Wickr FAQs

[email protected]

(New UI/UX changes in 5.34)

Wickr continuously strives to improve our UI/UX workflow experience with each new release. These improvements occur when we are adding new features and functionality while optimizing the available screen layouts at hand. Wickr tends to find the best common ground and similar workflows from industry-leading applications to ensure that the learning curve for new users isn't daunting!

With our latest release, existing desktop users will notice changes when creating Rooms (Wickr Pro) and Conversations (Wickr Pro and Wickr Me) - the layout provides an all-in-one experience so adjustments such as Naming a Room (Wickr Pro), Room Description (Wickr Pro), adding/removing users, Expiration and BOR settings are all in one screen area.

When creating a Wickr Pro Room on desktop, users will still select the"+" symbol above the Room List. The next window for the Room details will be provided:

Choose a Room name & Description (optional). Establish Room settings such as Expiration and BOR.

Add users to the Room either through Contacts (usually outside your Wickr Pro Network or organization) or through your Team Directory (inside your Wickr Pro Network or organization)

After you create a Room you can always go back and make adjustments such as adding new users, setting new Expiration or BOR limits, etc. You simply choose the(i) info icon at the top of the Room.

We are always adding new features and enhancing our UI/UX within our super secure collaboration solutions Wickr appreciates our Wickr user community for bringing us new feature requests to help make our solutions more user friendly. Please keep your feedback coming! If you have any questions, please send them to !

Applies to:

https://me-download.wickr.com/

You can only register for Wickr within the Wickr Me app as shown below:

The correct place to register for Wickr Me:

If you've registered elsewhere, or on the support site as shown below, youwill not be able to log into Wickr Me and will have to register within the Wickr Me app. Please download the Wickr Me app fromto ensure you are on the latest version of Wickr.Older versions of the app may have trouble connecting.

The registration page below only applies to the Wickr Support page, and is not recognized by the Wickr Me app in any way.

Applies to:

Suspension issues can be caused by the following:

Duplicate device names on an account

Manual account termination

Prolonged periods of inactivity

5+ incorrect login attempts on a single device

Duplicate Device Names

If the issue is from conflicting duplicate device names you will be able to log in, see a suspension notice, and resolve the problem by following the steps below:

Go to Wickr Settings, then the Account section.

In the device list, remove the current duplicate installation. (If a device is listed which you no longer use remove that one also.).

Uninstall Wickr, reboot your device, re-download from the corresponding app store, and log in with your existing credentials.

To prevent this from happening again:

Android Devices: During the initial login after tapping Existing Account, below the password field, for Device Name make sure a unique name is selected.

For example: If you have Home on a separate device be sure to select Work or Other for this installation.

iOS Devices: If you replaced a phone or tablet and your Wickr ID is still registered to a previous device change your device name to something unique in your iPhone Settings, General, About, Name.

Manual Account Termination

If you terminated your username by going to your Wickr Settings -> Account -> Terminate Account, and confirmed the termination by entering your password, you account is permanently suspended and you will have to create a new Wickr ID.

Prolonged Inactivity

If more than 6 months have passed since you have used your account, and we have released an update for the application, inactive accounts may be suspended to improve the experience of active users.

We are sorry for the inconvenience but you will have to create a new Wickr ID.

5+ Incorrect Logins

When a device receives more than 5 incorrect login attempts, that device is suspended for 24 hours from the last incorrect attempt. This is unfortunately not removable, and you'll need to wait the suspension period out before you can login again. Touch ID and Face ID count as a login attempt on iOS devices, so please keep that in mind.

Applies to:

[email protected]

Mobile Device Management (MDM) is a key software packaged deployed to your users BYOD or Company owned devices for managing applications approved for use. If you've chosen Wickr Pro as your end-to-end, secure collaboration platform for corporate use and have an MDM solution deployed, here are the Wickr Pro ID's and URL's that you can link within your MDM application provider:

Wickr Pro for Android:

App ID:com.wickr.pro

URL: https://play.google.com/store/apps/details?id=com.wickr.pro

Wickr Pro for iOS:

App ID: 1200926568

URL: https://itunes.apple.com/us/app/wickr-pro/id1200926568?ls=1&mt=8

Wickr Enterprise iOS:

App ID: 1254206976

URL: https://itunes.apple.com/us/app/wickr-enterprise/id1254206976?mt=8

Wickr Enterprise Android:

App ID: com.wickr.enterprise

URL: https://play.google.com/store/apps/details?id=com.wickr.enterprise

If you have any questions, please contact Wickr Support -

Applies to:

Create-and-Register-a-Wickr-ID

If you are a Wickr Pro user, click here: Wickr Pro Password Reset.

Wickr does not keep usernames nor any passwords on our servers, and as such cannot reset a password if you've lost it.

If your password is not accepted, your best bet is to try logging in using Wickr Me on multiple devices like Windows, macOS, Android, etc. You have up to five attempts on an individual device before it's suspended for 24 hours, so please be careful to not lock yourself out! This is by design to ensure all of our users are as private and anonymous as possible.

If your password is still not accepted after trying on multiple devices, you'll need to create a new account to continue using Wickr Me. To create a new account:

If you forgot your username, your best bet is to ask a friend you have contacted outside of Wickr (email, phone, etc.) to remind you of your username as it will be in their Wickr Contact list.

Applies to:

https://snapcraft.io/search?q=wickr

On Ubuntu 16.04:

Download the Linux .zip file from our downloads page: https://me-download.wickr.com/#/version/me

Decompress (extract) the .zip file to your local machine.

