WineShop FAQs

Orders placed Monday-Friday before 12-noon Pacific time will ship as early as the same day or up to 3 business days after the date of purchase.WineShop At Home orders ship via FedEx or UPS depending on which state the order will be shipping. The majority of orders will ship via FedEx Ground or FedEx Home Delivery. Once an order leaves our warehouse, transit time will vary depending on which state the order is shipping.

The following FedEx ground transit map represents a general estimate of transit time, based upon our Home Office zip code which is 94558.

www.FedEX.com

We also offer the following FedEx expedited shipping options:

3-day express (delivery by 4:30 pm in 3 business days to most areas, by 7 pm to residences)

2-day Air (delivery by 4:30 pm in most areas and by 7 pm to residences)

1-day Overnight (delivery by 3 pm the next business day/4:30 pm to rural areas)

For questions regarding the status of a shipment after the order has been shipped, you may contact IWCCare or the carrieralong with the tracking number for more information.

Carrier contact information:

FedEx -1 800 GO FEDEX (403 3339)

Please note: Ground shipping is never guaranteed. It is important to closely watch the status of your shipments with the tracking information provided via the Wine Cellar or shipping confirmation emails.

1. For Tastings I have already scheduled for January, will I have to re-enter my Hosts payment information to be eligible for the promotion?

No. The 2018 Artisan 5 Cabernet Sauvignon will automatically be included in eligible Sampler orders. If your Host is happy with their Sampler selection, you are not required to do anything.

2. If my Tasting is scheduled for late December, will my Host qualify for the January Sampler promotion?

Samplers with Tasting dates of December 26, 2019 through January 31, 2020 will get shipped the January composition including the top-tier 2018 Artisan 5 Cabernet Sauvignon.

3. Am I allowed to swap out the 2018 Artisan 5 Cabernet Sauvignon in my January Sampler for a different wine?

No. You may never change out a Sampler wine for a different wine for legal and compliance reasons.

4. Which Samplers include the 2018 Artisan 5 Cabernet Sauvignon?

All Samplers except for "the romantic", which will include the Somersville Cellars 2018 White Meritage and "the individualist" Personalized Wine Sampler, which is not included in this promotion.

5. What happens if my Host reschedules their Tasting date and their Tasting is no longer occurring in January? Are they still eligible for the January Host Special?

If the Sampler has already shipped: Yes. However, your Host must reschedule and hold the Tasting within 60 days of their original Tasting date. If they do not reschedule within 60 days, or if the Tasting is cancelled, Hosts have the option of: a.) purchasing the wines for the per bottle retail price minus the cost of the Sampler with their credit card on file, or b.) the Host can have the Sampler returned and a refund issued minus a $20 restocking/handling fee and less the original shipping fee.

If the Sampler has not yet shipped: No. If the Sampler has not yet shipped, the Host is no longer eligible for the January Host Special. The Sampler will be shipped with the composition of the month for which the Host has rescheduled the Tasting.

6. What if my Host was sent a January Sampler, cancels the Tasting and then refuses to send back the Sampler?

As our Training Manual states, under Policies and Procedures: Rescheduling or Canceling Wine Tastings, Hosts who have already received their Sampler for Tastings that are not held or are cancelled will be charged on their credit card on file for the difference on full retail amount of their Sampler. January Samplers will have a higher retail value than normal Samplers.

Tasting dates should not be changed to simply take advantage of this promotion. Please honor the rules of this promotion so we can continue to bring extraordinary value to your customers. We can only offer these special promotions if they are utilized fairly by all Wine Consultants and with minimal inconvenience to your customers. We will be monitoring this rich offering by examining the validity of all January Sampler purchases to ensure that Tastings are booked, held and closed with sales attached to every Tasting.

1. What is the Nickel Bottle promotion, in a nutshell?The Host of a new Wine Consultant can purchase a bottle of our exclusive, artisan WineShop At Home wine for only $0.05, with no additional shipping charge, as it will be included with their Host order.

2. What is the purpose of this promotion?The purpose is to help get more bookings on the new Wine Consultants booking calendar in their crucial first 45 days in the business. This promotion provides the new Wine Consultant with an easy-to-describe incentive for their friends & family to book Tastings and help them launch their business.

3. Does the Host get to choose their Nickel Bottle?No, and yes! No, they do not get to choose the specific WineShop At Home wine, but yes, they do get to choose between a dry red, sweet red, dry white or sweet white.

4. How does a Host qualify for the Nickel Bottle?To qualify for the Nickel Bottle promotion, the Host must order at least one bottle of wine or more, on which they pay shipping (their Host order). The Host may make their Host order selections using Host Credits and Host discounts, or they may purchase one or more wines at full retail price. The Host's Wine Tasting must be booked, held and closed within the new Wine Consultant's first 45 days (i.e. the new Wine Consultant's Rich Rewards Step One time frame).

5. The Host is ordering a half-priced Wine Club Membership or another featured Host 50% off item as part of their Host Perks. Do they qualify for the Nickel Bottle? No, these non-wine Host Perk items and Wine Clubs shipping separately are excluded from the Nickel Bottle promotion. To qualify for the Nickel Bottle promotion, the Host must order at least one bottle of wine or more, on which they pay the shipping.

6. My October recruit is holding a Tasting and she gets a booking within her first 45 days. Does the Host of that subsequent booking qualify for the Nickel Bottle promotion?Yes, so long as she meets all the Host Order criteria (see above) and the Tasting is closed within the new Wine Consultants first 45 days.New Wine Consultants can book, hold and close an unlimited number of Tastings during their first 45 days and the Hosts would be eligible for this promotion.

7. When does the order for the Nickel Bottle get placed?When the new IWC is closing out the Tasting and completes the Hosts order. As long as the Host order meets the criteria of the Nickel Bottle promotion, a link will be activated, where you can click to access the Nickel Bottle selections (dry red, sweet red, dry white or sweet white). The $0.05 will be added to the Host's total payment. No additional shipping will be charged on the Nickel Bottle.

8. If my new Wine Consultant self-hosts, do they qualify for the Nickel Bottle promotion?Yes, so long as all criteria of the promotion are met, and all Rules of the Wine Road conditions are met. Please see the State Tax Rates & Volume Limitations Chart in your Wine Cellar.

9. My Host is ordering 5 bottles of wine does their order of the Nickel Bottle complete a Half-Case and qualify for the Half-Case shipping rate?No, the Nickel Bottle will not impact the shipping rate on the Hosts order. So, if the Host orders 5 bottles at retail price, the Nickel Bottle does not count as their sixth to qualify for the shipping break.

10. I recruited a new Wine Consultant in September. Can they take advantage of the Nickel Bottle promotion?Yes! They will also be able to use the Nickel Bottle promotion for the remaining duration of their first 45 days.

11. Do I receive commissions on the $0.05 Nickel Bottle? No.

12. Can I use the App to order the Nickel Bottle?At this time, the function to order the Nickel Bottle is only available via your Extranet, accessed through your Wine Cellar.

13. How do I place the Nickel Bottle order for my qualified Host? Please watch this how-to video.

PrivacyWe keep all our customer information confidential. We do not sell, share, or divulge any informationto third parties.As a WineShop At Home customer, you will receive email confirmations regarding orders or shipments. We may also email you at certain times in the effort to inform you of upcoming promotions and new selections we believe would be of interest. To be removed from our mailing list, please click the Unsubscribe link found in the footer of our emails. Or you may contact our customer service department at 1-800-946-3746 or [email protected].

SecurityIf you place an order via our secure server, all your personal information is encrypted before it is transmitted over the Internet. We retrieve your order from our server, also via a secure connection.

CookiesWhy does this site use cookies? The cookies are used to track what you put into the shopping cart and simply make shopping easier. Credit card numbers are never stored in cookies.

Customer Satisfaction Guarantee:We will gladly replace any wine that is damaged or flawed* within 30 days of receipt. Please contact our IWCCare Department at 1-800-946-3746 or [email protected] to arrange for the return and replacement of your product.

Returns/Exchanges:If you wish to have a shipment re-shipped to the same or a different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.

Wine:We will only accept returns/exchanges on items that are damaged or flawed.* In most cases, we will arrange to have the product picked up and upon receipt, we will ship out your new product at no additional cost.

Non-Alcoholic Products:If you wish to return a product or refuse delivery of a shipment, you will be credited the full amount upon receipt of the returned items, less the original shipping cost. If you wish to have the shipment re-shipped to the same or a different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.

Wine Tasting Samplers:Returned Wine Tasting Samplers for canceled Tastings will be refunded less the original shipping if charged and a $20 restocking fee.

*Damaged/Flawed:If your wine is damaged or flawed, you may contact us for a replacement within 30 days of receipt. Sediment or crystals in the wine are naturally occurring and not an indication of spoilage. Each bottle of wine is unique and may carry individual characteristics. (WineShop At Home may ask to pick up the wine for evaluation by our Wine Team.) There will be no refunds or replacements after 30 days of receipt.

Substitutions:WineShop At Home reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out.

Discounts and Promotions:Discounts and promotions are not applicable for reshipments or exchanges.

Returns and Refusals:If you wish to return a product or refuse delivery of a shipment, your account will be credited upon receipt of the returned items less the original and return shipping cost.If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.

Re-route:A $16.50 re-routing fee will be billed to a customer or Wine Consultant per package that needs to be re-routed to a different address while in transit. Wine cannot be rerouted across state lines.

Refunds:Credit card refunds typically take 3-5 business days to process, dependent upon your financial institutions' processing policy. Check refunds will usually be processed within 10 business days and then mailed via USPS.

