WyzAnt FAQs

Tutors can update the sections of their profiles at any time. Click the links below for instructionson how to update your profile, as well as more information about each section. Profile Visibility Profile Photos Profile Title Free Response Education Rates, Rate Changes, and Cancellation Policy Background Check Availability Subjects Student Feedback Location and Travel Radius ______________________________________________________________________________________

How to update your Profile Visibility:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Profile visibility.

4. Click the green slide button at the top of the page to hide and unhide your profile.

5. Check the box next to "Local search results" to list your profile for in-person searches.

6. Check the box next to "Online search results" to list your profile for online searches.

7. Click the "Close My Account" button to permanently close your Wyzant tutor account.Any due payments will be processed with your selected payment method and schedule.

How to update your Profile Photo:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Photos.

Here, you can manage your current photos, as well as add a new photo. When choosing a photo for your Wyzant profile, you should consider recent pictures of yourself that are in focus and clearly show your face, so that your students will easily recognize you when it's time for your lessons. Photos that don't clearly show a tutor's face won't be accepted. All photos are reviewed by Wyzant before becoming available to set as your Profile Photo, and if you currently have only one approved photo, it will be displayed as your Profile Photo by default.

How to update your Profile Title:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Free Response & Title.

You'll notice examples at the top of the screen for a suitable title, followed by a text field where you can enter a new title (70 characters max). Once you're finished, just click the orange Update Title button. When your new Profile Title has been reviewed by Wyzant, it will appear on your profile.

How to update your Free Response:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Free Response and Title.

All updates to your Free Response or Title will be reviewed by the Wyzant team before the changes are implemented. Any updates made to your Free Responseshould continue to provide specific and detailed information, such as education, academic test scores, degrees, professional and academic achievements, awards, licenses, certificates, teaching or tutoring experience, and other facts that provide students with key information about your expertise.Free Response updates must be grammatically correct, written in English, and should not include lists, sentence fragments, and improper capitalization or punctuation. Please note that Wyzant does not accept lists, resumes, or cover letters in place of the Free Response.

How to update your Education section:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Education.

There are three fields available to include information about your undergraduate and graduate degrees and colleges, as well as a drop-down menu that allows you to include teaching certification information. After entering the information you'd like to update, just click the orange Update button. Changes made to your Education section will automatically be visible on your public profile.

How to update your Rates, Rate Details, send Rate Changes, and set your Cancellation policy:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Rate and Policies.

Hourly Rate: Your default hourly rate appears on your tutor profile and in search results. All new students are subject to this rate unless they agree to a rate change.

Rate Change Requests: If you need to send a student a Rate Change, simply click Change Student Rates from the Student Table, and a list of your students will appear, allowing you to send a Rate Change Request, which the student must agree to before the change in rate takes effect.

Cancellation Policy:Wyzant does not have a cancellation rate policy, and tutors are allowed to set their own Policy. To do so, choose a timeframe from the drop-down menu under Cancellation Policy. This information may be visible on your public profile once you've clicked Save Changes at the bottom of the screen.

*Please note, in some instances, information about cancellation policies included in the public profile may not be visible to some students who participate in certain programs. Its important to always directly communicate to students information about cancellation and no-show policies before scheduling a lesson

Rate Details: You can use this section of your profile to detail any important information about your rate, including group rates, subject-specific rates, or special pricing and discounts. Please note that, while you may outline specific info about travel, tutors arenot permittedto charge additional fees for any travel within the radius presented on their profile. Also, please note that tutors are not permitted at any time to chargeper mile, orper minutes of travel. Please see this article for more information.

How to update your Background Check:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. Click Background Check.

4. Click the orange "Order a Background Check" button to purchase a new background check

How to update your Availability:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Availability.

Simply check the boxes next to the days you are available to tutor. This information will automatically update and become visible on your public profile.

How to update your Subjects:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Subjects.

4. Click the orange "Add Subjects" button to browse the list of subjects available on the Wyzant platform.

5. On the "Add Subjects" page, click the arrow next to each subject section to expand that section.

6. Click the checkbox next to any subjects you would like to add to your profile.

7. Once you have finished selecting new subjects to add, click the "Add Selected Subjects" button at the bottom of the page to add the subjects and return to the "Subjects" page.

8. On the "Subjects" page, click "Take Test" or "Submit Qualifications" next to a subject to start the approval process for that subject.

How to update your Student Feedback:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Student Feedback.

4. On this page, you will see the breakdown of all the star ratings and written reviews that you have received. After your featured feedback, reviews are displayed in reverse chronological order.

5. To update your featured feedback, simply the click "Feature this review" button next to the review you would like to pin at the top of the feedback section of your public profile.

How to update your Travel Radius:

1. Visit your tutor Dashboard, and click the downward-facing arrow next to your name in the top right corner of the screen.

2. Click Profile.

3. On the left navigation menu, click Location Settings.

You may choose the privacy radius utilized on your profile, as well asspecify your Travel Radius, from this page. For more information about your travel radius, click here. Updates to your Location Settings will automatically be displayed on your profile.

Tutors listed on Wyzant determine their own cancellation policies, which can extend to 36 hours before a scheduled lesson. You may find an individual tutors cancellation policy on their profile page.

*Please note, in some instances, information about cancellation policies included in Tutors public profile may not be visible to some students who participate in certain programs. Please inquire directly to tutors about any cancellation and no-show policies before scheduling a lesson.

To cancel a lesson, you should reach out directly to your tutor.It is strongly suggested that before your lessons, you discuss directly with a tutor how cancellations will be handled, via Wyzant Messages. Please note that lesson cancellations are subject to the standard 9% service fee.

It's easy to hire a tutor

Our goal is to make your Wyzant experience easy and fair. We want to simplify the process of hiring a tutor, not make it more difficult. By adhering to these five principles, we think Wyzant will be a pleasure for you to work with.

No commitments, no upfront costs

Lots of payment options

Simple, transparent transactions

Good Fit Guarantee

Unlimited phone and email support

No commitments, no upfront costs

Whether you need a tutor for the whole school year or just a one-time refresher, you can use Wyzant as much or as little as you wish. You pay as you go, and you are only charged once your lesson is complete. There are no upfront costs to use Wyzant to search for a tutor, and no upfront commitments. You pay only for the tutoring services you receive, plus a small 9% service fee after each lesson. (If you decide to order a background check on any tutor, that costs $15.99.)

Lots of payment options

Wyzant accepts all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, personal check and money order. With any of the payment options, Wyzant has two very important policies.

You agree to maintain valid payment information To ensure that tutors you hire through Wyzant ("Wyzant tutor") receive their payment after lessons are completed, Wyzant requires that you establish a valid form of payment information in your Wyzant account. This could be an active credit/debit card or PayPal account, or a positive amount of tutoring credit which, in addition to the above payment methods, could be purchased by mailing a check or money order to Wyzants Chicago office. Valid payment information must be in place prior to exchanging phone numbers or scheduling lessons with tutors. No charges are made to your account until a lesson has occurred. Please note that you must maintain valid payment information in your Wyzant account for the duration of the tutoring. If a payment method is removed for any reason, you will be required to enter new billing method before continuing to message tutors or schedule lessons.

All payments are processed through the Wyzant platform By using the Wyzant website, you are agreeing to make all of your payments to tutors listed on Wyzant through the Wyzant system. This is true for all payments related to tutoring lessons including any agreed upon travel or other compensation adjustments. Such additional payments should be negotiated between you and the tutor and incorporated into the tutors hourly rate.

Simple, transparent transactions

You receive a confirmation email from Wyzant each time a tutor enters a lesson with you. The email shows the lesson start time, end time, subject and total charge. You also have the option of requiring the tutor to include a lesson report with details about each lesson. Any questions with the hours reported should be discussed with the tutor who can then amend the lesson details. Wyzant customer support is also available to help resolve discrepancies.

After the tutor reports the lesson hours, Wyzant charges your Wyzant account according to the tutors hourly rate plus a 9% service fee. If the amount of this charge results in a negative balance in your Wyzant account, Wyzant will charge your preferred payment method and send you an email detailing the transaction.

Wyzant charges a small fee for each lesson. This fee helps us individually vet tutor applications, so we only list tutors with the most experience and subject matter expertise. It also covers services like our US-based support team, which is available to you 7 days a week.

Unless the tutor first gets your permission to change the hourly rate, you are grandfathered in for three months at the rate that appeared on the tutors profile when you initially made contact. (Some tutors may want to adjust their hourly rates for things like travel or group lessons, but youll always be asked to confirm all changes.)

Tutors have up to seven days to enter lessons after they occur. Lessons entered beyond this one week window require student confirmation before being processed.

After adding a credit or debit card, you may see a $1.11 authentication and immediate reversal on your online statement. This authentication verifies your account but does not charge your credit or debit card.

If in processing the lesson charge the transaction fails, Wyzant will notify you and provide a period of time for you to amend or replace the invalid payment information.

Remember, when you hire a tutor, you are entering into a business relationship directly with that tutor. Therefore, please consult with your tutor about his or her cancellation policy prior to beginning lessons. Tutors cancellation policies may also be listed on their profiles. Please note, in some instances, information about cancellation policies included in Tutors public profile may not be visible to some students who participate in certain programs. Please inquire directly to tutors about any cancellation and no-show policies before scheduling a lesson. Please note further, lesson cancellations are subject to the standard 9% service fee.

If you are considering hiring a tutor for online tutoring, proofreading or other work, its important that you have a thorough conversation and reach an agreement with your tutor about the expectations of the cost and work product prior to beginning lessons.

Good Fit Guarantee

Wyzant stands behind our marketplace. If you're not completely satisfied after the first hour of lessons with the tutor you hire, you are entitled to a refund for that hour, plus the 9% service fee. (If you request a refund after receiving more than one hour of tutoring only the first hour will be refunded, plus the 9% service fee.)

Unlimited phone and email support

Wyzant has a staff of dedicated customer support representatives available to assist you and answer any questions that arise on any step of the tutoring process. We want to hear from you, so pleasedon'thesitate to contact our customer support team for any reason. Just call us at(312) 646-6365or email us at [email protected].

It is crucial that all details regarding lessons, cancellation policies, fees, and expectations be communicated via Wyzant Messages before you schedule a lesson or meet with a tutor.

