Zinio FAQs

With the launch of the latest ZINIO mobile apps and desktop reader, previous versions will be discontinued. Previous versions include:

iOS and Android app versions 4.0 or earlier

ZR4

ZR5

Win8

Please note that we can no longer guarantee stability or support for these discontinued versions. As new issues will not be available on discontinued versions, to continue to enjoy new issues of your subscriptions and your favourite magazines please upgrade to new Desktop Reader (which supports on and offline reading) or you can also read on zinio.com and Android or iOS apps V4.1 and above.

If you have already upgraded, no further action is needed.

With this update, we will continue to add new features and functionality to enhance your online and offline reading. However, there are a few limitations as a result of this upgrade:

Bookmarks from previous versions will not transfer to the new version

Your magazine library will require a one-time re-download of stored issues and a re-archive of hidden issues

UPDATE MAY 17TH, 2018

RB have informed us that now the estimating time to clear the queue is2.5 days.

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UPDATE MAY 16TH, 2018

Recorded Books have informed us that after some further fixes on their side they are now estimating 4 days to clear the queue.

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When checking out RB digital magazines, Patrons are reporting that these do not appear in ZINIO apps or website (they appear immediately in RB Digital Apps). We have reported this issue to Recorded Books, we understand that they are investigating how to provide this feature on their new platform and are waiting for an estimated resolution time.

When we get more information we will update this article. Meanwhile for further details please contact RB Digital Support [email protected]

The latest version of our app is compatible with any iPhone and iPad withiOS 10.3 and up.

If you recently upgraded your app to Powered by Zinio Pro version 1.16 or above and can not sign in it is necessary to re-register and set a password on our new platform, this will allow you to access and continue to enjoy your subscription/recent back issues. There are two versions of the app so please follow the instructions listed below carefully:

1) Go to Account > Tap on Sign in. Do you see these options? If yes tap on Print + Digital Subscriberto enter your email and password or for help please follow this article

here

2) Go to Account > Tap on Sign in. Do you see these options? If yes then tap on sign up to create a new password or for help please follow this article

3) Did you purchase via iTunes. If you previously created an in app account this will no longer be valid. Please restore your purchases and create a new account should you wish to do so (for benefits please see )

To create an account:

Click

Click on Register here

Enter a valid email address

Enter and confirm the password

Click on Register

If you wish to permanently delete a magazine from your library:

Go toLibrary > Magazines

Go to the magazine you wish to permanently delete

Tap on

SelectRemove from Library

NOTES

This will permanently remove the magazine and bookmarks from the library with no ability to restore.

To Manage Autorenewal

Sign into your account

Click

Click Settings

Go to Subscriptions

Go to your subscription and click Manage

Enable or disable as per your preference

To filter to show only active subscriptions

Tap onAll Status

Select Active

NOTE: Please note it is not possible to manage subscriptions in our app only on our web page

In the event that you are missing a magazine from your library please

Go to Account > Preferences >Sync your Library > Sync Now > This will refresh with our servers and ensure that all magazines are displayed in your account.Please do not close the app during this process..

Double check on our website that you have an active subscription for the magazine

After the above checks if you still have difficulties in viewing magazines please contact us

NOTES

If a magazine was archived on iOS version 3.4 or below, please contact CS to have this restored to your account.

To purchase a subscription:

Go toHome

Tapon thecoverofthe publication

Tap on the optionSubscribe

Enter your iTunes password to collect payment and then tap onBuy

You will then be required to confirm the purchase (If you do not have payment information stored with iTunes you will be requested to provide this)

You can nowdownloadandreadthe publication.

NOTES

Back issues are not included in subscriptions, subscriptions deliver the current issue and all future issues.

To purchase a subscription:

Create or sign into your account

Go to Home

Tapon the cover of the publication

Tap on the optionSubscribe

Check or Add Payment Details

Tap onPurchase

You can now download and read the publication

In general Zinio is compatible with

PCs and Macs:We support current version and two previous versions of Mac and Window Operating Systems. This does not mean that it will not work on previous versions but is not optimised for these and any issues identified are not supported by ZINIO

Android 4.4 (Kit Kat) and up via our app downloaded onGoogle Play

iOS v10.3 and above.

