Wiredrive FAQs

If you are not getting audio on your files, it is likely because the file's audio codec is not AAC. You will want to re-export the file again with AAC selected. We have more info on encoding for third-party players as well in related articles.

You may need to edit Library files already active in your system. The admin section will be the best place to make these changes quickly. Change things like filename, categories & tags, replace file or thumbnails.

Editing existing files in the Library

Select Library > Administration

Search or browse for the file you want to edit.

Click on the file name or the thumbnail in the search results on the left to display the file's details.

Click Edit in the file detail panel.

Modify file information (e.g file title, metadata, thumbnail, keywords, etc.)

Click Save.

Deleting a file

Select Library> Administration

Search or browse for the file you want to edit

Click on the delete (-) button next to the file

Click OK in the confirmation window.

Replacing a file or file's thumbnail image

In Administration, click the browse button under either Replace File or Replace Thumbnail.

Select the respective file.

Click Save.

What if you could have your favorite reels and Presentations in your pocket at all times? You can with Wiredrive Go. Download, manage, and playback Presentation files from your iPhone or iPad, in real-time without an internet connection. Present to Apple TV with AirPlay and drive conference room meetings from your tablet or phone.

Key Features:

Add Presentations quickly

Use horizontally or vertically viewing

View Presentations assets without downloading to the device (online use)

Make entire Presentations available offline

Make specific assets inside the Presentation available offline

Go into "Airplane"-mode and view offline Presentations or individualoffline assets

Use filters to sort by Latest / Size / Title OR Document type

Search for company/Presentation/asset title

Share Presentation link

Search for something in asset description

Search for metadata or keyword

Approvals/Reject/Comments

Mark / Unmark as Viewed

Remove Presentation(s)

Remove specific assets inside the Presentation(s)

Dark / Light Mode

Installing Wiredrive

Wiredrive Go is available for download, free of charge, from the Mac App Store. To install it on your iOS device, press on the "App Store" icon above.

Type " Wiredrive " in the search field.

Press on the Wiredrive Go icon, then press "Free" + "Install."

You may need to enter your iTunes password. This will begin the installation process. The Wiredrive Go icon will then install to your device.

Please note that Wiredrive Go does not come pre-loaded with Presentations, these must be downloaded after you generate or receive the Presentation link.

This is not a login application, this is for offline access to the most essential Presentations you need on the go and must be retrieved over the internet to use offline.

Adding Presentations to Wiredrive Go

Once Wiredrive Go is installed, you can start syncing Presentations to your iOS device for on-the-go screenings.

First, send a Presentation to yourself, either via the Send button or via "Get Link."

Open the Presentation on your mobile device.

You will then be routed to the Wiredrive Go app

This will begin downloading the Presentation to the Wiredrive Go app.

You can also use the paste link function to download Presentations to the app. This allows you to quickly copy a short link URL of a Presentation or just the last 9 characters after the "/".

download

Viewing Presentations on Wiredrive Go

Once you have added Presentations to the Wiredrive Go app you can now view the Presentation(s) on your mobile device or airplay.

You will see three options at the bottom of the app screen, Company - Presentation - Settings. To view Presentations, make sure you are navigated to the Presentations portion of the application. Presentations must be on your local device to Play All.

*Notethe Play all option is for Video files only. All other formats in a reel will be skipped.

From the Presentation list, selectthe edit link in the top right corner of the app.

checkbox the Presentationyou would like the Play all option for.

At the bottom of the screen press the "Available Offline" link. This will begin the offline download.

You will not see the "Play All" option.

Making a Presentation Available Offline

One of the main features of Go is to provide Wiredrive presenters or reps the access to the same Presentation and features as they would on the web, on their mobile device; when they do not have an internet connection. This will allow users to play all Presentation for a set of reels from a company or just specific Presentations across different Wiredrive accounts.

Follow the steps to upload a Presentation to your Go app.

While you still have access to the internet, press the actionoption to select the "Make available Offline" option.

If the item is already available offline, you will see a small phone icon next to the Presentation instead of the cloud which means it is available only while your device is online.

Once this is done you can disconnect or go into airplane mode and view the Presentation(s) you have made available offline.

Re-ordering Presentation Assets

You may need to re-arrange the order of a Presentation to present to a client. Either by reordering or removing a file. The Wiredrive Go app will allow you to make these changes in between syncs. This will not change the original Presentation.Instead, it will change the Presentation in your Wiredrive Go app for you to present what you need.

*Once the app syncs or you press the "Update" option. The Presentation will go back to the original state.

Drag and Drop Presentation Assets

Open a Presentationyou would like to edit.

Press the Editoptionin the very top right corner of the app.

You will see anaction bar option appear to the right of each spot.

You can press and hold down this option and drag and drop each spot where you would like.

Delete Assets from a Presentation

Open a Presentationyou would like to edit

Press the action optionto the right of the asset you would like to not show in the Presentation.

You will see a menu option appearwith an option to "Remove from Device"

Cloud: This means that the content you are viewing is being pulledfrom the internet.

Device: This means that you have downloaded the content to the apps local storage for playback at a later time.

This is a filter that allows you to sort by things likeLatest uploaded / Size / Title / Document type

This option allows you to select content to be available offline.

This option will sync with Wiredrive online so that you have the most recent files and Presentation order from your Wiredrive system.

This is a global search that will allow you to search any content uploaded to the Go app.

Live Webinar

We invite you to the new app and try it for yourself!

Since the release of new email templates, you may have experienced issues when sending emails and HTML or code showing in the messagebody.

Why is this happening:

Wiredrive's new email templates work off of rich text edits. Which means all styling and design are based on rich text CSS and HTMLrequest. If you are typing in the content for the message body this will not be an issue.

If you are Copying + Pasting text from another richtext application like word, powerpoint, note software's, browsers. Youare not copying just the text but any hidden or visible styling code linked to that content.

This causes styling code to be pasted on top of Wiredrive's styling code.

Solutions:

There are two ways to fix this. When you paste from another application it's best that it's from a plain text application like Notepad (Windows) or text editor (Mac) so that any styling is stripped out and the proper Wiredrive styling is used without conflict.

If you do not know how to do the above you can prepare your shared Presentation settings and when you get ready to add the message portion:

Uncheck the "Rich-text" box next to the message body field.

Paste your text

Re-check the rich-text checkbox (very important)

Why was this not an issue before?

The last update to our emails templates was over 10 years ago. This means we used very outdated templates that did not rely on any rich-text functions for the email that was sent out. However, with the new email standards that provided additional security and styling updates for all current email applications. these updates are needed and provided a better experience for all of our users/recipients.

In some recent changes to the sender email listed for Wiredrive Presentations and emails. We have a new set of emails that need to be considered for authorized senders if you have restricted email settings with your current provider.

Solution:

Find your system email whitelist or authorized sender field, in which you should enter ( [email protected], [email protected], [email protected] ).

Confirm that your updates will take place immediately, then go into Wiredrive and Share a Presentation to that group email.

When using the Gallery theme, each asset thumbnail is rendered to the DOM as follows: A thumbnail container element is drawn with the dimensions specified in the Thumbnail dimensions section of the Gallery theme options. The thumbnail strategy defines the rest:

When in Scale mode, an image element whose source is the assets thumbnail is drawn inside the bounding box. The image is scaled to fit within side the bounding box while preserving the original images aspect ratio. Once the image is scaled to fit within the specified bounding box, the bounding box will collapse around the scaled image (unless the Center-align thumbnail (letterbox) option is checked, in which case, the bounding box will remain its specified size, and the areas of the bounding box that do not overlap the scaled image will be shaded in with a dark gray color set to the opacity specified by the Pillarbox and letterbox opacity setting in the Wiredrive Player Settings admin page).

When in Crop mode, the thumbnail image is used as the horizontally-and-vertically-centered background image of the thumbnail bounding box. This means that the dimensions you specify for the thumbnails now act as the dimensions for a horizontally and vertically centered cropping mask over the original thumbnail.

You can upload to Wiredrive from your Dropbox account, making it easier to manage files and collaborate beyond the desktop. Many Wiredrive users mentioned to us that they use a company Dropbox system for asset storage + organization, so this integration bridges the gap between cloud-based bulk file storage and the review and approval features of Wiredrive.

To upload to Wiredrive from Dropbox:

Log into Wiredrive.

If using Projects, navigate into the project + folder you wish to upload into (this function works in Library as well).