In addition to normal hourly fees for completed lessons:- Tutors may charge for asynchronous work, such as editing/proofreading, as well as preparation of lesson materials, but before any work is started or completed, you should confirm all details of your request via Wyzant Messages, including agreeing to any rate changes, time limits, and scheduling.

- Tutors set their own cancellation policies, including fees, and apply them as stated on their profiles.You should always read and understand a tutor's cancellation policy before agreeing to work with them in any capacity. Please note, in some instances, information about cancellation policies included in Tutors public profile may not be visible to some students who participate in certain programs. Please inquire directly to tutors about any cancellation and no-show policies before scheduling a lesson.

- Tutors may charge for any time spent with a student, as well as time spent waiting for a lesson to begin if a student is late, and time spent with a student after a lesson time has concluded. You should confirm these kinds of details with your tutor before agreeing to a lesson.- Tutors may require additional fees for parking or tolls, and this information should be clearly stated and agreed upon by both parties before a lesson is scheduled.

- Tutors may agree to purchase materials (textbooks, supplies, etc.) on behalf of a student before a scheduled lesson,and ask that the student reimburse them. This is permitted, and should be communicated prior to a lesson. Wyzant suggeststhat tutors and students be mindful about loaning each other items, as our team cannot assist in the event that an item goes missing or is not returned.- Tutors are not permitted to charge for travel within the stated travel radius displayed on their profiles. In addition, tutors may not charge per-mile or per-minute for any travel. Be sure to communicate about this information; all details about lesson location and possible changes to the tutor's rate based on location should be confirmed and agreed upon before a lesson is scheduled.

Tutors have the discretion to implementa cancellation and no-show policy. To protect the Wyzant brand and reputation, tutor cancellation/no-show policies should not be abusive, meaning they cannot be commercially unreasonable under the circumstances. Examples of policies that are viewed as abusive in most circumstances include, but are not limited to, a policy that charges an amount greater than the cost of the scheduled session or requires an extreme cancellation notice period, such as more than 36 hours.

To preserve Wyzants brand integrity and reputation, tutors who implement an abusive cancellation and no-show policy (and do not modify the policy) are subject to removal from the platform.

Tutors should ensure they receive clear confirmation of a lessons location and start time via Wyzant messaging before considering a lesson to be scheduled. Personal emails, phone calls, text messages, and other communication between parties regarding tutor cancellation policies that are sent outside Wyzant messaging system are not verifiable and Wyzant cannot then assist in enforcing them.

Any important information about cancellation and no-show policies tutors would like to communicate to students (e.g., cancellation notice requirements, penalties) may also be included in the Rate Details section of their public profile.

*Please note, in some instances, information about cancellation policies included in the public profile may not be visible to some students who participate in certain programs. Its important to always directly communicate to students information about cancellation and no-show policies before scheduling a lesson.

By registering to be listed as a tutor on Wyzant ("the website," "website," "Wyzant.com"), you (tutor) agree that the following terms and conditions will govern all payments made to you by students through the Wyzant system.

Conditions for guaranteeing receipt of payment for student lessons

Wyzant is a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. Wyzant also provides a service to its users whereby payments will be distributed to tutors that originate from their students. Wyzant offers tutors a layer of protection in the collection of their funds but, if any of the following conditions are not met and Wyzant becomes unable to collect your payment from the parent, student, or other type of account-holder (collectively, "student") to whom you gave a lesson, Wyzant cannot guarantee that your payment will be successfully collected, processed and distributed to you:

a) The information pertaining to the lesson is accurate. This includes the start and end time, duration, subject and student account name. Unless otherwise agreed to by the tutor and student, the start and end time will be considered to be the times of the actual tutoring lesson, not arrival and departure times to and from the tutoring location.

b) Prior to each lesson being given, the student has on file with Wyzant a valid form of payment. This includes a valid credit/debit card or PayPal account, or a positive balance of prepaid tutoring credit. The tutor can view the status of the student's payment information through the tutor's Wyzant account. The requirement to verify payment information must be followed for continuing students as well as new students.c) The lesson is delivered in-person at a mutually agreed upon location or through the Wyzant online tool. If the lesson is delivered remotely through another medium, such as via the internet, email, telephone or Skype, or in the instance when the tutor does proofreading or other asynchronous, non-tutoring work with the student, the tutor must obtain written confirmation from the student that acknowledges the nature of the work to be done and the expectations of the time and cost required to complete the workd) The tutor's services are instructive and constitute learning, not cheating. More specifically, the tutor is not to complete assignments, write papers, take quizzes or otherwise do work on the student's behalf. Further, the services that the tutor offers must not violate the academic honesty policy or other conduct policies of the student's school, university, academic institution or workplacee) The tutor enters the lesson into the Wyzant system or assesses a cancellation fee within seven (7) days of the lesson occurring. Payment for lessons entered outside of this window cannot be distributed until the lessons are approved by the student. Lessons cannot be submitted more than thirty-one (31) days after the date of the lesson

f) Prior to a lesson being given, the tutor has received a Wyzant subject approval for the specific subject area of the lessong) The tutor does not collect or request payment directly from the student by cash, check or otherwise, for the lessonh) For cancellation fees assessed to a student,the cancellation penalty is consistent with the cancellation policy explained directly to the student via messaging prior to the occurrence of the cancellation and also, where applicable, is consistent with the public display on the tutors profile. All lesson cancellations are subject to the standard 9% service fee.

i) The tutor is over 18 years old and is eligible to work in the United States.

Timing and delivery of payments

If all the Conditions for guaranteeing receipt of payment for student lessons are met, tutors can expect to receive their funds according to the following schedule. If there are questions about any of the conditions, payments may be delayed while Wyzant attempts to resolve the questions.a) Tutors using the Wyzant platform will receive their student payment by Direct Deposit. After a tutor enters accurate bank account and routing numbers, funds will be released to the tutor's bank on the 1st and 15th of each month or the following business day in case of weekends and bank holidays. In order for a lesson payment to be included during a particular period in which funds are disbursed, that lesson must be entered 5 days prior to the payment date. The time between when the funds are released by Wyzant and made available to the tutor by the tutor's bank will vary and is controlled by the tutor's bank, not by Wyzant. If a tutor's direct deposit is returned to Wyzant by the tutor's bank, Wyzant will request that the tutor correct the tutors bank information. The returned funds will be resent within five (5) days after the bank information is corrected.b) For a tutor who is eligible and elects to sign up for Express Direct Deposit, the funds will be released to the tutor's bank account five (5) days after the lesson submission. If the fifth day is a Saturday, Sunday, or Bank Holiday, the student payment will be released the next business day.

Social Security number requirement

a) Prior to payments made in an amount of greater than $50, cumulatively, tutors must submit to Wyzant a valid Social Security Number ("SSN"). Such payments will be withheld by Wyzant until the SSN is received, and the payments will be released with the next scheduled payment. (Although the burden to report 1099 income and meet other state-level reporting requirement is technically on the student who is hiring and retaining you, Wyzant offers students this filing service as a benefit of using the Wyzant system. To complete these filings, Wyzant needs to have a valid SSN.b) Tutors may use an Employer Identification Number ("EIN") issued by the Internal Revenue Service in place of a SSN for payment reporting purposes only. To use an EIN, a tutor must complete, sign and submit to Wyzant an IRS Form W-9.

Calculation of tutor payment amounts

a) Tutors set their own hourly rate and may change it at any time. Changing the default hourly rate will affect students who email a tutor after the time the change is made. Students who have been in contact with a tutor within three months prior to the time the rate change is made will be continue to be subject to the hourly rate that was listed on the tutor's profile at the time they first contacted the tutor; in order to change the rate for one of these students, the student must acknowledge the rate change via a rate change request email. b) All tutors agree to a flat 25% Platform Fee. The 25% fee percentage will apply to lessons with all students for lessons that are submitted on or after January 15, 2019 at 10:00 am Central Time. This means 75% of your submitted hourly rate will be distributed to you.c) Non-tutoring charges should be incorporated into the hourly rate. Travel, prep time or other expenses that you wish to defray to the customer must first be agreed to by the student. The mechanism to assess these charges is to adjust your hourly rate. All costs associated with tutoring students who retain you through the Wyzant platform, must go through the site.

The platform policy is that Tutors are only allowed to take each proficiency quiz once, so we recommend that you be sure to review pertinent subject material prior to starting the quiz.

Unfortunately mistakes happen and issues arise. If this is the case, please contact our Customer Support Team to determine eligibility for a proficiency quiz reset.

HOW TO CONTACT USFor immediate assistance, check out our Help Center where youll find answers to many frequently asked questions.By Chat Connect with us via chat for online troubleshooting or with any general questions you may have. We are typically available by chat Monday through Thursday from 8:00 am to 8:00 pm (CT), Fridays from 8:00 am to 6:00 pm (CT), and Saturdays from 9:00 to 5:00 pm (CT). If we're not available, you'll still be able to leave us a message and we'll respond by email.By Email at [email protected] For anything that doesnt need immediate attention or is non-urgent, please send us an email! We will respond within 1 to 3 business days.We may even send you some helpful links that may answer your questions while you wait!By Phone at(312) 646-6365Call us with any urgent issues or for help while accessing and using the Online Learning Tool. We are typically available by phone Monday through Friday from 10:00 am to 6:00 pm (CT). If for some reason we miss your call, send us an email or try us on chat, and we will get back to you as soon as possible! Our Address:1714 N. Damen AvenueSuite 3NChicago, IL 60647Fax(773) 345-5525

There are two possible reasons why you may not be able to see the other participant's video:

The other user may have turned off their video.

When starting an online lesson, the online tool will run a test in the background to determine whether a user has enough bandwidth to display video. If there is not enough bandwidth available, the user will be automatically switched to audio-only in order to provide the best possible experience for both participants.

Yes! Wyzant Customer Support is able to answer questions via the Live Chat platform available using the orange Support widget visible at the bottom right corner of tutor and student dashboards, as well as the Help Center.

sign up for one

In the widget, simply enter your search in the text field. If a representative is available, the Live Chat button will the bottom of the widget, and when clicked, you'll be connected to a Wyzant Customer Support team member. Please note that if you navigate away from the live chat page, your chat window will disappear; if you return to the page, you'll be placed back into your chat if it is still live, or be placed into the queue if the representative is not currently available.Transcripts of your live chat are available at your request.If a representative is not currently available, this button will read Contact Us. Clicking will allow you to submit a ticket, which will be answered by email in 24-72 hours.You'll need to know the email address listed on your account in order for a representative to access your information. If you don't currently have an account,you can or our representative can help create one for you. Customer Support is available Monday - Thursday 8a - 8p, Friday 8a - 6p, and Saturday 9a - 5p.

