VOXX International FAQs

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Troubleshooting the RCA M7204 or M7204A MP3 Player

Tips and Troubleshooting

Cannot delete files on the player: You can delete files on the player using your computer.

Connect the player to your computer.

Open the player in Windows Explorer and navigate to the folder containing the files.

Select the files you want to remove and then press the Delete key on the keyboard of your PC.

For deleting files from the player, see File Manager menu for details. For deleting files using easyRip, click the Help module on easyRips Module Dock.

Audio distorted at high volume: Change the Equalizer mode to Flat. Turn down the volume.

The audio tracks on my player keep skipping or popping: You'll need to rip the audio track again make sure you close all other applications on your PC when you record. Try ripping with the Error Correction setting turned on.

Player turns itself off: Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in Power Save setting.

The player cannot be turned on: Battery is empty, please recharge. Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Player does not respond to key presses: Make sure the lock function is not activated. If the player stops operating properly, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Player cannot play WMA songs: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

The player takes a long time to read files in a folder: File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Song information is not showing correctly: Song information may not match your current players language setting. Change the language setting.

Cannot view photo files: The player only supports. jpg, .bmp, .tiff, .png, gif. Other format of photo files may not be supported. Photo files must be transferred to the Photo folder in the player for proper playback.

Cannot play video files: All video files must be converted by RCA easyRip software. Your PC must be able to play the video file in Windows Media Player to ensure the proper codecs are installed for video conversion. Video files must be transferred to the "Video" folder in the player for proper playback.

Cannot play audible book: Audible files are not supported by this player.

Cannot play AAC songs: AAC songs are not supported by this player.

The player reports that it is full: The internal memory of the player has been filled to capacity. You have exceeded the maximum number of files (1,999) supported by the player. The maximum folder depth is 8 folders.

Cannot playback tracks on the player: Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Bitrates support by the player: mp3 32 to 320 kbps, wma 48 to 192 kbps. WMA files may be DRM protected and this player does not support playback of protected files.

Cannot playback songs downloaded from my paid Music Server Provider subscription service: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

Cannot transfer subscription music content to the player: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

Cannot launch RCA easyRip installer stored in the player to install easyRip on my PC: The easyRip Media Software installer is stored in the player. With the player connected to the computer USB port, go to My Computer desktop icon or through the Start Menu. Next find and open the drive letter associated with the player (i.e. RCA MP3) and then double-click the rcaeasyrip_setup file to launch the installer.

How to format device? Perform a format to remove all data from player (Home => Settings => Format Device). IMPORTANT: Backup your media before formatting the player.

Troubleshooting the RCA M7208 MP3 Player

Tips and Troubleshooting

Cannot delete files on the player: You can delete files on the player using your computer.

Connect the player to your computer.

Open the player in Windows Explorer and navigate to the folder containing the files.

Select the files you want to remove and then press the Delete key on the keyboard of your PC. For deleting files from the player, see File Manager menu for details. For deleting files using easyRip, click the Help module on easyRips Module Dock.

Audio distorted at high volume:

Change the Equalizer mode to Flat.

Turn down the volume.

The audio tracks on my player keep skipping or popping:

You'll need to rip the audio track again make sure you close all other applications on your PC when you record.

Try ripping with the Error Correction setting turned on. Player turns itself off.

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in Power Save setting.

The player cannot be turned on:

Battery is empty, please recharge.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Please go to www.rcaaudiovideo.com for more details.

Player does not respond to key presses:

Make sure the lock function is not activated.

If the player stops operating properly, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

This player may temporarily cease to function if subjected to electrostatic disturbance.

To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Player cannot play WMA songs: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

The player takes a long time to read files in a folder: File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Song information is not showing correctly: Song information may not match your current players language setting. Change the language setting.

Cannot view photo files:

The player only supports. jpg, .bmp, .tiff, .png, gif. NOTE: Other format of photo files may not be supported.

Photo files must be transferred to the Photo folder in the player for proper playback.

Cannot play video files:

All video files must be converted by RCA easyRip software. NOTE: Your PC must be able to play the video file in Windows Media Player to ensure the proper codecs are installed for video conversion.

Video files must be transferred to the "Video" folder in the player for proper playback.

Cannot play audible book: Audible files are not supported by this player.

Cannot play AAC songs: AAC songs are not supported by this player.

The player reports that it is full:

The internal memory of the player has been filled to capacity.

You have exceeded the maximum number of files (1,999) supported by the player. NOTE: The maximum folder depth is 8 folders.

Cannot playback tracks on the player:

Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.

Bitrates support by the player: mp3 32 to 320 kbps, wma 48 to 192 kbps

WMA files may be DRM protected and this player does not support playback of protected files.

Cannot playback songs downloaded from my paid Music Server Provider subscription service: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

Cannot transfer subscription music content to the player: Secure music downloads are not supported by this player. Please make sure to download songs without DRM protection (Digital Rights Management).

Cannot launch RCA easyRip installer stored in the player to install easyRip on my PC: The easyRip Media Software installer is stored in the player. With the player connected to the computer USB port, go to My Computer desktop icon or through the Start Menu. Next find and open the drive letter associated with the player (i.e. RCA MP3) and then double-click the rcaeasyrip_setup file to launch the installer.

How to format device? Perform a format to remove all data from player (Home => Settings => Format Device). IMPORTANT: Backup your media before formatting the player.

Troubleshooting the One-For-All OARI06G Universal Remote Control

Problem:

Solution:

Why isn't the OARI06G performing commands properly?

You may be using the wrong code.

If you used One For All SimpleSet: Repeat One For All SimpleSet (see the 1-2-3 Programming guide).

If you used Direct Code Setup: Try the next code listed for your brand (see page 4).

If you used the Code Search method: Start the search again to locate the proper code (see page 5.)

Why isn't my brand listed in the OARI06G's Code List?

Try the Code Search.

Why is the device indicator on the OARI06G dim or isn't lighting up?

Replace batteries with four new AAA alkaline batteries.

Why is the device indicator on the OARI06G blinking when I press a key, but my home entertainment device isn't responding?

Make sure the remote control is aimed at your home entertainment device and is not farther than 15 feet away.

Why isn't the OARI06G controlling my devices or the commands are not working properly?

Try One For All SimpleSet programming again. If the remote still doesn't control your device the way you expect, try the Direct Code Setup. Keep trying codes from the code list until you find the one the controls your device the way you want it to.

Why aren't the One For All SmartControl keys on the OARI06G working with my home theater?

You must set up the One For All SmartControl remote to work with your home theater before you can use these keys. See page 9 for more information.

Why aren't the audio/video help keys on the OARI06G working with my home theater?

Make sure you're in One For All SmartControl mode (press one of the activity keys to make sure). The audio/video help keys work in One For All SmartControl mode only. If these keys still don't work, you might need to set up One For All SmartControl (see page 9), reconfigure One For All SmartControl (see page 9), or reconfigure the way the help keys work (see page 13).

Why are the channel, volume, or playback keys on the OARI06G controlling the wrong device in One For All SmartControl mode?

You might need to reconfigure One For All SmartControl. See page 9 for more information.

Why isn't the OARI06G changing the channels properly?

If the original remote control required pressing enter to change channels, then press enter on the remote control after entering the channel number.

Why does the blue ring on the OARI06G emit a long blink after pressing and holding a key to be learned?

Memory is full or a bad capture has occurred. Avoid high ambient light sources, such as direct daylight and fluorescent bulbs. Try readjusting positions of remote controls before performing the procedure again.

Why isn't the OARI06G controlling the volume?

See Changing Volume Lock to lock/unlock volume.

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Troubleshooting the One-For-All OARN08G Universal Remote Control

Problem:

Solution:

Why won't the OARN08G operate my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Remove any obstacles between the remote and the device. Make sure you're aiming the remote at the devices IR sensor.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why can't the OARN08G be programmed to operate my device?

If you are testing the remote while programming it, you may be too far away from the device or at a wrong angle. There must be an unobstructed path between the remote and the IR sensor on the device. Move closer and make sure you point the remote at the device you're trying to control.

If you're using the Direct Entry programming method to enter the codes for your brand and the unit is still not functioning properly, try the auto, brand, or manual search method.

To control combo units, like TV/VCRs or TV/DVDs, you must program the individual corresponding device keys to control each part of the combo unit. Once programmed successfully, the TV key controls the TV functions, and the DVDVCR key controls the VCR or DVD functions.

Make sure the batteries are fresh and are properly installed.

Why isn't the OARN08G performing commands properly?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure device is ready (for example, the DVD player has a disc loaded).

You may have pressed an invalid key for the mode the remote is in.

If you're trying to enter a channel number directly, try pressing the ENTER key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your device features (for example, only turns a device on and off). To confirm that the device key is programmed with the correct code for maximum functionality, test the device. Attempt to control a variety of the devices functions with the remote. If some of the features of your devices don't work, try programming the remote with a different code in the list using the Direct Code Entry Method, until you find the code that allows the remote to control the majority of your devices functions. Different codes can provide different levels of functionality.

Why isn't the POWER key on the OARN08G lighting up when I press a key?

You may have pressed an invalid key for the mode the remote is in.

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why won't the OARN08G change channels on my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Press the ENTER key after you enter a channel number.

Remove any obstacles between the remote and the device. Make sure to aim the remote at the IR sensor on the device.

Why isn't my device's menu appearing on the TV when using the OARN08G to access it?

Make sure you have connected the device to your TV properly and selected the correct input. (See your devices Owners Manuals for proper connection procedures.)

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Menu access isn't supported for all brands. You may need to use your original remote control to access menu functions for some devices.

Why isn't the learning process on the OARN08G being completed successfully?

Replace batteries in both the learning remote and the original remote.

Make sure the distance between the remotes is approximately 12 inches.

Do not conduct the Learning process near an incandescent lamp.

The learning remotes memory capacity may be full (50 Learned commands).

The original remote may not be compatible with the Learning procedure.

Troubleshooting the One-For-All OARN04S Universal Remote Control

Problem:

Solution:

Why won't the OARN04S operate my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Remove any obstacles between the remote and the device. Make sure you're aiming the remote at the devices IR sensor.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why can't the OARN04S be programmed to operate my device?

If you are testing the remote while programming it, you may be too far away from the device or at a wrong angle. There must be an unobstructed path between the remote and the IR sensor on the device. Move closer and make sure you point the remote at the device you're trying to control.

If you're using the Direct Entry programming method to enter the codes for your brand and the unit is still not functioning properly, try the auto, brand, or manual search method.

To control combo units, like TV/VCRs or TV/DVDs, you must program the individual corresponding device keys to control each part of the combo unit. Once programmed successfully, the TV key controls the TV functions, and the DVDVCR key controls the VCR or DVD functions.

Make sure the batteries are fresh and are properly installed.

Why isn't the OARN04S performing commands properly?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure device is ready (for example, the DVD player has a disc loaded).

You may have pressed an invalid key for the mode the remote is in.

If you're trying to enter a channel number directly, try pressing the ENTER key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your device features (for example, only turns a device on and off). To confirm that the device key is programmed with the correct code for maximum functionality, test the device. Attempt to control a variety of the devices functions with the remote. If some of the features of your devices don't work, try programming the remote with a different code in the list using the Direct Code Entry Method, until you find the code that allows the remote to control the majority of your devices functions. Different codes can provide different levels of functionality.

Why isn't the POWER key on the OARN04S lighting up when I press a key?

You may have pressed an invalid key for the mode the remote is in.

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why won't the OARN04S change channels on my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Press the ENTER key after you enter a channel number.

Remove any obstacles between the remote and the device. Make sure to aim the remote at the IR sensor on the device.

Why isn't my device's menu appearing on the TV when using the OARN04S to access it?

Make sure you have connected the device to your TV properly and selected the correct input. (See your devices Owners Manuals for proper connection procedures.)

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Menu access isn't supported for all brands. You may need to use your original remote control to access menu functions for some devices.

Troubleshooting the One-For-All OARN03S Universal Remote Control

Problem:

Solution:

Why won't the OARN03S operate my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Remove any obstacles between the remote and the device. Make sure you're aiming the remote at the devices IR sensor.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why can't the OARN03S be programmed to operate my device?

If you are testing the remote while programming it, you may be too far away from the device or at a wrong angle. There must be an unobstructed path between the remote and the IR sensor on the device. Move closer and make sure you point the remote at the device you're trying to control.

If you're using the Direct Entry programming method to enter the codes for your brand and the unit is still not functioning properly, try the auto, brand, or manual search method.

To control combo units, like TV/VCRs or TV/DVDs, you must program the individual corresponding device keys to control each part of the combo unit. Once programmed successfully, the TV key controls the TV functions, and the DVDVCR key controls the VCR or DVD functions.

Make sure the batteries are fresh and are properly installed.

Why isn't the OARN03S performing commands properly?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure device is ready (for example, the DVD player has a disc loaded).

You may have pressed an invalid key for the mode the remote is in.

If you're trying to enter a channel number directly, try pressing the ENTER key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your device features (for example, only turns a device on and off). To confirm that the device key is programmed with the correct code for maximum functionality, test the device. Attempt to control a variety of the devices functions with the remote. If some of the features of your devices don't work, try programming the remote with a different code in the list using the Direct Code Entry Method, until you find the code that allows the remote to control the majority of your devices functions. Different codes can provide different levels of functionality.

Why isn't the POWER key on the OARN03S lighting up when I press a key?

You may have pressed an invalid key for the mode the remote is in.

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why won't the OARN03S change channels on my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Press the ENTER key after you enter a channel number.

Remove any obstacles between the remote and the device. Make sure to aim the remote at the IR sensor on the device.

Why isn't my device's menu appearing on the TV when using the OARN03S to access it?

Make sure you have connected the device to your TV properly and selected the correct input. (See your devices Owners Manuals for proper connection procedures.)

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVDVCR). This tells the remote which device to operate.

Menu access isn't supported for all brands. You may need to use your original remote control to access menu functions for some devices.

Troubleshooting the RCA M4608R MP3 Player

Problem

Resolution

Why can't I delete files on the RCA M4608R player?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file. Subscribed files are best to be removed through Windows Media Player.

For deleting files from the player, refer to Option menu from page 17-27 of the user manual for details.

Why does the RCA M4608R player repeats same tracks or all tracks?

Repeat play is turned on. Press during playback to show the Option menu and select Repeat Off. You can also press to return to Home menu. Then select Settings and press to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volume on the RCA M4608R?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M4608R keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why does the RCA M4608R player turn itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M4608R turn on?

Battery is empty, please recharge.

Ensure the keys lock is not activated.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M4608R respond to key presses?

Make sure the lock function is not activated.

If the player stops operating properly, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

This player may temporarily cease to function if subjected to electrostatic disturbance.

To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Why won't my M4608R play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why does the RCA M4608R player take a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why is the song information not showing correctly on the RCA M4608R?

Song information may not match your current players language setting. Change the language setting

Why I cannot view picture files on the RCA M4608R?

The player only supports .jpg extension file, and do not support other formats like .bmp, .tiff, .jpeg.

Why won't my M4608R play video files?

All video contents must be converted by RCA easyRip software which comes with the player. Other format of video file will not be supported.

Why can't I play audible files on the RCA M4608R?

Make sure the file format is correct. The player supports Format 4 and AAX Audible file

Why does the RCA M4608R player report that it is full?

You have filled the capacity of the internal memory of the player.

You have exceeded the maximum number of items that this player supports. Your player can only support up to 2000 media files within eight hierarchy of folder in maximum.

Why can't I playback tracks on the RCA M4608R player?

Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.

Bitrates support by the player: mp3 32 to 320 kbps wma 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.

Why can't I playback songs downloaded from my paid Music Server Provider subscription service on the RCA M4608R?

The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Server Provider should update your player's clock and allow it to playback all your songs again.

The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.

Why can't I transfer subscription music content to the RCA M4608R player?

To enable function of transferring subscription music content, select MTP mode under Protocol in the Settings menu. Refer to page 29 of the user manual for more information.

Why did the voice recording stop automatically after 5 hours on the RCA M4608R?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What is MTP mode on the RCA M4608R?

MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM10 content to your player. In MTP mode your player will no longer show up as a drive letter. So programs that were designed to work with a player that shows up as a drive letter will not be able to work directly with the player

Why won't the RCA easyRip installer stored in my M4608R launch to install easyRip on my PC?

To enable function of launching RCA easyRip installer stored in the player, select MSC mode under Protocol in the Settings menu. Refer to page 29 of the user manual for more information.

Why can I only record easyRip video or audio for certain lengths of time on my M4608R?

These restrictions were put in place to ensure that recorded audio and video files would be limited in size to ensure they would not occupy too much space on your digital media device, allowing you to maximize the amount of diverse media you can have on your device.

Maximum record durations can be changed in the Recorder Preferences.

What should I do when I connect my M4608R to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Troubleshooting the RCA M4804 Digital Media Player

Problem

Resolution

Why can't I delete files from the M4804 MP3 player?

You can delete files on the player using your computer.

Connect the player to your computer.

Open the player in Windows Explorer and navigate to the folder containing the files.

Select the files you want to remove and then press the Delete key on the keyboard of your PC.

For deleting files from the player, refer to Option menu from page 17-29 for details.

For deleting files using easyRip, click the Help module on easyRips Module Dock.

Why can't I connect My M4804 to my computer?

Why won't my computer recognize my M4804?

Make sure your player is in MSC mode.

Try connecting the player to another USB port on the computer to see if it is recognized

Make sure your computer complies with the system requirements for the M4804:

Pentium III 500MHz or higher recommended

Windows XP (service pack 1 or higher) or Windows Vista or Windows 7

Internet Explorer 6.0 or higher with Internet access

Windows Media Player 10 or higher

250MB or more free hard disk space for the software

128MB RAM (256MB recommended)

CD-ROM drive capable of digital audio extraction

USB port (2.0 recommended)

Sound card

Why does the M4804 MP3 player repeat the same tracks or all tracks?

Repeat play is turned on. Press Menu during playback to show the Option menu and select Repeat Off.

You can also press Return to return to the Home menu. Then select Settings and press Play/Pause to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volumes on the M4804 MP3 player?

Change the equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on the M4804 MP3 player keep skipping or popping?

You'll need to re-record the audio track - make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why does the M4804 MP3 player turn itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why can't I turn the M4804 MP3 player on?

Battery is empty, please recharge.

Ensure the Power/Lock slider is not in the Lock position.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it. Please go to www.rcaaudiovideo.com for more details.

Why doesn't the M4804 MP3 player respond to any key presses?

Make sure the lock function is not activated.

If the player stops operating properly, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Why won't the M4804 MP3 player play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player on the application recommended by your online music download service. Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management. Apple iTunes music content is not supported.

The player must be in MTP mode for Digital Rights Management content transfer. Refer to page 31 for instruction on how to change Protocol modes.

Why is the M4804 MP3 player taking a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why isn't the song information showing correctly on the M4804 MP3 player?

Song information may not match your current player's language setting. change the language setting.

Why can't I view picture files on the M4804 MP3 player?

The player only supports .jpg file extensions and does not support such formats as .bmp, .tiff, .jpeg, etc.

Photo files must be transferred to the "Photo" folder in the player through MSC connection for proper playback.

Why can't I play video files on the M4804 MP3 player?

All video files must be converted by RCA easyRip software. Your PC must be able to play the video file in Windows Media Player to ensure the proper codecs are installed for video conversion.

Video files must be transferred to the "Video" folder in the player through MSC connection for proper playback.

Why can't I play audible files on the M4804 MP3 player?

The player only supports .AAX (Enhanced) Audible files. Audible files must be transferred to the Audible folder in the player through MSC connection for proper playback. It is recommended to use the Audible Manager software to transfer Audible files.

Why does the M4804 MP3 player keep saying that the reports are full?

The internal memory of the player has been filled to capacity.

You have exceeded the maximum number of files (1,999) supported by the player.

The maximum folder depth is 8 folders.

Why can't I play back tracks on the M4804 MP3 player?

Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.

Bitrates support by the player: mp3 32 to 320 kbps wma 48 to 192 kbps

WMA files may be DRM protected and this player does not support playback of protected files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.

Why won't the M4804 MP3 player play back songs downloaded from my paid Music Server Provider subscription service?

The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Server Provider should update your player's clock and allow it to playback all your songs again.

The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.

Why won't the M4804 MP3 player transfer subscription music content to the player?

The player must be in MTP mode for subscription content transfer. Refer to page 31 for instruction on how to change Protocol modes.

Why does voice recording stop automatically after 5 hours on my M4804 MP3?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has been reached.

What is MTP mode on my M4804 MP3 player?

MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM10 content to your player. In MTP mode your player will no longer show up as a driver letter, so programs that were designed to work with a player that shows up as a drive letter will not be able to work directly with the player.

Why can't I launch the RCA easyRip installer stored in the M4804 MP3 player to install easyRip on my PC?

The player must be in MSC mode to run the RCA easyRip installer from the player. You can change modes by selecting Protocol in the Settings menu.

Why can't I find the content in my computer after I have connected the M4804 to it?

Contents copied into the Player in MSC mode can only be found in MSC mode when connected to computer. If player is switched to MTP mode, these contents will not be displayed.

Select MTP mode under Protocol in the Settings menu in the player to view the content in computer. (Same case for other case, if content copied to Player in MSC mode, player must in MSC mode when connected to computer to view the content).

How do I format the M4804?

Perform a format to remove all data from player (Home => Settings => Format). IMPORTANT: Backup your media before formatting the player!

Why won't the M4804 MP3 player start voice recording or FM recording?

Make sure the memory is not full. If the memory on the player is full, please remove a few files from the player and try recording again.

The player battery level may be too low. Recharge the player before attempting to record again.

Why doesn't my PC detect the M4804 MP3 player after connecting it via USB?

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback on the player before connecting it to the PC.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why won't the M4804 MP3 player charge when connected to my computer?

Make sure the USB cable is securely connected to both the PC and the player. The PC must be turned on to charge the player.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the player.

If the environment temperature is too high, the player will stop charging. Move the player away from the heat source and allow the player to cool before charging again.

Why won't media files on the M4804 MP3 player show up on the display?

The maximum amount of files may be reached, try removing any unnecessary files on the player.

Why doesn't the M4804 MP3 player start playback after pressing the Play button?

If you do not have a media item selected for playback, pressing the Play button will navigate one level down or toggle the selection. Be sure to select a song, photo or video before pressing play.

Why won't my PC boot up while the M4804 MP3 player is connected via USB?

There might be a conflict between the PC and the player, unplug the player from the computers USB port before turning on PC.

Why can I only record easyRip video or audio for certain lengths of time on my M4804?

These restrictions were put in place to ensure that recorded audio and video files would be limited in size to ensure they would not occupy too much space on your digital media device, allowing you to maximize the amount of diverse media you can have on your device.

Maximum record durations can be changed in the Recorder Preferences.

Why am I getting an error message "Please Activate!" on my M4804 MP3 Player when trying to play an Audible.com audiobook?

To play audiobooks on your player, you must have first downloaded and activated the Audible Download Manager software.

Please see the Answer 3451 on the Audible.com support site for further instructions.

What should I do when I connect my M4804 to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Tips and Troubleshooting for the RCA EZ3100 Series of Camcorders

Tips and Troubleshooting for the RCA EZ3100 Series of Camcorders

Why can't I turn on the EZ3100 Series Camcorder?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why isn't the SD memory card being detected by the EZ3100 Series Camcorder?

Make sure the SD memory card is inserted properly. Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the Camcorder turn on after being connected to a PC?

The camcorder battery may be very low. Press the power button to turn on the camcorder after connecting to PC.

Why can't I record videos on the EZ3100 Series?

Make sure the memory space is not full.

Why has the available time for recording been significantly reduced?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

The keytone is annoying. Can it be switched off?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings?

Adjust the volume by pressing + or - during playback.

Why is the picture distorted when videos are being played back via a connected TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Can I retrieve deleted videos and photos?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the camcorder functioning properly?

Press and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on a PC?

Install the included Memory Manager software and use it to view videos on your PC.

Why can't family and friends view the videos I have sent them?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Problem Solving for your AR CARRX15G Xsight Color Remote Control

Why can't I connect to the EZ-RC web site even though I have the software installed from the CD-ROM for my CARRX15G XSight Color Remote?

The EZ-RC software has been updated. To download the update:

Visit araccessories.com and enter ARRX15G in the box on the upper right side of the page. Click search and you will be presented with the ARRX15G page. Click on the word install (it is in bold print) this will download a compressed ZIP file with the software.

Once you've downloaded the update,open the compressed zip file and run theexecutable file.

The EZ-RC Remote Control Setup Wizard will update, and you will then be able to access the EZ-RC web site.

Why is the software for my CARRX15G XSight Color Remote not updating properly even though an update window appears when I try to log on to the EZ-RC web site?

The EZ-RC software has been updated. To download the update:

Visit araccessories.com and enter ARRX15G in the box on the upper right side of the page. Click search and you will be presented with the ARRX15G page. Click on the word install (it is in bold print) this will download a compressed ZIP file with the software.

Once you've downloaded the update,open the compressed zip file and run theexecutable file.

The EZ-RC Remote Control Setup Wizard will update, and you will then be able to access the EZ-RC web site.

Is it normal for the battery to be dead in my for my CARRX15G XSight Color Remote after leaving it plugged into my PC overnight?

When connected to a PC, the remote remains running at full power, anticipating communication from the PC. So the remote will not recharge.

Do not leave your remote connected to a PC when you're not using the EZ-RC Remote Control Setup Wizard.

Can I use the EZ-RC Remote Control Setup Wizard with Mozilla, Firefox, or another browser?

As of September 2009, the EZ-RC Remote Control Setup Wizard requires Internet Explorer 6.0 or later. It does not currently support any other browsers.

Why is it taking a long time to install the EZ-RC Remote Control Setup Wizard on my PC for my CARRX15G XSight Color Remote?

If your PC is running Windows XP and it does not have Service Pack 3 installed yet, the EZ-RC Remote Control Setup Wizard installation program must download and install SP3 and .Net 3.5.

The service pack is over 300 Mb, so it may take a long time to download and install (depending on the speed of your Internet connection). If you have SP1, it will take 1 hour to update to SP2; and then an additional 30 mins for SP3. If you have SP2, it will take 30 min for SP3.

If you already have SP3 installed (either manually or via Windows Automatic Update), the installation should take significantly less time.

Can I add a logo if I do not see the one I need in the Favorites section on my CARRX15G XSight Color Remote?

Acoustic Research is constantly updating the database of fully-authorized Channel Logos, and even more will follow soon. If you want to customize how a given channel appears:

Select the slot for a Favorite channel, and click Show Text Label

Then type the name of the channel you wish to add. It will then be displayed as a button on your Xsight Color remote.

Can I enter a code in my CARRX15G XSight Color Remote manually if I already know the one that my device uses?

If you add a device through the EZ-RC Remote Control Setup Wizard:

After choosing the brand, click find it here under the question Do you know the remote setup code for this device?.

On the next screen you will be able to choose from a list of codes, or type it in manually.

Why is the screen on my CARRX15G XSight Color Remote pixilated and the only thing viewable is the time and battery icon?

Remove the batteries and then replace them.

Next reset the remote.

The remote should now be in proper working order.

How do I change my CARRX15G XSight Color Remote to the correct language?

Go to the Home Screen on your remote by pressing the Home key.

Use the toggle bar to scroll to the second page.

Go to Settings and then Language.

Then choose the language you prefer.

Why is the Color screen on my CARRX15G XSight Color Remote not responding?

Remove the batteries and replace them.

Reset your remote.

It should now be in proper working order.

Can I use RF or IR with my CARRX15G XSight Color Remote?

No, the Xsight Color does not have the capability to transmit RF or IR commands.

Why is my CARRX15G XSight Color Remote not turning on automatically when I pick it up?

Press the OK key to wake the remote up.

Once you've completed the initial setup, you can change the Tilt setting by accessing Settings from the home screen and Tilt from the Settings menu.

If this setting is off, turn it on.

How do I access the on-remote device setup on my CARRX15G Xsight Color Remote?

You can access device setup through the Setup menu on the remote.

In the Home Screen, choose Setup (it's on the second page, use the toggle bar to access it).

Then press Device Setup and Add Device.

Then follow the rest of the instructions in the Out of the box section of your Setup Guide.

Why isn't my device showing up in the "What Is It" Screen on my CARRX15G Xsight Color Remote?

Try the EZ-RC Remote Control Setup Wizard. (See the sections about the EZ-RC Remote Control Setup Wizard in your Setup Guide for more detailed instructions.)

Why isn't my brand showing up in the "Brand" Screen on my CARRX15G Xsight Color Remote?

Try the EZ-RC Remote Control Setup Wizard. (See the sections about the EZ-RC Remote Control Setup Wizard in your Setup Guide for more detailed instructions.)

Why can't I find a code that works for my CARRX15G Xsight Color Remote (or one that does everything I want it to do)?

Make sure you're pointing the remote directly at the device you are trying to control.

Be patient between presses to give your device a few seconds to respond (especially for on or off).

Some brands of devices do not use a Power key to turn the device on or off. Instead they use separate Power On and Power Off keys. Check your devices' original remotes to see if any of them have the separate power keys. If they do, use other keys (volume, channel, etc) to test codes in this step.

If the above solutions do not work completely, use the EZ-RC Remote Control Setup Wizard. The setup wizard lets you enter your device's model number to find exactly the right code for your device, you can learn additional keys from your original remote through the remote's Settings menu (see the remote's user manual for instructions).

How can I go back if I make a mistake on my CARRX15G Xsight Color Remote?

Press the Home/Back key to go back one or more screens in the setup routine.

Why won't the EZ-RC program for my CARRX15G Xsight Color Remote install on my PC?

Your PC must be running Windows XP or Windows Vista (Windows 2000 is not supported).

You must use Internet Explorer 6.0 or later (Firefox or Safari are not supported).

Windows XP users must have Service Pack 3 and .Net 3.5.

Why isn't the CD to my CARRX15G Xsight Color Remote starting installation automatically?

Open the CD and double-click on the Wiz2 icon.

If you have Windows XP and need Service Pack 3:

Insert the CD, it will automatically go to the Microsoft Update site if you have a working Internet connection.

Click Express to begin the updating process. The Microsoft site checks your computer. Then tells you which updates you need to install. Follow the Microsoft site and installation wizard instructions to download and install updates.

Close all Internet explorer windows and continue with EZ-RC install.

Why is the EZ-RC program to my CARRX15G Xsight Color Remote going slow?

Proxy servers may affect the performance of the EZ-RC Remote Control Setup Wizard.

For best results, use the Setup Wizard with a direct Internet connection (for example, your home connection).

How do I know if my CARRX15G Xsight Color Remote is connected?

There will be a green arrow icon in your PC's status bar.

What is the progress bar in the corner of the screen when I connect my CARRX15G Xsight Color Remote?

Your remote's firmware is being updated.

Do not disconnect the remote! The Xsight Color is constantly being updated and improved, to get the latest codes and provide the most advanced functionality available.

Why do I get an error message after I connect my CARRX15G Xsight Color Remote?

You might need to change your Active X settings in Internet Explorer for the EZ-RC Remote Control Setup Wizard to work.

To change Active X settings:

Click OK in the "Missing Necessary Software..." dialog box.

Locate the yellow warning bar just above the AR remote control setup wizard page.

Click where it says "click here" on the yellow warning bar to change the Active X setting.

Click the Connect button again at the bottom of the screen.

How do I add a key command to my Watch Movie/Satellite/Cable activity if I don't see it in the list of commands on my CARRX15G Xsight Color Remote?

Make sure you have selected the correct device from the drop-down menu.

Double-check your original remote and make sure you have written down the key name correctly.

If you haven't entered model number information for the device in the EZ-RC Remote Control Setup Wizard, go to the Main menu, select Devices and Modify Device. Then enter the model number for this device to get all the functionality available.

If you still don't see the key command you are looking for, you can have the Xsight Color learn this key from your original remote. (See your Setup Guide for more information.)

Why can't I access Activities on my CARRX15G Xsight Color Remote that I setup on my PC?

You must download any changes you have made to your settings in the EZ-RC Remote Control Setup Wizard to the remote. Otherwise, the work you've done will not be saved to your remote.

Go to the Main menu and click Download to Remote to save your settings to the remote itself.

(See your Setup Guide for more information.)

How do I know when an activity has finished on my CARRX15G Xsight Color Remote?

When you see the Assist key and soft keys for one of your devices on the remote screen, the remote has finished sending the activity's commands and is ready to do something else.

Why isn't my Hello activity working on my CARRX15G Xsight Color Remote?

On the remote screen, press Assist.

Then press Power On/Off.

Press the key for each device to turn that device on. Use the slider to access more devices.

Make sure you remote is pointed directly at your home entertainment devices and that there's nothing obstructing the path.

If the Power On/Off command in the Assist screen still doesn't turn your device on, you might be using the wrong command to power on this device.

Reconnect the EZ-RC Remote Control Setup Wizard and choose Activities and Modify Activity.

Then choose the Hello activity and check the power on/off commands.

(See your Setup Guide for more information.)

Why isn't my Watch Movie/Satellite/Cable activity working on my CARRX15G Xsight Color Remote?

On the remote screen, press Assist.

The press No Sound or No Picture.

Press the on-screen input button until you see or hear the correct signal.

Why is the wrong device changing inputs in the Assist screens on my CARRX15G Xsight Color Remote?

Make sure the input key you see on the No Sound/No Picture screen is the correct one for the device you are trying to change.

If it isn't press the Home key and try the other Assist option (for example, No Sound if you chose No Picture first).

If that option is still changing inputs on the wrong device, connect the remote to your PC and launch the EZ-RC Remote Control Setup Wizard.

In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence.

In the Key Command Sequence, check that you've chosen the correct input commands for each device.

Why is the device going to the wrong input or not changing inputs at all in the Assist screens on my CARRX15G Xsight Color Remote?

Make sure the input key you see on the No Sound/No Picture screen matches the device input you are trying to access. If it doesn't, you will need to change to the correct command in the EZ-RC Remote Control Setup Wizard.

Connect the remote to your PC and launch the Setup Wizard.

In the Main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence.

In the Key Command Sequence, check that you've chose the correct input commands for each device.

Why can't I find the channel I want to add to my Favorites on my CARRX15G Xsight Color Remote?

You can add it manually by choosing Other at the top of the list. You can then choose to display this channel by a text label or search the EZ-RC Remote Control Setup Wizard library for a channel icon. To use an icon from the library (or to choose your own), select Show Channel Icon, then click the ... button.

Scroll through the icons available in the collection and highlight the logo you want. If you don't see the icon you want you can add your own by clicking the Browse button and finding the artwork for the icon on your PC. Press OK when you have selected the icon you want.

The channel icon appears in the replica of the remote screen. Continue with the instructions that follow to add the channel number for this channel.

Why can't I find the channel I want to add to my Profile on my CARRX15G Xsight Color Remote?

Only the channels you have chosen as your favorites can be selected for a profile.

If you want to add a channel for your profile that you don't see here, add it to your favorites by choosing Favorites and then Modify Favorites in the EZ-RC Remote Control Setup Wizard Main Menu and following the on-screen instructions for adding channels.

How do I customize my Profile's picture on my CARRX15G Xsight Color Remote?

In the second page of the Add Profile screen (where you can change the name of the Profile), click the Profile's icon and browse your PC for the picture you want to use.

How do I start a second page of favorite channels on my CARRX15G Xsight Color Remote?

When you have filled up a page, click the + icon below the replica remote screen to add another page.

Then click the first space in that page to start filling it with channels.

Why can't I tune to one or more of my favorite channels on my CARRX15G Xsight Color Remote?

Make sure all of your favorite channels are on a single source, like your cable box or satellite receiver. Favorites won't work with a second source (for example, a satellite receiver and over-the-air programming on your TV).

If you have digital sub-channels in your Favorites list (like 59.1), choose 4 digits in the Favorites setup. (See your Setup Guide for more information.)

Make sure the channel numbers you entered for your favorite channels are accurate for you system.

Troubleshooting the RCA M6308 Series of MP3 Players

Problem:

Solution:

Why can't I delete files on my M6308?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file.

Subscribed files are best to be removed through Windows Media Player.

To delete files from the player: While the file is playing, press Option Menu to display the Option menu, press + or - to select Delete and then press Play/Pause.

Why is my M6308 repeating the same tracks or all tracks?

Repeat play is turned on. Press Option Menu during playback to show the Option menu and select Repeat Off. You can also press Return to return to the Home menu. Then press + or to select Settings and press Play/Pause to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volumes on my M6308?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M6308 keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why is my M6308 turning itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M6308 turn on?

Battery is empty, please recharge.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M6308 respond to any key presses?

Ensure the keys lock is not activated.

If your player stops responding to key presses, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.

This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Make sure the Lock function is not activated.

Why won't my M6308 play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why is my M6308 taking a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why isn't song information showing correctly on my M6308?

Song information may not match your current players language setting. Change the language setting.

Why is my M6308 reporting that it is full?

You have filled the capacity of the internal memory of the player. Please remove any unwanted files to make space for new ones.

Why won't my M6308 playback tracks?

Make sure audio tracks are encoded in the MP3 or Windows Media formats at supported bitrates.

Bitrates support by the player: MP3 32 to 320 kbps WMA 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.

Why won't my M6308 playback Audible files?

Make sure the file format is correct. The player supports Format 4 and AAX Audible files.

Why is voice recording stopping after 5 hours on my M6308?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What should I do when I connect my M6308 to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Troubleshooting the CRCU4601, CRCU4601WM Remote Control

Problem:

Solution:

Why can't I program the CRCU4601 to operate my component?

You may be too far away from the component or at a wrong angle. This remote uses IR (infrared) technology to communicate with components. The remote sends the code and the components IR sensor reads the code. Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move closer and make sure you point the remote at the component (VCR when programming the VCRDVD key; TV when programming the TV key; cable box or satellite receiver when you're programming the SATCBLDTC key).

If you've entered all of the codes for your brand that are in the accompanying Code List and followed the instructions, try the Code Search method.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

To program the 4-component universal remote to operate a combination unit (TV/VCR or TV/DVD), first try the VCR or DVD codes for your brand. Some units require that you program both the TV key (using the TV codes) and the VCRDVD key (using the VCR or DVD codes) for full operation.

To program the 4-component universal remote to operate a VCR/DVD combination unit, program the VCR key using the VCR codes and then program the AUX key using the DVD codes.

Why isn't the indicator light lighting up when I press a key on the CRCU4601?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

You may have pressed an invalid key for the mode the remote is in (for example, RECORD only works in VCR Mode).

Make sure the batteries are properly installed.

Replace the batteries with two new AAA batteries.

Why isn't the CRCU4601 operating my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

Remove any obstacles between the remote and the component. Make sure to aim the remote at the IR sensor on the component.

Make sure the batteries are properly installed (See Battery Installation).

Replace the batteries with two new AAA batteries.

Why isn't the CRCU4601 performing commands properly?

You must put the remote in the correct mode by pressing the corresponding component key so the remote knows which component you want to operate.

Make sure component is ready (e.g., DVD player has disc loaded; VCR has tape loaded, etc.).

You may have pressed an invalid key for the mode the remote is in (e.g., RECORD only works in VCR mode).

If operating a VCR to record, you must press the RECORD key two times.

If you're trying to change channels, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your component features (e.g., only turns a component on and off). Follow the steps provided for programming the remote (See Programming Section). If the component can be turned on and off, make sure you press the CHAN +/- key to see if the component responds. If not, try the next code from the list.

Why won't my VCR record when using the CRCU4601?

As a safety feature, you must press the RECORD key twice to begin recording.

Make sure the tape is properly loaded in the VCR.

Make sure the tape is not write-protected. If the safety tab is removed the tape is write-protected and you cannot record onto that tape.

Why won't the CRCU4601 change channels on my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

Press the OK key after you enter a channel number.

Why isn't my component's menu appearing on the screen when using the CRCU4601 to access it?

Make sure your component(s) are turned on and your TV is tuned to the appropriate video source and use the input key to toggle through video sources connected to your TV.

Menu access isn't supported for all brands. If thats the case, you'll need to use your original remote control to access menu functions for these components.

T

Troubleshooting the RCU4601 Remote Control

Problem:

Solution:

Why can't I program the RCU4601 to operate my component?

You may be too far away from the component or at a wrong angle. This remote uses IR (infrared) technology to communicate with components. The remote sends the code and the components IR sensor reads the code. Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move closer and make sure you point the remote at the component (VCR when programming the VCRDVD key; TV when programming the TV key; cable box or satellite receiver when you're programming the SATCBLDTC key).

If you've entered all of the codes for your brand that are in the accompanying Code List and followed the instructions, try the Code Search method.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

To program the 4-component universal remote to operate a combination unit (TV/VCR or TV/DVD), first try the VCR or DVD codes for your brand. Some units require that you program both the TV key (using the TV codes) and the VCRDVD key (using the VCR or DVD codes) for full operation.

To program the 4-component universal remote to operate a VCR/DVD combination unit, program the VCR key using the VCR codes and then program the AUX key using the DVD codes.

