Working Solutions Claimed Company
Working Solutions, founded in 1996, was the first company to utilize an entire workforce of home-based customer sales and service agents. read more
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Tracey Sloan — Vice President, Innovative Solutions & Support at Working Solutions
Executive Bio
Tracey Sloan turned her high-touch employee relations degree into high-tech contact center expertise. And it happened more than 20 years ago at the Ford Motor Company’s worldwide helpdesk.
Computer science grads working there had little patience for customer service. Enter Tracey, as team leader at Compuware Corporation, managing the helpdesk’s day-to-day operations. She introduced customer care into the calls—and it worked. Tracey later applied this approach at a 300-seat call center as senior program manager for GE TechTeam, responsible for client relations for seven different Hewlett-Packard programs.
Joining Working Solutions in 2000, she led its virtual contact center operations. Over 13 years, Tracey ran or consulted on delivering 85 client programs—ranging from inbound and outbound work, technical support, program retention, sales and market research. Today as vice president of innovative solutions and support, she makes sure agents are well equipped—in both high tech and high
Computer science grads working there had little patience for customer service. Enter Tracey, as team leader at Compuware Corporation, managing the helpdesk’s day-to-day operations. She introduced customer care into the calls—and it worked. Tracey later applied this approach at a 300-seat call center as senior program manager for GE TechTeam, responsible for client relations for seven different Hewlett-Packard programs.
Joining Working Solutions in 2000, she led its virtual contact center operations. Over 13 years, Tracey ran or consulted on delivering 85 client programs—ranging from inbound and outbound work, technical support, program retention, sales and market research. Today as vice president of innovative solutions and support, she makes sure agents are well equipped—in both high tech and high
Executive Team Culture Ratings from Working Solutions Employees
TOP
30%
Working Solutions' Executive Team scores in the Top 30%
of similar sized companies on Comparably
of similar sized companies on Comparably
Working Solutions' Executive Team at a Glance
Based on 74 ratings, Working Solutions' employees are satisfied with their Executive Team and give them a “B” or 77/100.
Working Solutions' Executive Team ranks in the Top 20% of other companies in Dallas and Top 30% of other companies on Comparably that also have 51-200 Employees.
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