15
NPS
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CSX Corporation
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About CSX Corporation's Brand
CSX is a company on the move. As the nation’s best run railroad, we’re redefining freight rail with a progressive vision and real results – setting new industry performance standards and building a force of highly skilled professionals who are energized to help us move the economy safely, efficiently and reliably. Among its major competitors, CSX Corporation is ranked in 4th place for NPS while Canadian Pacific Railway is 1st, and BNSF Railway is 2nd.Their current market cap is $66.24B
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
CSX Corporation Ranking
- #3 / 4 of its competitors
CSX Corporation NPS
CSX Corporation's Net Promoter Score (NPS) is a 15 with 53% Promoters, 9% Passives, and 38% Detractors. Net Promoter Score tracks whether CSX Corporation's customers would recommend using the product based on a scale of -100 to 100.
CSX Corporation Overall NPS
| 53% | Promoters |
|---|---|
| 9% | Passives |
| 38% | Detractors |
CSX Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -13 | Jan 2023 | -13 |
May 2023 -7 | May 2023 | -7 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Nov 2023 -6 | Nov 2023 | -6 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 12 | Feb 2024 | 12 |
Jul 2024 11 | Jul 2024 | 11 |
Sep 2024 13 | Sep 2024 | 13 |
Jan 2025 17 | Jan 2025 | 17 |
Oct 2025 18 | Oct 2025 | 18 |
Nov 2025 16 | Nov 2025 | 16 |
How Other Brands Compare
CSX Corporation is ranked third for NPS among its competitors. Canadian Pacific Railway and BNSF Railway come in first and second, with Canadian National Railway coming in at #4. Among those competitors, it is the lowest valued company behind Canadian National Railway.
CSX Corporation |  BNSF Railway |  Canadian National Railway |  Canadian Pacific Railway | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 15 | 27 | -100 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $66.24B | - | $77.63B | $73.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSX Corporation NPS by Gender
CSX Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
CSX Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
CSX Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CSX Corporation NPS by Ethnicity
CSX Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
CSX Corporation NPS by Age
CSX Corporation's NPS was rated -34 points by customers ages 56-60 on Comparably.
CSX Corporation NPS by Usage
CSX Corporation's NPS was rated -100 points by customers who have used CSX Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
CSX Corporation NPS vs. Competitors
Compared to its competitors, CSX Corporation's NPS is rated right above Norfolk Southern Corporation, and is preceded by Union Pacific Railroad.
CSX Corporation Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of CSX Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSX Corporation Customer Loyalty Score by Gender
CSX Corporation's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
CSX Corporation Customer Loyalty Score by Ethnicity
CSX Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
CSX Corporation Customer Loyalty Score by Age
CSX Corporation's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
CSX Corporation Customer Loyalty Score by Usage
CSX Corporation's Customer Loyalty score was rated 70% by customers who have used CSX Corporation's products/services for Over 10 Years.
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CSX Corporation Customer Loyalty vs. Competitors
Compared to its competitors, CSX Corporation's Customer Loyalty score is rated right above BNSF Railway, and is preceded by Union Pacific Railroad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Canadian National Railway | 100% |
 | Union Pacific Railroad | 77% |
| CSX Corporation | 74% |
| BNSF Railway | 69% |
 | Norfolk Southern Corporation | 69% |
| Canadian Pacific Railway | 53% |
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CSX Corporation Product Quality
3.4/5
CSX Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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CSX Corporation Product Information
CSX Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.csx.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into CSX Corporation Product Quality
CSX Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked CSX Corporation Product Quality the Highest
CSX Corporation Product Quality Score by Gender
CSX Corporation's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
CSX Corporation Product Quality Score by Ethnicity
CSX Corporation's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
CSX Corporation Product Quality Score by Age
CSX Corporation's Product Quality score was rated 2 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
CSX Corporation Product Quality Score by Usage
CSX Corporation's Product Quality score was rated 2 stars by customers who have used CSX Corporation's products/services for Over 10 Years.