Select "Upload."

Within the upload window, select "Choose from Dropbox."

This will prompt you to log into Dropbox using your Dropbox account credentials.

Locate the files you wish to upload into Wiredrive and select "choose" (you can select multiple files by holding "shift" and clicking files).

Wiredrive will start importing files from Dropbox into the location you selected (please note that files uploaded from Dropbox will count towards your Wiredrive storage).

Wiredrive will show upload progress and alert you when uploads are complete. Once complete, refresh the page to see your new files.

Notes:

You need a Dropbox account and credentials to log in to Dropbox in order to use this feature.

Files uploaded from Dropbox into Wiredrive are written to the Wiredrive storage servers, so these will count towards your monthly average.

If you hold down the "shift" key on your keyboard and click files, it will allow for multiple file selection.

Wiredrive is still as secure as it was before this integration existed. This integration requires that users enter credentials in Dropbox in order to use it, so it does not allow unauthorized access to Wiredrive.

Yes, you can drag and drop from your synced Dropbox folder from your desktop. You do not need to use the Dropbox integration for this.

You can not sync your Dropbox account and my Wiredrive system for automatic uploads.

Need to add or change your Wiredrive logo or theme colors?

Please fill out this Branding Request Form. We will update your logo as soon as possible but may take up to 48 hours. Make sure to attach any relevant logos and select your HTML Hex colors.

Recommendations:

We highly recommend flattened "Transparent" .PSD, .PNG, or .EPS file for graphics.

Please DO NOT send raster-based graphics. PDFs, JPGs, GIFs and other raster-based files do not scale properly.

Please reference our guide to theming if you have any questions about logo placement or what can be edited.

In many cases, your browser may have flash player disabled during updates or changes. When you access Wiredrive to generate a "Get Link" flash player is required to see and use the "Copy Link" button.

Safari

Open Safari and then go to Preferences, accessible from the Safari menu.

Choose the Security tab and look for Internet plug-ins, then click the Manage Website Settings button.

Select Adobe Flash Player from the left side to gather a list of websites that have used or attempted to use the Flash plug-in.

Firefox

Start Firefox, then click the "Tools" menu button in the menu bar and select "Add-ons."

Open the "Plugins" tab.

Scroll down to the entry called "Shockwave Flash" and click the "Enable" button to the right of the plug-in's name. Flash for Firefox is now re-enabled.

Chrome

Enable Flash Player in Chrome.Open your Google Chrome and load chrome://settings.Open Advanced > Privacy and Security > Content settings > Flash, and you will want to "Allow sites to run Flash or Add your Wiredrive system URL to the Allow section.

If you would like to update your billing information such as:

Name

Address

E-mail

Contact our Accounting team by e-mailing [email protected].

For company name changes, please contact our Customer Success team at [email protected]. (We will require a letter on signed company letterhead requesting this change for verification.)

Everything you need to get up to speed with Wiredrive

Whether you are new to Wiredrive and just getting started or looking for a quick refresher, the resources below will guide you through the application's features and workflows. Take a look around this Quickstart guide to Wiredrive and see just how easy it is to manage and present your media like a pro.

What is Wiredrive?

It is very important that files be named with proper conventions, not just for Wiredrive but for the web in general. Poor file and folder names can cause a number of problems, including playback and download issues. To ensure that files and folders always work, we recommend that you follow these best practices:

*All files must have the correct extension (.mov, .mp4, .mp3....) in order to play properly. Files without extensions will cause playback issues.

File names should only contain letters, numbers, underscores, and dashes. You should not use:

periods

quotation marks

slashes

question marks

spaces

Anything that is not a letter, number, or underscore.

Again, Do not use special characters in file and folder names!

Develop well-defined file naming conventions.

The more meaningful and descriptive your file names are, the easier it is to navigate and locate said files. We recommend that you recommend that you develop a standard naming convention that captures information that is important to you. For example, if you are an editorial company and you need to post a new revision of a Doritos spot, then a good filename may be 1_08_Doritos_Rev_2.mov. This file name clearly states the date of the output, the client, and the revision number. These are small details that can make a big difference in workflow.

How to rename files and folders.

See Managing project room files for instructions on renaming files and folders in Project.

See Managing Library files for instructions on renaming files in Library.

Project Trash

As a Producer, you can recover trash for projects you are the Project Manager for. As an Administrator, you can recover content from any project you have access to.

* Recovery will recover files only. Folders are not physical pieces of content so it is best to recreate the folder assignments before restoring the contents.

Emptied Trash

Once the trash has been emptied there is no recovery for this content.

DELETED PROJECTS

Once you delete a project, that project is permanently deleted and can not be restored. Additionally, since the entire project is permanently deleted, the content within that project is permanently deleted as well.

If you delete an entire project, the project is immediately deleted and cannot be recovered. We have two confirmation steps in place when you select to delete a project requiring that the user confirms their intent to delete a project, so if a user answers "yes" to these two dialogue boxes, we take it to mean that something should be deleted.

With Single Sign-On, employee transitions can be enforced in Wiredrive as easily as they are with your other cloud applications. Employees can only log in to Wiredrive when their identity provider credentials are valid. As soon asthey'reactive, the employee can log in. Deactivate them, and the employee will not be able to log in anymore. Furthermore, with just-in-time user provisioning, youdon'thave to create accounts for employees in Wiredrive. Oncethey'reable to sign on through the identity provider, Wiredrive will automatically create an account for them if none exists. Your IT department has the assurance that no one is able to access Wiredrive whenthey'renot supposed to.

Using your own identity provider in conjunction with Wiredrive allows you to define additional security when and how you need it. So, if your work is sensitive and you need to have a heightened level of security, Wiredrive with Single Sign-On is ideal. If you need to enforce special password strength rules or you want to enforce password changes on a schedule, you can manage those rules through your identity provider. If your provider supports one-time passwords or multi-factor authentication, those requirements will be honored by Wiredrive.

Managing your users in multiple vendor systems can be very inefficient and potentially a liability. By using Single Sign-On, Wiredrive defers all decisions of authentication and identity to your company and your identity provider. You can quickly activate and deactivate users from your identity provider and have those decisions honored by Wiredrive - no need to separately manage user accounts.

How do I enable SSO with Wiredrive?

If you have an existing system, our Customer Success team will work with you to help prepare your system for SSO. You will need to have an identity provider that supports SAML 2.0 (e.g. Okta, PingID, OneLogin, etc.)

Can my LDAP or Active Directory groups be used in Wiredrive?

Wiredrive will expand our SSO and user management capabilities over the course of the next year. We are planning to enable some integration with LDAP and Active Directory groups, which may allow for fine-grained control over user birthright permissions and access.

What does my identity provider need to support to allow me to use SSO?

Your identity provider needs to support sending SAML 2.0 assertions - for instance, Okta, OneLogin, and PingID all support SAML 2.0.

Can I enforce stricter requirements, e.g. two-factor authentication?

Absolutely - if your identity provider supports it. Wiredrive trusts your identity provider, so as your security requirements evolve, you can make changes without needing to update any configuration in Wiredrive.

Are there unique requirements I should be aware of?

If you wish to integrate with Okta, it will be necessary to set the Wiredrive username for all users to match the email address connected to their Okta profile.

In some cases, you may have a reel or a specific file that does not play. There are several reasons why a file will not play and several solutions that can be applied to properly correct this issue.

Reasons:

You file is improperly encoded and is not H.264 video compression or AAC audio compression.

You file format is not a supported format currently supported by Wiredrive. Please check our Supported File Types Page.

Your file was uploaded but requires transcoding for a web version playback and was not transcoded (files uploaded prior to 2016).

Solution:

Make sure your file is encoded in the minimumencoding requirements outlined in this article.

Make sure your file is supported and is a playable format. For example, we do not support certain ProRes or raw video files for playback.

Lastly, done by a Library administratoryou will need to find the file under Library > Administration. Download the file and replace the file with a fresh upload of the same file. This will run the file through our transcoder to confirm it is in the best file format for web playback.

Wiredrive now supports folder uploads.Making it even easier to upload multiple assets across multiple folders or upload folder structures to projects. Simply drag and drop folders into the Wiredrive upload window to see the files from all folders upload.

Prerequisites

Must be on the latest version of Chrome or Firefox, all other browsers do not support folder uploads at this time.

Uploading Folders to Wiredrive Projects

Create your projects as you normally would.