Domestic Shipping: Click here to view Current Shipping Rates Click here to view State Tax Rates and Volume Limitations

Orders placed Monday-Friday before 12-noon Pacific time will ship as early as the same day or up to 3 business days after the date of purchase. WineShop At Home orders ship via FedEx or UPS depending on the state to which the order will be shipping. The majority of orders will ship via FedEx Ground or FedEx Home Delivery. Once an order leaves our warehouse, transit time will vary depending on the delivery state.

Service Limited to Certain States:To see our current list of serviceable states, please click here.

Age Policy:All wines are sold in CA, and title passes to the buyer in CA. We make no representation to the legal rights of anyone to ship or import wines into any state outside of CA. The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. Upon delivery, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport or State ID.

How to Contact Us:Your questions and comments are always welcome. Please feel free to email us by using our Contact Us form or call our Customer Service Department at 1-800-946-3746.

WineShop At Home Corporate Office is located at:560 Technology WayNapa, CA. 94558

Corporate Office Phone Number:(707) 253-0200

Click here for the full WineShop At Home shipping rate chart.

The following are the guidelines for conducting WineShop At Home Wine Tastings. Any event where the WineShop At Home Wine Tasting Samplers are used is by definition a WineShop At Home Wine Tasting. Qualified Wine Tastings must meet all of the following conditions to be approved by the Company and comply with alcohol beverage laws:

Wine Consultants may conduct Wine Tastings only in states where WineShop At Home has a permit/license to ship. Check the Service Areas section of your website for current information regarding states of operation. There may be additional local laws, taxes and other conditions that apply in certain states.

The Host of a Wine Tasting must pre-purchase a Wine Tasting Sampler directly from WineShop At Home. At no time may a Wine Consultant pay for a Wine Tasting Sampler for the Host. WineShop At Home does not accept cash for any transactions, including Business Kits.Wine may never be donated or given away at no charge unless it is a donation to a not-for-profit organization. (See section on Fundraisers & Fundraising Wine Tastings.)

1. Wine Consultants may conduct Wine Tastings only in states where WineShop At Home has a permit/license to ship. Check your Wine Cellar for current information regarding states of operation. There may be additional local laws, taxes and other conditions that apply in certain states.

2. The Host of a Wine Tasting must pre-purchase a Wine Tasting Sampler directly from WineShop At Home. At no time may a Wine Consultant pay for a Wine Tasting Sampler for the Host. WineShop At Home does not accept cash for any transactions, including Business Kits.

3. Wine may never be donated or given away at no charge at a Tasting unless it is a donation to a not-for-profit organization. (See section on Fundraisers & Fundraising Wine Tastings.)

4. The Wine Tasting Sampler must be delivered from the licensed premises (WineShop At Homes distribution center/winery) to either the IWC or Host (please refer to the State Tax Rate and Volume Limitations chart in your Wine Cellar for the most up-to-date shipping information).

5. Payment for the Sampler must be collected and processed by WineShop At Home prior to the event.

6. Only the wine provided in the pre-sold Sampler may be used for the Tasting event. IWCs may NOT provide or substitute wine for the Tasting.

7. At no time may a fee be charged to guests in conjunction with a WineShop At Home Tasting event.

8. All completed Interest Forms and orders placed via the App must be processed by the licensed WineShop At Home distribution center/winery and all orders must be shipped to the customers ship-to address.

9. WineShop At Home wine cannot be used for resale purposes. All transactions must take place between the end consumer and WineShop At Home. Wine Consultants are marketing agents representing the consumer.

10. When presenting at a Wine Tasting, it is not necessary for the IWC to taste the wines. The IWC may taste AND spit to determine the wine is not spoiled or corked. Never consume more than 3-4 oz. of wine at a Tasting.

11. The Host should pour the wines for all guests at the Wine Tasting. The IWC is there to educate and explain the wines.

12. Have the Host limit guest pours to 1 ounce of each wine. Special 1 oz. Pour Spout are included in the Wine Consultant Business Kit. Guests should also be encouraged to spit after each wine. Hosts have been provided disclaimers in the Host Planner that neither the IWC nor WineShop At Home is responsible for liabilities arising from guests who consume at a Tasting.

13. Minors (i.e., persons under the age of 21) cannot attend Wine Tastings.

14. Intoxication in any way by an IWC during or after an event while representing WineShop At Home is strictly prohibited. Intoxication at Tastings is a violation of your Independent Wine Consultant Agreement and may result in termination from WineShop At Home.

As a WineShop At Home Consultant, you are an independent contractor and obligated to follow the terms and conditions of the Independent Wine Consultant Agreement in conducting your business and Wine Tastings.

As an Independent Wine Consultant, follow all of the guidelines when conducting Wine Tastings. Because the Host purchases the Wine Tasting Sampler and the Tasting is held at the private residence of the Host, the Wine Tasting is the Hosts private party and you are simply providing educational information about the wines. Any resulting liability typically would be covered under the Hosts personal liability insurance. Similarly, if the Host follows the recommended guidelines for a WineShop At Home Wine Tasting, they can also avoid concerns with liability. Essentially a properly conducted WineShop At Home Tasting should be no different than hosting a dinner party or similar function.

Hosts should be informed by the Wine Consultant that their guests consumption of alcohol is their responsibility. Limit wines sampled to those that were pre-purchased in the WineShop At Home Wine Tasting Sampler.

Review with the Host their Responsibilities (see Host Planner):

All Wine Tasting guests must be 21 years of age or older.Provide non-alcoholic beverages and food for guests.Let at least 30 minutes pass between the time the Wine Tasting ends and the time when guests are expected to leave the Wine Tasting so that you may follow up with guests.Arrange for a ride home for any guest who doesnt appear to be able to drive safely, just as you would for any other private function you host.The Host must pour the wine for their guests and limit pours to 1 oz. of each wine. (Use the 1 oz. Pour Spout) included in your Business Kit).

Read Our How-To Guide to Get Started

Q. What type of files do I need to create my own labels?A. If you are including your own image on your wine label, you can upload either .jpg, .png or GIF file types; However, .jpg is the preferred format. The higher the Pixels Per Inch the better the resolution. It is recommended you do not use a file smaller than 500KB. The maximum up-loadable size is 5MB. For the best label results images MUST have an RGB color profile (by default, most images do). If not, the images must be converted to RGB. If you are unable to convert the image yourself, you can have it done for you by WineShop At Home and will be charged the $25 Personalized Wine Artwork Setup Fee.

Q. How do Stickers work?A. In addition to the image gallery, you can use stickers to add a creative touch to your label. They are typically specific to an occasion or season and can be resized and layered onto your label or background. If you wish to upload your own sticker, it must be in a .png or .svg format with a transparent background.

Q. What size (dimension) does my image need to be?A. The Label Creating Interface will allow you to resize the image, close to a "square" 1:1 ratio, while preserving the aspect ratio. You will also be able to re-position the image to best fit the printable area of each template.

Q. What is the physical size (dimension) of the label sticker?A. The label sticker is 4 inches tall by 3.75 inches wide.

Q. What if my image is not showing well on the label?A. You may need a higher quality image at a larger file size. You may upload an image as many times as you like. It is recommended you do not use a file smaller than 500KB. The maximum up-loadable size is 5MB. It is recommended that you "overlap" a small amount of your image on all edges of the label canvas to ensure that the entire area is filled. However, any overlaping content will not print on the finished label.

Q. What is included in the $25 Personalized Wine Artwork Setup Fee?A. WineShop At Homes Personalized Wine Artwork Setup Fee may include the following: the cropping and optimization of provided images, the overlaying of text or creating a separate image of up to three provided images. WineShop At Home can only help with images that have the correct resolution, size and quality. The setup fee does not include the following: the actual editing or retouching of images, or providing images other than what is available in the stock image library. You will be allowed up to three proofs (three revisions or three rounds of proofing) per $25 setup fee.

Q. Can I order labels only or do I need to purchase the wine?A. WineShop At Home is careful to offer only premium quality wines; therefore, our personalized label service is only available when ordering our exclusive selection of Talmage Cellars wines, either by the Half-Case, Case or individual gifts. Customers must first select their product of choice before creating and approving their personalized labels.

Q. I created my label but want to edit it before checking out. Can I do this?A. Yes, you can still edit your label in the shopping cart by clicking the Personalize Label button.

Q. What color is the wine label?A. WineShop At Home uses a high-quality natural cream linen paper. The images are printed all the way to the defined edges of label, or as shown and approved in the label preview.

Q. How long will it take to receive my Personalized Wine?A. Once your order is placed through our automated system, typically your wine will be ready to ship within 2-5 business days. If you choose to have WineShop At Home assist with the creation of your label, the wine will typically ship within 10 business days of final approval of your label. Actual shipping times after they have departed from our distribution center will vary depending on distance and shipping service selected. You may choose ground or express shipping.

Q. I am having difficulty using the system, what should I do?A. Please contact IWCCare at [email protected] or call 1-800-946-3746and they will be happy to assist you.

Q. Can I save a label and reorder wine with the same label at a later date?A. Not at this time. A new label must be created each time a Personalized Wine order is placed.

Q. Can I have WineShop At Home create my label for me rather than do it myself online?A. Yes, you can submit a request for Personalized Wine by forwarding your image/artwork through your Independent WineShop At Home Consultant or by contacting IWCCare at [email protected] or 1-800-946-3746. It may take up to 10 business days for the production and approval of labels not created and approved through the Label Creating Interface. Additional fees may apply, please see the above Personalized Wine Artwork Setup Fee policy for more information.