You may already have a program installed that will install .deb files, but if not, please install Gdebi from the software center or run the following command in terminal:

sudo apt-get install gdebi

Once you have Gdebi installed, run the following commands changing the version numbers to match the files you currently have in a terminal:

sudo gdebi wickr-qt_5.9.4_amd64.debsudo gdebi WickrMe_4.53.07-01_amd64.deb

Run the WickrMe.desktop file.

On Other Linux Distributions:

First, you will need to install snapd. Snapd is pre-installed on many Ubuntu distributions, but if yours is not one of them or you have a different flavor, the instructions for installation can be found at https://docs.snapcraft.io/installing-snapd/6735

Then, search in the snap store for Wickr and choose Wickr Pro and/or Wickr Me (they both work simultaneously on one device) and use the appropriate instructions to install:

NOTE: If you have issues with Wickr after installation, please check that you have enabled permissions in the Snap Store:

On some distros, you may need to install the Snap Store using the command:

sudo snap install snap-store

Applies to:

the Google Play store

To get you started in Wickr Me, you will need to register a Wickr ID and create a password:

Install the Wickr Me app from our website, iTunes, or .

Open the app and hit the "Create Account" button

Create a Wickr ID (anonymous username - see rules below)

Create a password and enter it twice

USERNAME AND PASSWORD LIMITATIONS:

If you do not see a checkmark next to your username, the name is invalid. Please use 4-15 alphanumeric characters only (0-9 and a-z).To protect your identity, Wickr Me does not allow the "@" sign or white spaces (i.e., space/tab/newline) so that you cannot use your real name (John Hancock) or email address as your anonymous Wickr ID.

We do not do an automatic check on usernames as you type to prevent spammers who could easily create a large list of valid usernames this way. You will only know if the username is taken after you press "Submit."

If you are missing a checkmark next to the first password, your password is invalid. Try using a combination of upper- and lowercase letters, numbers, and special symbols, and consisting of a minimum of 8 characters.

If you are missing a checkmark next to the second password, it does not match your first password. Please retype both to make sure they match.

Note: Your username and password for the Wickr Support website are not connected to your Wickr ID and password. The credentials used for this site or the Wickr Pro app will come up as invalid username/password in the Wickr Me app.

IMPORTANT Notes:

* You only need to "Create Account" once. To add more devices to your Wickr account, please download and install Wickr Me on the target device(s), open the app, and use the "Sign In" option on the initial splash screen.

* Currently, there is a bug that causes some devices to report a generic suspension error message instead of the correct "Username already taken" error. If you see an error telling you your account has been suspended when registering a new account, please try a more unique name (i.e., `wickruser1945` if `wickruser` gave you the error).

* We DO NOT allow username reuse, to avoid impersonation issues. If you forget your password or terminate the account, you will need to register a new account with a new, unique username.

Register your device:

Create new ID and matching passwords:

Username and second password accepted:

Username and second password not accepted:

Applies to:

https://support.wickr.com/hc/en-us/articles/115001390634-How-do-I-Add-or-Remove-contacts-

You can invite your friends to Wickr Me who are not already in Wickr by going to your Settings > Contacts > Tapping + Invite Contacts.

This will allow you to invite your friends by either sending a text or email from your device. The SMS/email will point them to the App stores to download the app and provide your potential future Wickr contact with your Wickr ID. The target contact will need to download the app, and create a Wickr ID to communicate with you in the Wickr App.

We never store your device contacts on our servers. All invitations are generated locally on your device, without sharing any information with us.

To add Contacts who already have a Wickr ID (username), please see:

Applies to:

[email protected]

Users can now sign-in to Wickr Pro using their Google Single Sign On (SSO) credentials! Your Wickr Pro Network Administrator will need to first enable SSO parameters within the Admin Console. Please contact your Wickr Network Administrator and/or your IT contact to check whether your organization uses Google SSO. If your organization uses Google SSO and you've been directed to login to Wickr Pro using SSO, then these steps are for you!

Team Wickr is always adding new features and capabilities. Your feedback and input to improve Wickr is greatly appreciated, so please, please, please keep your suggestions coming!If you have any questions on this FAQ or any other items, please contact .

Applies to:

How do I adjust Burn-on-Read and Expiration?

What is Auto-Destruct?Auto-Destruct settings govern the time at which messages and/or attachments are securely destroyed. Currently, there are two settings:

"Expiration" sets the empirical maximum amount of time content may live; it starts counting when the content is sent."Burn-on-read" sets the amount of time after a recipient views the content before it is destroyed; it starts counting as soon as content is marked as "read" but will never extend the life of the content beyond the destruct time determined by the "Expiration" value.By using these values, you can provide ample time for a recipient to receive a message without compromising ephemerality. So, for example, if "Expiration" is set for 48-hours and "Burn-on-read" is set for 5-minutes, the recipient of your message will have a full two days to receive the message but the content will no longer exist on their device 5-minutes after it is read.

NOTE: If your messages are not being received or you have notifications for messages that are no longer there, this may be due to the sender setting the expiration too low. If they are setting an expiration time of 10 minutes and you check it anytime after 10 minutes from the time it was sent, you will see a notification but no message. Try having the sender adjust the expiration time to further out.The expiration is counted on both devices from the time it is sent, while the Burn-on-Read will count from the time it is "read" on the recipient's computer. Currently, the Burn-on-Read also counts down on the sender's copy of the message when it is "read" (as soon as it is sent), but do not worry! The copy of the message that the recipient has will only start the countdown when they open the conversation or unlock the message.

