Voxy FAQs

Of course! Many Voxy teachers speak a few languages fluently, so we suggest finding a teacher that speaks your native language. Your teacher will know that you are a beginner and will adjust the difficulty of your class accordingly. Remember: Feeling nervous is a very natural and positive part of the learning process. So go for it!

To schedule and attend classes in your mobile device, you'll need to update your Voxy app and download the BlueJeans app to your device.

In the Voxy app, you will see a new GROUP CLASSES tab. Tapping on this will open the group class availability list.

Click on the RESERVE A SEAT button to reserve your class. We will send a confirmation email once your class is reserved.

To attend your reserved class:

- At the time of your class, navigate to GROUP CLASSES and you will see the JOIN NOW button. NOTE: This button will appear 5 minutes before start time, and you must refresh the page to see this.

- Click on the JOIN NOW button to be redirected to the BlueJeans app (if you don't have the app, you will be redirected to the corresponding page to download it).

- Once the BlueJeans app is installed, the app will open to your class. There is no need to enter an ID.

To cancel a reserved class, simply click CANCEL.

NOTE: This must be done before the start of the class.

Live instruction classes are a great way to meet new people and practice your English. We have a few guidelines to make sure the classes are enjoyable and helpful for everyone. Live Instruction Code of ConductAs a learner participating in Voxys live instruction classes, you agree to be respectful of the teachers and your fellow learners by following this code of conduct:

You arrive to the class on time and stay for the entirety of the class.

You mute yourself when youre not speaking so background noise doesnt interrupt the class.

If another learner or the teacher is speaking, you allow him/her to finish before speaking.

In group classes, you allow others to have equal opportunity to speak in the class.

You do not use language that makes others uncomfortable, i.e. profane, sexually suggestive, rude or violent language.

You do not make disrespectful comments about race, religions, or countries.

You wear appropriate attire in the class, i.e. a shirt, pants, or other appropriate clothing.

In group classes, your cell phone is turned off or set to vibrate so you and your fellow participants and teacher are not distracted during the class.

The classroom is a place to learn and practice English, so please use English as much as possible during classes for both speaking and writing.

The Voxy methodology is for adults, and our classes are aimed at students 13 and older. To reaffirm: classes are not for minors. We strongly recommend voicing any questions or concerns to [email protected].

In this group class, students introduce themselves and explain where and when they were born.

Are you ready? Click here to reserve your class!

The amount of time that you should spend practicing with Voxy depends on your current proficiency level. Check yourFlex Study Planto see how much you should practice every week.

Remember: You can break up your weekly practice however you want! Spending just 10 or 15 minutes practicing every day is proven to have a big, positive impact on your learning.

If you did not receive your study plan in an email, contact us and we can send it to you.

Take the VPA by clicking the button Test Your Level on the main page or visit your My Level page.

You are actually learning grammar every time you practice with Voxy because grammar is incorporated into every lesson.

After you complete a lesson, we show you the grammar points you encountered and give you a brief explanation of them. If you'd like more focused grammar instruction, you can visit our Grammar Guide to read simple descriptions and take specific grammar lessons.

Watch this video to see how your Voxy course teaches you grammar.

If you need to reset your password, don't worry! It's quite easy! On the Voxy login page you will see a link that will help you reset your password. By clicking on that link you will see a space to write your email. Enter your email and then click on the "Reset Password" button and we will send you by mail the instructions you need to complete the process. If you need more information, do not hesitate to contact us via [email protected]

Group classes are a great way to practice speaking and listening. Our native English-speaking teachers will help you improve your fluency and accuracy, and you will make friends from all around the world! Follow these steps to reserve a seat in a group class.

At the top of the page, click Live Instruction and then Group Classes.

Here you will see classes that are appropriate for your level. You are welcome to attend any of these classes.

You can also see the date and time of each class. Choose the class you want to attend and click the Reserve a seat button. Once you have reserved a seat, the class will move to the top of your page and the button will read Reserved. Ten minutes before the class starts, a Join Now button will appear. Simply click this button to attend.

The first time that you attend a private or group class, you will be asked to download a plugin. This plugin allows your computer to run our live video Live Instruction software. Simply follow the steps that appear on your screen to download it.

When you click to join, you may see a window that asks you to allow your audio and video to connect. Click on the first option, Send and Receive, and then Join to get started. Remember that space is limited, so be sure to arrive on time.

If you need help resetting your password, we can help by sending you a link to reset it.