While you can certainly download and utilize our app on your tablet device, please note that the app is not optimized for use with tablets. If any function of the app is limited while using your tablet, using the mobile site from your tablet is another alternative!

If your answer potentially violates the Rules and Guidelines for Wyzant Resources, it may be subject to review and/or removal. All tutors listed on the Wyzant platform are also expected to follow the terms in the Independent Tutor Agreement.If you've included a link or URL, the answer may require review from a Wyzant team member before it is posted.If you do not have a tutor profile listed on Wyzant at the time you reply to a question, your answer will not be displayed. Ask An Expert questions are available for answersonly by tutors who are listed on Wyzant. For more information about becoming a tutor, click here.Ask An Expert is moderated with a common sense perspective. Wyzant reserves the right to remove any content at any time, without giving prior notice or warning.

Getting positive feedback from students is a great way to improve your ranking and visibility on Wyzant. Students you work with on Wyzant can provide feedback, which helps potential students know more about you, and can help you fine-tune your tutoring.

Students can leave feedback 2 ways:

Star Ratings:Star ratings are a simple system of "grading" specific lessons. Students have 14 days from when you submit a lesson to add or edit a star rating. Ratings can range from 5 (Excellent) to 1 (Poor). Your public profile will display your average star rating, as well as a breakdown of how many ratingsyou'vereceived.

Written Reviews:Students can also write reviews about their overall experience with you. Like star ratings, students have 14 days from when you submit a lesson to provide written feedback. These reviews are closely monitored by our Reviews Team, which checks all submitted reviews for appropriate content and relevance to tutoring. Tutors also have the ability to respond to written feedback.

Wyzant publishes allstudent feedback, solong as its relevant to the students experience working with their tutor. If you ever have questions or concerns about the feedbackyou'vereceived or would like to know how to have feedback removed from your profile, you can contact Customer Support for assistance. You can also manage your reviews and ratings by logging into your account and going to your Feedback page.

To refund a student, you must void the lesson you submitted on their behalf. You have up to 14 days from time of submission, or until the date in which you are paid to void a lesson.

How to void a lesson:

Go to your Lessons page.

Select the lesson you want to void, then

Click the Void lesson link near the bottom of the page.

The lesson charges will be credited back to the student's Wyzant account, and you will forfeit payment. To void a lesson after 14 days, or after you have been paid, please contact us for additional assistance.

If you would like to void a cancellation fee, please contact Customer Support.

Wyzant designed a new experience specifically for students whose schools are paying for their tutoring. This experience allows Higher Ed students to more easily track their tutoring requests, view their available tutoring hours, and search for and communicate with tutors without worrying about their hourly rates.

A Quick Tour

Once their account has been created, students can login to their Wyzant for Higher Ed account by going to www.wyzant.com/login and logging in with the username and password associated with their Wyzant for Higher Ed account.

The Dashboard shows students upcoming scheduled sessions and open tutoring requests.

Clicking on a specific tutoring request allows a student to view the request details, join an online session, message a tutor, or search for their own tutor for that specific request without worrying about tutors hourly rates.

Students can now search and browse for tutors without worrying about hourly rates.

The Messages tab allows students to communicate with tutors they have been connected to as well as request a session time or view a tutors profile.

The Sessions tab provides students with a view of all scheduled and past tutoring sessions across all requests.The session details page includes information about a specific tutoring session, including date, duration, summary, rating, and recording.

A Quick Note Regarding Students Already Using Wyzant

Students who had access to the previous Wyzant student experience will see this message when they log into Wyzant for the first time following the transition to the new Higher Ed student experience:

Students may not have tutoring requests listed on their Dashboard if they had access to Wyzant before the tutoring request functionality was released earlier this year. These students will still see upcoming scheduled sessions on their Dashboard, and all previous sessions will still be listed on their Sessions page.It is important to note that sessions only count towards a listed tutoring request if the session occurs after the tutoring request was submitted.

There are a number of reasons why your audio might not be working. Test your settings here.

Additionally, try these troubleshooting steps:1. Make sure you've granted permission in your web browser to Wyzant2. Select a default audio output from your computer's settings3. Make sure your device is not muted4. Try using a different headset

The Student Dashboard is your personal homepage! From there, youll be able to message tutorsyou'vehad lessons with, edit your account information and profile, and respond to any pending notifications. Youll also be able to search for additional tutors, rate your previous lesson, and start a conversation with any tutors who have messaged you by checking the Interested Tutors tab.

The Wyzant calendar in your account makes it easy to schedule and track lessons.You can also schedule lessons from the Wyzant mobile app!

To schedule a lesson from your calendar on a desktop computer or laptop:

Go to your Calendar page.

Click on the date you want to schedule a lesson.

Start typing the students name, select the students name once it appears.

Fill out all of the relevant details of the lesson (start time, end time, subject, etc.).

Click Schedule Lesson to finish.

From the Calendar page, you can also select lessons and choose to submit, edit, or delete them.

To schedule a lesson from the iOS app:

After launching the app, tap the Lessons icon from the menu options at the bottom of the screen.

Select the blue book in the top right corner of the screen, then choose Schedule an upcoming lesson.

Add in details to the Schedule Lesson page, such as the student's name, subject, and start time and end time of the lesson. If this is a recurring lesson, you can choose how often you wish to repeat the lesson on a weekly basis.

Tap on Next once all relevant information has been entered. If you would like, complete a brief lesson review for your student. Tap Next.

Review scheduled lesson details and select Done. You have the option to notify your student using the toggle feature under the lesson details. The lesson you scheduled will now appear as Upcoming under the Lessons menu.

To schedule a lesson from the Android app:

After launching the app, tap on three-bar menu option in the top left of the screen.

Tap on Lessons

Tap on the orange plus sign in the bottom left, then select Schedule Lesson.

Add in details to the Schedule Lesson page, such as the student's name, subject, and start time and end time of the lesson.

Tap Done to complete scheduling. The lesson you scheduled will now appear as Upcoming under the Lessons page.

As a tutor, you can easily cancel or remove a lesson from your dashboard by visiting your Calendar. Just select the lesson, and click Delete. Then, useWyzant Messages to contact students about your cancellation.

You can also cancel a lesson from the Wyzant app.

iOS:

Head to the Lessons tab from the options at the bottom of the app.

Tap on the lesson entry.

Tap Edit from the upper-right corner.

Scroll down, then tap Delete Lesson.

Android:

After launching the app, tap on three-bar menu option in the top left of the screen.

Tap on the lesson entry.

Tap the trashcan icon in the upper-right corner.

Currently, only one tutor and one student may join a lesson using the online tool at the same time.

However, if there are multiple students using the same account, we recommend taking advantage of our Family Account feature. This account structure essentially links separate accounts to a primary account where the billing information will be stored. Once a Family Account is established, multiple students can have lessons with tutors at the same time.

The primary account holder (the family member who will be in charge of managing payments) will need to contact Customer Support. They'llneed the email address of the primary account handy, as well as the email addresses of the family members they wish to add to their family account.

Once a Family Account has been established, the primary account holder will be able to create and add secondary accounts that will be linked to the primary account. Simply navigate to the Settings page and click "Add user".

Your Transactions page lists lesson submissions, cancellations, credits, and charges to your payment method, starting with the most recent activity first. You can filter activity in your Transactions table for custom date ranges.

Lessons and cancellation fees appear as lines in your Transaction history. These will have an amount in the Debit column.

Because Wyzant waits at least 24 hours to process a charge on your payment method after your tutor submits a lesson, youll see these charges on your payment method reflected in lines that are marked Purchase. These lines will have numbers in the Credit column.

When you see an amount in the Debit column, it will usually correspond with an amount in the Credit column in a row above it.

This is an example of how it will look in these columns:

The row on the bottom, with $69.55 in the Debit column, represents a lesson entry into the system. The row above it, with $69.55 in the Credit column, represents a charge on the users payment method. Because this charge was processed, the students balance after the charge is at $0.00.

The Date column indicates an items entry into our system, and might not correspond exactly to a lesson date (which will be noted in the Transaction column).

There are two location settings within your account, your tutoring location, and your personal address. Your tutoring location determines where you appear in search results, while your mailing address is used for tax purposes.

To update your tutoring location:

Click your name and photo in the upper right-hand corner.

Select "Profile"

Click " Location settings " on the left-hand side.

Enter a new zip code in the text box provided on the map and click "Search."

Select "Update Location" to save your changes

Please note, all tutoring locations must be entered as a zip code. Locations entered as a city and state will not apply.

To update your personal address:

Click your name and photo in the upper right-hand corner.

Select " Settings "

Enter your updated mailing address.

Click "Update" to save your changes.

Tax documents, if provided, will be sent to the address on file.

Any lesson submitted between 7 and 31 days after it was held, will require approval from the student you had the lesson with. The student will receive an email from Wyzant, which will prompt them to approve or reject the lesson and until the student takes action, your estimated payment date will remain pending.The platform-tools do not permit submission of lessons beyond 31 days.

Once the lesson is approved, the student will be charged for the lesson within 24 hours and youll see the new payment date on your Lessons page. If its rejected, the lesson is voided and no payment will be rendered. If the student doesnt approve or reject the lesson within 14 days, the lesson will automatically be approved and the appropriate payment date will be visible on your Lessons page.

If you referred a student to the Wyzant platform, are you entitled to 100% of your rate for any charges you submit to that student's account.

You can confirm that a student referral was properly applied by locating the student on your Student Connections page. If there is a green checkmark under the "Referred Student" column this means the referral was properly applied.You can check the "Pay" column on your Lessons page to verify the lesson charges you submit for the student are properly paid at 100% of your rate.If you believe a referral was incorrectly applied or if you did not receive the appropriate referral rate or reward, please contact Customer Support.

Online lessons take place one-on-one with your tutor in an interactive, digital classroom. Wyzants Online Learning Tool provides real-time video chat for easy and direct communication and an interactive whiteboard for viewing documents, plotting functions, or working out equations. If you and your tutor would like to work on a program outside of the Online Tool, simply download Wyzants screen share extension for Chrome or Firefox.