To adjust expiration and BOR settings:

Pro Only: Global Defaults vs. Room DefaultsWhen set from within the Administration Panel, these two settings are the global setting for all users assigned to the chosen Security Group. In the Wickr application (mobile or desktop), moderators of Rooms can set their own Auto-Destruct parameters, but they must be equal to or less than the values established within the Security Group. The same applies to 1:1 messaging of users assigned with this Security Group setting.

Applies to:

Absolutely!

The Wickr Pro apps are all able to Federate (find other Users and communicate) with the Wickr Me apps, unless the Administrators of a Pro Gold Network sets up the Network for "Disabled" or "Restricted" (limited to communicating with certain Admin-set Networks).

Wickr Me, free Wickr Basic Pro, and Silver Pro Networks default to having Federation "Enabled," so users will be able to communicate with any other Me, Basic Pro, and Silver Pro users, along with any other Federated Pro Networks.

If the Pro Network you are trying to communicate with has their Federation Restricted, they will need to add your Network ID to their own dashboard under Admin Controls->Control Settings->Federation->Add ID

If the Network has Federation Disabled, you will be unable to communicate with any Pro Users on that Network.

Applies to:

[email protected].

This capability is onlyavailable if your Wickr Pro Network Administrator has enabled Single Sign On (SSO) -This new feature will allow you to sync data (Rooms, Conversations and Messages) from an existing device to your new device, or to a device that has been reset. Prior to version 5.42, you could only add a device but would not recover any previous messages on the new device. With Message Syncing, you are cloning one to an existing device (say your desktop or another mobile) device to another. You must have an existing device to implement this process, otherwise, itwon'twork.

Adding a New Device * Only available in version 5.42 or later and in conjunction when SSO (single sign-on) is provisionedand is used with Wickr

* You must already have a Wickr account and installed on a device. Now, if you want to add another device to your existing account, using your new device, enter your credentials(sign-in screen), enter Company ID screen, enter SSO credentials (our preferred SSO partners are Okta and Google SSO), then you will see Add Device screen.

* When you click QR Code from your existing device, you will view 'sync your message' screen. You can either sync/deny sync your messages. If you have your message syncing, then it will sync your data from existing device to your new device and add this new device to your account. If you have message syncing deny, then it will add your new device to your account butwon'tsync any content.

Another advantage of this feature is recovering from a corrupted application or device; from your corrupted device, you can click 'Reset Application' which will wipe out everything. Then you can perform a new device syncing flow. It is important to make sure you have another device available so you can sync to your corrupted device. Just follow the steps above you're now back securely working again!We hope you enjoy this feature! As always, continue to send in feedback! If you have any questions, please email

Hello!

We are aware of Australias pending legislature that would give law enforcement and security agencies the ability to request access to encrypted communication.

Wickr has been built to ensure that our servers store no user communications. Everything crossing our network is undecipherable in transit and deleted upon delivery. Our customers use Wickr Pro because of this commitment to Privacy by Design. They know that the data they send across our networks lives only on the device(s) from which it was sent and received. They understand and take comfort in the knowledge that Wickr never has access to their information. You can read more about our commitment to data privacy here: https://wickr.com/privacy/

We are also committed to being responsible and engaged in these policy debates and we are well versed in the nuances of building, selling, and supporting the World's Most Secure Communication platform. Wickr, Inc. will continue to work closely with law enforcement to ensure timely and responsive returns when data is validly requested. The data we provide is very limited as detailed in our legal process guidelines - https://wickr.com/privacy/#legalprocess. If you ever have questions about our processes for dealing with information requests this is the link for you!

Service providers who mine, store, and profit from data have a perfect record of exposing customer data. Wickr is different because we simply cannot expose customer data. This is a very simple promise we make to our customers, our partners and our industry. Our Customer Security Promises hold true for both Wickr Pro and Wickr Messenger. You can learn more about our commitment to privacy, security and transparency in both Wickr Pro and Wickr Me here - https://wickr.com/security/.

You can see why Forrester selected Wickr Pro as the most advanced Secure Communications platform for Enterprises here - https://wickr.com/forrester-report/.

Thank you for contacting us, and please let us know if you have any other further questions or feedback!

P.S.

Visit wickr.com and build your own Wickr Pro network for FREE in less than 5 minutes!

Applies to:

Unfortunately you cannot change a Wickr ID once created.

However, you are more than welcome to create a new one!

Applies to:

Administrators have the option of forcing re-authentication whenever you quit or minimize the app, and you can also force this behavior from withinSettings > Privacy & Safety >on your device.

Applies to:

Your Wickr ID is a unique username that you use to sign in and communicate with friends. It can be between 4 and 16 characters and should not be an email address (which is only used in Wickr Pro). Your Wickr ID cannot be changed, but you may always create a new account if you need a new one!

[email protected]

(Available with version 5.34)

Collaboration Rooms with team members can be chatty and confusing at times when scrolling through messages users want a simple & easy way to respond to a team members message or to follow-up on previous messages without having to screen shot or copy + paste information back into a Room. We have you covered! With Reply, users can simply select the users message they want to specifically respond to heres how it works:

From desktop, simply click on the message, and select Reply (iOS long press hold on message; Android select three dots):

Type in your Reply and send:

We are always adding new features and capabilities in our super secure and available collaboration solutions Wickr appreciates our Wickr user community for bringing us new feature requests to help make our solutions more user friendly. Please keep your feedback coming! If you have any questions, please send them to !