Click the upload button in the top right corner of your project.

Drag a folder from your desktop.*You must drag and drop.

In the upload window, you will see all the files in all the folders you have uploaded. *Not the folders, this will upload in the background.

Once the upload is completed all the folders and files will be present in the order they were uploaded.

Uploading Folders to WiredriveLibrary

Library > Upload Files

Drag and drop the folder into the upload window.*You must drag and drop.

In the upload window, you will see all the files in all the folders you have uploaded.*Not the folders,folders are not supported in Wiredrive Libraries

Once the upload is completed all the files will be present in the Library > Pending Files queue.

IMPORTANT NOTES

Limited to 100 Folders at a time with a limit to 150 files per folder

This is not a sync feature.

Folders are not supported in Library.Files will be uploaded from all folders into the pending queue.

Best practice is to use the folder uploads for the initial upload of content and not for updates to existing content already in the project or library.

You must drag and drop folders, the select files button is for files only.

Why do I need to worry about security?

Wiredrive offers a group of security-focused features and policies within the application. However, even with all of the forward security functionality that is built into the application, it is still critical that users adhere to certain security best practices, to ensure the most secure experience across the board.

Remember, most security leaks are a result of poor planning within organizations in regards to things such as password strength and sharing of accounts. Follow these security-related best practices to ensure the best and most secure experience when using Wiredrive.

Passwords

Wiredrive offers SSL login and encrypts passwords on our database in line with the OWASP Password Storage Best Practices. This will not prevent unauthorized access due to a poorly selected or weak password. Wiredrive requires that all passwords within the system be at least ten characters and that they are not the accounts name, nor can they be the users first, last, or username. The exception is current presentation passwords as these should be protected by not difficult to type.

What is a bad password?

In short, a bad password is one that is:

Easily guessable (Ex, a pet, child, or nickname.)

Incredibly common ( See a list of the 100 most common passwords from a recent Adobe breach. )

Flat out bad(Ex. password1, qwerty, 123456).

What is a good password?

From a security standpoint, a good password is one that is hard to remember, and we encourage all Wiredrive users to select a password that is:

A combination of alphanumeric characters. Alphanumeric characters consist of letters, numbers, punctuation marks, mathematical and other conventional symbols. Ex: B!GL3Bow$k1! or N3v3RG0nn@G1v3y0u^

Not used anywhere else. For example, don't use your Facebook password for your Wiredrive login.

For the love of all things holy, do not share your login with other users or use a shared login. Not only does this compromise security, but anything the other user does is going to point to your account. Sharing a single login is never recommended.

If you have trouble keeping track of your passwords, there are programs such as One Password where you can securely store your passwords for easy access.

Sending Presentations

The Wiredrive application is built so that users can share media. Sometimes, there is going to be media which needs to be shared with a select group, or shared briefly, then expired. While having a strong password and keeping your login details private is part of the solution, if you share media with someone that shouldn't have access toit, you're gonna have a bad time.

To ensure that your media does not get shared with the wrong people, or fall into the wrong hands, we have the following features:

The ability to disable the download of files in presentations. You can disable the "download/podcast" option in both Projects and Library Presentations. You can also disable the forward button from the send form, which prevents end users from forwarding Presentations via Wiredrive.

The ability to expire presentations that have already been sent. Expiring a presentation immediately kills the presentation link and any further clicks will take the user to a "presentation has expired" page.

A password protected presentation option. When you send a presentation, both from Library or Projects, you have the option to require a password for any recipient to see the link. This ensures that even if an end user forwards a link to someone that shouldn't have itunless they have the password it will not be viewable.

Detailed Presentation reports. In both Library and Projects, we offer detailed reports that show who has viewed what, and how many times. You can also see who forwarded Presentations and to whom. If you notice individuals who have viewed Presentations that they shouldn't have, you can expire Presentations from the reports page.

User Permissions

Wiredrive offers different permission levels for users so that admins can limit access and functionality, such as the ability to download files and create new users. We have breakdowns of the different user's levels for both Projects and Library. It is the responsibility of Admin-level users to make sure that users have the correct level of access to the Wiredrive system. Remember that administrator level users can do all functions within the system, so we suggest that companies use this permission level sparingly.

To use the fullfunctions of Wiredrive's tools and Presentations we ask that all users and Presentations viewers make sure they are on the latest updates of software releases to the general public to make sure that all services and configurations work as expected.

Supported Browsers

Wiredrive is optimized for the latest browsers. Please be sure to upgrade your browser regularly for the best possible experience. Below are theminimumrequirements for using Wiredrive.

Mac

Safari (Versions 12 & 11)

Firefox (Versions 62 & 62)

Chrome (Versions 70 & 69)

Windows

Firefox (Versions 12 & 11)

Chrome (Versions 62 & 62)

Internet Explorer (Version 11)

Mobile

For Presentation viewing, you can use the latest mobile devices. Best on a wifi network with a strong signal

For managing content and Wiredrive administrations, we ask that you use a laptop or computer. Please see additional information on our Mobile app for offline Presentation management.

JavaScript

Youmustenable JavaScript in your web browser for Wiredrive to work properly. JavaScript is a scripting language frequently used in websites to perform specialized task. Click on the following links to learn how to enable JavaScript in your browser

Firefox

Safari

Internet Explorer

Flashplayer

Flash is required to see certain buttons and actions in Wiredrive like the copy button for Get Links

Confirm Installation or download here.

Cookies Enabled

Cookies are pieces of text sent by a server to a web browser and then sent back by the browser each time it accesses that server. You can accept or reject cookies in your browser preferences, but you must accept them to use Wiredrive. In Wiredrive, a cookie maintains the login status of each user as they navigate Wiredrive. This ensures that only users with the correct authentication can access pages within the system.

System Updates

To avoid potential problems related to your operating system, please keep your system up-to-date with all recommended updates. For instructions on updating your system, please see the following:

Mac OS

Windows

Wiredrive lets you create users in your system and set unique permission levels to control who can access which files. You can assign colleagues to specific projects, empower sales reps to create and send presentations, and even let your clients log in and review only the work you want them to see. Creating and managing users is simple.

Create New Users

Permissions Assignment

Creating New Users

Once you have logged into Wiredrive, you can go to Users > Users Directory.From here you will see the green '+ New' button to create new users.

Click '+New'

Enter First & Last Name, Company(optional), email address, Password, Access Level.

If you would like to assign auser to a project right away, simply check the box 'Then assign projects.'

Click the 'Create User' button.

An email with the username and a link to create a password will be sent to the email associated with the newly created account.

*Once you receive the email, you will have 24 hours to set your password before the link will expire and you will have to re-request a password set by the user that created your account. You will be navigated to a blank page at this time.

Account User Limit:

If you attempt to create a new user within your account and notice that the "New" button is unavailable, this means you have met youruser cap limit.To add a new user after your limit has been reached, please delete users on your account who are not activeor contact your Customer Success Manager to discuss your user limit on your account.

Note:

If you notice your user limit has exceeded your account limit (please refer to the image below), please note that you will not be charged for having exceeded your user limit. However, in order to addnew users to your account, you will need to delete users on your account or contact your customer success manager regarding your user limit.

Permissions

PROJECT PERMISSIONS

_____________________________________________________________

Your new user should now be created! Please make note of the permissions that were given to this user to confirm appropriate access level.

Project AssignmentIf you have selected to assign projects to a new user, you will be redirected to the projects page where you can select the Projectstab. This tab will show three options to filter available projects by:

Manager: This option will show all projects the user is a Project Manager for. Will be (0) for new users.

User: This option will show all projects the user is a team member for.Will be (0) for new users.

Unassigned: This option will show all projects the user is not assigned to yet. For new users, it's best to check and search this filter for available projects.

Notes:

Sometimes, you may attempt to add a user to the system that appears to not have an account, thenget a message that says that the username is taken.If you have administrator access, you may not have access to both sides of the system. For example, if you have administrator access for the Projects side of the system, but your user has a profile in Library only, you won't be able to access their profile. If that is a case, consult a user that is an administrator on both sides for assistance.

These are the most common files types we see from our users. SHIFT will support the upload of any file format. The playback and thumbnail preview may not be supported. If you do not see your file below. Please let us know and we can check to see if it's currently supported.