Why isn't the indicator light lighting up when I press a key on the RCU4601?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

You may have pressed an invalid key for the mode the remote is in (for example, RECORD only works in VCR Mode).

Make sure the batteries are properly installed.

Replace the batteries with two new AAA batteries.

Why isn't the RCU4601 operating my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

Remove any obstacles between the remote and the component. Make sure to aim the remote at the IR sensor on the component.

Make sure the batteries are properly installed (See Battery Installation).

Replace the batteries with two new AAA batteries.

Why isn't the RCU4601 performing commands properly?

You must put the remote in the correct mode by pressing the corresponding component key so the remote knows which component you want to operate.

Make sure component is ready (e.g., DVD player has disc loaded; VCR has tape loaded, etc.).

You may have pressed an invalid key for the mode the remote is in (e.g., RECORD only works in VCR mode).

If operating a VCR to record, you must press the RECORD key two times.

If you're trying to change channels, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your component features (e.g., only turns a component on and off). Follow the steps provided for programming the remote (See Programming Section). If the component can be turned on and off, make sure you press the CHAN +/ key to see if the component responds. If not, try the next code from the list.

Why won't my VCR record when using the RCU4601?

As a safety feature, you must press the RECORD key twice to begin recording.

Make sure the tape is properly loaded in the VCR.

Make sure the tape is not write-protected. If the safety tab is removed the tape is write-protected and you cannot record onto that tape.

Why won't the RCU4601 change channels on my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCRDVD, AUX or SATCBLDTC) so the remote knows which component you want to operate.

Press the OK key after you enter a channel number.

Why isn't my component's menu appearing on the screen when using the RCU4601 to access it?

Make sure your component(s) are turned on and your TV is tuned to the appropriate video source and use the input key to toggle through video sources connected to your TV.

Menu access isn't supported for all brands. If thats the case, you'll need to use your original remote control to access menu functions for these components.

Troubleshooting the RCA CRCU6601, CRCU6601WM Remote Control

Problem:

Solution:

Why isn't the CRCU6601WM operating my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVD, VCR, AUX1, AUX2). This tells the remote which device to operate.

Remove any obstacles between the remote and the device. Make sure you're aiming the remote at the devices IR sensor.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section in the user manual).

Why can't the CRCU6601WM be programmed to operate my device?

If you are testing the remote while programming it, you may be too far away from the device or at a wrong angle. There must be an unobstructed path between the remote and the IR sensor on the device. Move closer and make sure you point the remote at the device you're trying to control.

If you're using the Direct Entry programming method to enter the codes for your brand and the unit is still not functioning properly, try the auto, brand, or manual search method.

To control combo units, like TV/VCRs or TV/DVDs, you must program the individual corresponding device keys to control each part of the combo unit. Once programmed successfully, the TV key controls the TV functions, and the DVD key controls the VCR or DVD functions.

Make sure the batteries are fresh and are properly installed.

Why isn't the CRCU6601WM performing commands properly?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVD, VCR, AUX1, AUX2). This tells the remote which device to operate.

Make sure device is ready (for example, the DVD player has a disc loaded).

You may have pressed an invalid key for the mode the remote is in.

If you're trying to enter a channel number directly, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your device features (for example, only turns a device on and off). To confirm that the device key is programmed with the correct code for maximum functionality, test the device. Attempt to control a variety of the devices functions with the remote. If some of the features of your devices don't work, try programming the remote with a different code in the list using the Direct Code Entry Method, until you find the code that allows the remote to control the majority of your devices functions. Different codes can provide different levels of functionality.

Why isn't the indicator light on the CRCU6601WM lighting up when I press a key?

You may have pressed an invalid key for the mode the remote is in.

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVD, VCR, AUX1, AUX2). This tells the remote which device to operate.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section). Reprogramming may be required.

Why won't the CRCU6601WM change channels on my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVD, VCR, AUX1, AUX2). This tells the remote which device to operate.

Press the OK key after you enter a channel number.

Remove any obstacles between the remote and the device. Make sure to aim the remote at the IR sensor on the device.

Why isn't my device's menu appearing on the TV screen when using the CRCU6601WM to access it?

Make sure you have connected the device to your TV properly and selected the correct input. (See your devices Owners Manuals for proper connection procedures.)

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, DVD, VCR, AUX1, AUX2). This tells the remote which device to operate.

Menu access isn't supported for all brands. You may need to use your original remote control to access menu functions for some devices.

g

Troubleshooting the RCA EZ2100Camcorder

Why can't the SD card be detected by RCA EZ2100 camcorder?

Make sure the SD card is inserted properly. Remove and insert the card from the card slot again when the camcorder is powered off.

Why is the RCA EZ2100 Camcorder not turned on after connected to PC?

The camcorder battery may be very low. Slide the power button to turn on the camcorder after connected to PC.

Why can't I record videos on the RCA EZ2100?

Make sure the memory space is not full for recording

Why does the available time for recording has significantly reduced on the RCA EZ2100?

Make sure you have properly selected the video recording quality before recording

What do I do if the recording time and date are incorrect on the RCA EZ2100?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

The key tone is annoying. Can it be switched off on the RCA EZ2100?

Yes. Refer to "Menu settings" for more information.

Why is there no sound when playing back recordings on the RCA EZ2100?

Adjust the volume by pressing + or during playback

What do I do if the pictures are distorted when videos are played back via connected TV set on the RCA EZ2100?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information

Can I retrieve deleted videos and photos on the RCA EZ2100?

Unfortunately, deleted videos cannot be retrieved.

What d I do if the RCA EZ2100 camcorder is not functioning properly?

Remove and re-install batteries, and then turn on again. If problem still exist, replace with new batteries.

Why can't I view recorded videos on PC using the RCA EZ2100?

Install the included Memory Manager software and use it to view videos on your PC.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why can't my friends view the videos I have sent them from the RCA EZ2100?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers

Troubleshooting the AR ARIR150 Internet Radio

The radio cannot be turned on.

Plug the AC power adapter securely into the radio and a wall outlet.

Check the power outlet by plugging in another device.

Press and hold ON/STANDBY for 10 seconds to reboot the unit.

No sound.

Increase the volume setting.

Make sure the headphones are not plugged in.

The radio does not respond to key presses.

The radio may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset the radio by unplugging and reconnecting the power or by removing and reinstalling the batteries in the base of the radio.

Cannot connect the radio to Internet.

Check if your access point is turned on.

Check if the wireless enabler is securely and correctly connected.

Make sure a firewall is not blocking any outgoing ports.

Make sure the access point does not restrict connections to specific MAC addresses.

Make sure you have entered the correct password. Password is case sensitive.

Your wireless Internet connection may exceed the maximum range for reception. Relocate the Internet Radio closer to the wireless access point.

The network settings of the radio may be incorrect. Check the network settings in Network Setup in the Settings menu.

If you are using WEP mode as the wireless security on the wireless router, please select OPEN system authentication mode.

The Internet Radio does not support WEP shared key mode connection. WEP support WEP-40 (10 hex digits) and WEP-104 (26 hex digits) OPEN mode connection only.

Clock time is incorrect.

Refer to Account Info in the Settings menu and make sure you have correctly input your locale as reference for automatic clock time update.

Make sure that Clock sync mode is not set to "Manual". Weather information are incorrect.

Refer to Account Info in the Settings menu and make sure you have correctly input your locale as reference for weather information.

The radio connects to the Internet but is unable to play a particular station.

Check if the station is still broadcasting.

The station may have reached the maximum number of simultaneous listeners.

The link to the radio station may be out of date.

The Internet connection between the radio station server and the radio may be too slow.

Intermittent audio.

The bandwidth of your wireless LAN may be too low. Move the radio closer to the access point and make sure that there are no obstacles between them.

The actual transmission speed of digital radio broadcast depends on the service provider (i.e. the Internet radio station).

Cannot skip to the next song while listening to Internet Radio.

Skipping to the next song in Internet Radio is not available.

Poor FM Tuner reception.

Move antenna.

Turn off nearby electrical appliances, such as hair dryer, vacuum cleaner and microwave.

My question was not answered here.

Visit www.arinfiniteradio.com for an up-to- date list of frequently asked questions.

Thank you for your inquiry - Audiovox values our customers and though this product is no longer in production nor does it qualifiy for warranty or repair due to the age of the product, limited support information may be available through our FAQ Database and/or Customer Service.

Before you proceed check this and other answers related to your product by searching with the Model Number of your product from the Search Box above.

NOTE: Technical support, parts, user manuals (not shown on this FAQ), accessories, or repairs are either limited or NOT available for discontinued models.

Tips and Troubleshooting for the RCA EZ2120 Series of Camcorders

Why can't I turn on the EZ2120 Series Camcorder?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why isn't the SD memory card being detected by the EZ2120 Series Camcorder?

Make sure the SD memory card is inserted properly. Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the Camcorder turn on after being connected to a PC?

The camcorder battery may be very low. Press the power button to turn on the camcorder after connecting to PC.

Why can't I record videos on the EZ2120 Series?

Make sure the memory space is not full.

Why has the available time for recording been significantly reduced?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

The keytone is annoying. Can it be switched off?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings?

Adjust the volume by pressing + or during playback.

Why is the picture distorted when videos are being played back via a connected TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Can I retrieve deleted videos and photos?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the camcorder functioning properly?

Press and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on a PC?

Install the included Memory Manager software and use it to view videos on your PC.

Why can't family and friends view the videos I have sent them?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

I get an error when I try to upgrade my camcorderfirmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Applicable Models: EZ2120BK, EZ2120BL, EZ2120PL, EZ2120RD, EZ2120SL

Troubleshooting the RCA M2104 MP3 Player

Problem:

Solution:

Why can't I delete files on my M2104?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file.

Subscribed files are best to be removed through Windows Media Player.

To delete files from the player: While the file is playing, press Option Menu to display the Option menu, press + or - to select Delete and then press Play/Pause.

Why is my M2104 repeating the same tracks or all tracks?

Repeat play is turned on. Press Option Menu during playback to show the Option menu and select Repeat Off. You can also press Return to return to the Home menu. Then press + or to select Settings and press Play/Pause to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volumes on my M2104?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M2104 keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why is my M2104 turning itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M2104 turn on?

Battery is empty, please recharge.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M2104 respond to any key presses?

Ensure the keys lock is not activated.

If your player stops responding to key presses, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.

This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Make sure the Lock function is not activated.

Why won't my M2104 play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why won't my M2104 play AAC songs?

Click here to download the latest firmware for the player to support the playback of AAC songs.

Why is my M2104 taking a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why isn't song information showing correctly on my M2104?

Song information may not match your current players language setting. Change the language setting.

Why is my M2104 reporting that it is full?

You have filled the capacity of the internal memory of the player. Please remove any unwanted files to make space for new ones.

Why won't my M2104 playback tracks?

Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.

Bitrates support by the player: mp3 32 to 320 kbps wma 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.

Why won't my M2104 playback Audible files?

Make sure the file format is correct. The player supports Format 4 and AAX Audible files.

Why is voice recording stopping after 5 hours on my M2104?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What should I do when I connect my M2104 to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Troubleshooting the RCA M6104 MP3 Player

Problem:

Solution:

Why can't I delete files on my M6104?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file.

Subscribed files are best to be removed through Windows Media Player.

To delete files from the player: While the file is playing, press Option Menu to display the Option menu, press + or - to select Delete and then press Play/Pause.

Why is my M6104 repeating the same tracks or all tracks?

Repeat play is turned on. Press Option Menu during playback to show the Option menu and select Repeat Off. You can also press Return to return to the Home menu. Then press + or to select Settings and press Play/Pause to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volumes on my M6104?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M6104 keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why is my M6104 turning itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M6104 turn on?

Battery is empty, please recharge.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M6104 respond to any key presses?

Ensure the keys lock is not activated.

If your player stops responding to key presses, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.

This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Make sure the Lock function is not activated.

Why won't my M6104 play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why won't my M6104 play AAC songs?

Click here to download the latest firmware for the player to support the playback of AAC songs.

Why is my M6104 taking a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why isn't song information showing correctly on my M6104?

Song information may not match your current players language setting. Change the language setting.

Why is my M6104 reporting that it is full?

You have filled the capacity of the internal memory of the player. Please remove any unwanted files to make space for new ones.

Why won't my M6104 playback tracks?

Make sure audio tracks are encoded in the MP3 or Windows Media formats at supported bitrates.

Bitrates support by the player: MP3 32 to 320 kbps WMA 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.

Why won't my M6104 playback Audible files?

Make sure the file format is correct. The player supports Format 4 and AAX Audible files.

Why is voice recording stopping after 5 hours on my M6104?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What should I do when I connect my M6104 to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Troubleshooting the RCA M6208 MP3 Player

Problem:

Solution:

Why can't I delete files on my M6208?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file.

Subscribed files are best to be removed through Windows Media Player.

To delete files from the player: While the file is playing, press Option Menu to display the Option menu, press + or - to select Delete and then press Play/Pause.

Why is my M6208 repeating the same tracks or all tracks?

Repeat play is turned on. Press Option Menu during playback to show the Option menu and select Repeat Off. You can also press Return to return to the Home menu. Then press + or to select Settings and press Play/Pause to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volumes on my M6208?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M6208 keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why is my M6208 turning itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M6208 turn on?

Battery is empty, please recharge.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M6208 respond to any key presses?

Ensure the keys lock is not activated.

If your player stops responding to key presses, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick). Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.

This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Make sure the Lock function is not activated.

Why won't my M6208 play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why won't my M6208 play AAC songs?

Click here to download the latest firmware for the player to support the playback of AAC songs.

Why is my M6208 taking a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why isn't song information showing correctly on my M6208?

Song information may not match your current players language setting. Change the language setting.

Why is my M6208 reporting that it is full?

You have filled the capacity of the internal memory of the player. Please remove any unwanted files to make space for new ones.

Why won't my M6208 playback tracks?

Make sure audio tracks are encoded in the MP3 or Windows Media formats at supported bitrates.

Bitrates support by the player: MP3 32 to 320 kbps WMA 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.

Why won't my M6208 playback Audible files?

Make sure the file format is correct. The player supports Format 4 and AAX Audible files.

Why is voice recording stopping after 5 hours on my M6208?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What should I do when I connect my M6208 to the PC, and nothing happens?

Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?

Computer taskbar with RCA Detective icon

Yes, the RCA Detective icon is in my computer's taskbar:

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

No, the RCA Detective icon is NOT in my computer's taskbar:

Click on 'Start' and select 'All Programs.'

Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon.

Right-click on the RCA Detective icon in the taskbar.

Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.

Troubleshooting the RCA EZ1100 Series of Small Wonder Camcorders

Why can't the MicroSD card be detected by RCA EZ1100 camcorder?

Make sure the microSD card is inserted properly. Remove and insert the card from the card slot again when the camcorder is powered off.

Why is the RCA EZ1100 Camcorder not turned on after connected to PC?

The camcorder battery may be very low. Slide the power button to turn on the camcorder after connected to PC.

Why can't I record videos on the RCA EZ1100?

Make sure the memory space is not full for recording

The screen on my EZ1100 white what should I do?

Contact Customer Service Online

When I insert the micro SD card in my EZ1100, a message pops up saying: Incorrect format and none of the on screen directions work

Contact Customer Service Online

Why does the available time for recording has significantly reduced on the RCA EZ1100?

Make sure you have properly selected the video recording quality before recording

What do I do if the recording time and date are incorrect on the RCA EZ1100?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

The key tone is annoying. Can it be switched off on the RCA EZ1100?

Yes. Refer to "Menu settings" for more information.

There are lines through my EZ1100 screen what should I do?

Contact Customer Service Online

Why is there no sound when playing back recordings on the RCA EZ1100?

Adjust the volume by pressing + or during playback

What do I do if the pictures are distorted when videos are played back via connected TV set on the RCA EZ1100?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information

Can I retrieve deleted videos and photos on the RCA EZ1100?

Unfortunately, deleted videos cannot be retrieved.

What d I do if the RCA EZ1100 camcorder is not functioning properly?

Remove and re-install batteries, and then turn on again. If problem still exists, replace with new batteries.

If battery replacement does not resolve your problem Contact Customer Service Online

Why can't I view recorded videos on PC using the RCA EZ1100

Install the included Memory Manager software and use it to view videos on your PC.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why can't my friends view the videos I have sent them from the RCA EZ1100?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Troubleshooting the RCA M4602R MP3 Player

Problem

Resolution

Why can't I delete files on the RCA M4602R player?

For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the players file directory on your computer and press the delete key on your computer to delete the file. Subscribed files are best to be removed through Windows Media Player.

For deleting files from the player, refer to Option menu from page 17-27 of the user manual for details.

Why does the RCA M4602R player repeats same tracks or all tracks?

Repeat play is turned on. Press during playback to show the Option menu and select Repeat Off. You can also press to return to Home menu. Then select Settings and press to enter the settings menu to select Repeat Off.

Why is the audio distorted at high volume on the RCA M4602R?

Change the Equalizer mode to Flat.

Turn down the volume.

Why do the audio tracks on my M4602R keep skipping or popping?

You'll need to re-record the audio track make sure you close all other applications on your PC when you record.

Try recording with Error Correction setting turned on.

Why does the RCA M4602R player turn itself off?

Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.

Why won't my M4602R turn on?

Battery is empty, please recharge.

Ensure the keys lock is not activated.

Reset the player by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.

Why won't my M4602R respond to key presses?

Make sure the lock function is not activated.

If the player stops operating properly, you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

This player may temporarily cease to function if subjected to electrostatic disturbance.

To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).

Why won't my M4602R play WMA songs?

Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music content is not supported).

Why does the RCA M4602R player take a long time to read files in a folder?

File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.

Why is the song information not showing correctly on the RCA M4602R?

Song information may not match your current players language setting. Change the language setting

Why I cannot view picture files on the RCA M4602R?

The player only supports .jpg extension file, and do not support other formats like .bmp, .tiff, .jpeg.

Why won't my M4602R play video files?

All video contents must be converted by RCA easyRip software which comes with the player. Other format of video file will not be supported.

Why can't I play audible files on the RCA M4602R?

Make sure the file format is correct. The player supports Format 4 and AAX Audible file

Why does the RCA M4602R player report that it is full?

You have filled the capacity of the internal memory of the player.

You have exceeded the maximum number of items that this player supports. Your player can only support up to 2000 media files within eight hierarchy of folder in maximum.

Why can't I playback tracks on the RCA M4602R player?

Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.

Bitrates support by the player: mp3 32 to 320 kbps wma 48 to 192 kbps

WMA files may be DRM protected and you don't have the proper rights (license) to play the files.

Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.

Why can't I playback songs downloaded from my paid Music Server Provider subscription service on the RCA M4602R?

The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Server Provider should update your player's clock and allow it to playback all your songs again.

The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.

Why can't I transfer subscription music content to the RCA M4602R player?

To enable function of transferring subscription music content, select MTP mode under Protocol in the Settings menu. Refer to page 29 of the user manual for more information.

Why did the voice recording stop automatically after 5 hours on the RCA M4602R?

Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has reached.

What is MTP mode on the RCA M4602R?

MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM10 content to your player. In MTP mode your player will no longer show up as a drive letter. So programs that were designed to work with a player that shows up as a drive letter will not be able to work directly with the player

Why won't the RCA easyRip installer stored in my M4602R launch to install easyRip on my PC?

To enable function of launching RCA easyRip installer stored in the player, select MSC mode under Protocol in the Settings menu. Refer to page 29 of the user manual for more information.

Why can I only record easyRip video or audio for certain lengths of time on my M4602R?

These restrictions were put in place to ensure that recorded audio and video files would be limited in size to ensure they would not occupy too much space on your digital media device, allowing you to maximize the amount of diverse media you can have on your device.

Maximum record durations can be changed in the Recorder Preferences.

Troubleshooting the XM XADH1 Dock and Play Home Kit

Your Home Kit has been designed and built to be trouble-free, but if you experience a problem, try this:

Check that all connections are firm and secure.

Make sure you have connected the Home Dock as described in the User Guide.

Verify that the AC power outlet is working.

Display Messages

If you see this on the screen...

Try this...

Acquiring Signal

Move the antenna to a south-facing window. Not sure which way is south? Think about where the sun rises (in the east) and sets (in the west). Then stand so that east is to your left and you'll be facing south. Is there a window in the direction you're facing?

You may need to find a better location for the antenna. Refer to Step 2: Install the Indoor/ Outdoor Antenna in this FAQ.

Check Antenna

Make sure that the Indoor/Outdoor Antenna cable is firmly and securely plugged into the Home Dock. Make sure the cable is not bent or broken.