Although most of our current titles are available, some back issues and certain titles have not yet been converted for use with our newer platforms. We are working to make them available as soon as possible. When they become available, they will appear automatically on your device.

To navigate from page to page click on the arrow buttons on your screen. Alternatively, use the arrow buttonson your keyboard, or swipe on mobile devices (to move one page back or one page forward)

Table of Contents shows and hyperlinks to articles in this issue

Show the magazine in miniature and allow quick page navigation

Bookmark the article

Show magazine in full page

To exit full page

Change to Text View

Specify the % you wish to zoom out. Ordouble-click on any part of the page. This will result ina 3x zoomed view of that specific part. Double-clicking again will return to the full page. Furthermore it is possible to use the scroll option with your mouse, or on a mobile device pinch in or out.

To printthe current double page (due to copyright concerns it is only possible to print one page at a time)

Return to Library

If you are missing any of your entitlements or subscriptions please follow one of the two options below

If you have previously signed up and have an account within the app:

Deleteand reinstall your app to ZINIOPRo version 1.24 or above. (please do not upgrade but delete and reinstall)

Sign In

Go to Account

Select Preferences

Choose Sync your Library

Tap on Sync now -

If you havent signed up for an account and have previously purchased as a guest user:

Deleteand reinstall your app to ZINIOPRo version 1.24 or above. (please do not upgrade but delete and reinstall)

Go to Account

Select Restore Purchases

Confirm your account

If you wish to make space on your device and remove downloaded publications:

Go toLibrary > Cover of the Magazine

SelectDelete, confirmDelete

If you have aPrint and/or Digital Subscriptionwith the Publisher (not iTunes) and have been invited to access the digital app in version powered by ZinioPro 1.16 or above please

Go to Account > Sign In

Tap on Print + Digital Subscriber

Enter one of the options

Email Address

Account Number

Enter a password

Tap on Sign Up

If you do not see the option Print+Digital Subscriber please follow this article

If you receive an error when entering your account number please check this article

NOTES

If you have an iTunes Subscription please see this article

When trying to sign in with the email address: If you get the error: "We are unable to verify your email with the provided information. Please try again or contact customer service for support"we recommend for you to sign up with your account number or contact support

When trying to sign in with the account number: If you get the error: "We are unable to verify your email with the provided information. Please try again or contact customer service for support" Please verify that you have the correct information. This number appears on your printed magazine mailing label

It is possible to view the library in different ways:

Magazines: shows all magazines (downloaded and not downloaded) excluding magazines which have been archived

Bookmarks: shows all bookmarks

Downloaded: only shows downloaded magazines (both archived and unarchived) (only these magazines take space on your device)

Archived: filters the library to only show archived magazines(downloaded and not downloaded)

If you have aPrint and/or Digital Subscriptionwith the Publisher and have been invited to access the digital app for thefirst timein version powered by ZinioPro 1.16 or above and see the following screen then please:

Sign In

Go toAccount>Sign In

Tap onDont have an account? Sign Up

Enter youremail

Enter and confirm apassword

Tap onSign Up

If you do not see the above screen but see the option forPrint + Digital Subscriber instead of sign in please follow these guidelines

If you sign out in the future please

If you need to restore your device to factory settings (or due to an app upgrade) then it is possible to restore iTunes guest purchases. To do this:

Firstly double check that you are logged into the correct iTunes accountand you have purchased a magazineunder that Apple ID

In the app go toAccount>Restore iTunes Purchases

TapRestore

Please then go to Preferences > Sync your Library > Sync Now

Go toReadand you should be able todownloadyour issues.

If this is not the case, please close the application and open it again to make sure theReadmenu reflects the latest information.

(Please note this may take several attempts across 24 hours)

In the event that you are missing a magazine from your library please

Refresh the library

Double check the magazine had not been archived

Restore iTunes and/or Google Play Guest Purchase Purchase (this may take several attempts across 24 hours)

Go to Account > Preferences >Sync your Library > Sync Now > This will refresh with our servers and ensure that all magazines are displayed in your account.Please do not close the app during this process.

Double check that you have an active subscription. After completing the above checks please send us a receipt for this subscription including start and finish dates.

NOTES

If you made the purchase as a guest iTunes or GooglePlay user please got toAccount>User >Sign Inbefore completing the above steps.