Video Files

File Type

Extension

Thumbnail

Notes

Quicktime

.mov

Yes

-

MPEG4

.mp4

Yes

-

MPEG4 (iTunes)

.m4v

Yes

-

Windows Media Video

.wmv

Yes

-

Flash Video

.flv

Yes

-

Audio Video Interweave

.avi

Yes

-

Apple Pro Res

.mov

Yes

Will be transcoded down.

Audio Files

File Type

Extension

Thumbnail

Notes

MPEG-2 Audio Layer III

.mp3

Waveform

-

Waveform Audio File Format

.wav

Waveform

-

Audio Interchange File Format

.aif

Waveform

-

MPEG-4 Part 14 (iTunes)

.m4a

Waveform

-

Windows Media Audio

.wma

Waveform

-

Graphic Files

File Type

Extension

Thumbnail

Notes

Joint Photographic Experts Group (JPEG)

.jpg

Yes

-

Tagged Image Format (TIF)

.tif

Yes

-

Portable Network Graphic

.png

Yes

-

Canon Raw

.cr2

Yes

-

Graphics Interchange Format (GIF)

.gif

Yes

-

Animated Gif

.gif

Yes

-

Truevision Graphics Adapter (Targa)

.tga

Yes

-

Document / Application Files

File Type

Extension

Thumbnail

Notes

Portable Document Format (PDF)

.pdf

Yes

Multipage preview, most have Adobe on local machine

Photoshop File

.psd

Yes

Wiredrive uses a black background, so images without transparency should be updated with a background color that contrast the content you are sharing.

Edit Decision List

.edl

File Icon

-

Shockwave Video

.swf

File Icon

-

Illustrator File

.ai

Yes

-

Encapsulated PostScript

.eps

Yes

-

Zip

.zip

File Icon

-

Archive (Roshal Archive)

.rar

File Icon

-

Microsoft Excel

.xls

File Icon

Delivery only (no preview)

Microsoft Word

.doc

File Icon

Delivery only (no preview)

Microsoft PowerPoint

.ppt

File Icon

Delivery only (no preview)

Apple Pages

.pages

File Icon

Delivery only (no preview)

Apple Numbers

.numbers

File Icon

Delivery only (no preview)

Apple Keynote

.key

File Icon

Delivery only (no preview)

Some other formats such as VR are currently not supported for playback. However,360 is supported in the presentation player to all users.

You may need to edit Library files already active in your system. The admin section will be the best place to make these changes quickly. Change things like filename, categories & tags, replace file or thumbnails.

Editing existing files in the Library

Select Library > Administration

Search or browse for the file you want to edit.

Click on the file name or the thumbnail in the search results on the left to display the file's details.

Click Edit in the file detail panel.

Modify file information (e.g file title, metadata, thumbnail, keywords, etc.)

Click Save.

Deleting a file

Select Library> Administration

Search or browse for the file you want to edit

Click on the delete (-) button next to the file

Click OK in the confirmation window.

Replacing a file or file's thumbnail image

In Administration, click the browse button under either Replace File or Replace Thumbnail.

Select the respective file.

Click Save.

To manage Project files, first, select a folder in the folder tree on the left. The contents of that folder will appear in the detail panel on the right. From the detail panel, there are a few things you can do with Project files:

Rename

Click the filename once to edit.

Download

Select files by clicking the checkbox next to the filename

Click the Download button in the menu above

Move / Copy

Select files by clicking the checkbox next to the filename

Click the Move or Copy button in the menu above

Choose a destination Project and folder for the files and click Move or Copy

Delete

Select files by clicking the checkbox next to the filename.

Click the Delete button in the menu above (Deleted files are placed in the Project trash. Items in the trash count towards your storage, so be sure to empty the trash when files are no longer needed. Files emptied from the Project trash are permanently deleted from the system and cannot be recovered).

Replace a file or thumbnail image

With Wiredrive, you can replace a Project file with an updated version, even ifyou'vealready sent out a presentation. Additionally, you can replace the auto-generated thumbnail image with a custom thumbnail.

Click on a file in your Project to open the file detail

Click the Manage button in the file detail menu

Choose to replace the File or Thumbnail

Select a new file to replace the existing one

Click Replace

There are a few reasons why your login may not be working. Please review the following items and errors to find the correct solution to your issue.

Your Password is wrong.

Your Username is wrong.

You are visiting the wrong URL

Your browser is cached with old login data

Your Password is Wrong

In the most common case, your password is incorrect and you will need to reset it. In order to reset your password, you will need to know your username. Please see the following article on how to reset your password.

*Please check your spam

*You may also ask an Administrator to manually change your password if you want quick access.

Your Username is Wrong

If you do not know your username you may ask any existing user in your Wiredrive system with admin permissions to provide that to you or you may contact our support team.

You are Visiting the Wrong URL

You may have a bookmarked or saved the link of your Wiredrive instance. In many cases, the browser will cache data related to that page and its content. If Wiredrive makes updates to that page or its content and you are still using the old data you may experience issues logging in.

Please remove the bookmarker associated with your Wiredrive account

Type in yourcompany.wiredrive.com

Our current login page will contain the following information in the URL after loading :/apps/login?next=%2F.No other text should be in the urlonce the page loads to login.

Please make sure you see a "Sign In" button. If you see a "Login" button you are on an old page that will not work.

Your browser is cached with old login data

Clear Chrome browser Cache/Cookes

Clear Firefox browser Cache/Cookies

Clear Safari browser Cache/Cookies

*For the security of your accounts and system. Wiredrive can not provide or create a password for you or change your permissions. An existing admin of your system will have to do this.

Bundled Presentations let you send multiple Library Presentations in one email. **Please note bundles are not universally seen by everyone who has access to see the Presentations list, you can only see the bundle presentations created in your own user account.**

Creating bundled presentations

ClickPresentations List

ClickNewin the presentation bundles panel

Enter a bundle name and clickCreate

Click the add (+) or remove (-) button in theMy PresentationsorCompany Presentationstabs to add or remove presentations

Click and drag presentations into the desired order

To send your bundle (see Sending bundled presentations below), use the bundle management options (see Managing bundled presentations below) or clickBundledListto access your other bundles.

Sending bundled presentations

ClickPresentation Listand click on a bundle name

ClickShare or Get Link

Enter the email addresses of your recipients; separate multiple emails with a comma or hard return

Enter a subject

Enter a message for your recipient(s); customize your message using the rich text editor.

Select your presentation preferences (see Presentation preferences inSending Library presentations).

ClickPreviewbefore sending to make sure you are satisfied with your presentation

ClickEditto return to the presentation list and make changes to your bundle

Click Share when ready

Managing bundled presentations

ClickPresentation Listand click on a bundle name

ClickCopyto make a duplicate of your bundle

ClickEditto rename your bundle

Click the add or remove button in theMy PresentationsorCompany Presentationstabs to add or remove presentations

Click and drag presentations into the desired order

ClickBundleListand click the Delete (x) button to delete a bundle; confirm that you want to delete the bundle when prompted to terminate access to the presentations from the bundle link

We do not have an API yet, although there is one in the works. Please let us know if you want to be notified when it is released. Sign up here.

Wiredrives embeddable media player lets users easily add individual video and audio files from their Wiredrive system to a website or blog post. To see how it works, please see the video above.

Highlights:

Easy-to-use embed code generator

Customizable player dimensions and colors

Playback options to loop, autoplay, and hide player controls

Keep in mind that you cannot make the players dimension larger than the source file.

Embedding a file from Projects

article here

In Projects, click on a file to open the file detail. In the top-right hand corner of the page, click the Embed button. This will pop open an editing wizard.

On the left-hand side, you can customize Playback options to set the file to loop or autoplay, You can also disable the player controls to hide them from view.

Under Player Settings', you can set the desired dimensions for the media player. You can decrease the size of the player, but the dimensions cannot exceed the original file size.

You can also customize the color for the player controls, using the color panel or a hex code. Click Create embed code to generate the embed code. Simply copy and paste this code in to a blog post or website to embed your Wiredrive asset.

Embedding a file from Library

In Library, choose a file from the search results. In the bottom left below the preview window, click the Embed button. This will pop open the editing wizard, which you can use to customize your media player (see above).

If you would like to embed an entirereel and/or multiple assets all at once into your site, that's possible through our RSS feature. Please check out this .

Reports provide lots of information related to presentation activity: not only showing who watched your presentations, but also which spots were most popular, how much of each spot was viewed, and whom the presentation was forwarded to.