Copies of your whiteboard are available for download at the end of your lesson and if youd like to go back to view your lesson, considering opting into Wyzants Recording feature.

To find tutors who offer lessons using the online tool, simply select the Online Tutoring option when searching for tutors. Want to learn more? Click here.

If you're trying to contact a tutor you've previously had lessons with, or have exchanged messages with, you can easily locate their profile by logging in to your Wyzant student account and clicking Messages at the top navigation menu. Here, you'll find a record of all tutors with whom you've previously had contact. Click Show Profile next to any tutor's name at the top of the messages field to visit their tutor profile.

If you're unable to find the tutor's name, you may also find them in the Archived message section when you click the down arrow next to Messages.

If you're having trouble finding a tutor with whom you havent had lessons or exchanged messages, try using search criteria that fits their specialty. Your tutor can also provide you with the custom URL to their public profile.

Currently, there is no way to search for tutors by name on Wyzant.com.

You can also contact Customer Support, and we can help put you in touch, if the tutor is currently available and the information you provide allows it.

As a guideline, the best Free Responses are clear and to the point, while providing adequate details about your background and qualifications. Because your Free Response is one of the first things potential students see when viewing your profile, you want to ensure that the information presented demonstrates both your proficiency and your ability to teach those subjects.

Many tutors use their Free Response to highlight their degrees, certifications, test scores, and relevant professional experience. If you have previous teaching experience, you can also use this section to share details like how longyou'vetaught, the typical age range of your students, and the context of your experience. Don't forget to share what sets you apart from other tutors!

Please note that Free Responses should always be written in full sentences, paragraph format. The format in resumes will not be accepted.

Your username is automatically generated when you apply to be a tutor listed on Wyzant. The format is most often firstname.lastname, though your username may vary if multiple users share your name. Your username is sent to you via email right after you complete your registration and is included on all password reset emails.

If youcan'tfind your username, were happy to help you figure it out. Just contact Customer Support!

Onceyou'velogged in, head to the My Tutors page. You'll have the ability to write a custom review for any tutor with whom you've had at least one lesson. Just find the tutor youd like to review and click Write Review.

Your review will be displayed publicly on the tutor's profile after it has been reviewed by Wyzant. Reviews can be added up to 14 days after your tutor has submitted your lesson.If you forgot to write a review and want to submit one after the 14-day cutoff, please email your review and title to [email protected] you're planning to write a review of Wyzant, not a specific tutor, click the orange Write A Review button at the top of this page.

This is a new way to show new students how easy online lessons are using the online tool and you can set it up right in messages. Heres how it works:

From messages, click on the computer icon at the bottom left side of the thread.

Select whether you want to conduct the demo now, or at a later time.

The student will receive a link in your message thread to join the online demo room. If you selected a later time, all of the details will be included in the message.

To join yourself, youll click on the same link in the message thread.

Once youre both in the demo room, youll be able to see and hear each other over video chat. Now you can walk through which collaboration features you think would be most helpful for this particular student. Be sure to point out any other aspects (screensharing, file sending, etc) that you think would be helpful for them.

Onceyou'vecompleted your demo, click on End Lesson to be taken back to the message thread, where you can then schedule your online lesson.

Although its not required, offering the online demo for free is a smart, short investment up front that could lead to recurring students, and save you a ton of time commuting down the road.

Tutors listed on Wyzant may determine their own cancellation policies for cancellations up to 36 hours in advance. Tutorsmay establish fees and should always communicate this to students before tutoring begins. It is important to communicate with your students about your cancellation policy before scheduling a lesson, in order to avoid disputes. Emails, phone calls, or text messages sent outside the messaging system are not verifiable by our team, so all communication regarding cancellations should be performed using Wyzant Messages.Having a cancellation policy is optional and at your discretion,you do not have to charge a cancellation fee for every cancelled lesson. These fees should be clearly communicated, and applying them is at your discretion. Please note that cancelled lessons are not subject to ratings from students.

To assess a cancellation fee, visit the Lesson Cancellation page. Cancellation fees cannot be assessed any earlier than 30 minutes before the scheduled end of a lesson, and cannot be assessed more than seven days after the date of the scheduled lesson. Please note, lesson cancellations are subject to the standard 9% service fee.

Please note that our Terms of Use have been modified as of April 5, 2019.

These Terms of Use (Terms) govern your use of the Wyzant website (Site) at www.wyzant.com, any mobile device application or any other means provided or authorized by Wyzant, Inc. (Wyzant). Please read these Terms before using or continuing to use theSite. Do not agree to the Terms unless you both fully understand and accept each provision. By using or continuing to use theSite,you represent and warrant that you understand, agree to, and accept all terms and conditions contained in these Terms.

1. General terms

Wyzant providesthis Siteto Users seeking tutoring services (Students) and to Users seeking to provide tutoring services (Tutors), and to any other entity on whose behalf Users accept these Terms. The term you or You or User or Users shall refer to Students, Tutors or any person or entity who views, uses, accesses, or browses any content on, and/or creates, uploads, posts, sends, receives or stores content to theSite. These Terms are entered into by and between Wyzant and you, and you accept them by: (a) accessing or viewing the content of the Site; (b) contracting for tutoring lessons through theSite;(c) registering as a tutor or providing tutoring lessons through the Site (d) using theSitein any other manner; and/or (e) acknowledging agreement with these Terms. If you do not agree to these Terms, do not use theSite.To the extent that anything in or associated with theSiteis in conflict or inconsistent with these Terms, the Terms shall control. Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.

2.Privacy Policy

Please refer to the Wyzant Privacy Policy at https://www.wyzant.com/privacypolicy for information on how Wyzant collects, uses and discloses information about you.

3.Services

TheSiteoffers a marketplace for those seeking tutoringservices to connect with those seeking to provide tutoring services. As independent businesses engaged by Students, Tutors decide, are responsible for and generally control the methods, materials, scheduling, frequency, duration and all other aspects of the tutoring they provide.

Students are responsible for selecting the right tutor for their needs. In making hiring decisions, Students should review and investigate each tutors self-reported credentials, education, and experience, as well as reviews from other students. IF THE STUDENT IS YOUNGER THAN 18 YEARS OLD,ALL TUTORING SESSIONS SHOULD BE SUPERVISED BY A RESPONSIBLE ADULT.Wyzant controls and operates theSitefrom various locations in the United States and makes no representation thatthis website isaccessible in all locations. Wyzant services may not be available in your location, and available services may vary among locations. In addition, Wyzant will attempt to deliver all correspondence sent via theSitesmessaging system. Wyzant does not, however, guarantee delivery of all messages.

4.Academic honesty

Wyzants services are provided for the purpose of facilitating learning, not cheating. You shall not use the Site to inquire about, engage in or aid or assist anyone with any form of academic dishonesty (for example, completing assignments or projects, writing papers or essays, taking (or help take) quizzes or examinations on someones behalf, or completing work in violation of academic policies or other conduct policies of a school, university, academic institution or workplace.

5.Your obligations and conduct

All Users must: (a) be of legal age and have capacity to agree to these Terms on their own behalf or on behalf of a minor who will be receiving tutoring services; (b) reside within the United States, (c) provide accurate, current, and complete information about themselves as required during Site registration (Registration Data); (d) maintain the security of any password and identification information used to access the Site; (e) maintain and promptly update the Registration Data and any information you provide to Wyzant, keep it accurate, current and complete; and (f) accept all risks of unauthorized access to information and Registration Data.You are not permitted to use theSite or the servicesor submit content to theSiteif you are under the age of 13.

You are entirely responsible for all content that you create, upload, post, send, receive or store through your use of theSite(Content). Users shall not create, upload, post, send, receive or store Content that: (a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, inconsistent with the Wyzant mission or otherwise objectionable to Wyzant or other Users; (b) includes unauthorized disclosure of personal information; (c) violates or infringes anyones intellectual property rights; or (d) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Wyzant reserves the right to edit or remove Content that violates these Terms, that contains third-party commercial advertisements, or for any other reason it deems necessary.

Users must use theSitein a manner that is lawful, relevant and proper to the applicable forum. Any use of theSitethat Wyzant, in its sole discretion, finds inappropriate and/or offensive may result in suspension and/or termination of a User with or without notice. Specifically, but without limitation, Users may not:

Defame, abuse, harass in any form, harm, stalk, threaten or otherwise violate the legal rights (including without limitation rights of privacy and publicity) of others;

Create, upload, post, send, receive or store any false, misleading, profane, defamatory, infringing, hateful, distasteful, obscene or unlawful topic, name, information, materials or content;

Use theSitefor any purpose that is in violation of local, state, national, or international law, including without limitation wage/hour and working condition laws and regulations;

Create an account or accounts on the Site for fraudulent purposes, or for the purpose of misusing the Site, including without limitation misappropriating the Site or any information on the Site for your own commercial or pecuniary gain.

Upload files that contain software or other content that violates the rights of any third party, including without limitation intellectual property rights or rights of privacy or publicity;

Upload files that contain viruses, Trojan horses, worms, time bombs, spiders, cancel bots, corrupted files, or any other similar software, malware or content that may damage, interfere with, disrupt, impair, disable or otherwise overburden the operation of any device, computer system or network;

Take any action that would undermine any aspect of theSite;

Attempt to gain unauthorized access tothe Site, other User accounts, or other device, computer system or networks connected to theSite;

Advertise or offer to sell any goods or services for any commercial purpose on theSitethat are not appropriate or relevant to theSite;

Impersonate another person or allow any other person or entity to impersonate you or use your credentials to access the Site;

Post the same content repeatedly or spam - spamming is strictly prohibited;

Download, copy or transmit any file posted by another User that you know, or reasonably should know, cannot be legally published through theSite;

Access, download, or copy any information, content and/or materials from theSitethrough artificial means (including without limitation spiders, scrapers, hacking devices, computer programs, bots, web spoofing, URL rewriting or other such means);

Reproduce, duplicate, copy, sell, re-sell or exploit any information, materials or content on Site; or

Restrict or inhibit any other User from using and enjoying theSite.

