicking the checkbox after verifying their file associations and chosen actions.

About Inline Images

Inline Images Allows content authors to create a more customized or branded look-and-feel to headings and allowscontent authors to create “how-to” content that includes screenshots of buttons or other elements in a software application

Using Inline Images

Step 1 - Add a Block to your project that supports Inline Images

In your project, click on the+ Add Blockbutton. In the pop-up window, choose theText Block.

Inline Images are available in the following Blocks:

Heading

Text

Text + Image

Boxed Text

Multiple Chose Question

Step 2- Add a Text Block to your project

In the toolbar, click on thebutton. You can enter an URL to your inline image or click theBrowse button to navigate to it on yourcomputer.

After adding the image, provide the alt-text for the picture, and if desiredyou canadjust the images, width, height, and padding.

ClickOKto add the Inline Image to your Text Block.

Bookshelf for iOS' Library is getting a new look!

VitalSource is excited to announce improvements to Bookshelf for iOS' Library. These changes will help to streamline the way you interact with your content while on the go. As a platform dedicated to student-centric learning, we strive to continually improve Bookshelf to assist students in their comprehension of course materials.

What’s New?

Continue Reading

For ease of use, we have the most recent title now more prominently displayed. Previously, this would have been the first book in your bookshelf, but it wasn’t explicitly called out. We added this feature to help our users easily jump back into their reading without any distractions. We provide more information below on the info and search icons next to the book.

Your book card has a lot more information than you’d think.

We have been adding more and more information to the book card over the years, and as a result, we ran out of space on the card.

Now, we have a new book hover that allows you to find out more information about your title quickly.

Tap the “i” icon to find out book details including ISBN, citation information, and badges for notes, highlights, and flashcards.

My Books Carousel

Placing all books into a carousel helps to declutter the library allowing for the most recent books to be prominently featured while putting those older unused titles easily out of sight, but always available. To see some of your older titles swipe to scroll through your top 5 books. To view, all of your books, tap View All Titles. Can’t find it? Bookshelf'ssearch will help you locate titles quickly and easily.

Simplified Library and Content Search

Previously, searching had to be done in two different places depending on if you wanted to search for a book or a term within a book's content. We condensed themfor ease of use.

We moved the library search to the search icon and combined it with the content search. To complete a content search, tap 'Search downloaded content.'

Drill into your content results by the book or use the swimlane at the top of the panel to browse results by title. From the panel, the functionality has not changed. You can click on the corresponding sentence and navigateto that location in the book.

Filter settings and Collections

For those with a lot of books in their account, having to use two different menus to filter items properly was a challenge. So, we’ve updated and moved these features into your My Books screen.

On the All Books screen, you can scroll through all of your books in a simplified grid view in a grid view. Should you prefer to view your books in a list view, you can also do that on this panel. Collections are now prominently featured in a swimlane across the top.

New Onboarding Cards

Click the ‘What's New' on the My Library screen to view helpful tips and tricks.

Redeem a Code

Navigating the Library

Once Signed in to your Bookshelf account, you’ll have access to your library. You can filter,sort, and view your library based on your preferences. To read a book on your mobile device, you must download it, tap on any title to begin downloading.

Library Navigation

Tapto access the Main Menuto manage your account, highlighters, and more.

Tap to access the Collections View for your eTextbooks.

Tap to filter, sort, and change the view of eTextbooks in your Library.

Find by Title or Author

Search for a specific title by entering the books name or author and then tapping the search button.

Options

If you’re having trouble locating a book in your library, use the Options menu tosort and filter your eTextbooks.

View

Grid View: Showcases the cover artwork of each book.

List View: Displays each book cover and title in a single-column.

Sorting

Recent Activity (default view)

TitleA-Z (alphabetical order)

Title Z-A(reverse alphabetical order)

Filtering

All Books(default view),

Books in Cloud:Booksyouhave not downloaded yet

Books on Device: Books you have downloaded to your device

Books I’ve Read: Books opened and read

Reading a book.