To access reports:

Navigate to Library > Reports or Projects > Reports.This will take you to the list of Presentations that have been sent out.

here

On the Projects Reports page, there are three tabs at the top:

Projects:allows you to filter based off of active and inactive projects

Managers:allows you to filter based on the project managers for each project

Invites:allows you to filter by the invitation token at the end of a presentation link i.e. https://wdrv.it/1a2b3c456

On the Library Reports page, there are four tabs at the top:

Presentations:allows you to search and sort by Presentation Title

Presenter:allows you to filter by the presentation sender. This view allows you to track sends by the sales rep.

Recipients:allows you to filter by recipient name or email address. This view allows you to show all presentations sent to a single recipient.

Invites:allows you to filter by the invitation token at the end of a presentation link i.e. https://wdrv.it/1a2b3c456

You can also click the graph icon to show a visual breakdown of presentation sends over a time period.

In the Presenters and Recipients tab, you will first need to select a name/ email value to be taken to the presentation list for that individual.

To Search Reports by Presentations

Click on the Presentations tab in the report page.

You can then use the search field to search by presentation title, recipient email or sender name

Once you have found the appropriate presentation, click on the name. This will show you the send records + recipients. You can also expire the presentation here.

Click on a recipient name to see the details and file view duration for each file.

To Search Reports by Recipient

Click on the Recipients tab on the report page.

You can then click on the Recipient column to sort alphabetically or use the search field to search by recipient email or name.

Once you have found your recipient, click on their name/ email to see a list of presentations they have viewed sorted by last view date.

Click on the last view timestamp to see the contents of the presentation as well as the duration views for each file.

To search reports by presenter

Click on the Presenters tab in the report page.

You can then click on the Presenter column to sort alphabetically or use the search field to search by name. You can also sort here by views and last sent dates.

Click on presenter's name to see a list of presentations they have sent.

Click on a presentation name to see the contents of the presentation as well as the duration views for each file.

To search Reports by Invites

Click on the Invites tab in the report page.

You can click on the name of the presentation to show you details about the presentation sent including % viewed and how many times each spot was viewed.

Clicking on the Invite token opens a new window where you can view the presentation that was sent out.

You can also expire specific presentations tokens sent out here.

You can click on the widget icon to specify how many items are shown at once, as well as which columns show in your report.

At any point in the report menu, you can click the Export button to generate a .CSV of the report's contents.

Learn how to Expire and reopen presentations in Reports .

When sending out several presentations at onetime, you may find that you do not want to receive "Presentation has been viewed" emails.

This notification function can be turned off on the Share and Get Link forms when sending out your presentation. **This must be done before sending a Presentation and cannot be changed once sent.**

To disable viewnotifications on Shareform:

1. Open to the Reel or Project Presentation you would like to send and Click the Send Button.

2. On this page make sure "Notify when viewed" is not checked.

Turn off Notifications on Get Link form:

1. Open to the Reel or Project Presentationyou would like to generate a link for and Click Get Link

2. On this page make sure "Notify when viewed" is not checked.

Upload to Wiredrive's Library with a few simple steps. If you are not sure about the encoding of the files please view this article.

You can drag and drop content into your upload window or select from a directory.

All uploads in Library will be uploaded to the pending queue.

Be sure to have metadata (Categories & Tags) that you can assign your content to once uploaded to your pending queue.

Additional Notes:

File names must have an extension.

Video and audio files must have2 channels of audio. Any audio channels beyond the second will be discarded.

The difference between private and shared presentations is solely based on internal system preferences and is not client facing. If you want to create a private presentation for clients, please see how to create a password protected presentation here.

A Private Presentation is a presentation that only the user that created it has access to edit and send. No other user in the Wiredrive system has access to edit the contents of a private presentation.

A Shared presentation is a presentation that everyone that has permissions to send presentations can see and edit. There are no restrictions to shared presentations.

How to change a presentation from Private to Shared and vice versa:

1. Select the Presentation from the Presentation List and click the 'Edit' button to change the presentation settings.

In some cases, you may need to changepermissions or delete several users all at the same time. With bulk user management, you can select as many users as you would like and select the action that you would like to perform.

To do a bulk update to users:

Checkbox theusers you would like to make the change to or Select All to make a change to all users in your user directory.

To the left of the user, search clicks the blue button that appears that says 'Manage # Users'.

You will receive a pop-up with the option to change Project/Library Permissions or delete the select users.

Select the permissions you would like these users to have for library and projects.

Once complete click "Change Users' Permissions"

proper permissions

Unassign Project Managers

In some cases, you may need to delete a user or several users that are assigned to multiple projects as Project Managers. You may also want to simply switch out a Project Manager without having to find a Project and edit it. With the option to bulk delete users, you will need to re-assign a Project Manager for any user that is currently a Project Manager, before the user account can be deleted. You no longer have to go into each project to change the project manager.

Deleting Project Managers:

Go to Users > Users Directory.

Select the user(s) you would like to delete.

Select the 'Delete' in the top right 'Manage User' drop-down.

If any users in your selection is a Project Manager, you will be prompted to choose a new Project Manager.

Un-assigning/Change a Project Manager:

Go to Users > Users Directory.

Select the user that is also a Project Manager you would like to unassign.

Select the 'Unassign Project Manager'for the settings gear in that user's row.

You will be prompted to choose a new Project Manager.

Additional Information:

At this time, you will have to clickeach user to modify projects that the user is assigned to. While editing your account projects, projects that you are a project manager for are in red, and you can be removed from without going to that project and replacing the project manager with the above un-assignment option.

During user creation, if you do not select a permission level you can still create the user, but you will not have the option to assign them to a project until they are given .

**Only Administrators and Producers have the ability to update projects status.

Re-activating a single project:

Navigate to your Projects Main Page and search for the project name in the search bar.

Select the archived project you wish to reactivate by clicking on the name of the project.

In the lower right-hand corner of the homepage of the project click 'Activate Project'. That project will now appear on the project main page.

Locating Archived Projects

To locate your archived projects, hover over the Projects tab and click on Reports. Click on the Status column header to sort your files by status, until you see files marked as Inactive at the top.

Depending on your account plan, you have the option to host additional themes on your Wiredrive account when sending presentations to clients. This is helpful if you have multiple clients and would like to use their branding to show content. Make sure to request to have an additional theme made by filling out a Branding Request Form.

How to use your additional theme:

Click the 'Share' or 'Get Link' button in either Projects or Library.

A new section will appear called 'Theme' with a dropdown menu that will let you select from the different themes in your system.

Select a theme and create the presentation.

-

Every presentation you send out needs to represent your company at its absolute best.Thats why in our new presentation design options, you still get the same great theme option with additional player features and 4 layouts in Library and 3 New layouts in Projects for your recipients to choose from.

The New presentation option is an additional sharing option.You can continue to share with the "Classic" presentation style, and nothing will change for your workflow or presentation style. You can choose "New" to take the new layout design for a spin.

Creating and Sharing New Presentations

Simply create a Wiredrive presentation as you always have, and select New under presentation styles.

article

New Layout Options

New Presentations have these 4 layouts available to recipientsin the right-side Control Panel:

Reel View

Gallery View

List View

Feed View

With a responsive design, presentations are optimized for the latest iOS and Android devices.

Collaboration Tools and Navigation

Collaborationtoolssuch as Download, Asset Info, and Share Presentationnow live in the content side panel, which can be opened and closed, putting your media first. You can close out of the side panel by selecting the X option at any time.

Desktop Download:

If enabled on the presentation, asset download is available for single files when hovering over an asset thumbnail, multi-file selection in the right-side content side panel, a "Select All" options at the Folder-level, as well as a "Download Presentation" option, which downloads all of the presentation's content.

Asset Info:

Asset info is available for selection when hovering over an asset thumbnail, as well as in the content side panel when in Asset Detail view.

Share Presentation:

If enabled on the presentation, Share Presentation is available in the content side panel. Simply enter the email addresses you'd like to forward the presentation to, separated by commas, enter a Subject and Message before selecting SHARE.

Within the Asset Detail view, you can return to the main layout by select our Return Arrow in the upper left

360 Video Support

Our new presentation player supports the playback of 360 videos for resolution up to 4K. Please visit the following to learn more.

Additional Playback Features

New playback features allow your recipients to loop a video as well as change playback speeds in the lower right corner of our video player.

Themes:

If your current or additional themes do not align with the new layout please contact our support to create an adjusted theme for the new layout.