All Users must meet the following eligibility conditions (Eligibility Conditions) for as long as they use theSite: (a) you have and will at all times comply with all applicable laws and regulations; (b) you have the right, authority and capacity to enter into these Terms and to abide by all of terms and conditions in these Terms; (c) neither you, nor anyone in your home: (i) has been the subject of a complaint, restraining order or any other legal action involving violence, abuse, neglect, fraud, larceny, or any offense that involves endangering the safety of others; (ii) has been convicted of a crime of any nature, including any felony or misdemeanor of any kind, including without limitation any sexual, child abuse or domestic violence offenses; and/or (iii) has been and/or is currently required to register as a sex offender in any jurisdiction or with any government entity; and (d) neither you, nor anyone in your home, is currently out on bail or on your own recognizance pending trial, relating to any felony or misdemeanor charges of any kind, including without limitation sexual, child abuse or domestic violence offenses.Wyzant may revise the Eligibility Conditions from time to time and require new conditions and certifications. Continued use of the Site constitutes agreement with and acceptance of any new Eligibility Conditions and Users are required to abide by such revised Eligibility Conditions or discontinue using theSite.Wyzant may verify the above representations and warranties. Verification may include, without limitation, conducting criminal background checks, sex offender registry checks, motor vehicle records checks, identification verifications, credit checks and/or use of available public records. You consent to any collection, use or disclosure in order to accomplish such verification. Wyzant may take such action as it, in its sole discretion, deems appropriate, including without limitation suspending and/or terminating your use of the Services, should it determine that you have violated any representation or warranty. For more information related to our background check process, please review our background check policy.The preceding paragraph notwithstanding, Wyzant does not directly conduct background checks of any User. Wyzant neither confirms nor denies the validity of information provided by Users and Wyzant has no obligation to verify that any or all of the Eligibility Conditions are met by Users. Users are responsible for making their own decisions and assessments about persons to engage and that IT IS YOUR SOLE RESPONSIBILITY TO ORDER ANY AND ALL BACKGROUND AND REFERENCE CHECKS REGARDING OTHER USERS.Wyzant expressly disclaims, and you expressly release Wyzant from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to: (a) any inaccuracy, untimeliness or incompleteness regarding a Users Eligibility Conditions and/or (b) misstatements or misrepresentations made by any User.Wyzant reserves all of its rights under the Communications Decency Act, including without limitation its right to remove anything objectionable to Wyzant in its sole discretion. Alleged improprieties by any User may be reported to Wyzant by email at [email protected].

6. Third party reports

Wyzant may utilize third party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications (consumer reports). Wyzant does not endorse or make any representations or warranties regarding the reliability of such consumer reports or the accuracy, timeliness or completeness of any information in the consumer reports. Wyzant does not independently verify information in the consumer reports.Wyzant may collect, use and disclose the information in the consumer reports. Wyzant may, in its sole discretion, review and rely on the information in the consumer reports in deciding whether to suspend or terminate a User or to investigate a complaint about a User, but Wyzant shall not be responsible or liable in any way in the event that any information in the consumer reports about any person, including without limitation any User, is not accurate, timely or complete. Users who are the subject of consumer reports may contact the service provider to dispute the accuracy, timeliness or completeness of such information. Wyzant reserves the right to suspend and/or terminate a User based on information in the consumer reports or for any other reason in Wyzants sole discretion.

7. Confidentiality of Wyzant information

You may obtain direct access via theSiteto certain confidential information of Wyzant and its affiliates, including without limitation technical, contractual, product, program, pricing, marketing and other valuable information that should reasonably be understood as confidential (Confidential Information). You must hold Confidential Information in strict confidence. All right, title and interest in the Confidential Information remains with Wyzant and its affiliates.The Terms impose no obligation upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from Wyzant, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) in response to a valid order by a court or other governmental body, or as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to Wyzant adequate to afford Wyzant the opportunity to object to the disclosure.

8. Content provided on the Site

Wyzant does not claim ownership of the Content that you provide on thewebsiteand shall have no obligation of any kind with respect to such Content. Unless otherwise stated herein, any Content that you provide in connection withthis websiteshall be deemed to be provided on a non-confidential basis. Wyzant shall be free to use or disseminate such Content on an unrestricted basis for any purpose, and you grant Wyzant an irrevocable, worldwide, royalty-free, nonexclusive license to use, reproduce, modify, distribute, transmit, display, perform, adapt, resell and publish such Content (including in digital form). You represent and warrant that you have proper authorization for the worldwide transfer and processing among Wyzant, its affiliates, and third-party providers of any content that you may provide on theSite.

9. Terms of transacting business

Users must abide by Wyzants tutor and student payment policies. Users must pay all costs associated with the services through Wyzant. These costs include but are not limited to: (a) a tutors hourly rate as listed; (b) travel and transportation fees; (c) cancellation fees as described in a tutors cancellation policy, which can be found on a tutors profile on theSite; (d) a service fee as listed and (e) the Platform Fee arranged between the Tutor and Wyzant.

10. Third party verification services

Wyzant may make available one or more third party verification services that enable Users of theSiteto inquire about information including, but not limited to, another Users identity and criminal history. Use of a third party verification service is voluntary for both the party requesting the verification and the party undergoing the verification. You agree that Wyzant shall not be held responsible or liable in any way if any information provided by a third party verification service is inaccurate. When a third party verification service is used, you warrant that you will comply with the Fair Credit Reporting Act, 15 USC 1681. See http://www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf for details.

11. Advertisements and promotions

Wyzant may run advertisements and promotions from third parties on theSite. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Wyzant, found on or through theSite, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Wyzant is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Wyzant advertisers on theSite.

12. Text message notifications

Tutors may opt in to receive text message notifications for new student messages, new message reminders, job opportunities and more (Text Message Program). Please note that standard data and messaging rates may apply for any text message notifications. Please contact your mobile phone carrier for details.

How to sign up and other information

To sign up to receive text message notifications, you will need to provide your consent to opt-in for text message notifications by providing your mobile phone number on the Notification options page of the Site (wyzant.com) and selecting the type(s) of notifications you would like to receive. Tutors must reply YES to the welcome text message in order to opt in to the Text Message Program. Message frequency varies per User. The Text Message Program is only available to Tutors in the United States. Please also review the Wyzant Privacy Policy here.

How to cancel

If you need to cancel text message notifications, textSTOPto87359or update your Notifications options page on theSite.

How to get help

If you need assistance, just textHELPto87359.

Pricing

Your mobile phone carriers standard data and messaging rates may apply for any messages sent to you from us and from us to you. If you have any questions about your text or data plan, please contact your mobile phone carrier.

Supported carriers

We are able to deliver text message notifications to the following mobile phone carriers:

AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, NTelos, Cricket, & Virgin Mobile.

T-Mobile is not liable for delayed or undelivered messages.

Questions

For help or more information, call (312) 646-6365 or email [email protected].

13. Content provided via links

You may find links to other websites or resources on theSite. You acknowledge and agree that Wyzant is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. Wyzant will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any suchsiteor resource.

14. Intellectual property rights

Wyzant grants you permission (which may be revoked at any time for any reason or no reason) to use theSitefor the purposes provided herein and in accordance with these Terms and solely for your own personal, non-commercial use (except as provided herein), provided you do not remove any trademark, copyright or other notice. No other use is permitted. You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. Except as specifically authorized by Wyzant, you may not deep-link to theSitefor any purpose or access theSitemanually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of theSiteor any information, content, or material on theSite. Wyzant reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of theSiteor any content contained therein, whether in whole or in part, without prior written consent from Wyzant. You may like or follow Wyzant or share links to theSitevia social networking technology referenced on theSite. Any rights not expressly granted herein are reserved.Except as expressly authorized by Wyzant or by Content providers, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Content of others, in whole or in part, by any means. You must not modify, decompile, or reverse engineer any software Wyzant discloses to you, and you must not remove or modify any copyright or trademark notice, or other notice of ownership.Wyzant Trademarks means all names, marks, brands, logos, designs, trade dress, slogans and other designations Wyzant uses in connection with its products and services. You may not remove or alter any Wyzant Trademarks, or co-brand your own products or material with Wyzant Trademarks, without Wyzants prior written consent. You acknowledge Wyzants rights in Wyzant Trademarks and agree that any use of Wyzant Trademarks by you shall inure to Wyzants sole benefit. You agree not to incorporate any Wyzant Trademarks into your trademarks, service marks, company names, internet addresses, domain names, or any other similar designations, for use on or in connection with computer or internet-related products, services or technologies.Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights. Permission is granted to display, copy, distribute and download Content owned by Wyzant on the Site provided that: (a) the copyright notice pertaining to the Content remains, and a permission notice (e.g., used with permission) is added to such Content; (b) the use of such Content is solely for personal and non-commercial use; (c) such Content will not be copied or posted on any networked computer or published in any medium, except as explicitly permitted by valid permission or license covering such materials; and (d) no modifications are made to such Content. This permission terminates automatically without notice if you breach any of the terms or conditions in this document. Upon termination, you must immediately destroy any downloaded and/or printed Content.

15. Copyright Infringement

Wyzant respects the intellectual property of others, and we ask our Users to do the same. Accordingly, Users may not post, modify, distribute, or reproduce in any way any Content on the Site that is copyrighted material you do not own or have permission to use, without obtaining prior written consent of the copyright owner. Wyzant reserves the right, in its discretion, to remove any Content if we believe it may infringe the copyright rights of others, and/or to terminate the accounts of Users who we believe to be infringers.If you believe that your work has been copied and posted on theSitein a way that constitutes copyright infringement, we will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act of 1998 (the DMCA), a federal law that provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that content or material hosted on theSite infringes your copyright, you (or your agent) may send Wyzant. a notice requesting that the content or material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Wyzant to locate the content or material within theSite; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the content or material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Wyzants agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By email: [email protected]

By mail: Wyzant, Inc.

Attention: Copyright Agent

1714 North Damen Ave, 3rd Floor, Chicago, IL 60647

We suggest that you consult with a legal advisor before filing a notice under the DMCA. Also, be aware that there can be penalties for false claims under the DMCA.

16. Termination and suspension

Wyzant reserves the right to suspend and/or terminate any User with or without notice at any time in its sole discretion, for any reason or no reason. You agree that, if you are suspended and/or terminated, you will make no further use of theSiteafter termination or during suspension.

17. Disclaimer of warranties

USE OF THESITEIS AT YOUR SOLE RISK UNLESS OTHERWISE EXPLICITLY STATED. THESITE, INCLUDING THE INFORMATION, SERVICES, AND CONTENT, ISPROVIDED ON AN AS IS, AS AVAILABLE, AND WITH ALL FAULTS BASIS. WYZANT DISCLAIMS ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. WYZANT MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR GUARANTEES AS TO THE USEFULNESS, QUALITY, SUITABILITY, TRUTH, ACCURACY, OR COMPLETENESS OF THESITE.