1. Click onForgot your Password?2. Enter the email address 3. SelectReset Password4. Check your inbox for a password reset email5. Click on the URL provided in the email and enter a new password

No Email Received?

1. Check your spam/junk folder2. Make sure the email address [email protected] is not blocked or make sure all emails from this email are always delivered3. If that still does not work please contact [email protected]

To cancel or reschedule a group class you need to go to the Group Classes page and you will see that the class you have reserved will have a link that says "Cancel" (if it is not yet the class schedule). If you click there you will have canceled your reservation in that class, and if you want, you can already book another one that you think best.

In this group class, learners practice talking about describing what they studied and how it relates to their jobs.

Are you ready? Click here to reserve your class!

If you have any questions or would like to send us any feedback you can write to [email protected]. We read and respond to each message and would be happy to help you.

If you're having trouble with your Live Instruction class, these tips may help you solve the issue.

Do you have the plugin?

The first time that you attend a private or group class, you may be asked to download a plugin. This plugin allows your computer to run our live video classes. Installing the plugin is easy.

Your computer may also require you to allow a popup window in order to view the class.

Did you turn on the class video and audio?

When you click to join, you will see a window that asks you to allow your audio and video to connect. Click on the first option, Send and Receive, and then Join. If you don't click this, you won't hear anything!

Did you check your computer audio?

In order to have the best class experience, make sure that the microphone and audio outputs on your computer are set up correctly. We recommend using a headset so that your teacher and classmates can hear you clearly.

Tip: Make sure you are in a quiet space. Background noise (even from an air conditioner or vent) will cause buzzing sounds and can be distracting.

Is your browser blocking popups?

A popup blocker can prevent your class window from opening. Check your browser settings and make sure to allow popups.

Mute yourself for best audio

The best way to hear your teacher and classmates is to mute yourself in the class window. When you want to unmute yourself, simply press the space bar. This will eliminate background noise and echoes. But don't get too comfortable with the mute button either. The best way to learn a language is by speaking!

In this group class, students talk about how they use their cellphones.

Are you ready? Click here to reserve your class!

Voxy helps you improve by giving you the exact practice that you need. Your course difficulty adjusts automatically based on your performance. So the only thing you need to do is practice regularly with the material we give you! To improve more quickly, we recommend that you attend more group and private live instruction classes.

If you have questions about your progress, contact a Voxy Coach at [email protected] and well make sure youre on the right track.

In this group class, students learn about the Internet of Things and discuss smart devices in their homes.

Are you ready? Click here to reserve your class!

If you think that your Voxy course is not behaving as expected, we would appreciate it if you'd let us know. We collect bug reports sent by our learners to detect emergencies and other issues.

You can report a bug directly to the Learner Success Team. You can write to [email protected].

Please consider making it as detailed as possible, including the device, internet browser, describing the action you were taking when the issue occurred and also taking a screenshot to include in the report.

Our team will respond to you as soon as possible.

When you are taking the oral test to test your level you will hear each question twice, and then you will have 15 seconds to think about your answer. When time is up, this is when you should start talking and record your answer. Do not forget to wait for the time for your response to be recorded correctly. If you have any technical problems do not hesitate to contact us via [email protected]

Your organization is responsible for your enrollment in the Voxy course. If you have any questions, please contact your organization directly or send an email to [email protected].

Please contact the partner directly to make your cancellation request. If you are not sure who to contact please send an email to [email protected], we will me more than glad to help you.

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes specific problems, like loading or formatting issues on sites.

In Chrome:

1. On your computer, open Chrome.2. At the top right, click More.3. ClickMore tools>Clear browsing data.4. At the top, choose a time range. To delete everything, selectAll time.5. Next to Cookies and other site data and Cached images and files, check the boxes.6. ClickClear data.

Mexico +52 55 4161 3575Spain +34 518 888 679Brazil +55 21 3957 9005USA +1 (888) 474-1391

In this group class, learners talk about celebrations that happen in their hometowns.

Are you ready? Click here to reserve your class!

Credits are Voxy's currency for private Live Instruction classes. Each credit is equal to 15 minutes. Credits can be combined to book longer lessons,e.g., two credits equals a 30-minute lesson.

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You can see how many credits you have by going to the Private Classes page. If you need additional credits, you can purchase them .

Remember: Group Live Instruction classes do not require credits.

Your Voxy course provides live private and group classes to improve your speaking, pronunciation, and conversation skills.