NOT SUPPORTED YET:

- Full screen on iOS devices: Users should use the Wiredrive Go app for presentation on Mobile devices.

- 360 Support: IE11, Mobile iOS

- Downloads on mobile: Wiredrive Go App for iOS| Not supported for Android

- 360 support in Admin Panel

- Spatial Audio is not supported at this time.

Please send your request to change your plan to our Customer Success Team at [email protected]. They will be more than happy to assist you.

There are two ways to share project folders in Wiredrive. You can use the Get Link feature or the Share feature. Both will provide you with flexible options to share your work with the project team or external recipients.

Generate a Get Link:

From Projects, you can click the project or folder you want to share.You can share the entire project by clicking the project main folder or you can click sub-folders or files to share specific content.

You will then be able to click the "Get Link" button on the right side on the screen.

You with then be prompted to check the options you would like the link to provide:

Notify when viewed - Get an email every time someone accesses the get link.

Enable forward links - Anyone with the get link can open the link and click the forward option to forward to other recipients that will show in the reports as a unique view.

Allow download/podcast/RSS - This allows receiptsto download presentation files or receive embed code for the podcast or an RSS feed. Require password - This option will require recipients to enter a password to access.

Theme - If you have a plan that supports multiple themes for different brands you can choose the email template and theme that will be used for the selected presentation.

Expire - You may set an expiration date so that the presentation is only available for a specific time period. If you do not set a date your presentation will never expire and can only be expired manually in reports.

Simply click the "Create Link" option for a short link to be generated. You can click the Copy Link button to save to your clipboard or manually copy and paste as needed.

Important things to remember:

A Get Link is a URL thatcan be accessed by anyone who has it. If you are sending sensitive content, we recommend that you use the "Require Password" option to add a layer of security.

We provide you the "Track Recipient As" box on the "Get Link"page for reporting purposes. Here,you can referencethe purpose of the link (Who, Where, What the link was for) for reports.

If "Track Recipient As"is left blank, the reporting for that link will attribute any views to the creator of the link(example: Tom creates a link but does not fill out the box. Anyviews for thelink will be associated with Tom). We do not recommend leaving it blank, as it can make reporting on a presentation views confusing.

Remember that one link can be viewed multiple times by different people. We recommend that for public links, you should label them for their purpose ex: "Facebook Campaign". That way when you see a link was viewed 2000 times you know that link was shared on Facebook and publicly available.

Sharing a Presentation:

Click the "Share" button on the right side on the screen.

You with then be prompted to check the options you would like the presentation email to provide:

List recipients in email - Show the list of list of recipients the presentation is shared with.

Notify when viewed - Get an email every time someone accesses the get link.

Enable forward links - Anyone with the get link can open the link and click the forward option to forward to other recipients that will show in the reports as a unique view.

Allow download/podcast/RSS - This allows receiptsto download presentation files or receive embed code for the podcast or an RSS feed.Require password - This option will require recipients to enter a password to access.

Email Image - Will display the first image in the folder selected or you can select to use the Project image.

Theme - If you have a plan that supports multiple themes for different brands you can choose the email template and theme that will be used for the selected presentation.

Expire - You may set an expiration date so that the presentation is only available for a specific time period. If you do not set a date your presentation will never expire and can only be expired manually in reports.

Once all options are set you may click "Send"

Get Link vs Share

There aremany advantages to using the "Get Link" presentation option, but it does have its drawbacks.

If you are looking for a detailed report of every user that has viewed your reels using the "Share"option will give you a more detailed report. Using "Share"requires an email address. Every recipient of that "Share"receives a unique link associated with their email address. This lets you see how many files each person watched.

"Share" will track every recipient by their email address. This may be easier for some then remembering to fill out the "Track Recipient As" box for every "Get Link".

An alternative to archiving a project in your Wiredrive system is to download the contents and save to an internal drive. Please note that Projects can only be downloaded one at a time.*There is a limit for zip files sizes or 30GB, anything larger then this may fail or timeout before completing furthermore may have issues opening in local default zip file tools

Downloading a project:

1. Select the project you wish to download in on the Project Main page.

2. Click the Project Name in the folder tree on the left-hand side.

3. If it is a large project, make sure to change the assets shown to the highest possible option of 500 assets per page. If you don't do this, then you would have to go to click through each page and select all the assets on that page.

4. Click the checkbox icon to select all the assets and folder in the project.

5. Click the 'Download' button.

Your browser should download a zip file of all the contents in the project.

Many of our clients are required to comply with MPAA security standards in their day to day digital workflow. Wiredrive has numerous security features that aid in this process which can be read about on our security overviewbelow.

This article is intended to give a more streamlined overview of how Wiredrive addresses the Digital Security requirements recommended by the MPAA. This is just one section of the MPAA Site Security Program, which is a good read if you are interested in what it takes to be MPAA compliant. Keep in mind that this is not a full list, rather this just touches upon the areas that apply to Wiredrive in the content transfer portion of the program.

Transfer Tools

MPAA recommends that companies use transfer tools that have access controls, at least AES 128-bit encryption and strong authentication. Wiredrive offers AES 256 bit encryption by default with fall back to 128-bit.

Transfer Device Methodologies

Remove content from transfer devices immediately after receipt. Wiredrive users can delete content with a single click.

Use receipt notifications to verify successful transfer of content. Wiredrive offers "Presentation has been viewed" receipts as well as view detailed analytics.

Remove client access to transfer tool immediately after the successful transfer. Wiredrive allows four levels of access for users. Access can be revoked by administrators immediately.

Client Portal

Assign unique credentials (username + password) to individual portal users. Send credentials via secure email. Require a minimum password length of 10 characters. Wiredrive requires a minimum password length of 8 characters in line with OWASP best practices.

Ensure that user only has access to their digital assets and not those of other clients + users. Implement a process to review permissions and ensure that access is limited only to those who need it. Wiredrive allows controls that limit user's access to specific projects + assets.

Use HTTPS and enforce the use of a strong cipher suite for the internal/ external web portal. All Wiredrive traffic uses SSL with AES 256 bit and 128-bit ciphers.

Do not use persistent cookies or cookies that store credentials in plaintext. Cookies aredestroyedat theend of a session. All passwords are encrypted and stored in the Wiredrive database using modern cryptography.

Set access to content on both internal and external portals to automatically expire at set intervals. Wiredrive offers both automatic and manual expiration of Presentations and Presentation assets.

Test for web application vulnerabilities (using industry accepted testing guidelines) annually and correct any validated issues. Wiredrive performs continuous automated testing using a top tier web security organization.

In some cases, you may experience issues with viewing or using certain features of Wiredrive. It's possible that you are pulling old data that no longer exists or is corrupted. To confirm you are pulling the latest information. Clear your browser'scache of cookies and sessions so that you can confirm your issue is fixed or needs additional investigation.

Chrome

In the browser bar, enter:chrome://settings/clearBrowserData

Make sure the following is selected:

Click 'Clear browsing data'.

Exit/quit all browser windows and re-open the browser.

Firefox

From the 'History' menu, select 'Clear Recent History'.

2.From the 'Time Range to clear:' drop-down menu, select the desired range; to clear your entire cache, select 'Everything'.

3.Click 'Clear Now'.

4.Exit/quit all browser windows and re-open the browser.

Safari

Go to the Safari menu and select 'Clear History...'

Select the desired time range, and then click 'Clear History'.

Exit/quit all browser windows and reopen the browser.

Microsoft Edge

In the top right, click the Hub Icon (looks like 3 horizontal lines)

Click the History icon, and then select "Clear all history."

Make sure the following is selected:

4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher

Select 'Tools' (via the gear icon) > Safety > Delete browsing history...

Make sure the following is checked and unchecked:

Click "Delete".

Exit/quit all browsers and re-open the browser.

Folders help you organize media within a Project. With Wiredrive, you can create as many folders as you need to organize content for your workflow.

To create folders in a Project:

1. Select a Project from the main Projects list.

2. Click the New Folder button in the Project menu on the left.

3. Enter a folder name and choose a location for the folder. The default location will add a primary folder to the folder tree below. [To create a sub-folder (a folder within another folder), select the desired parent folder from the folder location drop-down menu.]

4. Click Createand your folder will appear in the folder tree below.

To delete folders in a project:

1. Navigate to the level above the folder that you wish to delete.

2. Click the checkbox towards the lower left-hand corner on the folder to be deleted.

3. Click the Delete button atthe top.

Here is a list of suggested aspect ratios for your file export.