To Web App is available on the following Browsers:

DESKTOP BROWSERS

Chrome

PWA is supported. Add to Homescreen prompt cannot be noticed upon incognito mode.

Other desktop browsers such as Firefox, Edge, and Safaridon'tallow users to install PWAs.

ANDROID BROWSERS

Chrome

PWA supported and tested.PWA is supported. Add to Homescreen prompt cannot be noticed upon incognito mode.

Notes related to web pop-up inviting to add Zinio to home screen:

if it appears on the homepage for the first time and isn't closed by the user, just ignored, it will be appearing on other pages such as sign-in page, product page, etc., as well;

once it's closed by the user, it won't appear on other pages until the user clears her/his data and visits again Zinio homepage

Firefox

PWA supported and tested.

if the user reaches 2 GB limit of downloaded issues, will be asked if wants to use more disk space

Internet Explorer

IE does not support PWA.

Edge

Meanwhile PWA is supported, we have not yet tested due to the low percentage of users on Edge. On top of that, as you can see below, we only support mobile and tablet devices, so the percentage would still be less significant.

Samsung

Meanwhile PWA is supported we have not yet tested due to the low percentage of users on Samsung.

iOS BROWSERS

Safari

PWA supported and tested.Nevertheless we temporarily turned it off until stakeholders make a decision because Safari has a storage limitation of 50MB and that is not enough to download even one magazine.

iPhone and iPad don't allow PWA to work on any browser except their native Safari browser. Since we are switching it off on Safari due to the limitations mentioned above, that means PWA is not available on iPhones and iPads as per today.

To access you Zinio Accountthrough your Kindle Fire ensure you follow the instructions below from your Kindle Fire Device.

Go to Settings (From the home screen of your device, put your finger on the top of the screen and swipe down to see the Settings option)

Go to Applications

Go to Apps from Unknown Sources (allow installation of apps that are not from the Appstore) > Select On

Click to Download the Zinio app APK (Ensure you tap on the link directly from your Kindle Fire)

To open and install the download, open the browser's menu and click on "Downloads", you should see the Zinio file on this list. Once the download is complete, tap the file and select "Install" and then press "Open" when the installation is complete.

You're all set!

You can check which publications are compatible with your device by going to www.zinio.com and searching for the title. Each title lists the platforms that it's compatible with. Keep in mind that there are restrictions on adult publications.

For the best experience on a Kindle Fire please follow these guidelines

If you have more than one Zinio account, we can merge them together so that you'll be able to access all your publication in the same account.

Let us know what email addresses your accounts are registered to and clearly state which email address you prefer as your master Zinio login. Once merged, you will be able to view all your magazines.

If you have purchased magazines from a publisher or other 3rd party please ensure they have your correct email address

To sign into your account:

Click on

Enter email and password

Click on SIGN IN

Desktop Reader 1.0.26 & Web 3.29.3 - May 15th, 2018

New features

Library now shows 40 magazines per page instead of 20

Reading navigation improvements

Updated Help Center articles

Fixes

Improved offline access

Various bug fixes and productivity improvements

Web 3.26.16 - April 12th, 2018

New features

Users can access their Purchase History

Fixes

Various bug fixes and productivity improvements

To sign into your account:

Go to Account

Tap onSign In

Enter email and password and tap onSign In

NOTES

If you wish to see the password (as you write it) click on this icon

To enjoy on and offline reading on all devices please:

Go to zinio.com

Tap on the pop upRead online and offline orAdd Zinio to Home Screen

NOTE:

If you dismiss the pop up Read online and offline it will appear every 15 times the website is refreshed.

To download a magazine to your device:

Go toLibrary

Tap on the cover of the magazine

While the issue is downloading, the magazine will open, allowing you to start reading it, as it fully downloads.

To stop the downloading:

Tap on Downloaded tab

Tap on Select > Tap on the cover of the magazine

Tap on Delete and Confirm

NOTES

Tap on> Download to only download the magazine (and not open it).

By going toLibrary > Magazines > Select up to 10 magazines >Download it is possible to add 10 magazines to your download queue (available from app version v4.15/Powered by ZinioPro 1.15)

Download is only available in the app and never to PDF due to copyright restrictions

To read a magazine:

Tap on the cover of the magazine

Tap onRead Issueor Download Issue

Themagazine will then open and be available to read.