Turn the radio off, then on, to reset this message.

Channel Off Air

The channel you've selected is not currently broadcasting. Tune to another channel.

Loading

Your radio is acquiring audio or program information. This message usually goes away in a few seconds.

Updating

Your radio is being updated with the latest encryption code. Wait until the update is done.

You may be trying to tune to a channel that is blocked or unavailable. Tune to another channel.

"-"

No program information, such as artist name, song title, or channel exists.

General Troubleshooting

If this happens...

Try this...

Why am I not receiving all the channels that I subscribed to when using the XADH1?

If you have not yet activated your service, refer to the Activation section in the User Guide which accompanied your radio.

Why isn't there any audio when using the XADH1?

Check all cables between your radio and your home stereo system or powered speakers for a firm and secure connection.

Ensure you have selected the proper input source on your home stereo system.

Increase the audio level of the radio. Refer to the User Guide which accompanied your radio for instructions.

Why is the audio too soft or quiet when using the XADH1?

Raise the volume of your home stereo system or powered speakers, or increase the audio level of your radio until the sound quality improves. Refer to the User Guide which accompanied your radio for instructions.

Why is the audio fading or has static when using the XADH1?

Check all cables for a firm and secure connection.

Why isn't the song title or artist name being displayed when using the XADH1?

The information may not be available or updates may be in progress.

Why is the sound of the Traffic and Weather channels different from other channels?

These channels use a different audio technology than other channels so they often sound different from other channels.

Why is the radio shutting off automatically?

If your radio has these features, check these:

If Sleep Timer is set, the radio will turn off after the selected length of time in a Home Dock/ sound system. Set Sleep Timer to Off.

If Delayed Power is set, the radio will turn off after the selected length of time in the Home Dock. Set Delayed Power to Off.

Why is the demo playing?

Your Indoor/Outdoor Antenna is not connected or you are not receiving the signal. Check that the Indoor/Outdoor Antenna is connected properly and is not obstructed.

Troubleshooting the SIRIUS TTR1 Tabletop Internet Radio

Your SIRIUS TTR1 Radio has been designed and built to be trouble-free but if you experience a problem, heres some troubleshooting hints.

You can also call SIRIUS Customer Care at 800-869-5964.

If you see this on the screen:

Try this:

Connecting

The radio is attempting to connect to the SIRIUS Internet Radio service. If this message is displayed more than one minute, make sure your network is connected to the Internet. To verify that you have an Internet connection, refer to To force the radio to check for a software update: on page 62 and follow the procedure. If you get the message Software up to date, or New version available, then the radio is connected to the Internet. If you get the message, Login failed, then you don't have an Internet connection. Check with your network administrator for Internet connectivity on your network.

Turn your radio Off and On again.

Buffering

The radio is loading the channel information. If this message is displayed for more than one minute, make sure your connection to the Internet has not been interrupted. See Connecting (previous troubleshooting item) and verify your Internet connection.

Turn your radio Off and On again.

Updating

Your radio is installing a software update. Do not turn the radio off. Allow the software update complete.

Waiting for Ethernet

The radio is expecting a wired Ethernet connection. Plug an Ethernet wire into your home network, then plug the other end into the Ethernet connection inside the compartment at the rear of the radio. (Refer to page 11 for the location of the connector.)

Change to a wireless network connection if a wired Ethernet connection is not available.

Login failed

Your SIRIUS user name and/or password is incorrect, you don't have a subscription to the Premium SIRIUS Internet Radio service, or your subscription is no longer valid. To verify that you are subscribed to service, go to www.sirius.com, click on the LISTEN ONLINE link, and then click the LAUNCH PLAYER link. Enter your username and password. Select a channel to listen to and then click on the PREMIUM link. If you can listen in the Premium mode, then you are subscribed to the Premium SIRIUS Internet Radio service. Close the browser window to exit the player before continuing.

If you don't have a Premium SIRIUS Internet Radio subscription, go to www.sirius.com/siriusinternetradio or call 888-539-7474 to subscribe and get your user name and password.

You can add this service to your SIRIUS subscription, or subscribe only to the Premium SIRIUS Internet Radio service.

Failed to connect

The network information you entered is incorrect. Verify and re-enter the information. (Refer to page 17 for a wireless network, or page 21 for a wired network.)

You have entered an incorrect password for a secure wireless network. Verify and re-enter the information. (Refer to page 23.)

If you have manually configured a network connection, you have entered one or more incorrect settings. Verify and re-enter the information. (Refer to page 66 for a wireless network, or page 71 for a wired network.)

Stream Closed

Your account username and password has been used at another location to connect to the Premium SIRIUS Internet Radio service, and your radio has been disconnected from the service. Turn your radio Off and On again.

The radio may have timed out due to lack of activity. Turn your radio Off and On again. To prevent a time-out, periodically adjust the volume, change the channel, or enter a menu, etc.

If this happens:

Try this:

Why am I not receiving the same SIRIUS channels on my TTR1 that I receive on my satellite radio?

The SIRIUS Internet Radio service does not have all of the same channels as the SIRIUS satellite service.

Check www.sirius.com/siriusinternetradio and click the View Channel Lineup link for the latest channel lineup.

Why is the Network Wizard failing before the radio connects to my network?

Your network has DHCP disabled. You'll have to manually configure your network connection. (Refer to page 66 for a wireless network, or page 71 for a wired network.)

Why isn't the Network Wizard finding my wireless network?

Your wireless network has a hidden name (SSID). If so, you will have to manually configure your wireless network connection (page 66), or use a wired network connection (page 21 or page 71).

The wireless signal from your access point is too low. Try moving the radio closer to your access point and see if the Network Wizard finds your wireless network.

Troubleshooting the SIRIUS SL2PK1 Stiletto 2 Personal Radio

Troubleshooting: General

If...

Then...

Why won't the SL2PK1 power on?

Check that battery is installed correctly.

Check that battery is charged.

Why is the SL2PK1 displaying "ACQUIRING SIGNAL"?

Stiletto 2 is searching for a satellite signal.

Check for obstacles above / around satellite antenna.

Change location / avoid obstacles to signal.

Why is the audio on the SL2PK1 starting and stopping?

No satellite signal is being received.

Satellite signal is weak.

Check for obstacles to satellite antenna (see above).

Why isn't there any sound coming from the SL2PK1?

Check that ear buds / antenna headphones are plugged in correctly.

Why won't the SL2PK1 start up or why is it displaying "ERROR"?

Software is damaged.

Connect Stiletto 2 to your PC using USB cable.

Using My SIRIUS Studio, download new software onto device.

Follow instructions included on CD-ROM.

Why isn't the SL2PK1 responding to Media Dial or other buttons?

Stiletto is locked. Unlock using Power/Lock switch.

Slide and hold Power/Lock switch down for 5 seconds to turn it off (and) Slide Power/Lock switch down and release. Remove battery. Wait 10 seconds. Replace battery (and) Slide Power/Lock switch down and release.

Troubleshooting: Internet Radio

If...

Then...

Why doesn't a Wi-Fi network appear in the scan list on the SL2PK1?

The wireless networks name (SSID) may be hidden. Try selecting <HIDDEN NETWORK> and entering the network name.

You may be out of range of the wireless network. Try moving closer to the router and connecting again.

Why does the connection screen on the SL2PK1 show "Unable to connect"?

You may have entered an incorrect password. Try entering it again. If the access point is configured for WEP, we recommend entering your password using the hex keyboard (available by pressing the Options button when prompted for a password.)

Only WEP and WPA-PSK are currently supported.

The router may require the entry of the MAC address of your Stiletto before it will allow you to connect. For details, please see the Internet Radio section in the Stiletto 2 User Guide.

Why does the Now Playing Screen show "Channel Unavailable Connection Error"?

You may have connected to an open wireless network that requires additional authentication that is not currently supported.

An unknown connection problem may have occurred. Try connecting again.

Why does the Now Playing Screen show "Channel Unavailable Signal Lost"?

You may have moved out of range of the wireless network. Try moving closer to the router, and then connect again.

The router may have been turned off or restarted. Verify that the router is on and connect again.

Why does the Now Playing Screen show channel information but there is not any audio on the SL2PK1?

Your router may be having problems connecting to the Internet. Check your broadband connection to the Internet and the routers configuration settings, or try turning the router off and then on again.

Why does the Now Playing Screen show "Buffering" but there it not any audio on the SL2PK1?

The Stiletto 2 is streaming channel information from the Internet. When completed, the buffering message will disappear and the radio will begin playing.

Why can't I save songs and shows using Love or why can't I use Play/Pause, Fast-Forward and Rewind on the SL2PK1?

Because Internet Radio is streamed and not broadcasted, some Satellite Radio features (pause/ rewind/replay; Loving songs; scheduled recordings) are not supported.

Internet Radio Status

The Status line will often contain different messages that will help you better understand the details around your current (or previous) Wi-Fi connection.

Status Message...

What it means...

Cannot connect to AP

Could not negotiate handshake with the access point.

Try to connect by being within range of a Wi-Fi access point and selecting Internet Radio, or by selecting Settings, Wi-Fi, Wi-Fi Status, Options button: Choose Network

Connected

You are connected to the listed access point. Relax and enjoy SIRIUS Internet Radio.

Internet check failed

Failed to contact the ZING Service Center for an unknown reason.

Try moving to a different physical location with two or three signal strength bars displayed. Ensure you can log on to the access point and establish an Internet connection with a laptop computer.

IP address failed

Bad or no DHCP available through the selected access point; may indicate an access point configuration problem.

Try connecting to a different access point.

Not connected

Not connected to an access point.

Try to connect by being within range of a Wi-Fi access point and selecting Internet Radio, or by selecting Settings, Wi-Fi, Wi-Fi Status, Options button: Choose Network

Network Lost

Device has moved beyond the range of the access point or access point power interrupted.

Try moving back in range of the access point; ensure you have at least two signal strength bars displayed for the selected Wi-Fi network.

Network login failed

Navigated captive portal just fine, but authorization failed.

Enter your network login information again.

Network check failed

Couldn't navigate through the captive portal; captive portal Wi-Fi network temporarily not supported.

Try connecting to a different access point.

Off

The Wi-Fi radio is turned off and will not transmit or receive.

Select Internet Radio from the Home menu if you want to listen to Sirius Internet Radio over Wi-Fi.

Password failed

Password entered (WPA/WEP) for access point is incorrect.

Re-enter the access point password.

Troubleshooting the XHD2H1 XM Direct Home Tuner

Your XM Direct Home Tuner has been designed and built to be trouble-free, but if you experience a problem, try this:

Check that all connections are firm and secure.

Make sure you have connected the XM Direct Home Tuner as described in the User Guide.

Check the home audio systems front panel display or connected TV screen for system messages. If you see any of these items try the solution shown.

Note that some of these items may be abbreviated depending on the display capabilities of the connected audio device.

If you see this on the screen:

Try this:

No Signal

Move the antenna to a south-facing window. Not sure which way is south? Think about where the sun rises (in the east) and sets (in the west). Then stand so that east is to your left and you'll be facing south. Is there a window in the direction you're facing?

You may need to find a better location for the antenna. Refer to Step 2: Install the Indoor/Outdoor Antenna on page 14 of the user manual.

Check Antenna

Make sure that the Indoor/Outdoor Antenna cable is firmly and securely plugged into the XM Direct Home Tuner. Make sure the cable is not bent or broken.

Channel Off Air

The channel you've selected is not currently broadcasting. Tune to another channel.

Loading

Your Tuner is acquiring audio or program information. This message usually goes away in a few seconds.

Check XM Tuner

Confirm the XM Direct Home Tuner cable is fully connected to the home audio system.

Channel Unauthorized

You selected a channel that is blocked or cannot be received with your XM subscription package.

Consult the latest channel guide at www.xmradio.com for the current list of channels.

Channel Unavailable

The selected channel is not available. The channel may have been reassigned to a different channel number.

Consult the latest channel guide at www.xmradio.com for the current list of channels.

Updating

Your tuner is being updated with the latest encryption code. Wait until the update is done.

You may be trying to tune to a channel that is blocked or unavailable. Tune to another channel.

"-"

No program information, such as artist name, song title, or channel exists.

If this happens:

Try this:

You do not receive all the . channels to which you subscribed

If you have not yet activated your service, refer to the Activation section in the User Guide which accompanied your radio.

No audio

Check all cables between your tuner and your home audio system for a firm and secure connection.

Ensure you have selected the proper input source on your home audio system.

Audio fades or has static when listening

Check all cables for a firm and secure connection.

No song title or artist name is displayed

The information may not be available or updates may be in progress.

Traffic and Weather channels sound different from other channels

These channels use a different audio technology than other channels so they often sound different from other channels.

T

Troubleshooting the AR ARIR205, ARIRC205 Internet Radio

What if the ARIR205 radio cannot be turned on?

Plug the AC power adapter securely into the radio and a wall outlet.

Check the power outlet by plugging in another device.

Press and hold ON/STANDBY for 10 seconds to reboot the unit.

What if there is no sound from the ARIR205?

Increase the volume setting.

Make sure the headphones are not plugged in.

What do I do if the ARIR205 radio does not respond to key presses?

The radio may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset the radio by unplugging and reconnecting the power or by removing and reinstalling the batteries in the base of the radio.

What do I do if I cannot connect the ARIR205 radio to Internet?

Check if your access point is turned on and correctly connected.

For users of AR Wi-Fi Enabler: make sure all the indicators on the Enablers front panel are lit. If the WPS, MODE, or WIRELESS indicators are off or blinking simultaneously, press and hold the Enablers WPS button for 3 seconds (the MODE LED should start blinking) to rescan your network configuration. The Enabler may restart multiple times during this process and take up to two minutes depending on your network configuration. The MODE LED will stop blinking when this process is completed. Go to www.arinfiniteradio.com for more information.

Make sure a firewall is not blocking any outgoing ports.

Make sure the access point does not restrict connections to specific MAC addresses.

Make sure you have entered the correct password. Password is case sensitive.

Your wireless Internet connection may exceed the maximum range for reception. Relocate the Internet Radio closer to the wireless access point.

The network settings of the radio may be incorrect. Check the network settings in Network Setup in the Settings menu.

Tilt your router's external antenna to 45 degrees if the radio is on a different floor.

Move the access point away from or above obstructions.

See your router's manual for more tips on improving range or reception.

What do I do if the clock time is incorrect on the ARIR205?

Refer to Account Info in the Settings menu and make sure you have correctly input your postal code as reference for automatic clock time update.

What do I do if the weather info is incorrect on the ARIR205?

Refer to Account Info in the Settings menu and make sure you have correctly input your ZIP code as reference for weather information.

What do I do if Weather information and Emergency Broadcast System alert are not read out loud on the ARIR205?

Make sure you have the Text-To-Speech option enabled:

Navigate to the Settings Source option by pressing Source or the Home button.

Navigate to the Weather option and Press the SELECT button.

Navigate to the Text-To-Speech option and Press the SELECT button.

If the highlighted selection is not set to Off, then Text-To-Speech is active.

If the highlighted selection is set to Off, then Text-To-Speech needs to be activated. Navigate to an option other than the Off option (Selects the voice of the speech) and Press the SELECT button.

What should I do if the ARIR205 radio connects to the Internet but is unable to play a particular station?

Check if the station is still broadcasting.

The station may have reached the maximum number of simultaneous listeners.

The link to the radio station may be out of date.

The Internet connection between the radio station server and the radio may be too slow.

What if there is intermittent radio on the ARIR205?

The bandwidth of your wireless LAN may be too low. Move the radio closer to the access point and make sure that there are no obstacles between them.

The actual transmission speed of digital radio broadcast depends on the service provider (i.e. the Internet radio station).

What if I cannot skip to the previous song while listening to Internet Radio on the ARIR205?

Skipping to the previous song in Internet Radio is not available.

What if there is Poor FM/AM Tuner reception on the ARIR205?

Check the antenna connection.

Move antenna.

Turn off nearby electrical appliances, such as hair dryer, vacuum cleaner and microwave.

What if I cannot record Radio on the ARIR205?

Record feature is only available for Internet Radio, AM and FM Tuner.

The internal memory of the radio may be full. Remove some of the old recordings.

What if I cannot play back music files on connected USB device on the ARIR205?

Make sure USB device is securely connected.

Digital Right Management (DRM) type music files will not be played.

The radio supports FAT12, 16 and 32 file systems only. Other file systems from Linux, MAC or NTFS are not supported.

What do I do if the LED of ON/STANDBY button is flashing on the ARIR205?

The LED is flashing (5-second interval) when the unit is being powered by the backup batteries due to electricity supply interruption. Please check your AC power supply.

If the LED is flashing even faster (3-second interval), this means that the unit is being powered by weak backup batteries. Please replace the backup batteries (refer to page 9). We recommend that you replace the batteries every year (or more often in case of multiple power outages) to avoid low battery power. Otherwise, clock and alarm accuracy may be affected when electricity supply is interrupted.

What do I do if I cannot stop the demonstration mode on the ARIR205?

To exit the demonstration, press and release in sequence the buttons on top of the radio: preset 1, then SLEEP/SNOOZE, then preset 6.

Why can't I connect the ARIR205 to the Internet via the Wi-Fi enabler?

To find the configuration information of the Wi-Fi Enabler: Find the Wi-Fi Enablers factory configuration information on the white label on the back of the AR Infinite Radio. This label includes: 1) the Wireless Networks name (SSID), 2) the Security Type, and 3) the password/key.

To check if the configuration information is the same in the radio:

Press Home to display the Source menu of the radio. Press Down to highlight Settings and then press SELECT.

In the Settings menu, press Down to highlight Network Setup and then press SELECT.

In the Network Setup screen, press Down to highlight Wireless and then press SELECT.

At the warning screen, press SELECT while Continue is highlighted.

In the Network Setup screen, press Down to highlight Enter SSID and then press SELECT.

The Network Security screen will be displayed. Confirm the SSID of the Wi-Fi Enabler or re-enter if necessary. When finished, press Down to show DONE and then press SELECT to continue.

The Network Security screen will then show. Press Down to highlight WPA and then press SELECT.

The Enter Password/key screen will be displayed. Confirm the password/key of the Wi-Fi Enabler or re-enter if necessary. When finished, press Down to show DONE and then press SELECT to continue. A connection screen will then show to let you know the Network name (SSID) that the radio is connecting to.

The radio should then connect with the Wi-Fi Enabler and the Internet. If your AR Infinite Radio accounts have not been activated, the radio will then display a Server Error message. Please press SELECT to continue. You will be asked to enter your postal code before the radio connects successfully.

If you are still unable to connect with the Wi-Fi Enabler, reposition the Enabler and try connecting again. Refer to the Placement of Wi-Fi Enabler on page 14 of the user manual for more information.

Why didn't the firmware update for the ARIR205 work?

This problem is due to an error in early firmware versions in dealing with configuration files. The unit still operates correctly and a simple "Reset to defaults" should bring everything back to normal.

The procedure to reset to defaults is as follows:

Unplug the power from the unit.

After 30 seconds or more, restore power to the unit.

After bootup, press Home button *Once*.

Press Down Key *7* times.

Press Select Key *Once.*

Press Down Key *6* times.

Press Select Key *Once.*

Press Down Key *3* times

Press Select *3* times.

After this procedure, the unit's settings should go back to default, and the screen brightness should go back to normal, along with the language. You will now have to go through the out-of-box setup, and upon restarting the unit it will go into demo mode (which can be exited by pressing the following key sequences *Preset 1 -> Sleep/Snooze -> Preset 6*).

Why can't I change the FM radio frequency spacing so I'll be able to receive FM stations outside of the US which have an even frequency value (such as 91.8)?

You cannot set the FM frequency spacing to the European standard. The ARIR205 is a US and Canada-only product.

Can I manage or merge my station lists when I have two of the ARIR205 radios in my home?

That feature is not supported. Each radio is seen as an individual unit due to the fact that some services may be subscription based, and we are required by the service provider to make sure they are all independent.

Is there a way I can connect my iPod(s) to the ARIR205 and listen to the audio content?

Our radios only support Mass Storage Class devices. Apple's devices are not supported.

What are the differences between Internet radio and Slacker radio on the ARIR205? (Slacker Radio is not available on the ARIRC205)

Differences between Internet Radio and Slacker Radio:

Internet Radio is RCAs simplified delivery of the most reliable and popular stations being broadcast on the Internet, which include AM/FM simulcasts and pure-web or Internet-only streams. In addition, during the online account activation, each user receives a Personal Portal webpage to easily manage their favorite stations.