Managing User(s) status changes are so much easier now with the new User Status Change feature.

This feature lets any Moderator in a room know if there has been any changes to Users account.

Example 1 : If a user is removed from a network or leaves an organization.Example 2: If a user is switched from one network and added to another.

The purpose of this feature is to help Moderators know when any of the above scenarios happen, and easily remove those users from all rooms.

(Note: Friendly reminder that its always good practice to have more than one Moderator for Rooms)This is very important because Wickr is a peer to peer system and there is no centralized server control of network or room memberships.

When a Users status changes, a User Status Change message will appear in the room.

Any Moderator, designated with a crown icon beside their name, who enters that room they will be presented an option to manage those users.

User Status Change Message

The Moderator will then be prompted to Cancel or Manage the User. Selecting Manage, will open up a list of User(s) to be Confirmed or Removed.

Selecting Confirm will keep the user in the room, selecting Remove will remove the user from all rooms"

By selecting Confirm a pop-up box will appear where you can confirm the status of the User(s) listed.

The Moderator will now be able to confirm to delete that Users membership to all rooms they appear in by selecting Remove.

Applies to:

Presence:

Allow other users to see if youre currently online, or idle and last time active.

Now indicated by a green dot next to your avatar.

On Wickr Me and Wickr Pro, the app `Show my Status` option defaults to "On" and can be found in the Wickr Menu->Settings.

If you press your Contact's avatar, you can get more detailed information on their status:

A full green circle would mean the user is active. Each quarter of the circle missing means the user has been inactive for a 15 minute period.

Wickr Pro only: Administrators can enable or disable Presence on a per-network basis in the Control Settings of the Network Dashboard.

Applies to:

Adding a contact to a room or 1:1 message is very simple and works the same way on every client.

Adding a contact to a room

To add a contact to a roomsimply click on their name within the "Edit Room" contact list. This assumes the user is currently within your network.

To add a contact from another network to a room, enter their email address in the search field. If the user is valid and active on another network, they'll be added to your contact list allowing you to add them like any other user.

Creating a new 1:1 message

Clicking the "+"symbol next to "/ Conversations" on the left brings up your contact list, allowing you to choose a person to begin messaging.

If the user isn't currently in your contact list, you'll need to enter their name in the search box, and then add them as a contact. You're only able to add valid and existing users, and not invite using this field.

Applies to:

For iOS and Android, please go to their respective App stores to update.

For desktop clients, use the "Check for Updates" option in the main menu.

If your client is having trouble with an update, please try logging out, restarting your device, and attempting the update again. Still having trouble? Please contact [email protected] with details including:

Device model: (Pixel, Nexus 5x, iPhone 5s, etc.)

Windows/OSX/Android/iOS version:

Screenshot or description of the issue:

Wickr Me or Pro:

Wickr Version (at the bottom of the main menu):

Applies to:

In the event you've forgotten your password and have become locked out in Wickr Pro, you'll need to reset your password through the app.1. You can begin this process by clickingForgot Password?from the login screen.

2. Once clicked, you'll be presented with the following info screen about password resets:

3. ClickingReset passwordtakes you to the next screen, where entering your email address sends you a verification email. 4. Leave the Wickr application open on the device you requested the password reset with. Putting the app into the background while you switch to the mail app on the same mobile device is fine, but the app should not be force closed for the next steps.

5. Open the "Verify your email" link or the alternate link below it in a browser:

6. Some browsers will open the Wickr Pro app automatically, but if yours does not, please return to the still-open Wickr Pro app and follow the prompts to create and confirm your new password.

The difference between Wickr Pro and Wickr Me is limited to specific features; they both run off the same secure code base.

Wickr Me uses an anonymous username while Wickr Pro uses an email address as your username. This allows for password resets and verification of ownership.Wickr Me accounts belong to whoever has the correct credentials to log in to a Wickr Me account. No ownership can be verified because we do not keep personal information for any portion of Wickr Me. If a user links a phone number or email address in Wickr Me we cannot decrypt that information and view it.Wickr Pro has the following additional features:

Video calling

Screensharing

Conference/group calling

Administrator controls for the network (Network-wide security settings, i.e., forcing all users on your team to keep "Require Authentication" turned on)

Ability to create Rooms with moderators

Larger rooms

Larger file sizes

Longer ephemerality (Expiration timers)

More details on what Pro has to offer can be found here: https://wickr.com/product-tiers/

[email protected]

If you are having trouble sending on desktop, please try using the other "Enter/Return" key on the keyboard.

The Number Pad Enter key (shown in red) does a carriage return and adds a new line in the text field, but will not send a message on most keyboards. The other Enter key (shown in green) will send your Wickr messages.

If you are still having trouble, please let us know!

Applies to:

[email protected].

First, thanks for using Wickr - theworld's most secure collaborationplatform!The first step is to create your own Basic Wickr Pro Network and inviting your team members to securely collaborate. Wickr offers different subscription tiers to meet your Team's requirements - you can find the features & pricing information here.