To change your Password:

Go to Account>User Profile

Tap on Sign In >Enter User Name and Password

Tap on Change Password?

Enter your current and new passwords

TapConfirm/Submit to update

NOTES

If you wish to see the password (as you write it) click on this icon

Go to Account

Tap onSign In >Sign in or

Tap on Print +Digital Subscriptionthen > Already have an account? Sign In OR

Tap on Already have an account? Sign In

Enter email and password and tap onSign In

NOTES

If you wish to see the password (as you write it) click on this icon

If you have not received sign in credentials from the publisher please contact them viaAccount > Contact Us

If you have purchased your subscription or single issue via iTunes or GooglePlay we recommend that you sign up.

To remove a magazine from Library > Magazine view:

Go toLibrary > Magazines

Tap on Select

Tap on the magazines you wish to archive (or Select All)

Select Archive

To restore a magazine from Library > Archived view:

Go toLibrary > Archived

Tap on Select

Tap on the magazines you wish to restore (or Select All)

Select Unarchive

Please review our FAQs to get help on the most frequent topics:

Tap onAccount> Support>FAQs& Help

Search or reviewthe relevant category

If you are unable to find the answer:

For support tap onAccount> Support> FAQs& Help

Tap on contact us

Add the information on Description (if relevant include a photo) and tap on Send

Submit a request

Click here to submit a support request.

Live Chat

Click the Chat Now button at the bottom of this browser window to chat live now with a Zinio support representative.Chat support is available Monday-Friday 9:00 am to 5:00 pm (EST). The chat button will not appear if all agents are busy assisting other customers. We recommend using chat from a PC or Mac and not a mobile device.

Android Mobile app

For technical app questions tap onAccount> Support>Help & FAQs

Tap on the contact us icon

Add the information on Description and tap on Send icon

Telephone

If you wish to leave a voicemail for Zinio please do so on +1 (855) 979-4646 please note we will only reply via email, so it is essential to leave your email address clearly in the message.

TO ADD A NEW CREDIT CARD

Go toAccount

Select Settings > Payment Information > Add Payment Method

Enter the Payment Information (remembering to select the Credit Card) and Billing Information

Tap onSave

TO ADD A NEW PAYPAL ACCOUNT

Go toAccount

Select Settings > Payment Information

Go toPaypal and tap on Paypal > you will then be redirected to Paypals website

Enter your Paypal email and password and log in

Agreeto the Paypal terms > you will then be redirected back to our app

Enter the Billing Information

Tap onSave

TO AMEND PAYMENT INFORMATION

Go toAccount

Select Settings > Payment Information

Tap on Update

Make the relevant updates and then tap onSave

If you are aniTunes Subscriberand have upgraded to the new version of the digital app for the first time (powered by ZinioPro 1.16 or above):

Go to Account > Sign In

Tap on Dont have an account? Sign Up

Enter your email

Enter and confirm a password

Tap on Sign Up

Go to Account > Restore iTunes Purchases

If you sign out in the future please Sign In

NOTES

Please see this article for the benefits of signing up

To manage app preferences

SelectAccount>Preferences

Filter on or off

Auto-download recent issues>When a new issue notification is received is delivered to your device the issue will automatically download or queue depending upon your cellular data preferences

Download using cellular data> When enabled the app uses the mobile network, when disabledit uses the available WiFi networks

Show thumbnails on Reader> When enabled a copy of the publication in miniature is available for quick navigation

Show article popup on Reader > When enabled, a pop up alerts the user that the text option is available

Sync your Library > Sync Now> Sync your library with our servers to see all your magazines (do not close the app during the syncing progress)

Default reading mode> Tap on it to change from default reading in PDF or Text

To cancel the auto renewal of a subscription please go to our website and turn off auto renewal as per this article

NOTE: It is not possible to turn off autorenewals in app

In App purchases are made with iTunes. Refunds may beavailable by completing the e-mail form available at the iTunes support service. Depending on your country, the e-mail form must be filled within a certain time from receiving the receipt of the In-App Purchase.

