Warrantech provides innovative extended service plans (ESPs) and warranty programs for retailers, dealers, distributors, and manufacturers read more
Overall it's not a bad job. It can be stressful as customers don't understand the product they purchased
What does the leadership team need to get better at?
Consistency and to lead by example
What is the best part about your compensation package?
Paid time off it good
What needs to change to make the company culture better?
A better line of communication; at the very least, updated help files
What do your coworkers need to improve and how could you work together better?
we don't have much opportunity to communicate since we are on the phones most of the day
What's going wrong and how can it be improved?
The atmosphere is negative; provide incentives and hold group meeting to share information & ideas. Too much old irrelevant information is stored within the help files making it difficult to decipher. Streamline the help files t make it more comprehensive.
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