To read a book on your mobile device, you must first downloadit.

Titles with the icon are not on your device. Tap the cover of the book to begin to download them.To open a book, tap on the cover ofdownloaded books.

Book Details

Tap the More Information () button and tap Book Information to see the following information:

Book Title

Book Author

Publisher

Created Date

Version

Format

Copy

Date Published

VBID

Tap the Remove from Device () button to delete the book from your device. This does not remove the book from your account; it only removes it from the device.

Redeem a Code

You cannot Redeem a Code from any iOS device. Please see the Support link for instruction on redeeming a code on another device.

1

Visit the Bookshelf Download Pagein the Google Play Store

Android Download

Tap the Download Bookshelf button todownload the latest Bookshelf APK. Please note, you will need to manually install each new version of Bookshelf.

2

Approve the Bookshelf APK Download

When presented with the dialog box, "This type of file can harm your device. Do you want to keep it anyway?" Press theOkbutton.

3

Install Bookshelf

Oncedownloaded, run the installer. The installer will be located in your Downloads app. When prompted, click the Install button. Once the installation process is complete, tap the Bookshelf icon to open the app.

VitalSourceBookshelf is free to install on your favorite Android phone or tablet running Android 5.0 or later.

If you cannot remember your password, reset it here. If you do not remember what email address you used with VitalSource, contact support and theywill help.

You can authorize up to two mobile devices, which means that you can read your content on two different phones and tablets. For help with managing your authorized mobile devices, visit our articleon Managing Your Authorizations.

BookshelfMobile 4.1 for Android and Kindle Fire

We are excited to announce the return of the Library Content Lookup in Bookshelf Android 4.1.

What's new?

Content Lookup:Library content search allows users to search for a term across all downloaded books in your library.

Password: See password in the password field.

Bug Fixes

Addresses a text-to-speech issue that requires users to hit play on each page to continue playing read aloud.

Bug fixes and performance improvements.

Content Lookup

The content search allows users to search for a term across all downloaded books in their library, making it easier for users with large libraries to find relevant content references quickly.

To access the content lookup, tap on the down arrow in the Library title bar. Tapping on the down arrow will open a drop-down menu where you can select content lookup. A search field will open where you can enter the word or phrase for which you wish to search.

Select down arrow in Library

Select content lookup

Enter search term(s)

You will see search resultsfor the first book in your library that includes the search term. Tap the down arrow by the book title to open a window that shows all the book titles that contain the search term (in alphabetical order) and the number of times Bookshelf finds your search terms. Selecting a different book title displays the search results from that book. Tap any search term to open the book in the reader to that term.

Search results by book

Select among books with search results

Search result in reader

Note: navigating to content lookup changes the default view. To return the default view to the library, tap on the down arrow in the Content Lookup title bar then select library in the drop-down menu.

How can you access your eTextbook?

You have several options for accessing your eTextbook.

Viewing your eTextbooks through a browser with Bookshelf Online

Downloading your eTextbooks to your Mac + PC

Downloading your eTextbooks to you iPad, iPhone, iPod Touch, Android Smart phone + tablet, and Kindle fire.

To download your eTextbooks to your computer and smart phones/tablets you will need to Complete your account in Bookshelf Online.

Using Bookshelf Online to read your eTextbooks.

Login via your school's web site

Go to the online classroom for your course

Click on the eTextbook link and a new window will open with your eTextbook.

Completing a VitalSource User account

Before you can use Bookshelf on your computer, smart phone, or tablet; you will need to complete your account.

To complete an account:

Before you access your eTextbook, Bookshelf Online will present a screen asking you to sign in, create an account, or skip this step.

If you already have a VitalSource account, enter your Email address and password used for VitalSource. Otherwise, click on Create an Account and fill out the registration form in full, use and an email address and password you will remember.