(Note: we also offer a fourth Enterprise Tier that offers enhanced SLAs and personalized Sales & Support option, which is not offered via Self Service. If you wish to learn more, please contact [email protected] )

To upgrade to a specific Silver or Gold subscription your Administrator (you or another person who created your Wickr Pro Network) would simply:1. Within Wickr Pro client application, go to Settings > Admin Controls

2. Open up Admin Controls, choose Upgrade Plan

3. Choose your desired Silver or Gold Plan

Once you've selected your plan, you will then add in your Billing information. You will be invoiced based on the number of users within your subscription 30days after subscription activation.

Thank you for being a Wickr customer! If you have any questions please contact

Applies to:

No, Wickr cannot read or decrypt any users messages.

Our service merely facilitates a secure exchange between sender and receiver.

At no time does a decrypted message or decryption key touch our servers, nor are they stored.

Messages are encrypted by the sending device, sent through our server in encrypted form, and decrypted by the receiving device.

Applies to:

https://support.wickr.com/hc/en-us/articles/115001390634-How-do-I-Add-or-Remove-contacts-

No. As always, no phone number or email address is required to communicate using Wickr Me.

Unlike any other secure messenger, Wickr Me users are anonymous to us; we collect no metadata and know nothing about the content of your communications. We don't even know your username!

To connect to another user, just search for their username (Wickr ID in Wickr Me, email address in Wickr Pro) in the Contacts:

Applies to:

From any device currently linked to your account, go toSettings.

On a Desktop (Mac or Windows), click the dropdown arrow to open the menu, then clickSettings> Device Management.

On a mobile device like iOS or Android, tap the menu symbol on the upper left, then clickSettings> Device Management.

From here, you'll see a list of devices activated on your account.From this menu you're able to click the "X" next to any device to remove it from your account.

Once you remove a device from your account, if you want to use it again, you will need to logout and then use the Reset Your Device option to be able to send and receive messages again.

Your pictures and other files may not go through if the timestamp on the file/image message does not match what is being reported by your device.To resolve, please try setting the time/date to automatically update on the device, then restart the device, open Wickr, and try sending attachments again:

Android:

https://www.androidcentral.com/why-wont-my-phone-keep-right-time (the "manual" version then the "forced" version if manual does not work.)

iOS:

https://support.apple.com/en-us/HT203483

Windows:

https://www.makeuseof.com/tag/3-reasons-windows-computer-loses-time-date/ (#2)

Mac:

http://osxdaily.com/2016/05/07/fix-mac-showing-wrong-time-date/

Ubuntu:

https://www.digitalocean.com/community/tutorials/how-to-set-up-time-synchronization-on-ubuntu-16-04

If your images/files are still not going through, please contact [email protected] and let us know!

Applies to:

Legal Process Guideline

Wickr is committed to operating in an environment of complete transparency and to cooperating with law enforcement while respecting each individual's right to privacy.Please see ourfor more details on how we respond to government requests for user information.Requests for the contents of communications require a valid search warrant from an agency with proper jurisdiction over Wickr. However, our response to such a request will reflect that the contentis not stored on our servers and is not accessible to Wickras it is always encrypted locally on user devices.In the event Wickr does receive a law enforcement request for user information, Wickr's policy is to notify users of requests for their account information prior to disclosure, including providing the user with a copy of the request, unless we are prohibited by law from doing so. As soon as legally permitted, we will notify our users of requests for their information.Wickr reports all law enforcement requests for users information in our semi-annual Transparency Reports (published in January and July). Should we receive an NSL gag order, we are committed to invoking the available statutory procedures to ensure judicial review of such order.

Due to the nature of our technology, the contents of your communication will be undecipherable if obtained.

Applies to:

You can use keyboard shortcuts to format, message, and navigate through Wickr on desktop devices (Windows, Mac, and Linux). The following are commands for MacOS, butCMD (MacOS) and CTRL (Windows & Linux) are interchangeable.

General Shortcuts:

Esc

Close/hide the current window or popup

Enter/Return

Accept any dialog box

Tab

Continue to the next tab, coachmark

Page Up/Down

Scroll through list of contacts, messages, search results

cmd-/

Open Nav menu

cmd-,

Open Settings

cmd-'

Open Admin console (if user is an admin of a network)*

cmd-shift-E

Contacts list, Contact tab

cmd-shift-D

Contacts list, Directory tab

cmd-shift-P

Toggle presence

F1

Open Support screen

In "Contacts" tab:

Tab

Switch between Contacts/Directory tabs

For Messaging:

cmd-alt-left, cmd-alt-right

Cursor to beginning/end of line

cmd-shift-\ or cmd-shift-|

Open emoji menu

cmd-+

Open + menu

cmd-shift-U

Upload/Attach file

cmd-shift-L

Send Current Location (if enabled)

cmd-[

Show Quick Responses (if there are any)

1,2,3,4,5,6,7,8,9,0

Send Quick Response from list based on number

cmd-shift-V

Record voice memo

cmd-B

Bold highlighted text

cmd-I

Italic highlighted text

cmd-shift-X

Strike Through highlighted text

cmd-shift-I

Inline Code highlighted text

cmd-shift-C

Code Block highlighted text

For Calling:

M

Toggle mute

cmd-M

Mute All (call host only)

V

Toggle video*

S

Toggle screen share*

Esc

Hang up

In "Search":

cmd-F

Universal Search

cmd-shift-F

Universal Search + Starred Items

Room/Conversation Navigation:

cmd-J

Focus to Find Rooms & Convos

alt-Up, alt-Down

Next/previous room in list (start at first if none selected)

shift-alt-Up, shift-alt-Down

Next/previous conversation in list (start at first if none selected)

cmd-shift-R

Create Room*

cmd-shift-M

Create Conversation

cmd-M

Manage rooms/group

cmd-E

View Room/group (view profile card for 1:1)

cmd-P

Show Pinned Files

cmd-D

Delete Room (if mod)

cmd-L

Leave Room (if only mod, will prompt to delete)

cmd-K

Start Call

shift-Down

Scroll to Bottom of Chat

* - Applicable to Wickr Pro Only

NOTES: Page Up, Page Down on Mac is Fn+Up and Fn+ Down. F1 on mac requires Fn+F1

Wickr is pleased to announce Screenshot Detection! Screenshot Detection was prioritized as one of the most frequently requested features by our users!