16:9

For 16:9 content, the following aspect ratios are common:

Width

Height

640

360

768

432

960

540

1024

576

1152

648

1280

720 HD

1920

1080 HD

4:3

For 4:3 content, common aspect ratios include:

Width

Height

320

240

640

480

720

540

800

600

1024

768

Having a Presentation expireis beneficial when you would like to restrict the amount of time a recipient has to view the Presentation you send. When you expire a Presentation, you can modify that Presentation and reopen it for the recipient to view once more without sending them another email or link. There are a few ways to expire a shared Presentation once it is sent out. Additionally, you can also modify the expiration date that was originally set.

Expire a Presentation

Go to Library > Reports.

Click the 'Presentations' tab.

Once you select the name of the Presentation, you have the option to expire the Presentation by the recipient or the date at which it was sent by clicking the 'Recipients' or 'Send Logs' tab and clicking 'Expire' in the far right.

Expire a Presentation Sent to a Specific Recipient

Go to Library > Reports.

Click the 'Recipients' tab.

Find the recipient you wish to expire the Presentation for and click the recipient's name.

Find the specific Presentation and click the 'Expire' button on the far right.

Expire All Presentations Sent to a Specific Recipient

Go to Library > Reports.

Click the 'Recipients' tab.

Find the recipient you wish to expire the Presentation for and click the 'Expire all' button on the far right.

Expire Presentation by Invite Token

Go to Library > Reports.

Click the 'Invites' tab

Search for the Presentation sent via the Invite Token in the search bar and click 'Expire' or

Click into the Invite Token to the details page and click the 'Expire' button.

Expire Presentations Sent From the Presenter (Admin Only)

Go to Library > Reports.

Click the 'Presenters' tab.

Find the Presenter who sent the Presentation and click on their name.

On this page, you can expire Presentations 3 different ways:

Presentations:

Click on the name of the Presentation you wish to expire.

Expire the Presentation by searching for the recipient it was sent to or the date it was sent by clicking the 'Recipients' or 'Send Logs' tab.

Recipients:

Find the name of the recipient and click the 'Expire all' button or

Click the name of the recipient to expire ta specific Presentation sent to them.

Invites:

Search for the specific invite token and click the 'Expire' button or click into the Presentation details to expire.

Re-opening Expired Presentations

You now have the ability to re-open expired Presentations or changing the expiration date on an existing Presentation, here is how to do so:

Reopen a Presentation

Navigate toLibrary > Reports.

Search for the expired Presentation by navigating through the tabs in the steps above or using the search bar.

Click the 'Reopen' button in the far right.

Click 'Yes, I want to reopen access'.

Change a Presentation's expiration date

To change the expiration date, you need to first expire the Presentation, then reopen it to make changes.

Navigate to Reports and find the desired Presentation.

Click the 'Expire' button in the far right.

Click the 'Reopen' button once the Presentation has expired in the far right.

Check the 'Expire:Never' box and change the date of expiration.

You may have several projects with content you have deleted, but it is still in your trash. As trash does count towards yourstorage, we suggest monitoring your trash folders frequentlyfor permanent deletion of items you don't need to be stored in Wiredrive.

Delete All Trash

Management > Usage Report

2. In the top banner, you should see an "Empty all Trash" button

Delete by Project

Projects > Reports

2. From this page, you should see a Trash column.

3.You can filter to see which projects have trash

4.You can click the empty button or navigate to the Project to see what's in the trash.

Uploadingto projects is very simple and will allow you to upload to any project or folder quickly.

See step by step instructions on how to Upload to Projects below:

Go to the project you would like to upload files to.

Create a folder or select the folder you would like to upload to.

Select the 'Upload' button in the top right corner.

Add the files when prompted.

create custom thumbnails

Folder Uploads in Chrome

Chome permits the extended functionality of uploading folder trees to dynamically create fully-populated projects in Wiredrive. The only limitations are that the folder tree must be no more than 5 levels deep, and that no file within the folder can exceed 30 GB.To upload a folder tree, simply drag-and-drop it from your desktop to the upload window. This will recreate the structure of the folder tree within Wiredrive Projects, and upload all assets accordingly.

Important info:

Wiredrive automatically generates thumbnail images for the files you upload. You might experience a slight delay between the time files are uploaded and when the thumbnail images appear. You can for files if you wish.

File names must have an extension.

Video and audio files must have2 channels of audio. Any audio channels beyond the second will be discarded.

The share button will allow you to share the selected project or folders with any email recipient. Sharing is the best way to track recipient views.

Select the project or folder you would like to share.

Select the 'Share' button.

You will get a pop-up with the share template options below.

You can enter emails manually and/or select from the project team list.

List recipients in email - If you want the recipient to know who else this email has gone to.

Send as HTML email- Sending the email as HTML Rich Text versus plain text.

Notify when viewed - Get an email every time someone accesses the get link.

Enable forward links - Anyone with the get link can open the link and click the forward option to forward to other recipients that will show in the reports as a unique view.

Allow approvals - Allow recipient of this email to make approval marks.

Allow comments - Allow recipient to make comments in the project presentation.

In some cases, Wiredrive may request a .HAR file from your browser to understand the issue you are experiencing.Below are the steps to use based on your browser.

Chrome:

Go to any working page in the system.

Chrome Menu (Top Right corner) -> Tools -> Developer Tools.

In the Tab select "Network"

If there are already records listed in the results, click the Clear button in the left-hand corner next to the red button.

Start by navigating to the affected page. As the page starts to load you should see entries begin to populate.

Once the page is finished loading -> right click in the area where the results have loaded-> select "Save As HAR with content".

Firefox:

Press Ctrl+Shift + Q

Reproduce the issue.

Right-click anywhere in the resulting waterfall and click "Save as HAR".

When saving, be sure you add the file extension ".HAR" to it.

Internet Explorer:

Press F12 on the keyboard.

You should see a component appear on the bottom of the screen.

Go to the network tab in this component and press the green triangle (Play button)

Reproduce the issue.

To save, press the red square (stop button) and directly to the right you will see adisk with an arrow on it.

Click this icon and save it.

IE only offers to export as an XML or CSV file. Either format is fine. CSV can be viewed via Excel and XML can be viewed by any tool that can read HTTP Archive files, such as the Chrome extension, "HTTP Archive Viewer".

In some cases, you may experience issues with sound while playing Presentations on the Wiredrive Go App. In many cases, this is caused by a local setting that was hit on accident and causes the sound to go out.

We kindly ask that you try a few things and test the sound between each step.

Confirm you are on the latest version of iOS

Uninstall and re-install the Wiredrive App

Please go to Settings > Scroll down to Wiredrive Go > Click Notifications > Confirm Sound is active.

Try the presentation links and app on another device

Hold the Sleep/Wake and Home button down together until you see the Apple Logo. Note: Data will not be affected.

While in the Wiredrive App, swipe up from the button of the screen and confirm "Mute: Off" & Volume is turned up.

Release Notes 08-15-2017

Updates

New Presentation style update to Presentation options in Project and Library

360 Player support in New Presentation viewing (only).

Bug Fixes

No fixes in this release.

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Release Notes 05-24-2017

Updates

No New customer facing updates.

Bug Fixes

'Back' button in Projects now fixed for users with Review Permissions.

View data is now displaying properly in Asset Detail View.

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Release Notes 04-27-2017

Updates

No new customer facing updates.

Bug Fixes

General Wiredrive Go app improvements around reordering of Companies, Presentations, and Assets.

Minor bug fix to presentation tracking.

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Release Notes 04-11-2017

Bug Fixes

The drop down menu bug for Users that updated their Chrome browser to the latest version has been fixed. Users should be able to select an additional theme forthe 'Get Link' section when creating presentations.

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Release Notes 03-30-2017

Bug Fixes

Any email notification/presentation for an asset with a custom thumbnailhas been fixed. Users should be able to send a presentation and have the custom thumbnail appear in the email template.

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Release Notes 01-30-2017

Updates

New 'Projects' tab in the User Directory. Features include:

User detail page now has two tabs (Profile and Projects).

The ability for Administrators and Producers to filter users' project assignments by Manager, User and Unassigned Projects.

A page size selector for the project assignments table in user's profile.

Bug Fixes

Misc. bugs related to the new 'Projects' tab.

Changing file title in Projects no longer changes the original file name.