Q. What if I am not happy with my labels when I receive them?A. If there is an error with your order that is the fault of WineShop At Home, or your product has arrived damaged, please contact us as soon as possible and we will replace any damaged portion that is the error of WineShop At Home, excluding shipping charges. Please do not return orders without contacting IWCCare first. Please note that image quality, typographical errors, font type and color selection is the responsibility of the customer once the label has been approved and not WineShop At Home. Please see WineShop At Homes shipping and return policy for more information. Please see WineShop At Homes shipping and return policy for more information.

Q. Can I have more than one label design on an item containing more than a bottle of wine?A. You may create a personalized label on each product ordered, but not each individual bottle within that product. For example, when ordering Personalized Wine by the Case, one personalized label will apply to the entire Case (12 bottles per Case). If ordering more than one Case, you can personalize a label for each Case ordered. If ordering gifts, you may create one label per gift set.

Q. If Idon'thave artwork can you create it for me?A. WineShop At Home does not provide artwork but does offer stock image choices if you do not have existing artwork. If you need assistance with uploading or editing your existing artwork, we can assist you for a nominal fee of $25. Please see the above Personalized Wine Artwork Setup Fee for more information.

Q. Can I make changes to my label, order information or cancel my order after I place my order online?A. In the event that you need to change or cancel your order, we will do our best to help you make the changes. Please see the above Personalized Wine Artwork Setup Fee policy for more information. If your order is already in production, and you wish to edit or modify your labels, you will be charged a $25 Label Reprint Fee. If your order is already in production, and you cancel your order, you are responsible for all costs incurred up to the time of cancellation, including but not limited to any and all restocking fees, label printing, shipping, and the finished product. We will make every effort to stop production in a manner which would save you as much expense as possible. We will notify you of any charges that will be incurred in these cases.

Q. I purchased Personalized Wine in the past and my label was printed on a different type of paper with a gold foil border. Can I use this paper type for a new Personalized Wine order? A. No, the older version of our Personalized Wine labels (with borders etc.) are not compatible with the new Label Creating Interface. We use a high quality all-natural white linen paper that is now full-bleed meaning that you have more room to showcase your label design!

Q. Can I create my label using a mobile device (iPad, iPhone, Android phone, tablet, etc.)? A. For the best results, we recommend using a desktop computer, laptop or a larger monitor. While the Label Creating Interface will open on a mobile device, it can be difficult to use some of the tools within the editor suite (resize/reposition etc.). If a desktop computer is not available to you, please contact IWCCare for help with your label submission (Personalized Wine Artwork Setup Fee may apply).

Statevolume limits and tax rates are always changing. Click here to view current State Tax Rates and Volume Limitations Chart.

INTRODUCTION:

Know your state's tax rates and volume limitations so you can service your customers in the best way possible.

WineShop At Home must comply with all state laws for shipping into each state, and must use licensed transportation companies who can assure delivery of wine is signed for by an adult 21 years of age or older.

DEFINITIONS AND TERMS:

State Volume Limits Background

States that allow individuals to receive wine from out-of-state wineries differ in some key areas: who gets to place the order, how much can be ordered and what the time frame is for orders. For instance, in some states, total volumes are tracked per calendar year, per fiscal year and/or monthly. These are compliance laws written by each state, so it is extremely important that you know your states volume limits!

State Volume Limits for Individuals:

This simply means that each state has established how much wine an individual can receive from a specific, licensed winery in a given amount of time.

State Volume Limits for Households:

This means that a state has determined how much wine can be shipped in a given time frame to a specific address or household from a specific, licensed winery.

How Do I Find the Volume Limits for My State?

1. Go to your Wine Cellar2. Click on the Training tab3. Go to the Training & Policy Docs section4. Scroll down to the bottom and click on State Tax Rates and Volume Limitations

Note: This document is updated regularly please check back often.

EXAMPLE #1:

[email protected]

In this example, the Sampler is shipped to the Host or to the IWC. There is no tax on shipping, the tax rate is 8.00%. There is a limit of 20 Cases per order. There are just five states where the volume is like this.

EXAMPLE #2:

In this example, the Sampler is shipped to the Host. There is a tax on shipping, the taxrate is 6.35% and the volume limitation is 2 Cases per individual every 2 months. An individualcustomer cannot be shipped more than 2 Cases (24 bottles) in a 2 month period. After that 2month period ends, the limitation resets and the customer can receive another 2 Cases in a new2 month period. However, this is why shipping the Sampler to the Host is important if youshipped to yourself you could easily hit your volume limitations!

EXAMPLE #3:

In this example, the Sampler is shipped to the Host. There is a tax on shipping, the tax rate is 9.25% and the volume limitation is 1 Case per individual per month, not to exceed 3 Cases per year. An individual customer cannot be shipped more than 1 Case (12 bottles) in a 1 month period. They also cannot be shipped more than 3 Cases (36 bottles) in a calendar year.

EXAMPLE #4:

In this example, the Sampler is shipped to the Host. There is no tax on shipping, the tax rate is 12.00% and the volume limitation is 2 Cases (24 bottles) per household (address) per fiscal year.

SUMMARY:

So as you can see, knowing your states volume limitations is extremely important for maximizing sales.

Have you received wine from the Rich Rewards Program? How about Magnificent 7+? Have you added in Wine Club bottles? Did you include that wine in your personal volume limitations?

QUESTIONS?

If you have any questions regarding your state volumes and/or how they could affect future shipments for yourself and/or your customers, please email:

If you or your customer(s) have exceeded your volume limitations, you will be contacted by IWCCare.

Our legal team is dedicated to making sure WineShop At Home is always 100% in compliance with all states so we all can have a business that is fun, profitable and growing!

Due to sales tax regulations in certain states, WineShop At Home may charge tax on shipping. (See current "State Tax & Volume Limitations Chart" in your Wine Cellar.)

To calculate tax on shipping on an interest form, simply add the appropriate shipping amount to your order subtotal and then apply the appropriate tax rate for the destination to the total.

If using the App or Extranet, taxes + shipping are automatically calculated.

For example:

Product: $200+Shipping: $35=Subtotal: $235*Tax Rate: 5%Total Tax: $11.75Order Total: $246.75 ($235+$11.75)

On the front page of your Wine Cellar you will see a dashboard. This feature encompasses a "Sales Overview" with all the crucial business stats you need to track your month. On the same page, you can quickly and easily view the most recent "Hot News," "Common Forms" and "Wine Updates." Navigate away from your dashboard and you will see that the Wine Cellar is divided into five major parts: "Business, Rewards," "Wine," "Training" and "Marketing."

Under your "Business" tabyou will find all your back office needs, where you can update customers, place orders, manage Wine Tastings, view reports on your team, and check out the "Calls & Events Calendar," which organizes all past and upcoming WineShop calls into a handy (and exportable) calendar.

Current incentives, sales promotions, National Convention, recognition and Dream Vacation information can be found underthe "Rewards" tab.

The "Wine" tabis the lifeblood to your business. In it you will find wine education resources including "Vinotype" tips, training, and helpful videos, "Wine Basics," plus sub-sections for current "Samplers," "Menus" and a "Wine Archive."

Skip over to the "Training" tab regularly for training documents, policies and training videos that spell out all the hands-on fundamentals of the business. Have all of your new Wine Consultants come to this fun and essential section first.

Delve into your "Marketing"tab.Quickly post and schedule content to your social networks and grow your business through social media with analytics and helpful tips. This section also features your VinNote e-newsletter, where you can update your personal greeting and photo for your monthly campaigns.

Navigating the Business Section

Navigating the Training Section

Navigating the Wine Section and Vinotype Tool

WineShop At Homes corporate giving program is Raise Your Glass: Americas Mighty Warriors. Wine Consultants may participate, at their own discretion, in other fundraisers in the following manner:

Wine Consultants may donate wine, gifts and/or gift baskets to not-for-profit organizations and can take the donation as a tax deduction subject to local rules on donations (consult your tax advisor for details). Tastings may not be donated.

Wine Consultants may contribute a part of their marketing fee check from a paid, charitable Wine Tasting to a charity of their choice. (Donation handled directly by the Wine Consultant.)

WineShop At Home Wine Tastings must take place in the Hosts private residence. WineShop At Home Tastings are private Tastings, hosted by a person over the age of 21, who invites their own friends and family members over the age of 21. Hosts and IWCs may not advertise a Wine Tasting to the general public under any circumstances. All other venues are not approved for Wine Tastings without advance approval from WineShop At Home in writing.

You have the option to Post Tasting orders for shipping when an order is paid in full. After you enter the payment information and the order is paid and accepted, you will see the following message:

Click OK to post the order so it can be released for shipping.

Or click Cancel to have the order posted when the Tasting is closed. You can still post the order without closing the Tasting by clicking Post Order button in the order.

Important: If your order date and the date on which you process payment for the order are in different months, you MUST contact IWCCare to adjust the order bonus date. If you do not contact IWCCare, there is a chance you will not receive commission for that order in the month that the payment was processed.

For example, if you enter an order in your Tasting in the month of July and your customer does not submit payment information until the month of August, you MUST contact IWCCare.

All wine orders are generated with an "Adult Signature Requirement" and that signer must be 21 years old or over. Please try to ship to a business address or location where someone is always available to sign for packages.

Accessories, stemware, and/or businesscollateralmay be delivered without a signature.

Our general return policy is 30 days. You may return the Business Kit for a full refund (minus shipping) as long as the Kit is intact.

After 30 days and no longer than 60 days, you may return the Kit for up to 90% of what we can reuse. You are responsible for shipping the Kit back to us and you are required to pay the shipping costs to do so.