Privacy for our users is our #1 priority. Wickr puts you in control of your messages with this frequently requested feature! Own your content and take control by setting privacy expectations between you and your contacts with this frequently requested feature!

While there is no privacy silver bullet, transparency around capturing messages enables trust and helps set privacy expectations between you and your contacts. We're introducing Screenshot Detection for our Wickr Pro users and bringing the feature back to our Wickr Me users.

Users will not have the ability to turn off Screenshot Detection. If you take a Screenshot, your participants will receive a Screenshot notification.

Screenshots will only be detected on Mobile devices but screenshot notifications can display on both Mobile and Desktop.

Screenshot notifications will include the actual screenshot taken and sent to all participants of the room/convo.

Screenshot notifications will say [User Name]: Took a Screenshot

Anonymous notifications will say Screenshot Detected

Users may not Recall a screenshot notification once action taken.

How will this affect Burn-on-read (BOR) settings?

BOR and Expiration settings will default to the maximum if the Room and/or Network settings are lower than 12 hours BOR and 6 day Expiration

When will a screenshot notification NOT be captured:

In a room/convo settings page

In a room/convo calling screen

When viewing a file/image in a room/convo

iOS Permissions

iOS does not need additional permissions.

iOS will only display the content on that particular Room/Convo.

Android Permissions

To send a screenshot notification file, you must enable access to Storage under Phone Settings so that it can retrieve the Screenshot.

If the User has not enabled Storage permissions when they enter version 4.29 for the first time it will automatically turn **OFF** Enable Screenshots in Settings.

Desktop

Desktop will display the screenshots from Mobile but does not have the Screenshot notification capabilities. (Mobile devices and apps provide a programmatic interface which allows applications to see when screenshots are being taken, unfortunately desktop apps do not provide this level interface. So today, we are unable to provide similar functionality).

We love hearing from our users, especially when you request features! Please keep the feedback coming!

Applies to:

https://pro-download.wickr.com/

Prior to getting started, make sure you or your IT administrator whitelists*wickr.com [email protected]. This will ensure successful and timely delivery of activation & verification emails.

Step 1:

Download and install the Wickr app from

Step 2:

When first opening the Wickr Pro apps, you'll see a screen like this:

a) Find My Team allows you to discover whether or not your Team or organization has already set-up a Wickr Pro Network. If they have, you can choose "Find My Team" and register your email.

b) Start A Team allows you to create a brand new Wickr Pro Network, and then invite others to join.

c) Sign In is for users who have been sent an invitation email to activate their Wickr Pro client by an administrator of your Team's networkor who are logging in to a subsequent device after initial registration.

Note: Unless you are signing in to an SSO Network (your admin would have sent an email with your SSO ID), you can press the "My Company does not use SSO" button beneath the "Submit" button on the next screen:

Step 3:

If you've been invited already and received an activation invitation email, click the Sign In button and enter your email address:

Step 4:

If you've been sent an email like this, click the "Let's get started" or alternative link below it to verify your email address.

Step 5:

You will be taken to a browser by the link which will attempt to automatically open the Wickr app. If you do not yet have Wickr installed or the browser runs into any other issues opening the link, you can enter the invitation code manually in the Pro app.

Step 6:

Create and confirm a password for your account.

Activation Completed:

You're in! You can now use Wickr Pro as everyone else is!

NOTE: To add (register) more devices to your account, you only need to use the "Sign In" option. Trying to register a second time will give you an "Invalid Invitation" error.

Applies to:

Wickr Pro

Unfortunately Wickr was only meant to be installed on Ubuntu 16.04, but because it's linux we can shoehorn some repositories in and call it a day!

From your Ubuntu 18.04 machine, run the following:

echo "deb http://in.archive.ubuntu.com/ubuntu/ xenial main restricted universe" | sudo tee -a /etc/apt/sources.listsudo apt updatesudo apt install libhunspell-1.3-0 libprotobuf9v5 libpng12-0

From here you can download and install the Wickr clients:

Wickr Me

Applies to:

From a Desktop (both OS X and Windows), the version number is listed on the lower left next to thePrivacy Policylink.

On a mobile device (both iOS and Android), clicking theMenuicon on the upper right has the version listed immediately below theLogoutbutton.

Applies to:

Out-of-Network Pro users

Yes, you can call both In-Network and Out-of-Network users in Wickr Me and Wickr Pro.

1:1 voice calling is available to all Wickr Me and Pro users. 1:1 voice and video calling are available to Wickr Pro Basic, Gold, and Silver tiers. 1:1 screensharing and screensharing in a Room/group Conversation are available to Gold tiers only.