The form can be found here: https://getsupport.apple.com/

Click on "Billing & Subscriptions" > "Subscriptions & Purchases" >"Request a refund"

(These steps may vary per country, please contact iTunes for more info)

Once an issue of a publication has been purchased, to downloadthis to your computer:

Install the Desktop Reader

Tap on the download arrow

NOTES

If you wish to cancel the download, tap on the cross

Download is only available in the app and never to PDF due to copyright restrictions

To purchase an issue of a magazine:

Go toHome

Tapon thecoverofthe publication

Tap on the optionBuy Issue

Enter your iTunes password to collect payment and then tap onPurchase

You will then be required to confirm the purchase (If you do not have payment information stored with iTunes you will be requested to provide this)

You can nowdownloadandreadthe publication

To enjoy offline reading on a PC or Mac install the Desktop Reader:

PC 32-BIT

PC 64-BIT

Mac

PC Windows

Download PC 32-BIT or PC 64-BIT version

Go to your Downloads folder

Open the downloaded file ZinioReader_1.1.9_win32.msior ZinioReader_1.1.9_win64.msi

SelectRunto install the software

Open Zinio Reader 5 from the Start Menu

Accept the warning message

Sign in or create an account

Click on "start reading" to close the pop up message

Start enjoying your magazines by readingor downloading them

Mac OS

Download Mac Version

Open theDownloads folder from the Dock or Finder

Double click on the ZinioReader_1.1.9.dmgfile to open a disk image

Drag the Zinio Reader 5 icon into your Applications folder

Go to Applications and open Zinio Reader 5

Accept the warning message

Sign in or create an account

Click on "start reading" to close the pop up message

Start enjoying your magazines by readingor downloading them

NOTES

To receive new issues of your current subscriptions please upgrade to version 1.1.9 or above of the Desktop Reader.

To purchase a subscription:

Createorsign intoyour account

Go toHome

Tapon thecoverofthe publication

Tap on the option StartFree Trial

Check orAddPayment Details

Tap onPurchase

You can nowdownloadandreadpublications

Refresh your library to see new magazine issues:

Go to Library

Swipe down sync your library on the screen

NOTES

If you are missing magazine issues pleaseavailable in account/preferences

To sign up for an account:

Go to Account

Tap onSign In

Select Sign Up

Enter your email and password

Accept the Terms of Service

Tap onSign Up

NOTES

If you wish to see the password (as you write it) click on this icon

Once you have subscribed, to add a magazine to your library:

Go toHome

Tap on the cover of the magazine >Add to Library

TYPES OF READING VIEWS AVAILABLEIN THE APP

The PDFView > A replica of the magazine showing the same layout as the published magazine (this is the default view)

The Text View > This is more like a worddocument (with pictures) allowing the reader to resize text and change between day and night mode, which may be more comfortable on smaller mobile devices

TO SWITCH BETWEEN PDF AND TEXT VIEW

Open a publication

When turning pages if an article pop up appears ( if enabled ) this indicates that a text view is available for this article. Tap on the pop up to switch to text view (this can be turned on or off in the preferences )

Open a publication

OR

Select a page with at least one article (i.e. not just pictures or adverts)

Tap once on the page to show the navigationtools

Select TextorPDF

NOTES

Text view is only available on pages with articles

If you are unable to see your adult magazines from your library, please check if the Zinio app or Zinio website is in a restricted International Store.

Note that some restrictions may apply in certain countries (e.g. Singapore and China). In order to be able to see adult magazines, you will need to change the International Store to an unrestricted country.

To change the International Store on the Zinio app:

Go toAccount>Preferences >International Stores

Tap on the relevant Store

To change the International Store on the Zinio website:

Go to the footer

Select your preferred country

If you wish to make space on your device and remove downloaded publications:

Go to the cover of the downloaded magazine

Click anddeleteto remove the downloaded publication from your computer

NOTES

It is only possible to download and delete on the Desktop Reader

To search for a publication or the title of an article:

Select

Enter keywords

Tap search on the device keyboard

Results are displayed for bothMagazineandArticles(headers)

Tapon the Magazine or Article for further info

To search for a publication:

Go to

Enterkeyword

Results are displayed for Magazines(Titles)

Clickon the Magazine for further info

To browse in a category:

Click onShop

Select Category

To filterby publication language:

Click onShop

Select Category

Change Filter by to the preferred publication language

To browse by our spotlight magazines:

Click onShop

SelectMost Popular, Featured Magazines orNew Weeklies