Per the IWC Training Manual,the company name, logo or trademarks may not be used or displayed on any apartment, house,office, storefront or other physical premises. In addition, the Company logo and trademarks may notbe used on any permanent sign, billboard or other forms of outdoor advertising. They may be usedon temporary directional signs used for special events as long as the signs indicate that the event isby invitation only.

As some have experienced, we have had an increase in the number of orders being held by our third party processing software due to states volume limits. This scrutiny is the result of several states tightening their enforcement of regulations on all wine direct shippers. To help alleviate these holds, we have put together a short list of best practices for reducing the likelihood of having an order held for compliance reasons. The list is based on IWCCare observations of what information can trigger or release a compliance hold.

1.) Know the volume limitations in your state and if they are per household or individual. 2.) Be aware that the shipping name, address, phone, email and date of birth are used to accumulate volume for each state. These are the fields that each state looks at to verify what your volume limit is for shipping purposes each month. If one of these fields appears in multiple fields it triggers the state to look closely at your volume limit. 3.) Send all orders (including Samplers) to the end consumer's recipient address using the end consumer recipient's information (name, phone, email). Do not use your own information in a any form, because it will trigger a connection of your own personal volume limits to your consumers' volume limits. Remember, it is not compliant to receive wine for Hosts and customers. Additionally, you may not pick up wine from a hold location on the recipients behalf. Your name must not appear on the customers shipping label. 4.) If you use a hold location (such as a FedEx pick up location) or business to receive wines, make sure the business name and recipient's name are included in the shipping address information. Update the phone and email addresses when there is a change in recipient name. 5.) Place orders in the WineShop At Home App whenever possible. The App will check compliance parameters in real time, minimizing the potential for fulfillment delays due to compliance holds. Additionally, orders placed through the shopping cart on the front end site (on your personal websites) will also be checked for compliance in real time. 6.) If you are shipping wines directly to a hold location, make sure the parcel is properly addressed including the name of the Hold Location (e.g. Walgreens, FEDEX Office) and the words Hold at Location. It is also possible to release wines to the recipients home address and then request a Hold At Location through the carrier either via phone or through the carrier's tracking page.

WineShop Bucks are earned throughmany of our incentive programs and promotions. The value of WineShop Bucks are dependent upon the promotion. WineShop Bucks are non-transferable and cannot be redeemed for cash value or combined with any other offers.

WineShop Bucks are not valid on the following: Table Wines, Glory Wines, Wine Specials, Gift Baskets or Boxes, Personalized Wines, Samplers, Wine Clubs and Business Kits.

In most cases, WineShop Bucks cannot be used with Accessories or Business Supplies; however, depending on the promotion, these two item categories may be permitted. For more information, complete rules and exclusions will be located in the fine print of the incentive or promotion which is offering the WineShop Bucks.

For questions regarding the WineShop At Home App you may submit a ticket directly to our App developer by using the following link:

WineShop At Home App Help

The WineShop At Home App user guide is available here.

Wine Club Members can take advantage of the 5% OFF Half-Case and 15% OFF Case purchase discounts.The discounts are applicable to all wines, except Personalized Label Talmage wines, Glory Wines, Table Wines or Samplers.Any Wine Member (including Wine Consultants) can take advantage of these discounts, including our Wine Club Members-only Hot Deals through the website. To qualify for the Wine Club Member discounts, a Member must have been successfully charged for their first automated shipmenton the first of the month following their initial Wine Club order.

The discounts cannot be appliedto orders inside of a Wine Tasting.

Commissions are based on 100% of the Half-Case, Case or Hot Deal discounted retail volume (less $2 per bottle).

For example, if a Member orders a Case of wine and its discounted price is $200, commission will be based on 100% (less $2 per bottle where applicable) of that sale, $176.00. Therefore, at the 20% base commission rate, commissions would be $35.20.

Have more questions? Submit a request.

A $16.50 rerouting fee per package will be billed to a customer or Wine Consultant whose order must be rerouted to a different address once that order is in transit (excluding hold at locations). Additionally, orders may only be rerouted to a different address as long as thataddress is within the same state.

Sampler requests must be placed a minimum of 15 days prior to the event date for processing and shipping. This time frame allows for the maximum amount of delivery attempts and provides enough time to rectify delivery delays due to bad weather, damages and other transportation issues. Last-minute Sampler requests require costly express shipping fees.

In the event that you need to upgrade the shipping for a last-minute Tasting, WineShop At Home offers expedited shipping. Once the Sampler is generated, your Host will simply pay the difference between ground and the upgraded option, plus tax on shipping where applicable. The price for expedited shipping on samplers is as follows:

3 day - $40 (Host pays additional $27.50)

2 day - $55 (Host pays additional $42.50)

Overnight - $75 (Host pays additional $62.50)

If your Sampler will not arrive in time for an upcoming Tasting event, you will receive a notification via email from IWCCare. Please respond immediately via email or by phone to [email protected] or 800-946-3746 to discuss your expedited shipping options. Please remember that your Sampler will not be released until we hear from you.

1. How do I sign up for the customer e-newsletter, the VinNote?

There is no need to sign up. Your subscription is included in the W.O.W. Package as part of the purchase of your WineShop At Home Business Kit. Your first month is free and you will be billed each subsequent month thereafter.

2. How do I activate my VinNote?

To activate your VinNote, log into your Wine Cellar, click on the Marketing tab and then click "VinNote." You may personalize your VinNote under "Settings."

3. What do I get for my subscription fee?

The subscription fee (included in your W.O.W. Package subscription) gives you a monthly e-newsletter for your customers which you can:

Customize with your personal message

Add a personal image

Review past VinNote campaigns

View campaign analytics in real-time which allows youto see how your subscribers interact with your VinNote

Your VinNote will automatically include:

Your name

Your email address

A link to the Shop section of your website

A link to your Facebook Business Page and Twitter profile*

*If you have connected to these social media accounts under the Marketing tab of your Wine Cellar, in the "VinNote" section, under "Settings." If you have not connected your social profiles here, these social media icons will link to the WineShop At Home corporate social media accounts.

4. What are some of the features of the VinNote?

Your subscribers are able to click directly through to your WineShop At Home personal website from the VinNote and purchase products from you. They will also have the opportunity to share articles straight to Facebook and Twitter directly from their inbox.

5. When and how often is the VinNote sent?

The VinNote is sent out at least once per month, on or around the 15th of the month. Special editions of the VinNote are typically sent out during the holiday season.

6. What do my customers receive?

A monthly wine lifestyle e-newsletter that excites and attracts them to your business. We automatically include your name, email address and links to your personal website.

7. If my customer visits my website by clicking on the VinNote, do I get attributed to the sale?

Yes, if a customer clicks through the e-newsletter to your website to make a purchase, you will be credited with the sale.

8. How do people who are not in my customer list subscribe to my VinNote?

Once your VinNote subscription is active, you can direct people to the subscription form on the footer of your website where anyone can submit their email address and be added to your VinNote subscriber list.

9. Why can't I edit my customers in the VinNote section?

In order to avoid changes from being overwritten when the monthly customer file is uploaded, customer records must be updated in your Wine Cellar, under the Business tab, in the Customers section.

10. How do my customers get added to my subscriber list?

Once per month WineShop At Home will update your subscriber list with your new customers. Duplicates will not be added. Customers who have requested to not receive the VinNote will not be re-added to the list.

Anyone who has made a purchase from you, or has been a guest at your Tastings (with or without making a purchase) is considered a customer and will be added to your subscriber list by WineShop At Home once per month, or before the campaign is sent.

11. How are customers able to unsubscribe to the VinNote?

WineShop At Home takes privacy very seriously and each e-newsletter will provide an unsubscribe link at the bottom of each VinNote campaign for anyone who does not wish to receive the e-newsletter.

12. Why are my customers only added to my VinNote subscriber list once per month?

With the number of customers contained in the WineShop At Home customer database, the transfer file is simply too large to occur on a daily basis.

13. How do I know if I have an active subscription?

Click on the Profile section under the Business tab of your Wine Cellar. Click on "My Wine Club". If you see an Active column filled with a "Yes" and a mid-month "Anniversary Day" then you have an active subscription.

14. How do I update my personal email address for the VinNote?

Your email address and subscription status is transferred nightly. Your name and email address is imported from your "Profile" section of your Wine Cellar (under the Business tab).

15. How do I update my personal photo for the VinNote?

You may update your personal photo under the Marketing tab in the "VinNote" section. Your photo must be under 10MB in size to upload correctly.

How To Update Your Photo & Greeting

16. How do I update my personal greeting for the VinNote?

You may update your personal greeting in the VinNote section under the Marketing tab. Go to "Settings" to update your greeting. Your personal message is text only; you will not be able to add images or HTML formatting within the message itself. Please do NOT include your email address or website link in your personalized text. Doing so will distort the layout of your e-newsletter.

We recommend that you update your personal greeting before the 15th of each calendar month.

If you choose to not add a personal greeting, the WineShop At Home corporate greeting will be used as default.

How To Update Your Photo & Greeting

17. How can I get a copy of my VinNote?

Your email address will be cc'd per campaign send. Should you choose, you may also add yourself to your subscriber list via the subscription form on your website.

18. One of my customers unsubscribed by accident, what do I tell them?

You can direct them to a form on the footer of your website where they can submit their email address and be added to your VinNote subscriber list.

19. Why are the links within my VinNote not working?

Please check that your WineShop At Home website is up and running by trying to get to the website from other places besides the VinNote. If not, then contact WineShop At Homes IWCCare department at [email protected]

20. Can I delete a subscriber?

No, you cannot. A subscriber must manually unsubscribe from your VinNote by clicking the Unsubscribe link located in the footer of the e-newsletter.