Once registered, you will now be able to download and install Bookshelf on any of our support platforms and download your eTextbooks for offline reading.

Using Bookshelf to read your eTextbooks

You will use your email address and password that you used to complete your account - If you updated your account, use the account information located in the My Accounts button in the online bookshelf.

Go to www.vitalsource.com/download - to download the bookshelf application for your computer or mobile device.

After installing Bookshelf, open Bookshelf and sign in with your email and password. Afteryou download your eTextbooks, you willnot need to be online to read your eTextbooks.

Should you need help, please contact support

Installing Bookshelf for Android

Here’s what you need to do to update your Android phone or tablet to the latest version of Bookshelf.

Check compatibility

If your Android phone or tablet supports Android 5.0, you can update to the latest version of Bookshelf.

Update to the latest version of Android OS

Get the most out of Bookshelf

Install Bookshelf

Android Download

Tap the Android DownloadButton to go directly to the Bookshelf download page in the Google Play Store. Or on your Chromebook device, double-click the Google Play Store icon, and search for "Bookshelf."

Tap theInstallbutton and tap theAcceptbutton. You may be prompted to sign in to your Google Account.

If you need assistance with your Google Account, please visit the Google Account Recovery Page.

Sign In to Bookshelf

You will need to sign into Bookshelf to see all of youreBooks. If you don’t know the email address you used with VitalSource or password, we can help.

If you forgot yourVitalSource Credentials visit the Password Retrieval Page.

Read thefull release notesto learn everything about the new features and updates.

Need help?

Learn what to do if you need help updating your devices.

Deactivate unused devices

If you have two active mobile devices, make sure that you deactivate unused devices so you can update to the latest version of Bookshelf.

Manage your Bookshelf Activations

Need more space to install the update?

Learn what to do if you see a message that says there’s not enough space on your device to install Bookshelf.

Make space for Bookshelf

Missing Books?

Did all of your eBooks disappear? Learn what to do if your library displays the message, "Where are My Books?"

Where are my Books?

Redemption Code?

Do you have a VitalSource Redemption Code?

Redeeming Codes

What's new in Bookshelf for Android

Learn about all of the new features in Bookshelf that let you do more than ever on your Chromebook.

Discover new features in Bookshelf

Where are my Books?

If you recently opened Bookshelf and all your booksare now missing and replaced with a title named Where are my Books?, you need to upgrade to the latest version of Bookshelf. Follow the instructions below based on your computer or mobile device.

[email protected] Out of date Bookshelf for Windows App

Where are my books?

How To Upgrade to the latest version of Bookshelf for Windows

Download Bookshelf 7.6.4 for Windows or Bookshelf 9 for Windows 10

Follow the installation instructions.

After installing the latest version of Bookshelf, open Bookshelf

Click on the Account Menu and choose Update Book List.

Your books willreappear in your library.

Note:You will need an active internet connection toupgrade. You will not need to re-download your books.

Why must I upgrade to the newest version of Bookshelf?

We regularly require users to update their apps to make sure you get the latest features, bug fixes, and security improvements.

Help! I don't know what to do.

If you're still not sure what to do, please contact our 24/7 support team:

By email:

By phone:

In the US/Canada, please call: 1-855-200-4146

In the UK, please call: +44 800 802 1506

In Australia please call: +61 8 7111 3343

We want you to enjoy yourpurchase from the VitalSource Store. However, if you need to return an item, we're here to help.

For detailed information on our return policy, please see the VitalSource Refund Policy

How to Refund a Purchase

Go to the User Accounticon and clickAccount Info.

Clickon Transactions, locate your order, click on Details, and then click on Request Refund.

Fill out the form and click the Refundbutton.

PLEASE NOTE: Once you complete your refund request, it may takeup to 2- 10 business days to post back to your account. This action only needs to be done one time.

Refunded purchases will show up in the Orders section in Your Account center.