'Featured' category in Library no longer shows when all featured assets are not active.

RSS updates:

Ability to import the primary asset.

Support for special characters and spaces in asset labels.

Ability to import custom thumbnails.

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Release Notes 01-20-2017

Updates

Wiredrive Presentation Beta option is now available for all users to test and use.

Bug Fixes

No new customer facing bug fixes at this time.

Release Notes 01-06-2017

Updates

Wiredrive Go 2.0 is now available in the iOS app store. With an improved design and several new feature updates for offline presentation access.

For improved security, Wiredrive will no longer send passwords to new users. All users will be required to set a password after their account creation. Admins will no longer be able to set passwords for users.

Bug Fixes

No new customer facing bug fixes at this time.

Release Notes 11-07-2018

Updates

A new "Forgot Username" button has been added to the login page for Wiredrive accounts. If you've forgotten your username, you can prompt and email to be sent to you letting you know what your username is as long as you've enter the correct email attached to the user account.

Bug Fixes

No new customer facing bug fixes at this time.

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Release Notes 10-10-2018

Updates

Change to terminology in Usage Report for email notifications: When a user added emails to be notified and updated underneath Usage Management, the terminology has been changed to "Email Notifications" to be more clear what the function is.

Bug Fixes

Mobile Sticky Header: Users will be able to have a more full-screen experience when viewing New Presentations on mobile. When turning the mobile device to landscape view, the logo at the top of the presentation will disappear to allow more of the asset to show in the window without having to scroll down.

New Presentations Full-Screen Autoplay: Fixes a bug where if a user was reviewing a Library New Presentation Reel in full screen, it was kicking the user out of the full screen when autoplaying to the next asset. The fix makes it so that Library New Presentation Reel's will now be able to autoplay successfully in fullscreen without any interruptions.

Bulk download of bundled presentations: fixed a bug where if a user received a bundled presentation and tried to download one of the presentations within, they received an error.

Gifs not supported in "New" Presentations: changes were put in to make gif performance better within New Presentations

Unexpired Links in bulk does not unexpired all of them: a fix where if a project was archived and then reactivated, reopening the links was not always successful despite saying that it was successful.

Client Category Disappears in Batch Assigner: fixes a bug that if the Client Category is moved to the last spot in the Category Groups, the drop down menu and the text field will disappear from the Client column in Batch Assigner. Now, no matter where the Client category is in the list of other categories, should always display the dropdown/text field (this does not mean changing the order of the columns displayed in Batch Assigner, it changes the metadata shown on assets within presentations)

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Release Notes 09-13-2018

Updates

User cap limits are now being enforced in the Wiredrive interface. If your contract or plan specifies a user limit, Administrators will now see an "x out of x" user tally in their user directory as well as disclaimers and error messages if an account has reached its user limit:

Bug Fixes

No new customer facing bug fixes at this time.

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Release Notes 08-13-2018

Updates

No New customer facing updates.

Bug Fixes

Password Reset blank page: Previously if you opened a reset password email after the 24-hour expiration, a blank page would show. Now, we added a specific error page that states: "The Password reset email has expired. You will need to click here to generate a new request. Please be sure to use the same username found in the original email you received."

Usage bar in the usage report showing inaccurate time: The usage bar was not showing the correct hour when you hovered over the bar to see a breakdown of usage. We corrected this and also added UTC time.

Title tag missing for "new" presentations: Previously the organization name did not show in the browser tab when viewing a "new" presentation, this has been fixed.

.aif files not producing full thumbnail: .aif files now produce the correct audio waveform thumbnail.

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Release Notes 07-30-2018

Updates

Reset Password Username message: When a user enters an incorrect username to reset a password, the error message now reads:"The information you have entered is incorrect. If this problem persists, please contact your Wiredrive administrator for assistance."

Scroll position to stick upon navigation to another page: When a users scrolls down a long list of library items on a page and then clicks an asset to view it, clicking the back button the browser or the 'back to results' button in the interface brings the user back to the asset they left off of, instead of bringing them back to the top of the page.

Bug Fixes

"New" Presentation Comment Formatting: When leaving comments in a new presentation adding spacing and using the 'enter' key to start a new line is now properly reflected in the formatting of the comment.

Project Admin cannot edit project permissions: A user with admin permissions for Projects but 'no access' permissions for Library now has the ability to edit any users with lower project permissions.

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Release Notes 06-28-2018

Updates

Logos for the New Presentations layout now clicks through to your company website attached to your Wiredrive account.

Bug Fixes

No new customer facing bug fixes at this time.

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Release Notes 01-20-2018

Updates

No New customer facing updates.

Bug Fixes

No new customer facing bug fixes at this time.

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Release Notes 02-13-2018

Updates

Wiredrive Server Migration: Wiredrive migrated our servers over on the week of 1/28 to add additional capacity and scalability. This update also addressed the Meltdown and Spectre exploits, along with other routine upgrades.

Bug Fixes

Performance issues related to the server migration such as:

Upload and download performance

General system performance

Email delivery

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Release Notes 03-07-2018

Updates

No New customer facing updates.

Bug Fixes

Multiple notification viewed emails being sent and not being tracked in reports for New presentations

Zip downloads for projects

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Release Notes 03-29-2018

Updates

No New customer facing updates.

Bug Fixes

Usage reports bar that was not showing correctly. Users should be able to effectively track their usage.

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Knowing how to encode video files for the web is a critical part Wiredrive, as you need to anticipate your audience and know the ideal file size to quality ratio. The following discusses recommended starting points for file encoding for the web and reviews a few key concepts in video encoding. You may also just need compression suggestions.

Encoding Settings

Selecting an Aspect Ratio

Main vs. Baseline Profiles

Sorenson Squeeze Presets

Adobe Media Encoder Settings

Encoding Settings

Format: MPEG-4 (.mp4)

Codec

Aspect Ratio

Data rate

Audio Settings

De-Interlace

Fast-Start

H.264

540p (960x540)

1750-2000kbps

Codec: AACSample Rate: 44.1Bit-rate: 128-320 kbps

Yes

Always

H.264

720p (1280x720)

4000-5000kbps

Codec: AACSample Rate: 44.1Bit-rate: 128-320 kbps

Yes

Always

H.264

1080p (1920x1080)*

5000-7500kbps

Codec: AACSample Rate: 44.1Bit-rate: 128-320 kbps

Yes

Always

*Please note that in the Wiredrive admin portal anything over 1600 x 1080 will scale in Wiredrive to 1600 x 1080 based on aspect ratio so you will not get the full size in system playback.

Selecting an Aspect Ratio

You may upload your file at your desired ratio. If you are concerned with storage space.Most users will not be able to see a difference between 720p and 1080p on their computer screens, as Wiredrive is going to scale the file based on screen size and page space. 720p will also keep your file sizes smaller to save space in your Wiredrive system

Profile Levels

Wiredrive by default supports profiles between 1-4.1,[email protected] anything over that profile will be transcoded down to meet the standards for playback supported in our player.

**For mobile presentation viewing, we suggest a profile between 1 and 2.2. As we do not adjust our player for mobile playback at this time. It is best to encode files in the first two profiles if you have a large number of users on mobile viewing presentations. As we can not account for mobile device types, hardware performance, or connection speeds, it is best to adjust to profiles between the above suggestion levels

For additional information on Profile Level, please see the flowing chart.

Adobe Media Encoder

Adobe Media Encoder is a Premium encoding application you can purchase or is included with your subscription to the Adobe Creative Cloud. The screenshot below shows the settings most clients use for HD files.

Handbrake

Quick tool to encode files from external sources that may not be in the proper format for Wiredrive playback. If you do encode with Handbrake, follow the encoding settings at the top of this page but make sure that the following settings are in place:

Video Settings:

Format: MP4 FileCheck Web OptimizedEncoding Options: H.264 (x264)Framerate (FPS): Same as sourceQuality: Average Bitrate (kbps): 3800 (1080p), 2800 (720p)Enable: 2-pass encoding, Turbo first pass

Encoding Options (for more advanced users):

Profile: Main or Baseline

Level 4.0 or less (Otherwise we will transcode the file)

Picture Settings:

Storage Size: Confirm dimensions are correct

Enable: Keep Aspect Ratio

Anamorphic: Off

Modulus: 4

Cropping: Confirm whether you want to crop black pillars or bars

Audio Settings:

Codec: AAC

Mixdown: Stereo