WYZANT MAKES NO WARRANTY OR REPRESENTATIONS THAT: (A) THESITEWILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THEWEBSITEWILL BE ACCURATE OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, CONTENT, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED FROM TUTORS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; (D) ANY ERRORS IN THESITEWILL BE CORRECTED; OR THAT THE SERVICES ARE APPROPRIATE FOR USE OR ACCESS OUTSIDE OF THE UNITED STATES.

YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DEVICE OR LOSS OF DATA THAT RESULTS FROM OBTAINING ANY CONTENT FROM THESITE, INCLUDING ANY DAMAGES RESULTING FROM COMPUTER VIRUSES.

18. Limitation of liability

THESITE OFFERSA MARKETPLACE FOR THOSE SEEKING TUTORING SERVICES TO CONNECT WITH THOSE SEEKING TO PROVIDE TUTORING SERVICES.

YOU UNDERSTAND AND AGREE THAT WYZANT HAS NO CONTROL OVER THE ACTS OR OMISSIONS OF ANY USER ON OR OFF THESITEAND THAT WYZANT MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OF THE SERVICES PROVIDED BY ANY USER. YOU UNDERSTAND AND AGREE THAT WYZANT IS NOT RESPONSIBLE FOR THE PERFORMANCE OR CONDUCT, WHETHER ON OR OFF THESITE,OF ANY USER. AS SUCH, WYZANT EXPRESSLY DISCLAIMS, AND EACH USER EXPRESSLY RELEASES WYZANT FROM, ANY AND ALL LIABILITY WHATSOEVER FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES AND/OR DAMAGES ARISING FROM AND/OR IN ANY WAY RELATED TO THESITE, INCLUDING WITHOUT LIMITATION ANY ACTS AND/OR OMISSIONS OF USERS ON OR OFF THESITE.

USERS OF THESITETRANSACT BETWEEN THEMSELVES. WYZANT WILL NOT BE INVOLVED IN ANY USER INTERACTIONS. WYZANT IS NOT RESPONSIBLE FOR DISPUTES, CLAIMS, LOSS, INJURY, OR DAMAGE OF ANY KIND THAT MIGHT ARISE DURING AND AFTER USER INTERACTION.

TO THE FULL EXTENT PERMITTED BY LAW, WYZANT IS NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF OR IN CONNECTION WITH THESITE, EVEN IF WYZANT HAS PREVIOUSLY BEEN ADVISED OF, OR REASONABLY COULD HAVE FORESEEN, THE POSSIBILITY OF SUCH DAMAGES, HOWEVER THEY ARISE, WHETHER IN BREACH OF CONTRACT OR IN TORT (INCLUDING NEGLIGENCE), INCLUDING WITHOUT LIMITATION DAMAGES DUE TO: (A) THE USE OF OR THE INABILITY TO USE THESITE; (B) THE COST OR PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THESITE;(C) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THESITE, INCLUDING WITHOUT LIMITATION UNAUTHORIZED ACCESS TO OR ALTERATION OF TRANSMISSION OR DATA, MALICIOUS OR CRIMINAL BEHAVIOR, OR FALSE OR FRAUDULENT TRANSACTIONS; OR (D) CONTENT OR INFORMATION USERS MAY DOWNLOAD, USE, MODIFY, OR DISTRIBUTE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL WYZANTS TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED (A) THE AMOUNT PAID BY YOU TO WYZANT OR A WYZANT PARTNER, IF ANY, OR (B) $100 (WHICHEVER IS LESS).

YOU AND WYZANT AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS ARE MATERIAL, BARGAINED-FOR BASES OF THIS AGREEMENT, AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT. YOU AND WYZANT AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS ARE FAIR AND REASONABLE.

IF YOU ARE DISSATISFIED WITH THESITEOR DO NOT AGREE TO ANY PROVISIONS OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THESITE, EXCEPT AS MAY BE PROVIDED FOR IN THIS SECTION 18.

19. Assumption of risk

Users assume all risks when using theSite, including without limitation any and all of the risks associated with any online or offline interactions with other Users. Users shall take all necessary precautions, including without limitation following the recommendations set forth in Wyzants Tutor and Student Safety Tips, when interacting with other Users.

20. Indemnification

Users shall indemnify, defend, and hold harmless Wyzant and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorneys fees and court costs, incurred by Wyzant in any way related to your (a) acts and/or omissions on or off theSite; (b) violation of any rights of another, including without limitation any alleged infringement of intellectual property or other right of any person or entity relating to theSite; (c) breach of these Terms; (d) disputes with or between other Users; (e) use and/or misuse of theSite, including without limitation any information, content and/or materials thereon; (f) violation of any applicable law or regulation; (g) inaccurate, untimely, incomplete or misleading User information, including without limitation with respect to registration, profile or eligibility; (h) misstatements and/or misrepresentations; (i) use of links to third party websites, including without limitation such websites availability, terms of use, privacy policy, information, content, materials, advertising, products and/or services; (j) User information and any acts or omissions with respect to such User information; (k) use of any information in third-party reports; (l) use of third party payment processing services; (m) use of phone support services; and/or (n) use of any services or products or any contracts or arrangements made or provided based on information, content and/or materials obtained on or through the Site. Users must cooperate as requested by Wyzant in the defense of such claims. Wyzant reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Users, and you shall not, in any event, settle any claim or matter on behalf of Wyzant without the written consent of Wyzant.

21. Arbitration

This section explains the process of resolving any disputes between Wyzant and a Tutor; Wyzant and a Student; or Wyzant, a Tutor, and a Student. All disputes shall be resolved through arbitration instead of through the courts. Specifically:

Any dispute in any way related to theSite, its use, User (i.e. Tutor, Student) conduct, or the Terms must go to binding arbitration under the provisions of the Terms. The arbitrator must apply the Consumer Arbitration Rules of the American Arbitration Association (AAA) in effect at the time you consent to the Terms. Copies of the Consumer Arbitration Rules may be obtained at any AAA office, at www.adr.org, or by calling the AAA at 1-800- 778-7879. To clarify, this arbitration provision does not govern disputes occurring only between a Tutor and a Student.

If the Consumer Arbitration Rules and this arbitration provision disagree on something, then the terms of this arbitration provision control, unless the arbitrator determines that doing so would result in a fundamentally unfair arbitration proceeding. In that situation, the Consumer Arbitration Rules control. This arbitration provision must be construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. 1et seq.

Starting the Arbitration Process: To begin arbitration against Wyzant, you must complete a short form available on the AAA claim filing page, submit it to the AAA, and send a copy to Wyzant, Inc., Attn: Legal Department, 1714 North Damen Avenue, 3rd Floor, Chicago, IL 60647. For more information, see the AAAs claim filing page: http://www.adr.org/fileacase. You may represent yourself in the arbitration or be represented by an attorney or another representative. Once we receive your arbitration claim, we may assert any claims we may have against you.

Picking the Arbitrator: The arbitration proceeding is presided over by an arbitrator who will issue a decision (sometimes called an award) and otherwise conduct the arbitration proceeding. Wyzant and you will attempt to agree on a single arbitrator using the AAA procedures. If agreement is not possible, each party will select its own arbitrator. Each partys arbitrator will jointly confer and select a single arbitrator. That single arbitrator will preside over the arbitration.

The Arbitrators Decision: The arbitrator must base his or her decision on the evidence presented and according to these Terms and governing law, including statutory and judicial authority. The arbitrator may award the same damages and relief on an individual basis that a court might award to an individual under these Terms and applicable law. The arbitrator must issue a written decision, which must contain the essential findings and conclusions on which the decision is based. The arbitrators decision is final and binding upon all parties.

Individual Claims Only: YOU AND WYZANT AGREE THAT EACH OF US MAY BRING CLAIMS, SUITS, ACTIONS OR CAUSES OF ACTION AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. HOWEVER, A REPRESENTATIVE CLAIM (BUT NOT A CLASS ACTION) MAY BE BROUGHT IN ARBITRATION WHERE OTHERWISE MANDATED BY LAW. UNLESS BOTH YOU AND WYZANT AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSONS OR PARTYS CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, COLLECTIVE OR CLASS PROCEEDING. ALSO, EXCEPT AS MANDATED BY LAW, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTYS INDIVIDUAL CLAIM(S). EXCEPT AS MANDATED BY LAW, ANY RELIEF AWARDED CANNOT AFFECT OTHER WYZANT USERS.

Location of the Arbitration Hearing: There may be a hearing as a part of the arbitration process. If that is the case, the arbitration hearing will be conducted at a location that is reasonably convenient to all parties with due consideration of their ability to travel and other pertinent circumstances. The judgment of the arbitration award may be entered by any court having jurisdiction thereof.

Attorneys Fees: Each party will pay its own attorneys fees, unless the law provides that the prevailing party is entitled to have the other party pay its reasonable attorneys fees. You will bear only those costs of arbitration that you would have borne had you brought a claim covered by this arbitration provision in court. If you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Wyzant will pay as much of the arbitration fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive to you.

Disputes Before Administrative Agencies Not Subject to Arbitration: Notwithstanding anything to the contrary in this arbitration provision, disputes may be brought before an administrative agency to the extent applicable law requires access to an agency notwithstanding the existence of this arbitration provision. Nothing in this arbitration provision: (i) relieves any party of the duty to exhaust administrative remedies by filing a charge or complaint with an administrative agency and obtaining a right to sue notice, where otherwise required by law; or (ii) prevents either party from cooperating with a federal or state body as required by law. However, you understand that you are not entitled to a double recovery or eligible to receive any monetary benefit from any action brought by an administrative agency except as required by law.

Exclusive Judicial Forum If theArbitration Provisions are Not Enforceable: In the event that a court or arbitrator of competent jurisdiction determines that this arbitration provision is unenforceable, you agree that the exclusive forum and/or venue for any dispute in any way related to the use, inability to use, or provision of these Terms is any Illinois State Court or Federal Court sitting in Cook County, Illinois. You hereby submit to the exclusive jurisdiction of those courts for purposes of any such proceeding and agree not to seek to transfer the matter to a different court for any reason.