Room/group calling and Room/group video calling are only available to the Silver and Gold tier users. Wickr Pro Basic and Wickr Me users will be unable to join a group/Room call unless they upgrade to the Silver/Gold tier. (users on other Wickr Pro networks) will be able to use the features available to them:

If the participant is on Silver, they will be unable to screenshare, but will be able video call in Rooms/groups.

If the participant is on Gold, they can screenshare and send video.

Only Gold tier users can send a screenshare, but other users in the call can view the screenshare from Gold users.

Wickr Pro Silver and Gold users can have up to 50 participants in a Room call/video call and up to 10 in a group Conversation call/video call.

Applies to:

Short answer is - Yes! Depending on your organization's data retention & information expiration policies you can also manage your files within Wickr itself. In fact, with our ever improving & latest UI/UX design (Wickr version 5.0.x) we make locating files, much, much easier - simply go to the Search icon and choose the Files tab:

We understand there times when files need to be saved and stored outside of Wickr for users to completely manage offline - if you have a Box or Dropbox account or location where files need to be saved or accessed, you can simply do this within the Wickr application - for example:

To Send a file within Wickr Select the paperclip icon on desktop or the " + " symbol on mobile. (btw, with any file management solution you can also "share" a link for the file and copy/paste into a Wickr Room or Conversation)

Desktop: Choose Drop Box or Box and select the file you want to send in a Room or conversation.:

Mobile: Select the " + " symbol, select "Choose File", "Browse" and select the file management location you want to upload a file from:

2. To Savea file from Wickr to Box or Dropbox, it's relatively the same process; simply select "Save As"(right click file on desktop or download on mobile then save) into your Box or Dropbox location:

Desktop:

Mobile:Select the file, download, then upload to your favorite Box or Dropbox account/folder

At Wickr, we're continuing to improve our integrations and make them easier or more user friendly - feel free to send us your feedback on this article or any other workflow integrations you'd like to see. We love hearing from our Wickr community!

Applies to:

You can delete your Wickr Me account from within the app. You will have to be able tologin to the app in order to delete your account, and there is no way to delete an account without the current working password.

On mobile devices, you can go toSettings -> Support -> Terminate Account.

On Windows and macOS, you'll tap the Settings menu next to your avatar, and then selectSupport ->Terminate Account.

Applies to:

[email protected]

What are Saved files?

Saved files provides quick access to any attachment (image, .pdf, .docx, .xlsx, .pptx, etc) sent in a room or conversation. Moderators in Rooms, or users in Group Conversations (with more than 2 users) can Save files. Saved files are persistent, unless Saved files or deleted by a Moderator.

How to view Saved files

Saved files can be viewed by any new users who are added to a Room - users can access Saved files by clicking the (i) icon at top of the screen, then navigate down to the Saved items folder:

Navigate to the(i) info icon

(i) info icon will expand the Room/Conversation. Navigate to the bottom for Saved items folder

Select Saved items

Users will see all Saved files in a Room/Conversation

How do I Save a file?

By clicking the three dots on macOS, Windows, or Android will let you select "Save File".

Long pressing the attachment on iOS will offer the "Save to Room" option.

We are always adding new features and enhancing our UI/UX within our super secure collaboration solutions Wickr appreciates our Wickr user community for bringing us new feature requests to help make our solutions more user friendly. Please keep your feedback coming! If you have any questions, please send them to !

Applies to:

Now you can send fully encrypted Voice Memos to rooms or conversations. Simply tap and hold the microphone icon on your mobile device to send up to a 1 minute Voice Memo. For desktop, simply click to start and click to end. Voice Memos must be at least 2 seconds in length.

Applies to:

Add Phone Number?

Mobile:

You can add contacts by clicking on "Contacts" or the address book icon on mobile devices and searching for their username. Tapping their username will create a new Wickr Conversation and add them to your Contacts list. To make a group conversation, you must use the notepad/pen icon (iOS) or pen icon (Android) in the "Conversations" tab. After you have added your desired Contacts to the new Conversation, press "Create" to start the new conversation/group and add the username(s) to your Contacts list.

Android: Add Contact and Create 1:1 conversation from Contacts Screen

Android: 1:1 or Group conversation

iOS: 1:1 or Group conversation

Desktop:

Add Contact and Create 1:1 conversation from Contacts Screen

On desktop clients, you can use either the hamburger "Menu->Contacts" or the address book icon at the bottom left to add a new Wickr Contact or search for current Contacts and create a 1:1 Conversation.

1:1 or Group Conversation:

Click the + sign in the "Conversations" tab, enter their username in the search field, and hit "Enter" to search. If Wickr finds the Contact, you can then click on the Contact and click "Create" to start a new 1:1 Conversation. Or you can search for more Wickr Contacts to add to your group conversation.

You can remove contacts on mobile or desktop clients by clicking/tapping their profile icon, and selecting the "Block" option.

To create a conversation, see: How do I start a Conversation

IMPORTANT: Please do not try to add Wickr IDs by tapping the "+Invite Contacts" button. This is only to invite contacts to Wickr through your email or text applications individually if they are not in Wickr, yet. For more information, see: How can I invite my friends to Wickr Me?

Using Wickr's "Add Phone Number" option is another method to add your current phone contacts who may already be in Wickr. See more at:

Applies to:

Yes! Your initial login though will require typing in your password before you can enable logging in with a fingerprint or FaceID/TouchID on iOS. Once logged in, you can enable either under Settings in the Authentication section.

Once updated, you can to enable fingerprint authentication on Android or FaceID/TouchID on iOS.