21. Can I mass-upload subscribers?

No, you cannot. You may add new subscribers to your subscriber list one by one via a form on the footer of your website.

Due to the increasingly strict landscape of email marketing, WineShop At Home will not allow the bulk upload and download of email addresses.All email addresses must be added through the VinNote subscription form located on the bottom of every page of your WineShop At Home website and in the "Lifestyle" section.This is in compliance with Federal Trade Commission and the CAN-SPAM Act. WineShop At Home, at its own discretion and on a case-by-case basis, may upload customer data and bypass this process in the rare case that data repair or restore is necessary.

22. Can I download my subscriber list?

No, you cannot. Due to regulations and rules regarding business communications and email spam, including the Federal Trade Commissions CAN-SPAM Act, you are not able to download or export your subscriber list.

23. What data is included in my VinNote analytics?

Navigate to the Marketing tab of your Wine Cellar and click on the VinNote section to view your VinNote analytics.

MAILING DATE: This is the date the VinNote was mailed to your subscribers.

EMAILS SENT: This shows the number of emails that were sent on your behalf.

BOUNCED MESSAGES: This shows the number of emails sent to email addresses that were bounced back.

UNIQUE CLICKS: Unique clicks are distinct clicks with no repeats by the same subscriber. This is the number of individual subscribers that have clicked at least once on any link in the email.

OPENS: This shows how many subscribers opened vs. did not open the VinNote.

CLICKS: This shows how many subscribers clicked an article within the VinNote vs. did not click on an article within the VinNote.

How To View & Interpret Your VinNote Analytics

24. One of my subscribers said that they didn't receive the VinNote. What should I do?

You should first confirm that you have the subscriber's correct email address listed under My Subscribers and that they did not accidentally unsubscribe. In addition, please ask the subscriber to add [email protected] to their address book so that it increases deliverability success.

You may also direct them to the Lifestyle and Shop sections of your website, where they can read the full VinNote articles and browse new wine releases.

Please read more about the factors that can negatively affect email delivery, including spam and other software programs below.

25. What can affect email delivery?

There are thousands of different Email Service Providers or ESP's out there. Each ESP handles mail differently, resulting in differences in the display and deliverability of your VinNote. As spammers get more and more sophisticated in how they try to reach the inbox, Email Service Providers respond by increasing their security features. Unfortunately, this increase in security can sometimes cause your VinNote to not display as you intended. For example, Microsoft Outlook 2003 will block images on all incoming mail from an unknown sender by default, resulting in images displayed as an "x". Subscribers are able to easily download the images by either right-clicking on the image or add the sender's email address to the address book. Other factors affecting deliverability outside of Email Service Provider differences can include:

Anti-Virus software (MacAfee, Norton, ZoneAlarm, etc.)

System Firewalls (MacAfee, Norton, Windows Firewall etc.)

Internet Service Providers Firewall (AOL, Comcast, Cox, SBC, etc.)

Operating System itself (Windows XP, Mac OS 10, etc.)

Other installed third party software (Email Forwarding, Spam Blockers, etc.)

26. What if I didn't get a copy of my VinNote?

Check your junk or SPAM email folder to make sure it isn't in there.

Make sure that [email protected] is on your email account's list of approved senders.

If 1 and 2 are okay, please send an email to [email protected]. Please allow 2 business days for a resolution.

27. What happened to Warm Call Reports?

Warm Call Reports were discontinued as of 2016. For your VinNote analytics, please go to the VinNote section under the Marketing tab of your Wine Cellar. Your VinNote analytics will display in this section in real-time, providing you with great insight on your subscribers interactions. A drop-down menu will display a complete archive of every sent campaign. Select the campaign you wish to view from the available options.

28. Can I forward my VinNote?

Do not forward the e-newsletter to others. If someone clicks the Unsubscribe link, it will remove YOU from your own subscriber list. This also applies when your regular subscribers forward your VinNote to others. If they forward it to someone who clicks that link, your regular subscriber may also be removed from your subscriber list unintentionally.

29. I'm unable to access the "VinNote" section under the "Marketing" tab of my Wine Cellar. What should I do?

An error message can occur in the VinNote section when the email address in your Wine Cellar profile has been updated recently and does not match the email address used by you when you initially accessed your VinNote section. To resolve this, please email [email protected] and let IWCCare know that you are experiencing an error message.

30. What do I do if I have a question?

Please contact IWCCare at [email protected] with the word "VinNote"in the subject line.

Use your IWC ID# (beginning with a capital letter I) and your regular Wine Cellar password. If this does not work for you, your W.O.W. (Wine on the Web) Package may no longer be active. If this is the case, please contact IWCCare at [email protected] or call (800) 946-3746 to have your W.O.W. Package reinstated with the correct or updated payment method.

If you continue to experience this issue, please try the following steps to see if it alleviates the problem for you:

Logout of the Wine Cellar completely and then ENABLE your cookies.

GOOGLE CHROME:

Click the Chrome menu icon [email protected].

SelectSettings.

At the bottom of the page, click Advanced.

In the "Privacy and security" section, clickSite Settings.

To enable cookies, select Cookies, then select "Allow sites to save and read cookie data (recommended)."

Clickback arrowto save.

If you DONT want to enable ALL site cookies in Chrome, follow these sub-steps to allow only those from WineShop At Home:

Click the Chrome menu icon.

SelectSettings.

At the bottom of the page, click Advanced.

In the "Privacy and security" section, clickSite Settings.

To enable specific cookie(s) click on Add next to Allow.

Type: [*.]wineshopathome.com.

Then click Add.

Type: [*.]winecellar.wineshopathome.com.

Then click Add.

Click the back arrow at the top then.

Scroll down to Pop-Ups and redirects.

Under theAllow section click,Add.

Type in: [*.]wineshopathome.com.

Click Add.

Type in [*.]winecellar.wineshopathome.com.

Click Add.

INTERNET EXPLORER:

Go to the wheel icon in the upper right-hand corner of your browser, click Internet Options > Privacy > Advanced > Select "Override automatic cookie handling" > OK.

If you DONT want to enable ALL site cookies in Internet Explorer, follow these sub-steps to allow only those from WineShop At Home:

Click the wheel icon in the upper right-hand corner of your browser.

Click Internet Options.

Click Privacy.

Click Advanced.

Unselect"Override automatic cookie handling."

Click OK.

FIREFOX:

Click and choose Options.

Click on Privacy.

Under History, select from the drop-down menu: Use custom settings for history.

Check-mark Accept cookies from sites.

Make sure Accept Third-Party Cookies are set to Always and Keep-Until is set to they expire.

If you DONT want to enable ALL site cookies in Firefox, follow these sub-steps to allow only those from WineShop At Home:

Click on and choose Options.

Click on Privacy & Security.

Under Cookies and Site Data, select Manage Data.

Type in: http://www.winecellar.wineshopathome.com.

Click Save Changes.

If you have completed these steps and are still unable to login, begin again using a different browser, such as Internet Explorer.

If you are still unable to navigate to your Extranet (under the Business tab) without having to login please use your first and last name (all lowercase and no spaces) and your regular password. Please inform IWCCare that you were prompted to take this step.

If none of the steps above work for you, please contact IWCCare at or (800) 946-3746 so we can investigate the problem for you.

If youre a Safari, iPhone, or iPad User:

Disable your cookie blocking by going to the upper-right hand wheel icon > Preferences > Privacy > Block Cookies, and then click Never.

Disable your cookie blocking on your iPad or iPhone by going to Settings > Safari > Privacy & Security > Block Cookies, and then click Never.

Disable your cookie blocking on Safari on an Apple desktop/laptop by opening Safari then going to the top menu bar: Safari > Privacy > Cookies and website data > Manage Website Data

For check orders in a Tasting, enter the order as you would any other order and click "Void Order." This will allow you to close the Tasting and post the credit card orders without showing that there is a balance due. Once WineShop At Home receives the check, the order will be unvoided and the payment will be applied. To reduce processing time and to ensure that checks are entered as quickly as possible, print a copy of the order and submit the copy with the check or notate the order number on the check. All checks and order printouts should be sent to:

WineShop At Home

Attn: IWCCare

560 Technology Way

Napa, CA 94558

Please note: All checks must be madeout to WineShop At Home for the exact order amount. If there is a discrepancy in the amount written on the check, WineShop At Home will request an additional check or credit card payment for the difference. The order will not be shipped until the full balance is paid.

You can contact IWCCare by sending an email to: [email protected] or by phone at800-946-3746.

Our mailing address is:

WineShop At Home

560 Technology Way

Napa, CA. 94558

Toll Free Phone Number: 800-946-3746

Toll Free Fax Number: 800-393-2582 Local Phone Number: 707-253-0200

Local Fax Number: 707-253-0201

Should you choose to resign as anIndependent Wine Consultant with WineShop At Home, you must submit a request in writing or via email. Your request must include the following:

Subject: Deactivation

Body of email or letter:

-Your IWC ID number

-Your first and last name

-Brief explanation as to why you would like to cancel your relationship as a Wine Consultant with WineShop At Home (optional)

Submit requests to:

[email protected]

Submit a written requests to:

WineShop At Home IWCCare

Attn: IWC

560 Technology Way

Napa, CA 94558

WineShop At Home customer service hours of operation are as follows:

Monday: 7:00am - 6:00pm PDT

Tuesday:7:00am - 6:00pm PDT

Wednesday:7:00am - 6:00pm PDT

Our customer service team meets every Wednesday from 3:00 4:00PM Pacific. During this time, there will be no representatives available in the call queue so all calls will go directly to voicemail. Voicemails and emails will be returned within 24 to 48 hours in the order in which they were received.