22. Injunction

Notwithstanding the Arbitration terms set forth herein, Users agree that any material breach of the Terms will result in irreparable harm to Wyzant for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Wyzant reserves the right to seek will equitable relief through the court system, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if Wyzant seeks such an injunction.

23. Notices; modification and termination of services; amendment of terms

Wyzant may provide notice to Users via email, regular mail, or posting notices or links to notices on theSite. Wyzant reserves the right at any time to modify, suspend or terminate the services (or any part thereof), and/or use of or access to them, with or without notice. Wyzant may also delete, or bar access to or use of, all related information and files. Wyzant will not be liable to Users or any third-party for any modification, suspension, or termination of service, or loss of related information. Wyzant may amend these Terms at any time by posting the amended terms on thisSite.

24. Governing law

This Agreement shall be governed by and construed in accordance with the substantive laws, without regard to choice-of-law rules, of the State of Illinois.

25. Entire agreement

These Terms constitute the entire agreement between you and Wyzant relating to their subject matter, and cancel and supersede any prior versions of the Terms. You may not assign or otherwise transfer the Terms or any right granted hereunder. You also may be subject to additional terms and conditions that may apply when you use Wyzant Site or third-party products or services.

Wyzant understands the importance of your safety. As an independent tutor, we recommend you take the following steps to ensure a secure experience.

Conduct lessons in public

Coffee shops, grocery stores, and libraries are great places for lessons if you are not entirely comfortable going to the students home.

Have an adult present

An adult should always be present for tutoring lessons if the student is under the age of eighteen.

Interview prospective customers

Remember, the interview process goes both ways. Youre encouraged to ask prospective students and parents about themselves and even request references.

Feel free to say "no"

As an independent tutor, you are never obligated to accept a particular tutoring opportunity. If something about the opportunity doesnt appeal to you, just wait for the next one.

Keep Personal Information Private

Do not exchange personal contact information until you are completely comfortable and until the student has payment information on file with Wyzant.

Last updated on February 1, 2019.

This Privacy Policy is designed to help you understand how Wyzant, Inc. (Wyzant or we) collects, transmits, and stores information about our Users. The term you or You or User or Users shall refer to Students, Tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below). This Privacy Policy is not a contract and does not create any legal rights. Providing your information is voluntary and your use of the Service (defined below) after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.

Information we collect

Information you provide to us

This Privacy Policy applies only to information we collect via the website www.wyzant.com (Site), online and mobile applications (Apps) (the Site and Apps collectively referred to as, the Service), email, telephone, electronic devices and other interactive services. In order to help you get the most out of our service, we collect User submitted personally identifiable information (PII) when you use the Service. For example we may collect information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments, provide school information for a student, participate in a contest or promotion, participate in interactive features of the Service, connect or communicate with us via third party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with others users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or Apps or via telephone or email when communicating with a Wyzant representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; teacher feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. For tutors, we may collect your Social Security number (SSN) or Federal Employer Identification number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the Data Transmission and Storage section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.

Information we collect automatically

We also gather non-PII when you use the Service, including type of browser you use, access time, pages viewed, your IP address; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance the user experience on the Site and Apps. Wyzant may publish these statistics or share them with third parties without including PII. Some browsers allow you to indicate that you would not like your online activities tracked, using Do Not Track indicators (DNT Indicators), however we are not obligated to respond to these indicators. Presently we are not set up to respond to DNT Indicators. This means that we may use latent information about your online activities to improve your use of our Service, but such usage is consistent with the provisions of this Privacy Policy.

Information we collect from other sources

We may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide Wyzant with permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph and profile picture. User generated content posted through certain social networking preferences (e.g. pages you Like or Follow) may be viewed by the general public. Accordingly, Wyzant cannot ensure the privacy of any PII included in such User generated content.

Location information

When you use the Service, a location feature exists whereby it will automatically collect your geolocation information. In such event, the Service will use and share such location to enable users to determine which users in their network are nearby. Wyzant may also use location information to provide information and advertising to users. IF YOU WANT TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION, YOU MAY DO SO BY USING THE PRIVACY SETTINGS ON YOUR BROWSER AND/OR ON YOUR DEVICE. FOR MOBILE APP USERS, YOU MAY ALSO UNINSTALL THE APP.

Data transmission and storage

Wyzant uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Wyzant network (collectively, the System.) Once information has been collected, we encrypt sensitive data in our database for added security. Wyzant also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, Wyzant cannot guarantee the security of PII. By using the Service, you acknowledge and agree that Wyzant makes no such guarantee, and that you use the Service at your own risk.

Financial information

If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers.

If you are a tutor and elect to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our System solely to procure a background check will not be stored on our servers.

Use of cookies

Wyzant uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computers hard drive. Wyzant uses cookies to better customize your experience on the Site based on User attributes like your location and account preferences. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that this action may limit your use of Wyzant services that require cookies. If you are interested in more information about tailored browser advertising and how you control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiatives website http://www.networkadvertising.org/ and/or the Digital Advertising Alliances website http://www.aboutads.info/choices/. You also can control advertising cookies from Google, by using its Ads Preference Manager. Please note that to the extent advertising technology is integrated into the Site, you may still receive advertisements even if you opt-out of tailored advertising.

Use of Personally Identifiable Information

Wyzant may use PII or other personal information you specifically give to us: a) to provide services to you through the System,b) to process transactions and billing, c) for identification and authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System, e) to improve your response to and interaction with the System, f) process and deliver contest and sweepstakes entries and rewards and verify eligibility; g) to do something you have asked us to do, or tell you of services that we think may be of interest to you; h) in the case of teacher feedback of a student, we will transmit it as you ask us to; i) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and j) to provide third party tutor-matching services an opportunity to provide you with information about tutors; and k) for administration of and troubleshooting regarding the System. Wyzant shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. We reserve the right to release non-personally identifiable information collected in aggregate, however. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. If you wish to opt-out of the collection and use of information for ad targeting you can do so using the following links: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.

Referrals

If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friends email address. We will automatically send your friend a one-time email inviting him or her to visit the Site and up to two reminders. Wyzant, Inc. stores this information for the sole purpose of sending this one-time email and reminders and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.

Minors

This Service is not intended for use by children under 13 years of age.

Wyzant does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Wyzant. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised setting.

Legal requests and business transfers

Wyzant may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of Wyzants business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.

Your choices

Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Wyzant for additional assistance.

Wyzant may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.

Your California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to [email protected].

Privacy policy changes

Wyzant reserves the right to change this Privacy Policy, from time to time, due to modifications to the Sites features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.

Users Outside the United States

The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

Contact information

Questions regarding this Privacy Policy should be directed to [email protected] or to the mailing address below.

Wyzant, Inc. 1714 N Damen Ave Suite 3N Chicago, IL 60647

Adding your payment information helps us ensure that tutors listed on Wyzant are only contacted by students who are serious about starting lessons. It also allows for seamless processing of payments onceyou'vecompleted a lesson. Youre only charged afteryou'vecompleted a lesson and have approved the charge, and all payment information is encrypted for added security.

To update or manage your payment settings at any time, visit your"Payment Information" page located under the "My Account" drop-down menu from your Dashboard.

For more information, read our Payment Policies.

To log into your tutor account, head to Wyzants home page and click Log in in the upper right hand corner of your screen. A modal will appear prompting you to enter your username and password.As a reminder, your username was created when you first signed up and is typically your firstname.lastname.Please note, tutorscan'tlog in using Facebook. request a password reset email Ifyou'veforgotten your password, .

All lessons should be submitted through the Wyzant platform no longer than seven days after a lesson has concluded to avoid requiring a student's approval; otherwise, the lesson will be voided. If a lesson is entered after seven days from the time of a lesson, it is considered late. Tutors have a total of 31 days to enter a lesson before it can no longer be entered into the system.

For any lesson submitted between sevenand 31 days, Wyzant will send an additional email to the student asking for confirmation, and the student can approve or reject the lesson. If the lesson is approved, the student will be charged for the lesson within 24 hours. If it is rejected, the lesson is voided. If the student does not approve or reject the lesson within14 days, the lesson will automatically be approved.Please note that all lessons will include the 9% service fee. Students for whom lessons are submitted late may notice they are charged the service fee before they approve the lesson. If a student has questions about this charge, please direct them to Wyzant Customer Support.

In order to close your account, please contact us. Customer Support will ensure that your account balance is resolved, and will then reach out to you via the email in your account to confirm that your account has been closed. If you'd like to reopen your Wyzant account at a later date, please contact Customer Support.

Youll need to be logged in to your account to manage or update any payment information. To make changes at any time,simply visit your Wyzant Wallet.

You are able to add a valid credit or debit card to your account, as well as link your account to your Paypal. Please note that if you choose to use Paypal, the payment method will expire in one year from the date you add it to your account.Cash, as well as direct payments of any kind, are not permitted at any time.

If you'd like to manage your payment information via the Wyzant app, this article can help!

There are two ways to set your tutoring preferences from your account. From the Account Settings page, click the Tutoring Preferences link to update your preferences. From your Dashboard, select the Preferences" link on the left side of the page.

While allowing another tutor to utilize your account can beacceptable, we encourage tutors to consider the structure of theirWyzant account whentrying to maximize their business:

Only one email address canbe utilized forcommunication throughan account

Direct deposit payments can only be routed to one bank account

Background checks may only be completed for the account holder

Whenapplicable, only the tutor whose name and SSN are associated with an account will receive a 1099

All response rates and star ratings reflect solely on the account holder, regardless of who uses the account or conducts the lesson

It is not currently possible for multiple tutors using a single account to submit separate subject qualifications

Wyzant Messages is designed to facilitate easy and quick communication between a single tutor and their students, and to protect you under our Terms of Use, and your personal information. all written communication should take place via Wyzant.

If a situation arises that requires help from Wyzant Customer Support to settle a dispute, only the account holder will have the ability to resolve the issue with our team

Further, multiple tutors using a single accountcan make it difficult and unclear for students to know who they are working with, and how that tutor is qualified to help them with their specific needs.

If you'd like more information, please contact Customer Support.

As of November 1st, 2018, Wyzant no longer supports payment via check. As a result, all payments made to tutors must now be made via Direct Deposit.

Youll need to enter and submit information on our Direct Deposit Authorization page. You can choose express payments, which are processed in five (5) business days or less, or have the option of receiving payments on the 1st and 15th of each month.

Tutors are free to switch schedules at their discretion. If a tutor switches from bi-monthly payments to express direct deposit (or vice-versa), all unpaid lessons will then be paid according to the new schedule.