Private ClassesYou can schedule 1:1 classes with any teacher you choose. Your personal classes can focus on any topic or skill you like, for example, pronunciation, grammar, or interview skills. Your teacher can see your recent lessons, so they are prepared to help you in any areas that need extra attention. We recommend having a live class at least once every week. To see how to schedule a private class, click here. To see how to attend a private class, click here.

Group ClassesIf you want more speaking practice, you can also join one of our group classes. Every day you can choose from a wide variety of group classes. Led by one of our certified, native English-speaking teachers, each class is focused on a new topic and has up to nine other learners. For instructions on joining a group class, click here.

In this group class, learners talk about what happens when they lose their cellphones.

Are you ready? Click here to reserve your class!

In this group class, learners talk about how pollution affects where they live.

Are you ready? Click here to reserve your class!

Private Live Instruction is a valuable part of your course. Follow these steps to schedule a class with one of our native English-speaking teachers.

At the top of the page, click Live Instruction and then Private Classes.

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On this page, click the Get Started button.

The first step is to select your timezone so that you're able to see all the available sessions for you.

Then select a class length, date, and time. Private classes can be 15, 30, 45, or 60 minutes long. All private classes must be scheduled at least 24 hours in advance. To see all available dates, click the arrows.

Next, select your teacher. Click on the time youd like based on the availability of your preferred teacher. You can take classes with many different teachers, so try a few.

Once you select a length, date, and time, you can also select a focus area for the class. There are five focus areas: Grammar, Conversation, Communication, Role Play, and Writing. Your teacher will tailor your class to your needs.

Once your class is scheduled, you will receive a confirmation email from your teacher.

Click for instructions for attending your private class.

The are two keys to improving your speaking:

Speak a lot! The more speaking practice you do, the better you will get, even if you're just starting. Teachers give feedback on things like pronunciation and grammar. You can also build your confidence speaking in front of others in a group class.

Complete Voxy Lessons. Reading and listening will help you learn the vocabulary and grammar you need to speak clearly.

In this group class, learners talk about their daily routines.

Are you ready? Click here to reserve your class!

Voxy is personalized, so you learn the English you need for your life! To get the most out of Voxy, there are a few key elements to understand. We recommend that you use all of these elements, and use Voxy at least threehours a week to see the results you want. Watch this orientation video for an overview of how to use each Voxy feature.

For specific information: How do I use Voxy lessons & activities? How do I use Voxy Live Instruction? How do I use Voxy for additional practice? How do I see my performance & progress?

If you got dropped from a class or lost your connection during your live session, please follow these instructions:

Group Classes:If you lost your connection or got dropped out from a group class after 10 minutes of the start of the session, you will not be able to log back in.

Private Classes:Check your Internet connection and return to the Private Class page in the Live Instruction section and click Talk to Tutor.

Here are a few things for attending the live session successfully:1. We recommend a strong internet connection with download and upload speeds of at least 1 Mb / s. 2. Check your browser settings and make sure that popups are allowed.3. Use the following browsers to access your course: Google Chrome, Mozilla Firefox, or Safari.

If these solutions do not work, write to [email protected] and share more details about the issue you are having.

Yes! Voxy works for beginners, too. Here's how we support you:

Lessons are made from pictures, tweets, simple news articles, and conversations.

A Beginner's Guide explains the basics of English grammar to help you get started.

Voxy teachers are trained to work with the beginners, so don't be afraid to join a group or private class.

We have a special course for beginners. Start with the unit Introductions, which has 18 lessons that you must complete in sequence. It is designed to give you structured practice in grammar and vocabulary. To enroll in the Beginner English course and to get through all of the beginner units, visit the Catalog.

Take the Voxy Proficiency Assessment (VPA) to make sure that your course is set to the right level. If you still have questions about your level, contact a Voxy Coach for help.

Watch this video with special tips for beginners like you:

Send us a message on+55 51 9503-2976.

You can easily access your course anytime from an internet-connected device. Our mobile apps are synchronized with your web course activity, so your progress is saved everywhere. You can even enjoy some special features that we've created for practicing on the go. Watch these videos to see what we mean!

Voxy on iPhone:

Voxy on Android:

Do you feel like you haven't been able to incorporate English practice into your weekly routine? If so schedule a call to talk about these questions and any others you may have with our Support Team. Please select the best time for us to talk here.

Check the instructions on how to take your first lesson here.

When you finish a unit, keep going! You can choose a new unit or continue with new lessons in the same unit. In your course, you can complete as many units as you want. The more units and lessons you complete, the more you'll improve.