Slacker Personal Radio is a free music service that offers music from all 4 major record labels and thousands of independents. Whats unique about the service is that it actually remembers your musical tastes and delivers music related to your individual ratings letting you be the DJ. (For those who want unlimited skipping capability and on-demand playback of certain songs, theres also a Premium Slacker Radio service located at: www.slacker.com/premium)".

Why can't I record music when listening to Slacker radio on the ARIR205? (Slacker radio is not available on the ARIRC205)

The recording feature is only available for the following SOURCES: Internet Radio, AM and FM Tuner.

Why has Slacker locked up and is requesting verification of the license on the ARIR205? How do I do this and restore service? (Slacker Radio is not available on the ARIRC205)

To restore service, log on to www.slacker.com with your username and password. This will reset your account.

Why can't I log into Slacker Radio on the ARIR205 after changing my password on the Slacker website? (Slacker Radio is not available on the ARIRC205)

Navigate to the Settings Source option by pressing Source or the Home button.

Navigate to the Account Info option and press the SELECT button.

Navigate to the Password option and press the SELECT button.

Enter your new Slacker password.

Navigate to the DONE option and press the SELECT button.

Attempt to log in to Slacker again.

Why can't I login to the Slacker service using the ARIR205? (Slacker Radio is not available on the ARIRC205)

If you're getting a Slacker login error on the screen, attempt to login again and follow the instructions given on the LCD screen.

If no instructions are given: Attempt logging into Slacker via the web ( www.slacker.com ) and ensure that your Slacker account is still in good standing. If you have verified that you can log into the Slacker website, but still cannot log into Slacker please:

Restart the Infinite Radio.

Reconnect to the Internet.

Login to Slacker via the Infinite Radio again.

Network Connection Errors: If you get a network connection error, please troubleshoot your network connection before attempting to login to Slacker or contacting customer service.

Still cannot login to Slacker? Contact customer support - Click here to create a service incident - you will need a user name (e-mail will work) in order for customer service to respond to your inquiry.

Thank you for your inquiry - Audiovox values our customers and though this product is no longer in production nor does it qualifiy for warranty or repair due to the age of the product, limited support information may be available through our FAQ Database and/or Customer Service.

Before you proceed check this and other answers related to your product by searching with the Model Number of your product from the Search Box above.

NOTE: Technical support, parts, user manuals (not shown on this FAQ), accessories, or repairs are either limited or NOT available for discontinued models.

Troubleshooting the AR ARRX12G Xsight Plus Universal Remote Control

Problems with Initial Setup

My remote doesn't come on automatically when I pick it up. Press the OK key to wake the remote up. Once you've completed the initial setup, you can change the Tilt setting by accessing Settings from the home screen and Tilt On/Off from the Settings menu. If this setting is off, turn it on.

The screens are in the wrong language. Change the setting by pressing the (Home/Back) key to go back one or more screens in the setup routine.

How can I reset my remote? You can reset the remote to its settings when you first unpacked it. This removes all information about your devices, activities, and other setup parameters.

Press the (Home/Back) key on the remote to go to the Home screen.

Use the down arrow key to access the second page of the Home screen. Select Settings.

Use the arrow keys to go through the pages of the Settings menu until you see the Reset option. Select Reset. The remote will display the Reset Screen.

Press the 9 - 8 - 1 number keys.

Select Factory Reset.

Select Yes in the confirmation screen to delete all device programming, activities, profiles and favorites, and setup information (the remotes initial setup program will start). Select No to cancel the reset and retain all settings.

Problems with the On-Remote Device Setup

How do I access on-remote device setup? If you quit setup before reaching on-remote device setup, you can access device setup through the Setup menu on the remote. In the Home screen, choose Settings (its on the second page of the Home screenuse the arrow keys below the screen to access it). Then select Device Setup and Add Device. Then follow the rest of the instructions in the Out of the box section.

I don't see my device in the What is it screen. Try the EZ-RC Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC Remote Control Setup Wizard for information.

I don't see my brand in the Brand screen. Try the EZ-RC Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC Remote Control Setup Wizard for information.

I can't find a code that works my device (or one that does everything I want it to do). Make sure you're pointing the remote directly at the device you're trying to control and that theres nothing obstructing the path.

It may take a few seconds for your device to respond to a command (especially on or off). Be patient between pressesgive your device a few seconds to respond.

Some brands of devices do not use a POWER key to turn the device on or off. Instead they use separate POWER ON and POWER OFF keys. Check your devices original remotes to see if any of them have these separate power keys. If they do, use other keys (volume, channel, or number keys) to test codes in this step.

If the above solutions don't work completely, use the EZ-RC Remote Control Setup Wizard. The setup wizard lets you enter your devices model number to find exactly the right code for your device. If you find a code that does most of what you want to do with a device, you can learn additional keys from your original remote through the remotes Settings menu (see the remotes user manual for instructions).

How can I go back if I make a mistake? Press the (Home/Back) key to go back one or more screens in the setup routine.

Problems with the EZ-RC Remote Control Setup Wizard

The EZ-RC program won't install on my PC. Your PC must be running Windows XP, Windows Vista, or Windows 7 (Windows 2000 is not supported). You must use Internet Explorer 6.0 or later (Firefox or Safari not supported). Windows XP users must have Service Pack 3 and .Net 3.5

To find out which service pack version you have:

Right click on My Computer on your PC desktop.

Choose Properties from the drop-down menu.

In the General Tab, the Service Pack is listed under System.

To update to SP3:

Insert the CD that came with the remote. The CD goes automatically to Microsoft update site if you have a working Internet connection.

At the Microsoft website, click Express to begin the updating process. The Microsoft site checks your computer (this takes about 5-10 minutes).

The Microsoft site will tell you which updates you need to install. Follow the Microsoft site and installation wizard instructions to download and install updates. If you have SP1, this will take 1 hour to update to SP2; an additional 30 mins for SP3 (depending on connection speed). If you have SP2, this will take 30 mins for SP3 (depending on connection speed).

Close all Internet browser windows and continue with EZ-RC install.

What if my CD doesn't start installation automatically? Open the CD and double-click on the EZ-RC icon. If you have Windows XP and need Service Pack 3, see To update to SP3 above (Vista users do not need this kind of update).

The EZ-RC program seems slow. Proxy servers, like those used in many business networks, may affect the performance of the EZ-RC Remote Control Setup Wizard. For best results, use the EZ-RC Remote Control Setup Wizard with a direct Internet connection (for example, your home connection).

How do I know the remotes connected? Look for the green arrow icon in your PCs status bar.

I see a progress bar in the corner of the screen when I connect the remote. Your remotes firmware is being updated. Don't disconnect the remote! The Xsight Plus is constantly being updated and improved, to get the latest codes and provide the most advanced functionality available.

I get an error message after I connect my remote. You might need to change your ActiveX settings in Internet Explorer for the EZ-RC Remote Control Setup Wizard to work.

To change ActiveX settings:

Click OK in the Missing necessary software... dialog box.

Locate the yellow warning bar just above the AR remote control setup wizard page.

Click where it says click here on the yellow warning bar to change the ActiveX setting.

Click the Connect button again at the bottom of the screen.

The batteries run out when I leave the remote connected to the PC. Leaving the Xsight Plus connected to your PC will drain the remotes battery. Always disconnect the remote from your PC when you're finished.

Problems Setting Up Activities

I want to add a key command to my Watch Movie/Satellite/Cable activity, but I don't see it in the list of commands. Make sure you've selected the correct device from the drop-down menu.

Double check your original remote and make sure you've written down the key name correctly.

If you haven't entered model number information for this device in the EZ-RC Remote Control Setup Wizard, go to the Main menu, select Devices and Modify Device. Then enter the model number for this device to get all the functionality available.

If you still don't see the key command you're looking for, you can have the Xsight Plus learn this key from your original remote. See page 26 for more information.

I've set up Activities on my PC, but I can't access them on my remote. You must download any changes you've made to your settings in the EZ-RC Remote Control Setup Wizard to the remote. Go to the main menu and click Download to Remote to save your settings to the remote itself. Otherwise, the work you've done will not be saved to your remote. See page 30 for more information.

Problems Using Activities

How do I know when an activity has finished? When you see the Assist key and soft keys for one of your devices on the remote screen, the remote has finished sending the activitys commands and is ready to do something else.

My Hello activity didn't work. On the remote screen, select Assist. Then select Power. Select the key for each device to turn that device on. Use the arrow keys below the screen to access more devices.

Make sure your remote is pointed directly at your home entertainment devices and that theres nothing obstructing the path.

If the Power On/Off command in the Assist screen still doesn't turn your device on, you might be using the wrong command to power on this device. Reconnect to the EZ-RC Remote Control Setup Wizard and choose Activities, Modify Activity. Then choose the Hello activity and check the power on/off commands. See page 32 for more information.

Make sure all your devices are off before you start the Hello activity.

My Watch Movie/Satellite/Cable activity didn't work. On the remote screen, select Assist. Then select Sound or Picture. Finally, select the on-screen input button until you see or hear the correct signal.

The wrong device is changing inputs in the Assist screens. Make sure the input key you see on the Sound/Picture screen is the correct one for the device you're trying to change. If it isn't, press the key and try the other Assist option (for example, Sound if you chose Picture first) If that option is still changing inputs on the wrong device, connect the remote to your PC and launch the EZ-RC Remote Control Setup Wizard. In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chosen the correct input commands for each device.

The device is going to the wrong input or not changing inputs at all in the Assist screens. Make sure the input key you see on the Sound/Picture screen matches the device input you're trying to access. If it doesn't, you'll need to change to the correct command in the EZ-RC Remote Control Setup Wizard.

Connect the remote to your PC and launch the EZ-RC Remote Control Setup Wizard. In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chosen the correct input commands for each device.

Problems Using Favorites

I can't find a channel I want to add to my Favorites. You can add it manually by choosing Other at the top of the list. Continue with the instructions that follow to add the channel number for this channel.

I can't tune to one or more of my favorite channels. Make sure all your favorite channels are on a single source, like your cable box or satellite receiver. Favorites won't work with a second source (for example, a satellite receiver and over-the-air programming on your TV).

If you have digital sub-channels in your Favorites list (like 59.1), choose 4 digits in the Favorites setup. See page 34 for more information.

Make sure the settings for Favorites match the way you tune to channels in your system. See page 33 for more information.

Make sure the channel numbers you entered for your favorite channels are accurate for your system.

T

Troubleshooting the AR ARRX06G Xsight Uno Universal Remote Control

Problems with Initial Setup

The screens are in the wrong language. Change the setting by pressing the (Home/Back) key to go back one or more screens in the setup routine.

How can I reset my remote? You can reset the remote to its settings when you first unpacked it. This removes all information about your devices, activities, and other setup parameters.

Press the (Home/Back) key on the remote to go to the Home screen.

Use the down arrow key to access the second page of the Home screen. Select Settings.

Use the arrow keys to go through the pages of the Settings menu until you see the Reset option. Select Reset. The remote will display the Reset Screen.

Press the 9 - 8 - 1 number keys.

Select Factory Reset.

Select Yes in the confirmation screen to delete all device programming, activities, profiles and favorites, and setup information (the remotes initial setup program will start). Select No to cancel the reset and retain all settings.

Problems with the On-Remote Device Setup

How do I access on-remote device setup? If you quit setup before reaching on-remote device setup, you can access device setup through the Setup menu on the remote. In the Home screen, choose Settings (its on the second page of the Home screenuse the arrow keys below the screen to access it). Then select Device Setup and Add Device. Then follow the rest of the instructions in the Out of the box section.

I don't see my device in the What is it screen. Try the EZ-RC Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC Remote Control Setup Wizard for information.

I don't see my brand in the Brand screen. Try the EZ-RC Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC Remote Control Setup Wizard for information.

I can't find a code that works my device (or one that does everything I want it to do). Make sure you're pointing the remote directly at the device you're trying to control and that theres nothing obstructing the path.

It may take a few seconds for your device to respond to a command (especially on or off). Be patient between pressesgive your device a few seconds to respond.

Some brands of devices do not use a POWER key to turn the device on or off. Instead they use separate POWER ON and POWER OFF keys. Check your devices original remotes to see if any of them have these separate power keys. If they do, use other keys (volume, channel, or number keys) to test codes in this step.

If the above solutions don't work completely, use the EZ-RC Remote Control Setup Wizard. The setup wizard lets you enter your devices model number to find exactly the right code for your device. If you find a code that does most of what you want to do with a device, you can learn additional keys from your original remote through the remotes Settings menu (see the remotes user manual for instructions).

How can I go back if I make a mistake? Press the (Home/Back) key to go back one or more screens in the setup routine.

Problems with the EZ-RC Remote Control Setup Wizard

The EZ-RC program won't install on my PC. Your PC must be running Windows XP, Windows Vista, or Windows 7 (Windows 2000 is not supported). You must use Internet Explorer 6.0 or later (Firefox or Safari not supported). Windows XP users must have Service Pack 3 and .Net 3.5

To find out which service pack version you have:

Right click on My Computer on your PC desktop.

Choose Properties from the drop-down menu.

In the General Tab, the Service Pack is listed under System.

To update to SP3:

Insert the CD that came with the remote. The CD goes automatically to Microsoft update site if you have a working Internet connection.

At the Microsoft website, click Express to begin the updating process. The Microsoft site checks your computer (this takes about 5-10 minutes).

The Microsoft site will tell you which updates you need to install. Follow the Microsoft site and installation wizard instructions to download and install updates. If you have SP1, this will take 1 hour to update to SP2; an additional 30 mins for SP3 (depending on connection speed). If you have SP2, this will take 30 mins for SP3 (depending on connection speed).

Close all Internet browser windows and continue with EZ-RC install.

What if my CD doesn't start installation automatically? Open the CD and double-click on the EZ-RC icon. If you have Windows XP and need Service Pack 3, see To update to SP3 above (Vista users do not need this kind of update).

The EZ-RC program seems slow. Proxy servers, like those used in many business networks, may affect the performance of the EZ-RC Remote Control Setup Wizard. For best results, use the EZ-RC Remote Control Setup Wizard with a direct Internet connection (for example, your home connection).

How do I know the remotes connected? Look for the green arrow icon in your PCs status bar.

I see a progress bar in the corner of the screen when I connect the remote. Your remotes firmware is being updated. Don't disconnect the remote! The Xsight Uno is constantly being updated and improved, to get the latest codes and provide the most advanced functionality available.

I get an error message after I connect my remote. You might need to change your ActiveX settings in Internet Explorer for the EZ-RC Remote Control Setup Wizard to work.

To change ActiveX settings:

Click OK in the Missing necessary software... dialog box.

Locate the yellow warning bar just above the AR remote control setup wizard page.

Click where it says click here on the yellow warning bar to change the ActiveX setting.

Click the Connect button again at the bottom of the screen.

The batteries run out when I leave the remote connected to the PC. Leaving the Xsight Uno connected to your PC will drain the remotes battery. Always disconnect the remote from your PC when you're finished.

Problems Setting Up Activities

I want to add a key command to my Watch Movie/Satellite/Cable activity, but I don't see it in the list of commands. Make sure you've selected the correct device from the drop-down menu.

Double check your original remote and make sure you've written down the key name correctly.

If you haven't entered model number information for this device in the EZ-RC Remote Control Setup Wizard, go to the Main menu, select Devices and Modify Device. Then enter the model number for this device to get all the functionality available.

If you still don't see the key command you're looking for, you can have the Xsight Uno learn this key from your original remote. See page 26 for more information.

I've set up Activities on my PC, but I can't access them on my remote. You must download any changes you've made to your settings in the EZ-RC Remote Control Setup Wizard to the remote. Go to the main menu and click Download to Remote to save your settings to the remote itself. Otherwise, the work you've done will not be saved to your remote. See page 30 for more information.

Problems Using Activities

How do I know when an activity has finished? When you see the Assist key and soft keys for one of your devices on the remote screen, the remote has finished sending the activitys commands and is ready to do something else.

My Hello activity didn't work. On the remote screen, select Assist. Then select Power. Select the key for each device to turn that device on. Use the arrow keys below the screen to access more devices.

Make sure your remote is pointed directly at your home entertainment devices and that theres nothing obstructing the path.

If the Power On/Off command in the Assist screen still doesn't turn your device on, you might be using the wrong command to power on this device. Reconnect to the EZ-RC Remote Control Setup Wizard and choose Activities, Modify Activity. Then choose the Hello activity and check the power on/off commands. See page 32 for more information.

Make sure all your devices are off before you start the Hello activity.

My Watch Movie/Satellite/Cable activity didn't work. On the remote screen, select Assist. Then select Sound or Picture. Finally, select the on-screen input button until you see or hear the correct signal.

The wrong device is changing inputs in the Assist screens. Make sure the input key you see on the Sound/Picture screen is the correct one for the device you're trying to change. If it isn't, press the key and try the other Assist option (for example, Sound if you chose Picture first) If that option is still changing inputs on the wrong device, connect the remote to your PC and launch the EZ-RC Remote Control Setup Wizard. In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chosen the correct input commands for each device.

The device is going to the wrong input or not changing inputs at all in the Assist screens. Make sure the input key you see on the Sound/Picture screen matches the device input you're trying to access. If it doesn't, you'll need to change to the correct command in the EZ-RC Remote Control Setup Wizard.

Connect the remote to your PC and launch the EZ-RC Remote Control Setup Wizard. In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chosen the correct input commands for each device.

Problems Using Favorites

I can't find a channel I want to add to my Favorites. You can add it manually by choosing Other at the top of the list. Continue with the instructions that follow to add the channel number for this channel.

I can't tune to one or more of my favorite channels. Make sure all your favorite channels are on a single source, like your cable box or satellite receiver. Favorites won't work with a second source (for example, a satellite receiver and over-the-air programming on your TV).

If you have digital sub-channels in your Favorites list (like 59.1), choose 4 digits in the Favorites setup. See page 34 for more information.

Make sure the settings for Favorites match the way you tune to channels in your system. See page 33 for more information.

Make sure the channel numbers you entered for your favorite channels are accurate for your system.

Troubleshooting the RCA CRCR351, RCR351 Remote Control

Why isn't the CRCR351 operating my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, VCRDVD). This tells the remote which device to operate.

Remove any obstacles between the remote and the device. Make sure you're aiming the remote at the devices IR sensor.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why can't the CRCR351 remote be programmed to operate my device?

If you are testing the remote while programming it, you may be too far away from the device or at a wrong angle. There must be an unobstructed path between the remote and the IR sensor on the device. Move closer and make sure you point the remote at the device you're trying to control.

If you're using the Direct Entry programming method to enter the codes for your brand and the unit is still not functioning properly, try the auto, brand, or manual search method.

To control combo units, like TV/VCRs or TV/DVDs, you must program the individual corresponding device keys to control each part of the combo unit. Once programmed successfully, the TV key controls the TV functions, and the DVD key controls the VCR or DVD functions.

Make sure the batteries are fresh and are properly installed.

Why isn't the CRCR351 performing commands properly?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, VCRDVD). This tells the remote which device to operate.

Make sure device is ready (for example, the DVD player has a disc loaded).

You may have pressed an invalid key for the mode the remote is in.

If you're trying to enter a channel number directly, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your device features (for example, only turns a device on and off). To confirm that the device key is programmed with the correct code for maximum functionality, test the device. Attempt to control a variety of the devices functions with the remote. If some of the features of your devices don't work, try programming the remote with a different code in the list using the Direct Code Entry Method, until you find the code that allows the remote to control the majority of your devices functions. Different codes can provide different levels of functionality.

Why doesn't the LED light up when I press a key on the CRCR351?

You may have pressed an invalid key for the mode the remote is in.

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, VCRDVD). This tells the remote which device to operate.

Make sure the batteries are fresh and are properly installed. Replace the batteries with two new AAA batteries, if necessary (see the Battery Installation section).

Why won't the CRCR351 change channels on my device?

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, VCRDVD). This tells the remote which device to operate.

Press the OK key after you enter a channel number.

Remove any obstacles between the remote and the device. Make sure to aim the remote at the IR sensor on the device.

Why isn't my device's menu appearing on the TV screen when trying to access it with the CRCR351?

Make sure you have connected the device to your TV properly and selected the correct input. (See your devices Owners Manuals for proper connection procedures.)

Make sure the remote is in the correct mode by pressing the corresponding device key (TV, SATCBLDTC, VCRDVD). This tells the remote which device to operate.

Menu access isn't supported for all brands. You may need to use your original remote control to access menu functions for some devices.

Troubleshooting the Audiovox DS9106, DS9106PK Portable DVD Player

Problem

Solution

Why is there no power to my DS9106, DS9106PK?

Make sure the On/Off Switch is in the On position.

Make sure your DVD is connected properly.

Make sure all cables are securely inserted into the appropriate jacks.