Thursday:7:00am - 6:00pm PDT

Friday:7:00am - 6:00pm PDT

Saturday:9:00am - 2:00pm PDT

Sunday: Closed

Help Desk Facebook Group: Monday - Friday, 7:00am - 11:00am and 12:00pm - 5:00pmPDT

Emails and voicemails left after hours will be returned within 24 to 48 business hours of receipt and also will vary depending on volume.

Best Practices for Contacting IWCCare

The company will issue a 1099 if total income for the tax year is $600 or greater. The government does not require a filing by WineShop At Home for less than this amount.

The IWC is responsible to reportall earnings as an IndependentContractor which includes, but is not limited to, allcommissions, bonuses, Incentive Trips and cash awards, regardless of the amount. This istypically reported on a year-end 1099 forms as additional earnings in the year in which the IWC received the award.

If you have earned less than $600 for the reporting year and will not be receiving a 1099, you can find your earnings in your back office under the Business Tab.

Simply click Profile > Commissions > My Earnings. Then, simply filter out the year for which you would like to view the total.

Company Name: 1800WineShop.com,inc

Tax ID: 94-3350748

Commissions are mailedor direct deposit transferred twice a month.

The first commission period calculates and pays you on your Personal Sales (PV-V) including Bonus Gates, from the 1st through the 15th of the month. This is calculated on the 16th of the month. Electronic deposits and/or checks are mailed on the 20th of the month*.

The second commission period calculates and pays you on your additional Personal Sales (PV-V) including Bonus Gates, from the 16th of the month to the last day of the month, and is calculated on the 1st of the following month. Once your "Paid As" title (the title you qualified for in the previous month) has been established on the 1st of the following month, your commissions could include leadership bonuses, team sales and generational overrides. Electronic deposits and/or checks are mailed on the 5th of the following month*. Please see the WineShop At HomeCareer Plan for further details how to achieve rank, promotions, teams sales etc.

Orders must be entered and posted and Interest Forms must be received and processed by no later than 9:00 PM Pacific Time onthe last business day of the calendar month to count for that months commissions, bonuses or incentives. Orders received after this time will not be backdated. (See State Addendum for any additional specific rules for your state.)

WineShop At Home will debit your commissions for any (but not limited to) of the following reasons:

-Returned merchandise where commissions have already been paid.

-Returned checks for your personal purchases from WineShop At Home.

-Any other monies owed to WineShop At Home.

Please note: All commissions will be debited based upon the month in which the return is processed.

If you havent accumulated at least $25.00 in commission, you will not receive a check for that pay period. The money will stay in an account until it reaches the $25.00 minimum, at which point you will receive a check or direct deposit in the next commission period.

*We require at least 2 business days for the bonus to be transmitted. If the 1st or the 16th falls on a holiday or a weekend, there may be a delay of up to 1 or 2 business days for direct deposit funds to be posted or for paper checks to be mailed.

Please note:orders that have been counted towards a commission pay period will not be able to be transferred into Tastings.

Here are 4 quick steps to get you started:

1. Download the Twitter, Inc. app on your smartphone via the Apple Store or Google Play Store. You must have a smartphone to download.

iOS-iPhone Android

[email protected]

2. Create a Twitter account. Its free & youdon'thave to tweet anything yourself if youdon'twant to. Heres what youll need to create a Twitter profile:

Full Name

Phone or Email Address

Username this will begin with the @ symbol, and must be within 6-15 characters long

Password

iOS-iPhone Android

3. Request to Follow the account: @WSAHupdates

Things to keep in mind:

Your request will be evaluated by WineShop At Home.

If it is determined that you ARE an Independent Wine Consultant with WineShop At Home, then your request will be approved.

If we cannot determine that you are an IWC, we may request (via a direct tweet to you) that you tweet @WSAHupdates the link to your WineShop At Home website.

If your request has not been approved in 3 business days, contact IWCCare at .

iOS-iPhone Android

4. Once youre an approved Follower of @WSAHupdates, tap on the bell icon (next to the Following button), to receive a notification on your phone every time @WSAHupdates releases a tweet. After tapping the bell icon (notification button), tap "Account notifications" and select "All Tweets."

iOS-iPhone Android

Please Note: In order to follow @WSAHupdates on Twitter, it must be determined by us that you are an Independent Wine Consultant with WineShop At Home. When a request to follow @WSAHupdates is submitted on Twitter, the review process takes place. If we cannot locate your name in our database, the request remains open.

When we cannot identify that you are an IWC based on yourTwitter profile information (name, website link, description, etc.) we request (via a direct tweet to you by @WSAHupdates) that you tweet us back the link to your replicated website.If you don't tweet us back with this information, the request remains open until you are identified as an IWC. Fast Following @WSAHupdates to receive SMS directly to your devices will NOT work. You must have a Twitter profile and be confirmed as an IWC before you may receive SMS to your devices.

1. First, make sure that your Personal Profile on Facebook is the admin of the Group you want to connect to. If your Facebook Business Page is the admin of the Group, you will be unable to connect the Group to Wine is Social.

2. In Wine is Social, under "Settings" > "Connections," click "Connect a Group".

3. A new window will appear with a list of Groups that you administer. Click "Add App" next to the Group you would like to connect.

NOTE: If you do not see any Groups appear, please check to make sure that your Personal Profile on Facebook is the admin of the Group. If still no Groups appear in the list, go to "Settings" > "Connections" in Wine is Social and click to reconnect your Facebook account. Please see here for more information.

these tips

4. Click "OK" to open Facebook in a new tab.

5. In your Group settings on Facebook, scroll down to "Apps" and click "Add Apps."

6. Type in "MB SOCIAL" in the search bar and then click MB SOCIAL.

7. Click "Add".

8. Then go back to the Wine is Social tab in your browser and click "Connect New Group" again.A new window will appear with a list of Groups that you administer. Click "Connect" next to the Group you would like to connect.

9. You will now be able to post and schedule content from the Content Planner in Wine is Social to your Group!

Please read on how to responsibly post to your Groups and maintain your Group's good standing with Facebook.

Commissions are paid exclusive of tax & shipping.

Commissions are not paid on Wine Tasting Samplers, which are offered at a significant discount from the retail price.

Unless otherwise noted, commissions are paid on merchandise net of any discounts and coupons. Wine commissions are paid on the Personal Commissionable Volume (PCV), which is the retail value minus $2.00 per bottle.

Host purchases at half-price are non-commissionable.

The excess (overage) in the Host Credit area is non-commissionable, however, the Host can place an order separate of their Host Credit at the retail amount and this order would be commissionable.

Unless otherwise noted, wines featured in Samplers are paid on the Personal Commissionable Volume (PCV), which is the retail value minus $2.00 per bottle.

"Boxed Gifts" and "Gift Baskets" are commissioned at 50% of retail.

Magnum wine gifts are commissioned at 100% of retail.

Personalized Wine Boxed Gifts are commissioned at 100% of retail (excluding artwork set-up fee, if applicable).

Artisan 5 Star Stemware & Decanters are commissioned at 100% of retail.

Wine accessories are commissioned at 50% of retail.

Host-Exclusive Promotion items are non-commissionable.

WineShop At Home Wine Tasting Glasses (Set of 12) when purchased as a Custom Pack are commissioned at 50% of retail.

Wine Clubs are commissioned at 40% of retail, except for a new Wine Club Members first shipment, which is commissioned at 100% of retail (not including new Member half-priced Wine Clubs).

Wine Club Members Half-Case and Case online purchases are commissioned at 100% of the discounted retail volume.

WineShop At Home may offer product(s) that are commissioned at a lower rate.

Business Supplies are non-commissionable.

Only one payment can be accepted per order. You may not use multiple credit cards or checksfor a single order.

All payments must be made out to: WineShop At Home.

Consultants cannot accept payments for orders.

We do not suspend shipping on newly-placed orders. Orders generally ship within 3 business days. If a customer wishes to delay an order, do not enter the order until the guest is ready to receive the delivery of the order.

WineShop At Home endorses and abides by the Direct Selling Associations (DSA) Code of Ethics. Visit your WineShop At Home website for details on the Code of Ethics.

As a WineShop At Home Independent Wine Consultant (IWC), you are expected to practice integrity, reliability and professionalism by the following:

Always demonstrate a high degree of professionalism and politeness with the customers.

Contact customers a minimum of three times prior to their Wine Tasting to set goals, answer questions and establish a relationship with the Host of the Wine Tasting.

Dress in business casual attire.

Demonstrate timeliness and punctuality.

Missing Wine Tasting events or canceling Wine Tastings with customers without sufficient notice or reason is not tolerated and could result in termination.

In order to respect the autonomy of a new leader and their individual training style, leaders who have promoted Directors or higher in their organizations must request explicit permission from that new leader to communicate with their downline.

All questions regarding professionalism and conduct will be reviewed by the WineShop At Home Compliance Committee for adherence to the established protocols with best intent for all IWCs. WineShop At Home reserves the right to issue warnings and take action,up to and includingloss of your downline and termination as deemed appropriate to the spirit of the company.

It is unlawful for IWC's to sell alcohol directly to anyone at anytime under any circumstances as Wine Consultants marketing WineShop At Home products on behalf of Company.

Interest Forms must be processed through the Corporate Office.

IWCs are fully responsible for all of their verbal and written statements made regarding WineShop At Home products, services, and the Compensation Plan, which are not expressly contained in official WineShop At Home materials.

IWCs are fully responsible for all consequences arising out of their business practices that vary from the Company's Policies & Procedures. Accordingly, IWC's agree to indemnify WineShop At Home and WineShop At Home directors, officers, employees and agents and hold them harmless from any liability, up to andincluding civil penalties, refunds, attorney fees, court costs, or lost business incurred by WineShop At Home as a result of the IWC's unauthorized representations or actions. Thisprovision shall survive the termination of the following: IWC's Application/Agreement.

