15
NPS Score
VS
CSX Corporation Claimed Company
- EMPLOYEE
PARTICIPANTS - 116
- TOTAL
RATINGS
Norfolk Southern Corporation Claimed Company
- EMPLOYEE
PARTICIPANTS - 466
- TOTAL
RATINGS
CSX Corporation vs Norfolk Southern Corporation
Compare CSX Corporation versus Norfolk Southern Corporation for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 116 employees and customers of CSX Corporation and 466 employees and customers of Norfolk Southern Corporation.
CSX Corporation
CSX Corporation's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of CSX Corporation. Their current market cap is $66.24B.
Norfolk Southern Corporation
Norfolk Southern Corporation's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Norfolk Southern Corporation. Their current market cap is $65.54B.
3.4/5
Product Quality
2.7/5
3.6/5
Pricing
2.9/5
3.4/5
Customer Service
2.6/5
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
Net Promoter Score
Winner by 51
-36
NPS Score
| 25% | Promoters |
|---|---|
| 14% | Passive |
| 61% | Detractors |
See how CSX Corporation compares to its competitors
Working at CSX Corporation vs Working at Norfolk Southern Corporation
47 / 100
CEO Rating
Winner by 10%
37 / 100
CEO Rating
CSX Corporation
CSX Corporation doesn't have enough ratings to calculate the Team Culture Ratings.
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Norfolk Southern Corporation
Employees at Norfolk Southern Corporation rate their CEO, James Squires, 37/100. This score is 10% lower than the scores of CSX Corporation's CEO, Joseph R. Hinrichs. Employees in the IT and Customer Support departments rate James Squires the highest.