Why is there no sound or distorted sound on my DS9106, DS9106PK?

Make sure your DVD is connected properly.

Make sure all cables are securely inserted into the appropriate jacks.

Why is the (hand) icon appearing on the screen of my DS9106, DS9106PK?

The feature or action cannot be completed at this time because:

The disc's software restricts it.

The disc's software doesn't support the feature.

The feature is not available at the moment.

You've requested a title or chapter number that is out of range.

Why is the picture on my DS9106, DS9106PK distorted?

The disc might be damaged. Try another disc.

It is normal for some distortion to appear during forward or reverse scan.

Why can't I forward or reverse scan using the DS9106, DS9106PK?

Some discs have sections that prohibit rapid scanning or title and chapter skip.

If you try to skip through the warning information and credits at the beginning of a movie, you won't be able to. This part of the movie is often programmed to prohibit skipping through it.

Why won't a disc play on my DS9106, DS9106PK?

Insert a disc with the label side facing up.

Check the type of disc you put into the disc tray. This player only plays DVDs and audio CDs.

Why is the IR sensor inoperative on my DS9106, DS9106PK?

Verify that the batteries in the remote are fresh.

Verify that the remote sensor eye is not obstructed.

Why does play start but then stop immediately on my DS9106, DS9106PK?

Both the unit and the disc are coded by region. If the regional codes don't match, the disc cannot be played. This player is Region Number 1.

The disc is dirty, scratched, or damaged. Try using a clean, undamaged disc.

Condensation may have formed inside the player. Allow the player time to dry out.

Why is my DS9106, DS9106PK only showing in black and white?

Using the remote you need to make sure the unit is set to "NTSC" and not "PAL".

Press "setup" arrow down to "TV TYPE" arrow over and down to "NTSC" then press OK/ENTER. The unit will then be set to "NTSC".

Why is the red light blinking when trying to charge the battery to my DS9106, DS9106PK?

A blinking light indicates that the battery is not charging.

If you are able to watch a DVD using the AC/DC wall adapter, you probably need a new battery. Please use one of the methods below to contact Customer Support.

How do I program settings on my DS9106, DS9106PK without the remote control?

Unfortunately, you can only program settings using the remote control.

How do I get my "homemade" DVD to play on my DS9106, DS9106PK?

This model will not play any recordable or writeable DVD disc formats. It will only play prerecorded, studio DVD movies.

Why am I getting sound but no video on my DS9106, DS9106PK?

Check that the A/V IN/OUT Switch on the side of the player is set to the OUT position.

Check the small switch near the hinge at the back of the unit, if one is installed there. It turns off the LCD screen when the panel is closed. This switch sometimes sticks in the down position and the screen remains off. When the screen is opened, the switch is supposed to pop up. If it is still in the down position, try to free it with the ends of a toothpick or paper clip.

If both switches are correctly set and the screen remains blank, the unit should be sent to Audiovox for service. Please use one of the methods below to contact Customer Support.

Is it possible to produce a slide show of photos on the DS9106, DS9106PK?

Unfortunately, no, this model does not support that feature.

Why is the screen on my DS9106, DS9106PK continuously rolling?

Pleasecontact customer support for out-of-warranty repair service by clicking here.

Is there a battery gauge to show how much battery life is left on the DS9106, DS9106PK?

There is no battery gauge. On a full charge you should get about 3 hours of play time with a new battery.

Applicable Models: DS9106, DS9106PK

Troubleshooting the RCA RC05 Clock Radio

Problem:

Solution:

Why is the display on my RC05 blinking?

The clock time blinks if it is not set or after power interruption (without back-up battery installed).

When AC power is interrupted (disconnected) for a short period of time, both time and alarm settings will change (unless batteries are installed).

After AC power is restored (reconnected), the Digital Display will blink to indicate that power was interrupted and you should re-adjust the time and alarm settings.

Is the RC05 considered an "Atomic" clock?

No, it is not an atomic clock.

Can I disable the Grad-U-Wake feature on the RC05?

No the Grad-U-Wake feature cannot be disabled.

Why won't the RC05 allow me to change the time?

Try unplugging the clock from power and plugging it back in to reset the clock.

When changing the time make sure you have the slider switch at the clock position before you press rewind or fast forward to change the time. The : flashes on the display in clock setting mode. Slide the switch back to Lock when finished.

Why isn't the radio frequency displaying on the screen of my RC05?

To show the radio frequency and to assist with tuning:

Set the slider switch to the lock position.

Press ON/OFF or RADIO ON.

Adjust the frequency. The frequency should now show up on your display.

Why isn't the Auto Set feature working correctly on my RC05?

The Auto set feature means the unit was pre-set in our factory prior to being delivered to the customer. If the back-up battery depletes or the clock falls behind, you will need to set the clock time manually.

To do this:

Slide the Lock/Wake/Clock switch to the Clock position to enter the clock setting mode.

Press REV or FWD to set the time. Press and hold to decrease or increase the time value quickly. The : flashes on the display in clock setting mode.

Slide the switch back to the Lock position.

How do I turn off the nap function?

Press and hold NAP until the green Nap indicator turns off and the current time shows on the display

Why does the user manual for the RC05 state that an FM Antenna is necessary for FM reception although the mentioned antenna was not supplied?

The FM Antenna is built into the power cord of the unit. Fully extend the power cord for best reception.

Why does the RC05 seem to be showing military time or 24 hour clock format?

This model does not support 24-hour format. It might have taken a static or voltage shock.

To resolve this issue:

Unplug the unit and remove the batteries.

Let it sit for 2-3 minutes and then install fresh batteries.

Plug the unit back in and reset the time manually.

How do I reset the RC05?

Unplug the unit and remove the batteries.

Let it sit for 2-3 minutes and then install fresh batteries.

Plug the unit back in and reset the time manually.

Troubleshooting the RCA CRCU410MS, RCU410MS Universal Remote Control

Why can't the RCU410MS be programmed to operate my component?

You may be too far away from the component or at a wrong angle. This remote uses IR (infrared) technology to communicate with components. The remote sends the code and the components IR sensor reads the code. Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move closer and make sure you point the remote at the component (VCR when programming the VCR key; TV when programming the TV key; cable box or satellite receiver when you're programming the DBSCABLE key; DVD Player when programming the DVDAUX key).

If you've entered all of the codes for your brand that are in the accompanying Code List and followed the instructions, try one of the Code Search methods (See Code Search on page 9).

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

To program the 4 component universal remote to operate a combination unit (TV/VCR or TV/DVD), first try the VCR or DVD codes for your brand. Some units, however, require that you program both the TV key (using the TV codes) and the VCR or DVDAUX key (using the VCR or DVD codes) for full operation.

To program the 4 component universal remote to operate a combination unit (VCR/DVD), program the VCR key using the VCR codes and then program the DVDAUX key using the DVD codes.

Why isn't the RCU410MS remote operating my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

Remove any obstacles between the remote and the component. Make sure to aim the remote at the IR sensor on the component.

Make sure the batteries are properly installed (See Battery Installation on page 3).

Replace the batteries with two new AAA batteries. Reprogramming may be required.

Reset the remote. Remove the batteries, then press and hold the number 1 key on the remote for several seconds to reset the microprocessor inside the remote. Release the number 1 key, reinstall the batteries, and try the remote again. Reprogramming will be required.

Why isn't the RCU410MS performing commands properly?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

Make sure component is ready (e.g., DVD player has disc loaded; VCR has tape loaded, etc.).

You may have pressed an invalid key for the mode the remote is in (for example, REC only works in VCR mode).

If you're trying to turn on an RCA, GE or PROSCAN component, press the component key (TV, VCR, DVDAUX, or DBSCABLE) instead of the ONOFF key.

If operating a VCR to record, you must press the REC key two times.

If you're trying to change channels, try pressing the ENTER key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your component features (e.g., only turns a component on and off). Follow the steps provided for programming the remote (See Programming Sections on pages 5-7). If the component can be turned on and off, make sure you press the CHAN UP/DOWN key to see if the component responds. If not, try the next code from the list.

Why doesn't the indicator light turn on when I press a key on the RCU410MS?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

You may have pressed an invalid key for the mode the remote is in (for example, REC only works in VCR Mode).

Make sure the batteries are properly installed.

Replace the batteries with two new AAA batteries. Reprogramming may be required.

Why won't the VCR record using the RCU410MS?

As a safety feature, you must press the REC key twice to begin recording.

Make sure the tape is properly loaded in the VCR.

Make sure the tape is not write-protected. If the safety tab is removed the tape is write-protected and you cannot record onto that tape.

Why won't the RCU410MS change channels on my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

Press the ENTER key after you enter a channel number.

Why does the components menu not appear on the TV screen when using my RCU410MS?

The TV must be tuned to the Video Input that matches the manner in which you connected the component to the TV. For example, if you connected your DVD player to your TV by connecting audio/video cables (usually color coded yellow, red, and white) to the TVs Input 1 jack, you must tune the TV to its Video Input 1 channel. Remember, different manufacturers label these jacks differently. Consult the instruction manual that came with the TV for more information.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVDAUX, or DBSCABLE) so the remote knows which component you want to operate.

Menu access isn't supported for all brands. If thats the case, you'll need to use your original remote control to access menu functions for these components.

Troubleshooting the Audiovox Xpress Plug-and-PlayXMCK10A XM Satellite Radio Receiver

Problem:

Solution:

Why am I getting a "No Signal" message on my XMCK10A?

If you are getting a 'No Signal' error message on your XM Satellite Radio Xpress your XM Signal may be obstructed.

Make sure the antenna is not obstructed (e.g., Tall buildings, Parking Garages) move vehicle to an unobstructed location.

The vehicle antenna should be mounted on the outside of the vehicle.

Why am I getting an "Off Air" message on my XMCK10A?

The channel you've selected is not currently broadcasting. Tune to another channel.

Why am I getting an "Antenna" message on my XMCK10A?

Be sure that the antenna cable is fully inserted on the connector.

Make sure the cable is not bent or broken.

Turn Xpress off, then on, to reset this message.

Why am I getting a "Loading" message on my XMCK10A?

Your Xpress is acquiring audio or program information from the XM signal. This message should disappear in a few seconds in good signal conditions.

Why won't my XMCK10A power on?

If you have installed Xpress in a vehicle and it does not power on, check the 12V adapter fuse by unscrewing the ribbed end of the 12V adapter. If required, replace with a 1-amp fuse only. If the 12V adapter does not have a removable end-cap, it has an internal fuse that resets itself after it is left unplugged for a period of time.

Why is there audio static or loss of clarity on my XMCK10A?

You might be hearing interference from another FM station.

First check all cables for a proper connection on your Xpress car dock.

Set your Xpress and your radio to a different FM frequency.

Why aren't all of the XM channels I subscribed to being received on my XMCK10A?

Your Xpress may not be activated. Please click here for more information.

Troubleshooting the RCA EZ5100 Series of Camcorders

Problem:

Solution:

Why won't the EZ5100 turn on?

Make sure the battery level is not too low. Connect the camcorder to a USB port and allow the camcorder to charge for 3 hours.

If the camcorder display is not turning on after it is plugged in to the charger/USB port, try sliding the power switch to the on position.

Why can't the SD card be detected by my EZ5100?

Make sure the SD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ5100 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Press the Power button to turn on the camcorder after being connected to PC or AC/DC adapter.

Why can't I record videos on the EZ5100?

Make sure the memory space is not full for recording. If the camcorder is full, please remove any unnecessary files on the camcorder or replace the SD card with one that has memory space available.

The camcorder battery level may be too low; charge the camcorder before trying again.

Why is the available time for recording videos significantly reduced on my EZ5100?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ5100?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ5100?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ5100?

Adjust the volume by pressing Up or Down during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, the white colored RCA plug to Audio Left and the red colored RCA plug to the Audio Right channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Can I retrieve deleted videos from my EZ5100?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ5100 functioning properly?

Remove and reinstall the battery.

Battery level may be too low, re-charge the battery.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer.

Why can't my friends view the videos I have sent them that were recorded with the EZ5100?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ5100, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ5100 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ5100.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

You may also try these solutions:

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback or recording on the camcorder before connecting it to the PC.

The battery level may be too low, try connecting the camcorder to the PC and then slide the camcorder's power switch to the on position.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why isn't my EZ5100 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ5100 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ5100?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ5100?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ5100 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ5100 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

Why does the EZ5100 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ5100 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ5100 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ5100 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ5100 using the RCA Memory Manager program.

Is the EZ5100 compatible with Windows Vista?

Yes, your EZ5100 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ5100?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ5100 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ5100 Small Wonder?

The EZ5100 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ5100 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Where are the recordings on my EZ5100?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why doesn't my MAC play the .avi files through Quicktime?

Playback of the .avi files on a MAC require the installation of the Perian ( http://www.perian.org ) codec pack for Quicktime in order to play in the MAC.

To install Perian:

Close any open Quicktime players.

Open the web browser and download and install the codec from http://www.perian.org.

Reopen Quicktime and play the video.

Why won't my PC boot up while the EZ5100 is connected via USB?

There might be a conflict between the PC and the camcorder. Unplug the camcorder from the USB jack before turning on PC.

Do I need separate software to edit videos/photos captured with my EZ5100?

RCAs Memory Manager software, which is built-in to all Small Wonder models, supports basic editing features (e.g., trim and joint multiple video clips).

For consumers who desire advanced editing capabilities, we recommend Pinnacle Plus* for PC or iMovie* for MAC (*not included).

Applicable Model Numbers: EZ5100, EZ5100R, EZ5100RDR, EZ5100BLR,EZ5100PLR

Troubleshooting the RCA EZ5000 Series of Camcorders

Problem:

Solution:

Why won't the EZ5000 turn on?

Make sure the battery level is not too low. Connect the camcorder to a USB port and allow the camcorder to charge for 3 hours.

If the camcorder display is not turning on after it is plugged in to the charger/USB port, try sliding the power switch to the on position.

Why can't the SD card be detected by my EZ5000?

Make sure the SD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ5000 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Press the Power button to turn on the camcorder after being connected to PC or AC/DC adapter.

Why can't I record videos on the EZ5000?

Make sure the memory space is not full for recording. If the camcorder is full, please remove any unnecessary files on the camcorder or replace the SD card with one that has memory space available.

The camcorder battery level may be too low; charge the camcorder before trying again.

Why is the available time for recording videos significantly reduced on my EZ5000?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ5000?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ5000?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ5000?

Adjust the volume by pressing Up or Down during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, the white colored RCA plug to Audio Left and the red colored RCA plug to the Audio Right channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Can I retrieve deleted videos from my EZ5000?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ5000 functioning properly?

Remove and reinstall the battery.

Battery level may be too low, re-charge the battery.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer.

Why can't my friends view the videos I have sent them that were recorded with the EZ5000?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ5000, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ5000 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ5000.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

You may also try these solutions:

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback or recording on the camcorder before connecting it to the PC.

The battery level may be too low, try connecting the camcorder to the PC and then slide the camcorder's power switch to the on position.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why isn't my EZ5000 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ5000 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ5000?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ5000?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ5000 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ5000 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

Why does the EZ5000 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ5000 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ5000 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ5000 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ5000 using the RCA Memory Manager program.

Is the EZ5000 compatible with Windows Vista?

Yes, your EZ5000 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ5000?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ5000 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ5000 Small Wonder?

The EZ5000 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ5000 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Where are the recordings on my EZ5000?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why doesn't my MAC play the .avi files through Quicktime?

Playback of the .avi files on a MAC require the installation of the Perian ( http://www.perian.org ) codec pack for Quicktime in order to play in the MAC.

To install Perian:

Close any open Quicktime players.

Open the web browser and download and install the codec from http://www.perian.org.

Reopen Quicktime and play the video.

Why won't my PC boot up while the EZ5000 is connected via USB?

There might be a conflict between the PC and the camcorder. Unplug the camcorder from the USB jack before turning on PC.

Do I need separate software to edit videos/photos captured with my EZ5000?

RCAs Memory Manager software, which is built-in to all Small Wonder models, supports basic editing features (e.g., trim and joint multiple video clips).

For consumers who desire advanced editing capabilities, we recommend Pinnacle Plus* for PC or iMovie* for MAC (*not included).

Applicable Model Numbers: EZ5000, EZ5000R, EZ5000RD, EZ5000RDR, EZ5000BL, EZ5000BLR, EZ5000PL, EZ5000PLR

Troubleshooting the RCA EZ1010 Series of Camcorders

Problem:

Solution:

Why won't the EZ1010 turn on?

Make sure the battery level is not too low. Connect the camcorder to a USB port and allow the camcorder to charge for 3 hours.

If the camcorder display is not turning on after it is plugged in to the charger/USB port, try sliding the power switch to the on position.

Why can't the microSD card be detected by my EZ1010?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ1010 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ1010?

Make sure the memory space is not full for recording. If the camcorder is full, please remove any unnecessary files on the camcorder or replace the micro SD card with one that has memory space available.

The camcorder battery level may be too low; charge the camcorder before trying again.

Why is the available time for recording videos significantly reduced on my EZ1010?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ1010?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ1010?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ1010?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Can I retrieve deleted videos from my EZ1010?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ1010 functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on the digital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ1010?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ1010, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ1010 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ1010.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

You may also try these solutions:

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback or recording on the camcorder before connecting it to the PC.

The battery level may be too low, try connecting the camcorder to the PC and then slide the camcorder's power switch to the on position.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why isn't my EZ1010 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ1010 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ1010?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ1010?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ1010 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ1010 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ1010 RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ1010 Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ1010 Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ1010 when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ1010.

Why does the EZ1010 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ1010 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ1010 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ1010 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ1010 using the RCA Memory Manager program.

Is the EZ1010 compatible with Windows Vista?

Yes, your EZ1010 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ1010?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ1010 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ1010 Small Wonder?

The EZ1010 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ1010 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ1010 with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ1010?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ1010?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ1010?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

Why doesn't my MAC play the .avi files through Quicktime?

Playback of the .avi files on a MAC require the installation of the Perian ( http://www.perian.org ) codec pack for Quicktime in order to play in the MAC.

To install Perian:

Close any open Quicktime players.

Open the web browser and download and install the codec from http://www.perian.org.

Reopen Quicktime and play the video.

Why won't my PC boot up while the EZ1010 is connected via USB?

There might be a conflict between the PC and the camcorder. Unplug the camcorder from the USB jack before turning on PC.

Do I need separate software to edit videos/photos captured with my EZ1010?

RCAs Memory Manager software, which is built-in to all Small Wonder models, supports basic editing features (e.g., trim and joint multiple video clips).

For consumers who desire advanced editing capabilities, we recommend Pinnacle Plus* for PC or iMovie* for MAC (*not included).

Can I upload my videos to YouTube?

Yes, Memory Manager makes uploading to YouTube extremely easy! Simply select the sharing icon in the Memory Manager software, then select YouTube as the sharing option. Users can login with their YouTube account information and select the video they wish to share.

Applicable Model Numbers: EZ1010, EZ1010BL, EZ1010RD

Troubleshooting the RCA EZ409, EZ409HD Camcorder

Problem:

Solution:

Why won't the EZ409HD turn on?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why can't the microSD card be detected by my EZ409HD?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ409HD turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ409HD?

Make sure the memory space is not full for recording.

Why is the available time for recording videos significantly reduced on my EZ409HD?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ409HD?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ409HD?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ409HD?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Why don't my videos display on my TV while connecting via HDMI on the RCA EZ409HD Camcorder?

Make sure to use a qualified HDMI cable for connection.

Check to ensure the TV set input selection is correct and matches the HDMI cable plug selected.

Some TV sets may be not fully compatible with HDMI standard, try to use AV OUT to playback video.

Can I retrieve deleted videos from my EZ409HD?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ409HD functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on the digital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ409HD?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ409HD, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ409HD into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ409HD.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ409HD allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ409HD camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ409HD?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ409HD?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ409HD using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ409HD stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ409HD RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ409HD Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ409HD Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ409HD when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ409HD.

Why does the EZ409HD Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ409HD RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ409HD RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ409HD using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ409HD using the RCA Memory Manager program.

Is the EZ409HD compatible with Windows Vista?

Yes, your EZ409HD RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ409HD?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ409HD camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ409HD Small Wonder?

The EZ409HD records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ409HD digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ409HD with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ409HD?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ409HD?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ409HD?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

Can theEZ409HD be mounted on a tripod?

No, it is too thin for a tripod mount.

TTroubleshooting the RCA EZ300HD Small Wonder Camcorder

Problem:

Solution:

Why won't the EZ300HD turn on?

Make sure the battery level is not too low. Connect the camcorder to a USB port and allow the camcorder to charge for 3 hours.

If the camcorder display is not turning on after it is plugged in to the charger/USB port, try sliding the power switch to the on position.

Why can't the microSD card be detected by my EZ300HD?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ300HD turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ300HD?