Terms & Definitions

Business Building Bonus (BBB): A 3% commission paid to a Senior Wine Consultant or higher on the monthly PV of aPersonally Sponsored IWC or greater provided the SWC or higher is Bonus Qualified at $300 for the month.

Bonus Qualified: In order to qualify for any Career Opportunity bonus income beyond the basic 20% retail profit, an IWC or Leader must qualify by having at least $300 in personal retail volume for the month. This Bonus Qualifying volume consists of retail sales that meet or exceeds $300 in retail value for the month (excluding Wine Club Volume).

Central Team: A Team Leader or higher title and all members in their downline until a Team Leader or higher encounters another Team Leader or higher.

Central Team Commissionable Volume (CTCV): The CTCV of a Team Leader or greater is the sum of the PCV (definition follows) of each Central Team Member, including the PCV of the Team Leader or higher.

Central Team Qualifying Volume (CTQV): The Central Team Qualifying Volume of a Team Leader or higher is the sum of the PV (definition follows) of each Central Team Member, including the PV of the Team Leader or higher. For a Team Leader to be fully qualified, the Central Team Qualifying Volume (CTQV) must be $3,500.

Downline Group Volume (DGV): The sum of all PV and WCV (with no cap on WCV) in your downline, including your own PV and WCV.

Downline: All Active IWC titles to infinity as the title relates to upline.

Genealogy: The structure which represents the placement of all IWCs.

Generation Leadership Bonuses: A 5% First Generation Leadership Bonus override is based on the volume of the first Leader and their team promoted in a leg of an organization. A 3% Second Generation Leadership Bonus is based on the volume of the Second Leader and their team promoted in a leg of an organization under the First Leader. A 2% Third Generation Leadership Bonus is available to Senior Executive Directors only.

Minimum Active Status: A minimum of $300 in sales (PV-V) in a rolling 3 month period.

Personal Commissionable Volume (PCV): This is the commissionable Personal Sales Volume on which commissions are paid. PCV varies depending on the product line. Check the Commissions section of your IWC Training Manual for a full description.

Personal Sponsor: The IWC responsible for originally introducing and signing a new IWC.

Personal Volume for Qualifications (PV): The PV of a Consultant is the sum of the Consultants PV-V and PV-WCV. PV = PV-V + PV-WCV. This is the figure used to determine reaching title qualifications/maintenance and for trips and incentives qualifications.

Personal Volume Bonus Gates: Achieved by hitting or exceeding specific PV-V target amounts and paid on your PCV.

Personal Base Volume (PV-V): The amount of commissionable volume generated by a Wine Consultant including transactions with customers and personal transactions.

Retail Sales Commissions: Based on qualified title increases when hitting specificdollar volumes. Resets to the retail base commission level you are qualified for on the 1st of the month.

Wine Club Volume (WCV): The amount of commissionable volume generated by a Wine Consultant including Wine Club Membership transactions with customers and personal Wine Club transactions.

New Member Wine Clubs ship once the order is entered. Regardless of the order date, this order is considered the first shipment. New Wine Club Members that sign up beforethe Wine Club ship date (when existing Wine Club member orders ship out of our warehouse) will receive the prior months Wine Club wines.

The best practice for handling a new member Wine Club is to manage expectations. Please do not promise your new club member a specific set of wines, particularly if they are joining the Wine Club towards the beginning of the month.

However; if you would like for your new Wine Club Member to receive the most current wines, please wait until after the first full week of the month to place the order. If a Wine Club order is placed before the end of the first full week, WineShop At Home will not replace, substitute or refund shipments that contain the prior months wines.

The wines in all Wine Club orders (new Member and recurring) are pre-selected and cannot be substituted.

The starting flat shipping rate for a single accessory is $6.50 (plus tax where applicable). If an accessory item can fit into the shipment box with another item that is being purchased, the accessory shipping cost will not apply to that accessory.

For example: If 1 bottle of Glory Cellars 2015 Lodi Chardonnay and 1 Haleys Corker are being purchased, the total shipping cost would be $15.00 (shipping cost for wine only).

Accessories too large to fit into a box with anything else will always carry the $6.50 shipping rate to be shipped separately.

For example: If 1 bottle of Glory Cellars 2015 Lodi Chardonnay and 1 Rose-Gold Folding Wine Rack are purchased together, the total shipping charge would be $21.50 ($15.00 for the wine and $6.50 for the accessory).

As an additional example: if a Host were to purchase a Rose-Gold Folding Wine Rack ($6.50), 1-5 bottles of Glory Cellars 2015 Lodi Chardonnay ($15.00), a 2-bottle Wine Club Membership ($15.00) and a Set of 4 Artisan 5 Star The Bistro Stems ($15.00);all of these items would have to be shipped separately and thus, the total shipping cost would be $51.50.

WineShop At Home works with many partner wineries and winemaking facilities. If a customer states that they have a health condition or allergy, we cannot offer any guarantees that our wines do not come in contact with other wines during the multiple operational steps they encounter during production.

Particles and compounds may be added in the wine during the barrel making or the fining (filtering) process in particular. Because of this, we certainly do not want anybody who is sensitive to gluten or has a gluten allergy to be inadvertently exposed while drinking our wines. However, as we continue to grow, we will examine the desire for specialty wines and may explore options such as vegan, organic or gluten-free wines.

1. How can an Artisan Collection Wine Club Member take advantage of the 5% OFF Half-Case and 15% OFF Case discounts?

To qualify for the Wine Club Member discounts, a Member must have been successfully charged for their first automated shipmenton the first of the month following their initial Wine Club order. Therefore, a brand-new Wine Club Member may not take advantage of the discount at the time of signing until they have received 1 "Autoship."

2.Are the Half-Case and Case discounts applicable for any wine we offer?

The discounts are applicable to all wines, except for Personalized Wines, Glory Wines or Table Wines. The discounts cannot apply to orders inside a Wine Tasting. Cannot be combined with any other offers.

Wine Club Member discounts are not applicable to the discounted wines highlighted on the Wine Tasting Menu due to the higher discount at lower volumes. If your customer would prefer to have the Wine Club Member discount applied to an order that contains one or more monthly wine specials, you must contact IWCCare to remove the promotional price and apply the Wine Club Member discount. For more information on the Wine Specials, please see the FAQs here.

3. How are commissions paid on discounted Half-Case, Case or Hot Deal orders from Artisan CollectionWine Club Members?

Commissions are based on 100% of the Half-Case, Case or Hot Deal discounted retail volume (less $2 per bottle).For example, if a Member orders a Case of wine and its discounted price is $200, commissions will be based on 100% (less $2 per bottle where applicable) of that sale, $176.00. Therefore, at the 20% base commission rate, commissions would be $35.20.

4. Can an Artisan Collection Wine Club Member Host a Wine Tasting and still receive the Half-Case and Case discounts at their Wine Tasting?

Artisan Collection Wine Club Member discounts cannot be entered in a Wine Tasting; however, they may be entered in the shopping cart and assigned to a Wine Tasting.

5.Can Artisan Collection Wine Club Members receive their Half-Case or Case discounts as a guest when they attend a Wine Tasting?

No, Artisan Collection Wine Club discount orders cannot be entered in a Tasting, or be counted towards Tasting Volume. However, orders can be entered through their online Wine Clubprofile, outside the Wine Tasting.

6.How do Artisan Collection Wine Club Members receive their Half-Case or Case discounts?

Artisan Collection Wine Club Members may log in with their customer profiles and place orders from your replicated website (www.wineshopathome.com/yourname). Once they navigate to your website, they should click the Login link. They will then be prompted to enter their email address and password. Once logged in, all items eligible for the discount will automatically populate with the discounted pricing in their shopping cart.

7. What are the Seasonal Discounts Coupons for Artisan Collection Wine Club Members?

Periodically, special promotional discount coupons with our wine lifestyle partners will be offered to Members, enabling them to receive discounts on unique and special wine lifestyle products.

8. How do my Artisan Collection Wine Club Members take advantage of the Meet the Winemaker visits?

Find out from your interested Member when they are planning on being in Napa and contact IWCCare to schedule their visit. Requests for Meet the Winemaker visits must be scheduled at least two weeks in advance, and are based on availability.

9. How do the "Members-only Hot Deals" work?

Artisan Collection Wine Club Members will be notified through the monthly VinNote e-newsletter and on the website when a Hot Deal will occur. Hot Deals are limited-time offers, available exclusively to Artisan Collection Wine Club Members. Hot Deals are only discounted when ordered outside of a Tasting. Commission for Wine Club member Hot Deals are based off of 100% of the discounted amount.

10. Can IWCs who are Artisan Collection Wine Club Members take advantage of all discounts and offers?

Yes, provided they have been successfully charged for their first automated shipment on the first of the month following their initial Wine Club order.

11. How do I avoid back-to-back billing of Wine Club orders?

New Member Wine Clubs entered at the end of the month will automatically be charged on the 1stday of the following month. To avoid back-to-back billing or shipping, do not enter the orders until AFTER the 1stday of the month. Additionally, do not begin a Wine Club order in a prior month and then complete it in the following month. This may still cause your customers card to be billed back to back. You can also contact IWCCare prior to the 1st to have the date for the next shipment advanced by one month.

Please note:If you choose to have the order advanced by one month to avoid back-to-back billing, that Wine Club will not count towards any promotions or recognition until the next month or the first autoship.

What does the W.O.W. stand for?

W.O.W stands for "Wine on the Web."