After you finish your unit, you have two options. You can continue with that same topic if you're interested, or you can choose new units. If you choose to continue with your current unit, you will see different lessons in the unit. Your units are updated daily so you can keeppracticing and you will always see something new and current. So practice with a specific unit for as long as you'd like!

If you'd like a change, visit the Catalog to select new units. You can have three primary units active at any time.

To see all your completed units and your unit test scores, visit your unit history in the Performance page.

When you need to change or update your profile information you can go to the profile page. And if you need to change your email you should contact our team of support via [email protected] informing your old email and the new email you want to register.

The specific system requirements for running Voxy on your computer or phone are described below.

Operating SystemsWindows 7+Linux x86_64Mac Intel 10.10+

BrowsersChrome 66.0.3359.139 and upSafari 10.0, 11.0+ and 534.34Firefox 59.0 and up

Mobile DevicesAndroid 6.0+iOS 10.0+

iPadThe Voxy mobile application technically works on the iPad, but it is not optimized for the iPad, meaning that some screens and views will not be displayed as expected.

BandwidthMinimum requirements-- Download: 512 kbps-- Upload: 100 kbps

Recommended (required if live instruction is included)-- Download: 1024kbs-- Upload: 100 kbps

Tutoring classes are offered via Bluejeans, a video-chat platform that requires a plugin that can be downloaded for free here. Its system requirements can be found here.Tutoring classes can be delivered with speeds as slow as 1 Mbps. In order to use the tutoring classes, you will need headphones or speakers, a microphone, and a webcam (optional).

To use this feature you'll need to update your Voxy app and download the BlueJeans app to your device.

Having both apps installed you'll be able to reserve your classes through the Voxy app on the left menu. By clicking GROUP CLASSES you will see every available class and filter them according to your schedule preferences.

After choosing your class, click on RESERVE A SEAT and your class will be reserved. To confirm that information, we will send an email with your class confirmation.

To attend your reserved class: at the time of your class go back to GROUP CLASSES and you will see the JOIN NOW GREEN button. Click on it to be redirected to the BlueJeans app (if you don't have the app, you will be redirected to the corresponding page to download it). Now you only need to click on JOIN MEETING NOW and start the class.

To cancel a reserved class, you only need to click CANCEL and your class will be canceled.

In this group class, students read an article about the social influence of Facebook and discuss social media's impact on their own lives.

Are you ready? Click here to reserve your class!

Yes! Every Voxy account works on the web and on a mobile device (iOS or Android). Simply download the app from the Apple store or Google Play, and use your email and password to login. Click here to learn more about the Voxy mobile app.

Yes! You can use Voxy offline on your mobile device! To do so you must select the units you want to practice offline and download them by clicking on the download icon. Once you download the units you want you can practice normally, and when you connect to the internet again, your progress and practice will be synchronized.

Check the instructions on how to book and attend your first group class here.

Your Word Bank is the place to go to review the new vocabulary you've learned. Watch this video to see how it works.

Your Voxy units are flexible, so you won't "finish" them in any specific time. Depending on your needs, your units may last three months, six months, or a year. In that time, you can do as many units and lessons as you need to.

We recommend that you complete 6-13 lessons per week depending on your level in order to improve. If you follow the recommended practice time described in your study plan, you should be able to move to the next level in three months.

If the Voxy page is not loading we recommend that you verify the following elements:

Your internet connection is stable and working.

Your browser is compatible with the platform (we recommend using Google Chrome, Mozila Firefox or Safari).

Clean your browser regarding cookies and cache.

If the problem still persists after verification of those steps please contact [email protected]

For the best experience, we recommend using the following operating systems and web browsers:

Operating Systems

Windows - 10, 8, 7 (SP1+), and Vista (SP2+)

Mac - OS X 10.9+

Linux - RHEL 7+ and Fedora 22+

Browsers

Chrome

Firefox

As of October 2018, BlueJeans is making an update that will affect accessibility if routers or firewalls block certain ports. This will require that BlueJeans users open the appropriate firewall ports in their networks for an additional IP address range (104.238.240.0/21). It is important that firewall ports are opened against all IP ranges shown below to avoid potential connection issues with video, audio and content sharing.

199.48.152.0/22

31.171.208.0/21

103.20.59.0/24

103.255.54.0/24

8.10.12.0/24

165.254.117.0/24

13.210.3.128/26

34.245.240.192/26

13.251.83.128/26

104.238.240.0/21

For any further information, please contact BlueJeans Support directly.