Make sure the memory space is not full for recording. If the camcorder is full, please remove any unnecessary files on the camcorder or replace the micro SD card with one that has memory space available.

The camcorder battery level may be too low; charge the camcorder before trying again.

Why is the available time for recording videos significantly reduced on my EZ300HD?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ300HD?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ300HD?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ300HD?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Why don't my videos display on my TV while connecting via HDMI on the RCA EZ300HD Camcorder?

Make sure to use a qualified HDMI cable for connection.

Check to ensure the TV set input selection is correct and matches the HDMI cable plug selected.

Some TV sets may be not fully compatible with HDMI standard, try to use AV OUT to playback video.

Can I retrieve deleted videos from my EZ300HD?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ300HD functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on the digital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ300HD?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ300HD, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ300HD into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ300HD.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

You may also try these solutions:

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback or recording on the camcorder before connecting it to the PC.

The battery level may be too low, try connecting the camcorder to the PC and then slide the camcorder's power switch to the on position.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why isn't my EZ300HD allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ300HD camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ300HD?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ300HD?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ300HD using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ300HD stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ300HD RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ300HD Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ300HD Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ300HD when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ300HD.

Why does the EZ300HD Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ300HD RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ300HD RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ300HD using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ300HD using the RCA Memory Manager program.

Is the EZ300HD compatible with Windows Vista?

Yes, your EZ300HD RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ300HD?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ300HD camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ300HD Small Wonder?

The EZ300HD records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ300HD digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ300HD with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ300HD?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ300HD?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ300HD?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

Why doesn't my MAC play the .avi files through Quicktime?

Playback of the .avi files on a MAC require the installation of the Perian ( http://www.perian.org ) codec pack for Quicktime in order to play in the MAC.

To install Perian:

Close any open Quicktime players.

Open the web browser and download and install the codec from h ttp://www.perian.org.

Reopen Quicktime and play the video.

Why won't my PC boot up while the EZ300HD is connected via USB?

There might be a conflict between the PC and the camcorder. Unplug the camcorder from the USB jack before turning on PC.

Do I need separate software to edit videos/photos captured with my EZ300HD?

RCAs Memory Manager software, which is built-in to all Small Wonder models, supports basic editing features (e.g., trim and joint multiple video clips).

For consumers who desire advanced editing capabilities, we recommend Pinnacle Plus* for PC or iMovie* for MAC (*not included).

Can I upload my videos to YouTube?

Yes, Memory Manager makes uploading to YouTube extremely easy! Simply select the sharing icon in the Memory Manager software, then select YouTube as the sharing option. Users can login with their YouTube account information and select the video they wish to share.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Applicable Model Numbers: EZ300, EZ300HD, EZ300HD-A

Tr

Troubleshooting the RCA EZ219, EZ219-A Series of Camcorders

Problem:

Solution:

Why won't the EZ219 turn on?

Make sure the battery level is not too low. Connect the camcorder to a USB port and allow the camcorder to charge for 3 hours.

If the camcorder display is not turning on after it is plugged in to the charger/USB port, try sliding the power switch to the on position.

The firmware inside the camcorder may be corrupted; please click here to download the firmware update/restore utility and follow the on-screen instructions. Before updating firmware, always back up your files first!

Why can't the microSD card be detected by my EZ219?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ219 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ219?

Make sure the memory space is not full for recording. If the camcorder is full, please remove any unnecessary files on the camcorder or replace the micro SD card with one that has memory space available.

The camcorder battery level may be too low; charge the camcorder before trying again.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why is the available time for recording videos significantly reduced on my EZ219?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ219?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ219?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ219?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Why don't my videos display on my TV while connecting via HDMI on the RCA EZ219 Camcorder?

Make sure to use a qualified HDMI cable for connection.

Check to ensure the TV set input selection is correct and matches the HDMI cable plug selected.

Some TV sets may be not fully compatible with HDMI standard, try to use AV OUT to playback video.

Can I retrieve deleted videos from my EZ219?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ219 functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on the digital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ219?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ219, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ219 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ219.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

You may also try these solutions:

Try a different USB port on the PC.

If connecting through a USB hub, remove the hub and directly connect to the PC.

If using an extension USB cable, remove the extension cable and directly connect to the PC.

Stop playback or recording on the camcorder before connecting it to the PC.

The battery level may be too low, try connecting the camcorder to the PC and then slide the camcorder's power switch to the on position.

The power supply of the USB port might be marginal; removing some devices from the USB ports may help. Or you can try a USB hub with external power supply.

Why isn't my EZ219 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ219 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ219?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ219?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ219 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ219 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ219 RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ219 Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ219 Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ219 when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ219.

Why does the EZ219 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ219 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ219 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ219 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ219 using the RCA Memory Manager program.

Is the EZ219 compatible with Windows Vista?

Yes, your EZ219 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ219?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ219 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ219 Small Wonder?

The EZ219 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ219 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ219 with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ219?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ219?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ219?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

Why doesn't my MAC play the .avi files through Quicktime?

Playback of the .avi files on a MAC require the installation of the Perian ( http://www.perian.org ) codec pack for Quicktime in order to play in the MAC.

To install Perian:

Close any open Quicktime players.

Open the web browser and download and install the codec from http://www.perian.org.

Reopen Quicktime and play the video.

Why won't my PC boot up while the EZ219 is connected via USB?

There might be a conflict between the PC and the camcorder. Unplug the camcorder from the USB jack before turning on PC.

Do I need separate software to edit videos/photos captured with my EZ219?

RCAs Memory Manager software, which is built-in to all Small Wonder models, supports basic editing features (e.g., trim and joint multiple video clips).

For consumers who desire advanced editing capabilities, we recommend Pinnacle Plus* for PC or iMovie* for MAC (*not included).

Can I upload my videos to YouTube?

Yes, Memory Manager makes uploading to YouTube extremely easy! Simply select the sharing icon in the Memory Manager software, then select YouTube as the sharing option. Users can login with their YouTube account information and select the video they wish to share.

Applicable Model Numbers: EZ219, EZ219-A EZ219BK, EZ219BK-A EZ219BL, EZ219BL-A EZ219CH, EZ219CH-A EZ219PL, EZ219PL-A EZ219RD, EZ219RD-A EZ219WH, EZ219WH-A

Troubleshooting the RCA EZ218, EZ218BK Camcorder

Problem:

Solution:

Why won't the EZ218BK turn on?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why can't the microSD card be detected by my EZ218BK?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ218BK turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ218BK?

Make sure the memory space is not full for recording.

Why is the available time for recording videos significantly reduced on my EZ218BK?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ218BK?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ218BK?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ218BK?

Adjust the volume by pressing + or - during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Why don't my videos display on my TV while connecting via HDMI on the RCA EZ218BK Camcorder?

Make sure to use a qualified HDMI cable for connection.

Check to ensure the TV set input selection is correct and matches the HDMI cable plug selected.

Some TV sets may be not fully compatible with HDMI standard, try to use AV OUT to playback video.

Can I retrieve deleted videos from my EZ218BK?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ218BK functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on thedigital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ218BK?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ218BK, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ218BK into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ218BK.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ218BK allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full - Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ218BK camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ218BK?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ218BK?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ218BK using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ218BK stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ218BK RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ218BK Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ218BK Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ218BK when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ218BK.

Why does the EZ218BK Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ218BK RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ218BK RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ218BK using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ218BK using the RCA Memory Manager program.

Is the EZ218BK compatible with Windows Vista?

Yes, your EZ218BK RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ218BK?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ218BK camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ218BK Small Wonder?

The EZ218BK records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ218BK digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ218BK with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ218BK?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ218BK?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ218BK?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Troubleshooting the RCA EZ215 Camcorder

Problem:

Solution:

Why won't the EZ215 turn on?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why can't the microSD card be detected by my EZ215?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ215 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ215?

Make sure the memory space is not full for recording.

Why is the available time for recording videos significantly reduced on my EZ215?

Make sure you have properly selected the video recording quality before recording.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why are the recording time and date incorrect on my EZ215?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ215?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ215?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Can I retrieve deleted videos from my EZ215?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ215 functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on thedigital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ215?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ215, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ215 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ215.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ215 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ215 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ215?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ215?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ215 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ215 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ215 RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ215 Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ215 Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ215 when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ215.

Why does the EZ215 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ215 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ215 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ215 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ215 using the RCA Memory Manager program.

Is the EZ215 compatible with Windows Vista?

Yes, your EZ215 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ215?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ215 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ215 Small Wonder?

The EZ215 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ215 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ215 with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ215?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why does pressing the Record button not start a video recording immediately on my EZ215?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

Why does pressing the Photo button not take a photo immediately on my EZ215?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

Applicable Model Numbers:EZ215, EZ215-A, EZ215BL, EZ215BL-A, EZ215PK, EZ215PK-A, EZ215PL, EZ215PL-A, EZ215RD, EZ215RD-A, EZ215SL, EZ215SL-A

T

Troubleshooting the RCA EZ210, EZ210-A Camcorder

Problem:

Solution:

Why won't the EZ210 turn on?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why can't the microSD card be detected by my EZ210?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't my EZ210 recognize memory cards other than the one included when I purchased it?

The EZ210 will not support SDHC cards.

Why won't the EZ210 turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ210?

Make sure the memory space is not full for recording.

Why is the available time for recording videos significantly reduced on my EZ210?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ210?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ210?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ210?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Can I retrieve deleted videos from my EZ210?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ210 functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on thedigital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ210?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ210, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ210 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ210.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ210 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ210 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ210?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ210?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ210 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ210 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ210 RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ210 Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ210 Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ210 when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ210.

Why does the EZ210 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ210 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ210 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ210 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ210 using the RCA Memory Manager program.

Is the EZ210 compatible with Windows Vista?

Yes, your EZ210 RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ210?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ210 camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ210 Small Wonder?

The EZ210 records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ210 digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ210 with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ210?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why does pressing the Record button not start a video recording immediately on my EZ210?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why does pressing the Photo button not take a photo immediately on my EZ210?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

ooting the RCA EZ210, EZ210-A Camcorder

Troubleshooting the RCA EZ209HD Camcorder

Problem:

Solution:

Why won't the EZ209HD turn on?

Make sure the battery is not empty. Refer to the user manual to properly charge the camcorder before use.

Why can't the microSD card be detected by my EZ209HD?

Make sure the microSD card is inserted properly.

Remove and insert the card from the card slot again when the camcorder is powered off.

Why won't the EZ209HD turn on after being connected to PC or AC/DC adapter?

The camcorder battery may be very low.

The camcorder may be locked up. Slide and hold the Power key for 10 seconds to reset. After releasing the Power key, wait 10 seconds and then slide the Power key to the on position.

Why can't I record videos on the EZ209HD?

Make sure the memory space is not full for recording.

Why is the available time for recording videos significantly reduced on my EZ209HD?

Make sure you have properly selected the video recording quality before recording.

Why are the recording time and date incorrect on my EZ209HD?

Make sure you have properly set the date and time in the setting menu. Refer to "Menu settings" for more information.

Can the keytone be turned off on my EZ209HD?

Yes. Refer to "Menu settings" for more information.

Why isn't there any sound when playing back recordings on my EZ209HD?

Adjust the volume by pressing + or during playback.

Why are the pictures distorted when videos are played back via a TV set?

Make sure you have correctly selected the TV output system (PAL or NTSC) from the setting menu. Refer to "Menu settings" for more information.

Make sure to use the included AV cable and connect the yellow colored RCA plug to Video, and the white colored RCA plug to Audio Left channel of the TV set.

Make sure the TV's input mode selection matches the input that the RCA plugs were placed into.

Why don't my videos display on my TV while connecting via HDMI on the RCA EZ209HD Camcorder?

Make sure to use a qualified HDMI cable for connection.

Check to ensure the TV set input selection is correct and matches the HDMI cable plug selected.

Some TV sets may be not fully compatible with HDMI standard, try to use AV OUT to playback video.

Can I retrieve deleted videos from my EZ209HD?

Unfortunately, deleted videos cannot be retrieved.

Why isn't the EZ209HD functioning properly?

Slide and hold the On/Off switch for more than 10 seconds to reset the camcorder.

Why can't I view recorded videos on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on the digital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't my friends view the videos I have sent them that were recorded with the EZ209HD?

Use the SHARE functions of the Memory Manager for sharing videos with friends and family. The native files from the camcorder may not play in other computers.

Why do my videos, captured with the EZ209HD, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ209HD into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ209HD.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ209HD allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ209HD camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ209HD?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ209HD?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ209HD using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ209HD stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ209HD RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ209HD Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ209HD Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ209HD when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ209HD.

Why does the EZ209HD Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ209HD RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ209HD RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ209HD using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ209HD using the RCA Memory Manager program.

Is the EZ209HD compatible with Windows Vista?

Yes, your EZ209HD RCA Small Wonder is compatible with Windows Vista.

Why is the recorded video out of focus on the RCA EZ209HD?

The recording distance may be too close.

Make sure you have enough distance between the camcorder and the object. (1.8 meters, or 6 feet, minimum)

Why isn't my RCA EZ209HD camcorder charging correctly?

Make sure the USB cable is securely connected to both the PC and the camcorder. The PC must be turned on to charge the camcorder.

Make sure the AC/DC adapter is connected to a working AC outlet and the USB plug is secured connected to the camcorder.

If all connections have been verified as secure and in working order, slide the power switch of the camcorder to the on position.

If the environment temperature is too high, the camcorder will stop charging. Move the camcorder away from the heat source and allow to cool before charging again.

Try another USB port - there may be a problem with the one your attempting to use.

Are there any software/hardware conflicts that I need to be aware of when using my RCA EZ209HD Small Wonder?

The EZ209HD records videos using the H.264 video coding technology and the video files use the AVI file format. For these videos to play on your computer, you must have an H.264 video decoder installed in your computer. The Memory Manager software that is included on the EZ209HD digital camcorder includes an H.264 video decoder that automatically installs on your computer.

Please note that other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Shared (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera prior to use.

Can I share the videos/photos I capture on my RCA Small Wonder EZ209HD with a friend/relative who has a Mac?

Yes, there are multiple sharing options, including:

Box.net: you can upload videos up to 35MB and share privately with friends and family.

Youtube: you can upload videos up to 100MB to and share videos publicly.

E-mail: the Memory Manager software converts videos to the Microsoft WMV video format (which can play on all Windows and MAC computers without a codec) and reduce the resolution of the videos so they are more likely to fit as an e-mail attachment. Memory Manager gives consumers the option to directly attach the converted videos to an e-mail to send to friends and family.

Alternatively, consumers can send the original H.264/AVI file to MAC users for easy play-back.

Where are the recordings on my EZ209HD?

The recorded file may be stored in the internal memory of camcorder instead of the SD Card, please remove the micro SD card and browse again. Also, you can connect the camcorder to your computer and search both the internal / external memory's DCIM media folder.

Why is the recorded video very dark in low light conditions and very bright in high sunlight conditions?

The LIGHTING setting in the cameras MENU allows you to manually set the camcorder to the preferred selection, providing the best performance depending on the light conditions.

"LOW LIGHT" in low light conditions.

"INDOOR" in normal light conditions.

"OUTDOOR" in sunlight conditions.

Why does pressing the Record button not start a video recording immediately on my EZ209HD?

If the camcorder is in photo mode, pressing the record button the first time will toggle the camcorder to video mode.

You will then need to press the record button again to start video recording.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why does pressing the Photo button not take a photo immediately on my EZ209HD?

If the camcorder is in video mode, pressing the photo button the first time will toggle the camcorder to camera mode.

You will then need to press the photo button again to take a photo.

T

Troubleshooting the RCA EZ207 Series Camcorder

Problem:

Solution:

Why can't I view my videos recorded with the EZ207 on my PC?

Validate your system meets the Minimum PC Requirements.

Plug the camcorder into your PC's USB port and launch the RCA Memory Manager installer. Note: RCA Memory Manager installs a required HD video codec*, and skipping this step will prevent you from being able to view the videos on your PC. Note: If you are prompted to install a newer version of RCA Memory Manager after initially installing it from the camcorder, we highly recommend that you do, as we frequently make improvements and add features to the software. (In the future, you may also be prompted to update the camcorder's firmware.) Note: The Small Wonder records videos using H.264 video encoding technology and the video files use the AVI file format. For these videos to play on your computer, you must have our H.264 video decoder installed in your computer. The Memory Manager software that is included on thedigital camcorder includes our unique H.264 video decoder that automatically installs on your computer. Note: Other cameras and camcorders install similar H.264 decoders onto your computer, which may result in difficulty playing videos captured with your Small Wonder and edited with Memory Manager software. RCA has identified conflicts with the latest versions of DivX, Nero, Flip Share (installed by the Flip camcorder) and Arcsoft Total Media Extreme (installed with Kodak and Aiptek camcorders). If your Small Wonder videos do not work with the Memory Manager software, it is most likely the result of a codec conflict and can be corrected by uninstalling the software from your other camera or camcorder prior to use.

Why can't I hear sound during the playback of videos on my EZ207?

Find the volume keys on the player.

Turn the volume all the way up.

You should see a speaker on the playback screen with a volume bar that moves up and down.

If this doesn't work, play the video on a PC to see if there is any sound.

Replace the player if the video has no sound from either test.

Why do my videos, captured with the EZ207, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ207 into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ207.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ207 allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ207 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ207?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ207?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

Why can't I properly operate my EZ207 using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ207 stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting a runtime error message when trying to install the RCA Memory Manager Software on my PC?

Close the error message dialog box.

Unplug the Camcorder and plug it into the PC again.

Memory Manager will launch automatically*. Once Memory Manager is started, it will detect a new update.

Follow the on screen update procedure and a new version of Memory Manager can be downloaded and updated automatically. (Make sure a high speed Internet connection is available.)

*To manually launch RCA Memory Manager; Click Start > All Programs > RCA Memory Manager > RCA Memory Manager.

If the above steps still do not solve the problem, please click here to directly download the latest version of Memory Manager.

Why am I getting an error message when I try to update my EZ207 RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ207 Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ207 Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ207 when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ207.

Why does the EZ207 Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ207 RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ207 RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

Why do I get a Windows - No Disk error message when trying to access my EZ207 using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ207 using the RCA Memory Manager program.

Is the EZ207 compatible with Windows Vista?

Yes, your EZ207 RCA Small Wonder is compatible with Windows Vista.

Is the EZ207 compatible with Mac OS?

No, your EZ207 RCA Small Wonder is not compatible with a Mac Operating System. You could however, playback your videos via QuickTime on your Mac.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

For any other problems not listed above:

Most problems with this camcorder can be solved by following a few simple steps:

Always back up your files to your PC or to a MicroSD card.

Make sure you have administration rights on your PC.

Make sure your PC has the minimum requirements.

If you have previously installed or tried to install the RCA Detective or RCA Memory Manager Software, please uninstall them as well as the Hax264 codec.

Click here to download the latest version of the RCA Memory Manager Software compatible with your camcorder. Follow the on-screen instructions.

Once installed, please check for updates for the software or for firmware updates. You may also restore your camcorder's firmware to its original state by clicking here to download the firmware update/restore utility and then following the on-screen instructions.

Applicable Models: EZ207, EZ207-A, EZ207CL, EZ207CL-A, EZ207MD, EZ207MD-A

Troubleshooting the RCA D770 Universal Remote Control

Why isn't the D770 remote operating my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Remove any obstacles between the remote and the component. Make sure to aim the remote at the IR sensor on the component.

Make sure the batteries are fresh and properly installed. (See Battery Installation on page 3.) Replace the batteries with two new AAA batteries, if necessary. Reprogramming may be required.

Reset the remote. Remove the batteries, then press and hold the number 1 key on the remote for several seconds to reset the microprocessor inside the remote. Release the number 1 key, reinstall the batteries, and try the remote again. Reprogramming will be required.

Why can't the D770 remote be programmed to operate my component?

You may be too far away from the component or at a wrong angle. This remote uses IR (infrared) technology to communicate with components. The remote sends the code, and the components IR sensor reads the code. Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move closer and make sure you point the remote at the component (VCR when programming the VCR key; DVD when programming the DVD key; TV when programming the TV key; satellite receiver when programming the SAT key).

If you've entered all of the codes for your brand that are in the enclosed Code Lists and followed the instructions, try the Automatic Code Search method (See Using Automatic Code Search on page 8).

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

To program the universal remote to operate a combination unit (TV/VCR or TV/DVD), first try the VCR or DVD codes for your brand. Some units, however, require that you program both the TV (using the TV codes) and the VCR or DVD (using the VCR or DVD codes) for full operation.

To program the universal remote to operate a combination unit (VCR /DVD), first program your VCR using the VCR key and then program your DVD using the DVD key.

Why isn't the D770 remote performing commands properly?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Make sure component is ready (e.g., DVD player has disc loaded; VCR has tape loaded, etc.).

You may have pressed an invalid key for the mode the remote is in (e.g., the RECORD key only works in VCR Mode).

If you're trying to turn on an RCA, GE, or PROSCAN component, press the component key (TV, VCR, DVD, SAT, AUX1, AUX2) instead of the ON-OFF key.