What is included in my W.O.W. Package App Access?

The W.O.W. Package includes your personalized website, access to your Training/Customer/Order Management tools in the Wine Cellar, your VinNote e-newsletter and the Wine is Social suite tools under the "Marketing" tab of the Wine Cellar.

What is the monthly fee?

After the first complimentary month, which is included with the purchase of a Business Kit, the fee forthe W.O.W Package is $19.95 per month. *subject to change

When is the monthly fee charged?

The fee is charged to your credit card on file or debited from the checking account on file on the 15th of each month. If the 15th falls on a weekend or a holiday, the charge will typically take place on the following business day.

If I cancel my W.O.W Package, can I still place orders and enter Tastings through my Wine Cellar?

No, to maintain access to your Wine Cellar and to place orders, you must have a current W.O.W. Package subscription.

How do I know which credit card will be chargedfor my monthly W.O.W Package?

WineShop At Home will charge the credit card that was used to purchase the Business Kit. If you need to change the card that we have on file, simply follow the instructions below:

Interest Form

What happens if my credit card declines?

If the credit card declines, you will lose your personalized website, Wine Cellar and the Wine is Social suite of tools. You will then be notified via email that we had an issue with the card. The email will instruct you to contact IWCCare to update yourcredit card information.

What formsof payments are accepted?

Visa, MasterCard, Discover, Amex and ACH. Gift cards are not accepted.

Can I pay for my W.O.W Package subscription in advance?

No.

How does the first complimentary month work?

Regardless of the date you join within a particular month, you will not be charged for the month in which you joined, nor will you be charged for the following month. For instance, if you join on March 16th, you donot pay for the remainder of March and April would be considered your complimentary month. The first date for your W.O.W. Package you would be charged would be May 15th.

Can I skip monthly payments?

Yes. You may contact IWCCare to skip months on your W.O.W. Package subscription; however, you will not have access to any of the business tools for the months being skipped.

Can I still be an Independent Wine Consultant if I decide to cancel my W.O.W. Package?

Yes. However, you would not have access to your Wine Cellar to enter orders, nor would customers be able to enter orders via your personalized website. All orders will then have to be faxed or e-mailed in viaor "snail mail"to (707) 253-0201 (f) or via e-mail to [email protected] so that allorders may be placed by IWCCare. Orders sent via Interest Form may take up to 3 business days to process.

While many of our wines start out as vegan in the beginning of the winemaking process, we cannot legally guarantee or certify our wines as vegan or organic.

1. Must all guest bookings have credit card payment confirmed before the additional Host 50% off items are available to add to the Host order?

No. The Tastings must be initiated within the original Tasting. However, we strongly suggest getting a credit card and Sampler choice the evening the new Tasting is booked from the original Tasting.

2.If I get another booking after the Host's Wine Tasting is closed, can I have that booking transferred into the Tasting?

No. Once the original Tasting is complete and closed, it cannot be modified. Additionally, any bookings that result from the original Tasting must be booked within the Tasting module in your Wine Cellar.

3.Can the Host use their Host Credit or Host 50% off item discount towards 3-bottle, 6-bottle or Case bundles?

Your Host may use their Host Credit or Host 50% off item discount towards non-discounted bundles. Your Host may NOT use their Host Credit or Host 50% off item discount towards Table Wines, products containing Glory Cellars or Raise Your Glass donations, wine specials or already discounted products, Personalized Wine, Wine Club or Samplers. Excludes tax and shipping.

4. Is the price of the Sampler included in the Tasting Total?

Yes. The Sampler purchase (minus tax) plus any Custom Packs, does count toward the accumulative Tasting Total.

5.What if my Host orders more than the Host Credit amount? Is the excess volume commissionable?

No. The excess (overage) in the Host Credit area is non-commissionable. However, the Host can place an order separate of their Host Credit at the retail amount and those orders would be commissionable.

6. Is my Host able to gift their Host Credit or Host 50% off items to another guest at the Tasting?

No. Host Perks represent a non-transferable offer and cannot be transferred to any other customer.

7.How long am I able to keep my Tasting open for my Host to earn maximum rewards?

To ensure that all of your Hosts have a great experience with us and receive their maximum benefits quickly, all Wine Tastings must be closed within 7 days of the event date. If a Wine Tasting is held open for more than seven days past the date that the Wine Tasting was held, WineShop At Home will close the Tasting, ship any Tasting orders with a saved payment, as well as void any orders without full payment applied. After the Tasting is closed, it cannot be modified and any unused Host Perks will be forfeited. Shipping Host orders quickly will keep your Hosts happy and returning to you for years to come.

8. Will my Tasting be closed within 7 businessdays or 7 calendar days? Does the day of the Tasting count as the first day?

Tastings will be closed within 7 calendar days after the Tasting date. For instance, if your Tasting is on Saturday, you have until Saturday of the following week to close the Tasting.

9. What if my 7th day falls on a Sunday or a holiday?

If your 7th day falls on a Sunday or a holiday, you are responsible for closing it by end of day on that date or it will be closed by corporate on the following business day.

10.Can I reopen a Tasting to add more orders after it has been closed?

No.

11.If my Host becomes a Wine Consultant, are they still eligible for Host Perks?

Yes. Since the IWC was a Host prior to signing up as a Wine Consultant, they are still eligible for the Host Perks program.

12.If my Host has more than 5 bookings from their Tasting, are they eligible for more Host 50% off items?

No. The maximum amount of additional Host 50% off items that may be added to the Host's order is 5.

13.Do all the guests' credit cards have to be saved before the additional Host 50% off items become available to add to the Host's order?

No; however, the Tasting cannot be closed if all the orders do not have payment applied.

14.Are the Host 50% off items commissionable?

No. The Host 50% off items are not commissionable.

15.If all my guests have not yet ordered, can I still enter the Host order?

No. The Host order must be entered last to ensure eligibility for all rewards.

16.What items are available for my Host to purchase at 50% off?

Even if your Hosts guests do not book any Tastings, your Host is always eligible to purchase 2 items at 50% off: the first shipment of their monthly Wine Club Membership (Limit 1);a set of Artisan 5 Star Stemware; a Decanter; OR our monthly special or featured item (if available).

If the Host gets 1-5 guest bookings from their Tasting, they are then eligible to choose 1, 2, 3, 4 or 5 additional Host 50% off items, including wine. (Not valid toward Table Wines, Glory Cellars products or Raise Your Glass donations, wine specials or already discounted products, Personalized Wine, Wine Club or Samplers. Excludes tax & shipping.)

17.Are Wine Consultants able to take advantage of Host Perks?

No. Independent Wine Consultants are not eligible for the Host Promotion.

18. If my Host books another Tasting from their event, will that new Tasting count as a booking towards the 50% off rewards?

Yes.

19. Do "Raise Your Glass: America's Mighty Warriors" donations count towards the Tasting total?

Yes. America's Mighty Warrior Donations are included in the Tasting sales.

20. Do Wine Clubs count toward the Tasting total?

Yes. Full-priced Wine Clubs count; however, the 50% off Host Perk Wine Club does not count towards the Tasting total.

21. Does the $10 booking discount deduct from the Tasting total?

Yes. The $10 booking discount will deduct $10 from the overall Tasting total, as well as $10 from the order volume.

1. Click the "Business" section in your Wine Cellar and then click "Tastings."

2. Click "Add New Event," located on the upper right side of the page.

3. Select a customer to be the Host or click "Create New Host."

Note: You should only create a new Host if the customer has never ordered before. Otherwise, use the drop-down function to select a customer as the Host. If your Host has already attended a Wine Tasting or has purchased wine before, creating a new Host will create a duplicate and unnecessary customer profile.

If you clicked "Create New Host"

Enter all required fields (designated with an asterisk).

Remember that billing and shipping addresses may be different be sure to double-check.

Click "Save New."

4. On the next page titled Create a New Event, confirm the Tasting details and click "Save New."

Note: Be sure to enter a Tasting date at least 15 days out. Do not enter a same-day Tasting or a Tasting for a prior date because we will not ship the Sampler.

5. On the next page titled, Book a Wine Tasting Step 1 of 4, verify Host billing and shipping addresses. (In most states Samplers ship directly to the Host.)

Note: If your Host has a different address that they would like to ship their Sampler to (e.g. to their place of business or to a family member) you must change the shipping address here. Additionally, always confirm the Sampler shipping address on this page to ensure the Sampler is being shipped to the address that the customer has requested.

6. Click "Order Sampler."

7. Select one of the available Samplers after discussing the options with your Host.

8. Choose the Sampler and be sure to select optional materials or to upgrade your Sampler (if applicable). Click "Add Item" next to the Sampler your Host wishes to order.

9. Enter the credit card information.

10. Click "Order Sampler."

Always order the Sampler at least 15 days in advance of your Wine Tasting longer around holidays and in the winter season.

Tax is charged based on yourshipping ZIP Code. In states where the local tax rate applies, make sure to enter thefull 9-digit ZIP Code(ZIP Code + four) for both billing and shipping to get the most accurate calculation. For example, enter the ZIP Code as 80134-2713 (dash included). This will give you the most accuratetax calculation possible.

Personalized Wine orders need to be placed in the shopping cart and cannot be placed inside of a Tasting.

Once you select the option and item you would like, you will be prompted to create your label. From there, you will be able to select an image (either your own or a stock image that we have available) the font, the size of the text and the personal message you wish to add to the label. If you wish to assign the order to an open Tasting, you may do so as you check out in the shopping cart.

Wine Club Member shipping address and payment information changes made on or afterthe 1st of the month will take place the following month. You can make the changes in your Wine Cellar by following the steps below.