You can find your Wickr ID at the top of the Main Menu. If you cannot get into your account,your best bet is to ask someone you know who uses Wickr personally to tell you from their contact list.

We intentionally have no way to recover usernames or passwords, to make sure all of our users are as anonymous and private as possible.

Applies to:

If you're getting this error when trying to send to a contact, it can be for the following reasons:

The user is suspended

The user terminated their account

The user has been inactive for more than 90 days on their only device

The most common reason is because the user is suspended. Wickr Me suspensions are only for 24 hours and per device, so if the contact logs in with the right password on a new device they can begin to receive messages again.

If they don't have another device to use, they'll have to wait until the 24 hour period expires before you can send messages to them successfully.

Applies to:

Yes, in the iOS and Android Wickr Settings you can now choose between a light and dark theme.

Android also has an automatic Day/Night mode.

Auto-Destruct: Expiration and Burn-on-Read (BOR)

You can adjust the expiration time and burn-on-read timers on mobile devices by opening your Conversation/Room and clicking on the (i) information button at the top, as shown below.

On desktop, you can find the timers at the top right corner of the Conversation/Room:

Caution: if your Expiration timer is set too low, your message may expire before being read by the recipient!

For information about auto-destruct, see the FAQ

The "Add Your Phone Number" feature allows you to optionally associate your phone number with your Wickr ID. It allows people who already have your phone number to find you on Wickr Me without knowing your Wickr ID. Your phone number is locally encrypted on your device so no one can see your information, but people can still search for you by the number that you opt in.

When you use this feature, we disguise your contact information with multiple rounds of salted cryptographic hashing before storing on our servers. This way, you can let your friends search for you on Wickr without revealing your contact information to us. If you choose to associate your phone number with your Wickr ID, we use a third party service Twilio to deliver a confirmation SMS to you, but that party will not receive any information about you other than your phone number, and the SMS message itself will contain no information except a confirmation link.

This feature is optional, and you can always turn it off when you no longer want it active.

To add your phone number, go to the Wickr menu->Account->Add Your Phone Number

https://support.wickr.com/hc/en-us/articles/115000952013-How-can-I-invite-my-friends-to-Wickr-Me-

Landlines, phones with no SMS service, and some ISPs that prevent "bulk messaging" may block the Twilio SMS. Currently, we do not have a secondary verification method to add your phone number. Please let us know at [email protected] if you would like to have a different form of verification to add your phone!

NOTE: Another way you can connect with your friends is with an SMS or email using "+Invite Contacts" to send your Wickr ID to the phone contacts of your choice, to begin communicating in Wickr. You will need to give permission to see contacts to the Wickr app to use this feature.

For more information on inviting your email/phone contacts, please see:

How "Add Phone Number" works in an example where you are adding your number and your Contacts are finding you:

1. You opt to add your number to your account (wickruserA). You add the number and verify with the confirmation text that you do own that phone number.

2. A hashed representation of that phone number (hashedNumber) is added to your account. Now the two ways a new contact in Wickr (wickruserB) can find you; by either:

searching for your Wickr username in Wickr's "Contacts" screen or

by having your phone number already in their own address book app on their device then approving any OS "Contacts" permissions on the particular platform for Wickr.

3. Wickr would then hash (salt to make not plain text; like encryption but one-way: it never needs to be decrypted) wickruserB's address book's phone numbers (including yourNumber). It runs through its check of if any of the hashed phone numbers are a match for any current Wickr account that has an active device registered and have opted to add their number using "Add Phone Number."

4. Wickr will populate and add any Wickr Contacts to wickruserB's Contacts List whose hashed numbers added through "Add Phone Number" are a match for the hashed phone numbers being searched for by your potential Contacts, and whose accounts are active. In this way, wickruserB is able to contact wickruserA by knowing only their phone number, and not their Wickr ID (username).

Applies to:

Legal Process Guideline

Wickr is committed to operating in an environment of complete transparency and to cooperating with law enforcement while respecting each individual's right to privacy.Please see ourfor more details on how we respond to government requests for user information.Requests for the contents of communications require a valid search warrant from an agency with proper jurisdiction over Wickr. However, our response to such a request will reflect that the contentis not stored on our servers and is not accessible to Wickras it is always encrypted locally on user devices.In the event Wickr does receive a law enforcement request for user information, Wickr's policy is to notify users of requests for their account information prior to disclosure, including providing the user with a copy of the request, unless we are prohibited by law from doing so. As soon as legally permitted, we will notify our users of requests for their information.Wickr reports all law enforcement requests for users information in our semi-annual Transparency Reports (published in January and July). Should we receive an NSL gag order, we are committed to invoking the available statutory procedures to ensure judicial review of such order.

Applies to:

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If you're trying to use Wickr Pro on a new device, you'll need to download the appropriate client. These are specific to Wickr Pro and will not work with our Messenger platform, so please keep that in mind.You can find clients for Windows, OS X, Ubuntu, Android, and iOS .

Applies to:

Wickr Pro users can be in several different states depending on how the Network Administrator has provisioned them. The only four possible are as follows:

Suspended

Deactivated

Active

Pending

Suspended users are normally temporary. A user can be suspended due to incorrect password attempts, lost devices, or deleting the last device from an account.

Deactivated users are unable to login to Wickr Pro. This is meant for employees that have left the company, lost/stolen devices, or any other compromise.

Active users can login to Wickr Pro normally and add additional devices to their account.

Pending users have been invited to Wickr Pro, but haven't completed the sign up process.