Direct deposits are free; however, depending on your bank, it may take up to two business days for direct deposit payments to appear in your account.

You can set up or change direct deposit at any time by visiting the Payment Method page.

Wyzant uses HTTPS encryption on all pages where you submit personal information. This is a common practice on bank and credit card websites, since it keeps your information safe when you use a wireless or non-encrypted network.

After you give a lesson to a student, submit the lesson detailson the Wyzant platform. You may submit a lesson for payment through the website or the app, and all lessons must be submitted within seven days after the lesson has taken place. Lessons submitted within 7 days of the start time of a lesson are automatically guaranteed payment. Lessons submitted after 7 days from the start of a lesson are considered late. Late lesson submissions require approval from the associated student before payment can be scheduled, and lessons older than 31 days cannot be submitted.

Once this information is submitted, well notify the student, collect payment, and distribute your payment. Tutors must sign up for direct deposit to receive payment.

Direct deposit allows you to choose between two options, both free of charge. Semi-monthly direct deposits are made on the 1st and 15th of the month, and express direct deposit payments are processed 3 to 5 business days after the lesson is entered.

From the website:

Select " Wyzant Rewards " from the "Toolkit" drop down menu on the top navigation bar.

Click the orange " Invite Students " button.

You will have the option to Invite by Email", "Share with Your Network", or "Invite by Text".

From the iOS app:

Select the gear icon in the upper left corner.

Select Invite Students Now" under the "Referral" section.

You have the option on the next screen to copy the link students can use for future reference, or to share it via a text message by selecting Share Invite. You can also select the options to share the link via email, Facebook or Twitter by tapping the respective icons below Share Invite.

From the Android app:

Tap the menu icon in the upper-left corner.

Tap Invite Students Now toward the bottom of the menu.

You will have the option to Share Invite on social media, Email Invite, or Copy Invite, which copies the link to your clipboard for later use.

We give each tutor listed on Wyzant a unique link to refer their friends and family. With the Wyzant Referral Program, tutors can earn points by inviting students and other tutors to be listed on Wyzant. Points are redeemable either for cash or donations.You can send your referral link via email, text message, or by posting to your social media pages. You only receive points if you use your unique referral link, which is available on the Invite Students page.If you believe a referral was incorrectly applied or if you did not receive the appropriate referral rate or reward, please contact Customer Support. When you refer a new student to Wyzant, and that student takes lessons with you, you will receive 100% of your hourly rate. The Platform Fee is not assessed for lessons you submit for a referred student. Please note that the student will still be subject to the normal 9% service fee for these lessons.If your referred student decides to take lessons with another tutor, the student will have the cost of their first lesson with that tutor covered up to $40. In addition, you will receive 40 reward points after that lesson has concluded.If you've referred a new tutor to be listed on Wyzant, you'll get 10 reward points after the referred tutor submits their first lesson to the Wyzant platform.

Rewards points expire 1 yearfrom the date they are accrued, and cannot be redeemed once they have expired.

In order to apply for a job, you must be approved in that specific subject by Wyzant before you submit your application.

The approval process varies by subject. For certain subjects, well ask that you complete a brief proficiency quiz. For others, youll need to submit your written qualifications for tutoring that subject.

Proficiency Quiz

Proficiency quizzes will determine your subject approval status. You will only receive one opportunity to take each quiz, so please make sure you have adequate testing arrangements, including a stable internet connection and a reliable computer. If you feel the need to review the subject, please do so before starting the quiz. Each quiz has 8-20 multiple choice questions and generally takes no longer than thirty minutes to complete per subject. You will also receive real-time results upon completion. The passing score for each quiz varies by subject; since they are designed to test competency, a perfect score is not necessary for approval.Once you've passed a subject's proficiency quiz, you may choose to supply additional written qualifications for the subject. This step is not required, as passing a subject quiz immediately grants approval to tutor in that subject. Adding your individual qualifications to a subject you are approved in, however, gives students additional information relating to your knowledge of that subject area, and can definitely help your profile to stand out.

Written Subject Qualifications

Some subjects require written qualifications instead of a proficiency quiz. All written qualifications that you provide are evaluated by Wyzant andcan'tbe substituted with outside qualifications such as copies of your certifications or degrees. Your subject qualifications will be visible on your profile listed on the Wyzant platform and give students key information they need when searching for their perfect tutor.

It's important that the information you provide is grammatically correct and clearly presented. Qualifications should always be written in full-sentence, paragraph format. Resumes and lists are not accepted. Be sure to include details pertaining to your educational background, relevant tutoring, teaching, and professional experience, as well as your methods pertaining to tutoring the subject material. Also, please be sure that each subject qualification you submit contains unique information- multiple subject qualifications with identical information will not be accepted.

To begin, Log in and head to the Subjects page of your account.

First, youll need to make sure youre certified for tutoring online. If youre not yet, get certified now. Once youre certified, heres how to use the online tool for your lessons:

Watch our video tutorials to learn how each of the tools work so that youre ready to use them with students.

Then, test out what you learned from the tutorials in our demo room. You can use the demo room as often and long as you like in order to familiarize yourself with all of the features before your first lesson.

When you and your student agree on a lesson day and time, make sure to schedule your lesson on Wyzant so your student knows exactly how to join the lesson (theyll receive emails and a notification through their Wyzant dashboard).

Before your lesson begins:

Find a quiet place with no distractions

Use Google Chrome for the best experience

Test your audio and video before the lesson

Wear headphones to reduce outside noise and prevent any echo.

Now youre ready for your lesson! If you experience any issues, visit our Online FAQs section of the Help Center.

How does lesson recording work?

As long as both the student and tutor have lesson recordings enabled, a video of the lesson is generated automatically, in its entirety. No additional equipment or software is required. The video will follow the tutors perspective within the online lesson tool, and will include sound.

Can I view lesson recordings from the Wyzant app?

Lessons can be viewed from the Wyzant student app or the Wyzant website when logged in, under My Account -> Recordings.

When will I be able to view my lesson recording?

Once the lesson concludes, a video will be available for streaming soon after the end of the lesson. Users will receive an email containing a link to their Lesson Recordings page when the video is complete. A link will also become available on your dashboard. Please note that lesson recording videos will only be available for viewing on Wyzant, and cannot be viewed via the Wyzant mobile apps.

Can I download videos of my lesson recordings? Will my student/tutor be able to share these videos?

No. Lesson videos will be stored on Wyzant for 30 days. Videos cannot be downloaded or shared, and are available for streaming exclusively from the Lesson Recordings page. Lesson recordings MUST NOT be duplicated or stored using third-party software or devices.

Will recording slow down my lesson?

Dont worry, recording will have no effect on your lesson performance.

For Wyzant's full Terms of Use, click here.

Wyzant has partnered with Higher Ed institutions to provide online tutoring to their students. These institutions are paying for tutoring on behalf of their students and each institution sets its own parameters, including eligible students, eligible courses, and hourly rate budgets.

You can read more about our Higher Ed partnerships by checking out these blog posts:

Announcing Wyzant for Higher Ed - Were now partnering with higher ed institutions

Wyzant for Higher Ed - Are partner-sponsored Students a Good Fit for You?

Below are answers to frequently asked questions related to Wyzants Higher Ed partnerships.

How does payment work for lessons with Partner-sponsored students?

Wyzant works directly with institutions to handle payment, and all partner-sponsored student accounts have payment on file. All you need to do is submit the lesson details after your lesson has concluded. As with all students you work with through the platform, you will earn 75% of your hourly rate for lessons with partner-sponsored students.

The Partner-sponsored studentI'mworking with has taken the total number of lessons covered by their program parameters and would like to continue lessons with me. How can they accomplish this?

Your student is welcome to create a personal account separate from their partner-sponsored account and place a personal method of payment on file in order to continue lessons. Please encourage them to contact our Customer Support team for assistance. After helping your student create a personal account, our team can ensure that the new account is connected directly to your own so that youre able to proceed with lessons.

I noticed that my Partner-sponsored students account is suddenly locked. Why would this occur?

Student accounts are locked for a variety of reasons. Typically it means one of two things: either the course Wyzant was a supporting resource for has ended or the student has reached their lesson limit within the universitys subsidy. Students are encouraged to create personal accounts in order to connect with their tutor and continue with lessons should they choose to do so when their institutional access concludes.

Why do some Partner-sponsored students have different rate caps/lesson allotments than others?

Wyzant supports many different higher ed institutions and often multiple programs and courses within each institution. Each has varying parameters leading individual programs to set the appropriate limits for their specific student population.

Who decides the rate cap limits for Partner-sponsored students?

Each program determines appropriate caps based on enrollment totals, student needs, and their allotment for the Wyzant resource.

Why would a partner institution decide to change the parameters for a particular program?

Each program periodically revisits their resources, deciding internally the support options provided to their student base.

How can I change my rate to work with a Partner-sponsored student?

Jobs posted for partner-sponsored students should always indicate a rate cap determined by their institution. If you would like to apply to a partner-sponsored job and need to change your rate to meet the program cap, you can do so directly from the job application. Simply select the Edit option in blue above the Submit Application button in order to reduce your rate for the student.

If the student has contacted you directly for lessons, please contact our Customer Support team in order to reduce your rate for a partner-sponsored student. Customer Support can be reached at [email protected], via live-chat from your tutor dashboard, or at (312) 646-6365. You may also contact our Success team at [email protected] to request a rate reduction.

Due to an issue currently affecting rate change requests submitted for partner-sponsored accounts, please do not submit a formal rate change request to a partner-sponsored student at this time. Instead, follow the above advice.

Are Partner-sponsored students approved for group lessons?

Not at this time. Most institutions are partnering with Wyzant specifically for the 1:1 tutor-student relationship and individualized approach.

Ive developed a long term tutoring relationship with a Partner-sponsored student. Their account was previously closed, but theyve contacted me outside the site to indicate their institution has approved them for more lessons. I cannot locate the students account on my Student Connections list, however, and their messages are still locked. What is going on with their account and are they approved to proceed with lessons?

If your messages with a partner-sponsored student are still locked and you are unable to locate their account on your list, this likely indicates that the account remains closed. Please encourage your student to have their advisor contact [email protected] to have the account reopened. Our team can only do so with confirmation from the institution. Please do not proceed with lessons until you confirm the students account has been reopened.