If you're trying to change channels, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your component features (e.g., only turns a component on and off). Follow the steps provided for programming the remote (See Programming sections on pages 57). If the component can be turned on and off, make sure you press the CH+/CH- key to see if the component responds. If not, try the next code from the list.

Why doesn't the LED light when I press a key on the D770 remote?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

You may have pressed an invalid key for the mode the remote is in (e.g., the RECORD key only works in VCR Mode).

Make sure the batteries are properly installed. (See Battery Installation on page 3).

Replace the batteries with two new AA batteries. Reprogramming may be required.

Why won't the VCR record using the D770 remote?

As a safety feature, you must press the RECORD key twice to begin recording.

Make sure the tape is properly loaded in the VCR.

Make sure the tape is not write-protected. If the safety tab is removed, the tape is write protected and you cannot record onto that tape.

Why won't the D770 remote change channels on my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Press the OK key after you enter a channel number.

Why doesn't my components menu appear on the TV screen when using the D770 remote to access it?

The TV must be tuned to the Video Input that matches the manner in which you connected the component to the TV. For example, if you connected your DVD player to your TV by connecting audio/video cables (usually color-coded yellow, red and white) to the TVs Input 1 jack, you must tune the TV to its Video 1 Input channel. Remember, different manufacturers label these jacks differently. Consult the instruction manual that came with the TV for more information.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Menu access isn't supported for all brands. If thats the case, you need to use your original remote control to access menu functions for these components.

Troubleshooting the RCA D771 Universal Remote Control

Why isn't the D771 remote operating my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Remove any obstacles between the remote and the component. Make sure to aim the remote at the IR sensor on the component.

Make sure the batteries are fresh and properly installed. (See Battery Installation on page 1.)

Replace the batteries with two new AAA batteries, if necessary. Reprogramming may be required.

Reset the remote. Remove the batteries, then press and hold the number 1 key on the remote for several seconds to reset the microprocessor inside the remote. Release the number 1 key, reinstall the batteries, and try the remote again. Reprogramming will be required.

Why can't the D771 remote be programmed to operate my component?

You may be too far away from the component or at a wrong angle. This remote uses IR (infrared) technology to communicate with components. The remote sends the code, and the components IR sensor reads the code. Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move closer and make sure you point the remote at the component (VCR when programming the VCR key; DVD when programming the DVD key; TV when programming the TV key; satellite receiver when programming the SAT key).

If you've entered all of the codes for your brand that are in the enclosed Code Lists and followed the instructions, try the Automatic Code Search method.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

To program the universal remote to operate a combination unit (TV/VCR or TV/DVD), first try the VCR or DVD codes for your brand. Some units, however, require that you program both the TV (using the TV codes) and the VCR or DVD (using the VCR or DVD codes) for full operation.

To program the universal remote to operate a combination unit (VCR /DVD), first program your VCR using the VCR key and then program your DVD using the DVD key.

Why isn't the D771 remote performing commands properly?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Make sure component is ready (e.g., DVD player has disc loaded; VCR has tape loaded, etc.).

You may have pressed an invalid key for the mode the remote is in (e.g., the RECORD key only works in VCR Mode).

If you're trying to turn on an RCA, GE, or PROSCAN component, press the component key (TV, VCR, DVD, SAT, AUX1, AUX2) instead of the ON-OFF key.

If you're trying to change channels, try pressing the OK key after entering the channel number as this is a requirement of certain models and brands.

There is a possibility that a programmed code may only be able to control some of your component features (e.g., only turns a component on and off). Follow the steps provided for programming the remote (See Programming sections on pages 57). If the component can be turned on and off, make sure you press the CH+/CH- key to see if the component responds. If not, try the next code from the list.

Why doesn't the LED light when I press a key on the D771 remote?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

You may have pressed an invalid key for the mode the remote is in (e.g., the RECORD key only works in VCR Mode).

Make sure the batteries are properly installed. (See Battery Installation on page 1).

Replace the batteries with two new AA batteries. Reprogramming may be required.

Why won't the VCR record using the D771 remote?

As a safety feature, you must press the RECORD key twice to begin recording.

Make sure the tape is properly loaded in the VCR.

Make sure the tape is not write-protected. If the safety tab is removed, the tape is write protected and you cannot record onto that tape.

Why won't the D771 remote change channels on my component?

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Press the OK key after you enter a channel number.

Why doesn't my components menu appear on the TV screen when using the D771 remote to access it?

The TV must be tuned to the Video Input that matches the manner in which you connected the component to the TV. For example, if you connected your DVD player to your TV by connecting audio/video cables (usually color-coded yellow, red and white) to the TVs Input 1 jack, you must tune the TV to its Video 1 Input channel. Remember, different manufacturers label these jacks differently. Consult the instruction manual that came with the TV for more information.

You must put the remote in the correct mode by pressing the corresponding component key (TV, VCR, DVD, SAT, AUX1, AUX2) so the remote knows which component you want to operate.

Menu access isn't supported for all brands. If thats the case, you need to use your original remote control to access menu functions for these components.

\

Troubleshooting the RCA EZ201BK Camcorder

Problem:

Solution:

Why can't I hear sound during the playback of videos on my EZ201BK?

Find the volume keys on the player.

Turn the volume all the way up.

You should see a speaker on the playback screen with a volume bar that moves up and down.

If this doesn't work, play the video on a PC to see if there is any sound.

Replace the player if the video has no sound from either test.

Why do my videos, captured with the EZ201BK, playback unclear or "blotchy" on the PC, or with sound only?

Its possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder.

To remedy this situation:

Turn off Support for Generic MPEG4 on DivX decoder by accessing the DivX Decoder Configuration Utility.

Go to: START ALL PROGRAMS DivX > DivX Codec > Decoder Configuration Utility

Why isn't anything happening when I plug my EZ201BK into a PC?

When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place.

www.microsoft.com

If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.

Go to Start > My Computer and look for the drive called EZ201BK.

Double-click this drive icon to open your camcorder.

Then click RCAMemoryMgr.exe to launch the Memory Manager software.

Why isn't my EZ201BK allowing me to record any more videos?

First, check to make sure you have some available memory left. Make sure that you haven't loaded any non-video files onto the camcorders flash memory.

Also, the camcorder has a limit of 98 video recordings on the internal flash memory or the optional memory card. If you reach this maximum file limit and try to record another video, the LCD screen will present the message, Camcorder Full Maximum Video Limit Reached. To continue recording when this limit is reached you will have to either:

Save the videos to your PC using Memory Managers Save All function.

Insert a memory card and copy the camcorders contents onto it.

Insert a memory card and record directly to it.

Why does the EZ201BK camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder?

If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.

DO NOT remove the DCIM folder. This is where your video files are stored. If you delete this folder you will not be able to recover any lost videos.

DO NOT remove the system folder, autorun.inf, ReadMe.txt, or RCAMemoryMgr.exe files.

What is Box.net?

Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net.

What do I do if I have forgotten my Box.net login information?

Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset.

How long will my Box account be available?

Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.)

Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net?

The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email providers policies for spam filter adjustment.

Why am I unable to share my videos?

First, make sure your computer is connected to the Internet and your camcorder is properly connected to a PC USB port.

A router, firewall, or corporate proxy server may prevent a successful outbound connection needed for sharing. Please see the computer and router's help documentation for further assistance or contact your system administrator.

Why am I able to record longer than the display shows on the EZ201BK?

The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on average recording conditions.)

Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ201BK?

Be aware that you cannot access both the internal memory and the SD card simultaneously.

Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:

Insert the memory card into the card slot on the side of the camcorder and then connect the camcorder to the PC using the retractable USB connector.

Launch the RCA Memory Manager software.

Press and hold the red record button on the camcorder until a small SD card icon appears on the camcorders view screen. The Memory Manager software will now recognize the inserted memory card as the main video storage volume to access.

I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do?

This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card

Why can't I properly operate my EZ201BK using Windows XP SP1?

Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2.

Why did my EZ201BK stop recording even though I had free space on my SD card?

The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:

When the internal memory is full, pressing the Record button will start recording to the SD card.

Power on the Small Wonder and then insert an SD card. You will be asked if you want to copy the video clips stored on the Small Wonder internal memory to the SD card.

If you choose to copy the video clips to the SD card by pressing UP you will be asked if you want to delete the videos from the Small Wonders internal memory once copying is complete.

Deleting the videos by pressing and holding delete will remove all videos from the Small Wonders internal memory and thus free up more space for you to record on.

Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"?

Currently, you may combine up to six video clips on The Stage. This limit may increase in future Memory Manager releases.

Why am I getting an error message when I try to update my EZ201BK RCA Memory Manager software?

If you are experiencing issues running the updater provided in the Memory Manager software, click here to directly download the latest version of Memory Manager.

How can I view WMV files that were created by the EZ201BK Small Wonder's Memory Manager Application on a Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos that were converted by the Small Wonders Memory Manager Application when using OS X. One approach is to use the Flip4Mac which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime.

How do I play videos recorded with the RCA EZ201BK Small Wonder on Mac OS X?

Though the Small Wonder Memory Manager application is not compatible with Mac OS X, it may still be possible to access and play videos stored on the EZ201BK when using OS X. One approach is to use the DivX for Mac package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime. Videos are located in the DCIM\100VIDEO folder on the EZ201BK.

Why does the EZ201BK Memory Manager software convert the video format when I share?

When sharing via email or Box.net, the video files are automatically converted into the Windows Media Video (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments.

Where are my video files stored when I save them to the computer using the EZ201BK RCA Memory Manager Software?

Video files saved through the View Tab are stored at: My Documents/My Videos/RCA Small Wonder/ Saved Videos/Category (Category refers to the category that you assign to the video in the Video Details screen.)

Edited Videos are saved to: My Documents/My Videos/RCA Small Wonder/Edited Videos.

EZ Grab images are saved to: My Documents/My Pictures/RCA Small Wonder/EZ Grab Images

For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computers desktop.

Can I email or upload the original, uncompressed .AVI video file using the EZ201BK RCA Memory Manager Software?

No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net and upload them to your enhanced RCA Box account.

How long should it take to convert videos with the EZ201BK RCA Memory Manager application when sharing videos via email, uploading to Box.net or editing clips?

Conversion time varies with each PC and is heavily dependent on the amount of available RAM. Generally, the faster the PC is the quicker conversion will take place. Please be patient when converting longer videos. When tested on a PC running Windows XP SP2 with a 1.7 GHz Pentium 4 and 512 MB RAM the following results were obtained:

Recorded time (min)

LP conversion time (min)

HQ conversion time (min)

1

3

4

5

16

21

10

32

42

15

48

63

20

64

84

25

80

105

30

96

126

Why do I get a Windows - No Disk error message when trying to access my EZ201BK using the RCA Memory Manager program on a PC with Windows Vista?

A known Microsoft Vista operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue.

Using Microsofts Updater:

From the Start Menu, Type Windows Update and press Enter.

Select View available updates link.

Select all of the available Update for Microsoft Windows () options by placing a checkmark next to them.

Select the Install button.

Please visit Microsofts website at if you have any additional questions or concerns about downloading and installing updates.

After the updates have been downloaded, installed and configured, please attempt to access your EZ201BK using the RCA Memory Manager program.

What video resolutions does my EZ201BK use?

Your camcorder records in two resolutions and. The Memory Manger software can also convert your videos into Windows Media VideoTM (.wmv) format for greater compatibility and ease of sharing. (See the table below for more details.)

LP

HQ

E-mail

Upload

Resolution

448 x 336

640 x 480

240 x 180

320 x 240

Frames / second

30

30

30

24

Video codec

MPEG 4ASP

MPEG 4ASP

WMV-V9

WMV-V9

Audio codec

MPEG 1-L2

MPEG 1-L2

WMA-V9.1

WMA-V9.1

Video bit rate

1.4 MBPS

2.5

250 KBPS

250 KBPS

Average file size per minute

11 MB

20 MB

2.1 MB

2.1 MB

Is the EZ201BK compatible with Windows Vista?

Yes, your EZ201BK RCA Small Wonder is compatible with Windows Vista.

Troubleshooting the VOD80 Mobile DVD Player

Why is there no power at the Video Monitor on my VOD80 Mobile DVD Player?

Verify +12 VDC on Red wire at 2 pin Power Harness behind video monitor.

Verify ground connection with continuity test from known good ground to black wire at 2 pin Power Harness.

Why is there power but no video or sound on my VOD80 Mobile DVD Player?

Verify that the correct source is selected (DVD, AV1 or AV2).

Verify that the source is on and playing a known good media (such as a DVD).

Verify connections at both ends of the harness.

Why is there a picture but no sound on my VOD80 Mobile DVD Player?

Verify that the headphones are turned on; check headphone batteries.

Verify that power is available to the FM Modulator.

Make sure the FM modulator and the vehicle radio are set to the same FM station.

Why do I hear static or have poor sound quality on myVOD80 Mobile DVD Player?

In certain areas where there are a large number of FM radio stations (e.g. large cities, urban areas), the reception of the FM signal from the overhead pod may not be satisfactory, resulting in static, distorted sound or signal bleed thru from strong local radio stations.

This is not a defect in the product, but the result of a stronger local radio station overpowering the wireless FM transmitter in your overhead pod.

Why will my disc not play on the VOD80 Mobile DVD Player?

Insert a disc with the label side facing up.

Check the type of disc you put into disc tray. This DVD only plays DVDs, audio CDs and MP3s.

Why did the VOD80 Mobile DVD Player suddenly stop or cause the LCD screen to go black?

Turn the player OFF and then back ON.

If the player still does not respond, press the reset button.

Why won't my VOD80 Mobile DVD Player turn on?

Insert the key into the ignition and turn it to the ACC/ssory position.

If the player is still not working, then condensation may have formed in the DVD player, please allow the player time to dry out (about one hour).

Why is the picture distorted or skipping occasionally on my VOD80 Mobile DVD Player?

The disc may be dirty or scratched. Try cleaning or replacing the disc.

(NOTE: It is normal for some distortion to appear during forward and reverse scan)

Why is the sensor to the IR headphones not responding on my VOD80 Mobile DVD Player?

Consider replacing or recharging the batteries as they may be old or weak.

Make sure the remote sensor eye is not obstructed.

Why can't I fast forward or advance through a movie on my VOD80 Mobile DVD Player?

You cannot advance through the opening credits and warning information that appears at the beginning of many movies because the disc is programmed to prohibit that action by the distributor.

Why is the picture on the LCD screen dark on my VOD80 Mobile DVD Player?

The equipment may be located in a low temperature area. If this is the case, the LCD display will restore to normal brightness after playing for a few minutes.

You may also need to adjust the Brightness setting, as it could be set too low.

Why isn't the remote working to my VOD80 Mobile DVD Player?

When you purchased your overhead system the remote control came with the battery installed using a plastic insert to prevent battery discharge. Remove the plastic insert before attempting to use the remote.

Verify that the batteries in the remote are fresh.

Verify that the remote sensor eye is not obstructed.

If monitor is set to M1, press M1 button on remote

If monitor is set to M2, press M2 on remote.

Why does play start, but then stops immediately on my VOD80 Mobile DVD Player?

Be sure the disc is clean before inserting it in the DVD Player.

If condensation has formed in the DVD Player, allow the player to dry out.

What does it mean when the picture is blue on the LCD screen of my VOD80 Mobile DVD Player?

There could be interference caused by nearby external strong signal. (i.e. high voltage wire, transformer station, aircraft, etc.) To get better signal reception, you will need to move away from the interference.

Why is there a picture on the screen, but no sound is being produced from my IR headphones that go to myVOD80 Mobile DVD Player?

Verify that the headphones are turned on.

Consider replacing the batteries to the headphones if they are old or weak.

Make sure the FM modulator and the vehicle radio are set to the same FM station.

Verify that the volume is turned up if you are usingwired headphones.

Why can I not fast forward or reverse scan on myVOD80 Mobile DVD Player?

Some discs have sections that prohibit rapid scanning or title and chapter skip.

If you try to skip through the warning information and credits at the beginning of a movie, you won't be able to. This part of the movie is often programmed to prohibit this action.

bleshooting the

Troubleshooting the Audiovox MTG Series MMD92 DVD player

Why will my disc not play on the MMD92 Mobile DVD Player?

Insert a disc with the label side facing up.

Check the type of disc you put into disc tray. This DVD only plays DVDs, audio CDs and MP3s.

Both the unit and the disc are coded by region. If the regional codes don't match, the disc can't be played.

(NOTE: This DVD player is set to Region Number 1)

Why did the MMD92 mobile DVD player suddenly stop or cause the LCD screen to go black?

Turn the player OFF and then back ON.

If the player still does not respond, press the reset button.

Why will my MMD92 mobile DVD player not turn on?

Insert the key into the ignition and turn it to the ACC/ssory position.

If the player is still not working, then condensation may have formed in the DVD player, please allow the player time to dry out (about one hour).

Why is the picture distorted or skipping occasionally on my MMD92 mobile DVD player?

The disc may be dirty or scratched. Try cleaning or replacing the disc.

(NOTE: It is normal for some distortion to appear during forward and reverse scan)

Why is there no picture on the LCD screen of my MMD92 mobile DVD player?

Verify the system is in the correct video mode.

Check that the power wire is connected properly.

Check the fuse- if blown please replace it.

Check thatthe system cable is in the correct position.

The cable could also be damaged; if this is the case, consider replacing it.

Whyis the sensor to theIR headphones not responding on my MMD92 mobile DVD player?

Consider replacing or recharging the batteries as they may be old or weak.

Make sure the remote sensor eye is not obstructed.

Why can't I fast forward or advance through a movie on my MMD92 mobile DVD player?

You cannot advance through the opening credits and warning information that appears at the beginning of many movies because the disc is programmed toprohibit that action by the distributor.

Why is the picture on the LCD screen of my MMD92 mobile DVD player dark?

The equipment may be located in a low temperature area. If this is the case, the LCD display will restore to normal brightness after playing for a few minutes.

You may also need to adjust the Brightness setting, as it could be set too low.

Why does my IR remote not work on my MMD92 Mobile DVD Player?

When you purchased your overhead systemthe remote control came withthe battery installedusinga plastic insert to prevent battery discharge. Remove the plastic insert before attempting to use the remote.

Verify that the batteries in the remote are fresh.

Verify that the remote sensor eye is not obstructed.

If monitor is set to M1, press M1 button on remote

If monitor is set to M2, press M2 on remote.

Why is there no sound or distorted sound from my MMD92 mobile DVD player?

Make sure your DVD is connected properly.

Make sure all cables are securely inserted into the appropriate jacks.

If you are using the 2-channel IR headphones, make sure you turn on the IR headphone power, make sure the correct channel (A-B) is selected.

Make sure the Modulator is ON and the proper Frequency has been selected on the DVD player and car radio.

Make sure that unit is set to M1 when using Single Channel Headphones.

Why does play start, but then stops immediately on my MMD92 Mobil DVD Player?

Be sure the disc is clean before inserting it in the DVD Player.

If condensation has formed in the DVD Player, allow the player to dry out.

Why is there power, but no video or sound coming from my MMD92 mobile DVD player?

Verify that the correct source is selected (i.e. DVD, AUX).

Verify that the source is on and playing a known good media (such as a DVD).

Verify that both ends of the harness are connected.

What does it mean when the picture is blue on the LCD screen of my MMD92 mobile DVD player?

There could be interference caused by nearby external strong signal. (i.e. high voltage wire, transformer station, aircraft, etc.) To get better signal reception, you will need to move away from the interference.

Why is there no power coming from the video monitor of my MMD92 mobile DVD player?

Verify +12 VDC on the Red wire at 2 pin Power Harness behind video monitor.

Verify ground connection with continuity test from known good ground to black wire at 2 pin Power Harness.

Why is there a picture on the screen, but no sound is being produced from my IR headphones that go to my MMD92 mobile DVD player?

Verify that the headphones are turned on.

Consider replacing the batteries to the headphones if they are old or weak.

Make sure the FM modulator and the vehicle radio are set to the same FM station.

Verify that the volume is turned up if you are usingwired headphones.

Why can I not fast forward or reverse scan on my MMD92 Mobil DVD Player?

Some discs have sections that prohibit rapid scanning or title and chapter skip.

If you try to skip through the warning information and credits at the beginning of a movie, you won't be able to. This part of the movie is often programmed to prohibit this action.

Why do I hear static or have poor sound quality on my MMD92 mobile DVD player?

In certain areas where there are a large number of FM radio stations (i.e. large cities, urban areas), the reception of the FM signal from the overhead pod may not be satisfactory, resulting in static, distorted sound or signal bleed through from strong local radio stations. This is not a defect in the product, but the result of a stronger local radio station overpowering the wireless FM transmitter in your overhead pod.