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CSX Corporation Product Quality vs. Competitors
Compared to its competitors, CSX Corporation's Product Quality score is rated right above Norfolk Southern Corporation, and is preceded by BNSF Railway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canadian National Railway | 4/5 |
| Union Pacific Railroad | 3.7/5 |
| Canadian Pacific Railway | 3.7/5 |
| BNSF Railway | 3.7/5 |
| CSX Corporation | 3.4/5 |
| Norfolk Southern Corporation | 2.7/5 |
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CSX Corporation Pricing
CSX Corporation ROI & Value For Money
3.6/5
CSX Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into CSX Corporation ROI
CSX Corporation's ROI score was rated highest by Caucasian customers.
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Ranked CSX Corporation ROI the Highest
CSX Corporation ROI Score by Gender
CSX Corporation's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
CSX Corporation ROI Score by Ethnicity
CSX Corporation's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
CSX Corporation ROI Score by Age
CSX Corporation's ROI score was rated 1.8 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.8 | 56-60 | 1.8 |
CSX Corporation ROI Score by Usage
CSX Corporation's ROI score was rated 2 stars by customers who have used CSX Corporation's products/services for Over 10 Years.
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CSX Corporation Pricing vs. Competitors
Compared to its competitors, CSX Corporation's ROI score is rated right above Norfolk Southern Corporation, and is preceded by Union Pacific Railroad.
| COMPANY | Pricing Score | |
|---|---|---|
| Canadian Pacific Railway | 3.8/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| CSX Corporation | 3.6/5 |
| Norfolk Southern Corporation | 2.9/5 |
| Canadian National Railway | 1.5/5 |
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CSX Corporation Customer Satisfaction (CSAT)
CSX Corporation Customer Satisfaction (CSAT) Score
64 / 100
CSX Corporation has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CSX Corporation Customer Satisfaction
CSX Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked CSX Corporation Customer Satisfaction the Highest
CSX Corporation Customer Satisfaction Score by Gender
CSX Corporation's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
CSX Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CSX Corporation's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSX Corporation Customer Satisfaction Score by Age
CSX Corporation's Customer Satisfaction score was rated 34 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% |
CSX Corporation Customer Satisfaction Score by Usage
CSX Corporation's Customer Satisfaction score was rated 0 points by customers who have used CSX Corporation's products/services for Over 10 Years.
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CSX Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, CSX Corporation's Customer Satisfaction score is rated right above BNSF Railway, and is preceded by Union Pacific Railroad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Canadian National Railway | 100% |
| Union Pacific Railroad | 80% |
| CSX Corporation | 64% |
| BNSF Railway | 62% |
| Canadian Pacific Railway | 57% |
| Norfolk Southern Corporation | 48% |
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CSX Corporation Customer Service
3.4/5
CSX Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CSX Corporation's Customer Service
Address
500 Water Street, 15th Floor, Jacksonville, FL 32202
Website
http://www.csx.com
Phone Number
904-359-3200
Quick Insights into CSX Corporation Customer Service
CSX Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked CSX Corporation Customer Service the Highest
CSX Corporation Customer Service Score by Gender
CSX Corporation's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
CSX Corporation Customer Service Score by Ethnicity
CSX Corporation's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
CSX Corporation Customer Service Score by Age
CSX Corporation's Customer Service score was rated 2 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
CSX Corporation Customer Service Score by Usage
CSX Corporation's Customer Service score was rated 1.6 stars by customers who have used CSX Corporation's products/services for Over 10 Years.
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CSX Corporation Customer Service vs. Competitors
Compared to its competitors, CSX Corporation's Customer Service score is rated right above Norfolk Southern Corporation, and is preceded by Canadian Pacific Railway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canadian National Railway | 4.5/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| Canadian Pacific Railway | 3.6/5 |
| CSX Corporation | 3.4/5 |
| Norfolk Southern Corporation | 2.6/5 |
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CSX Corporation as an Employer
2.4/5
CSX Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CSX Corporation scored a 15 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of CSX Corporation would recommend the brand to a friend. ENPS measures how likely CSX Corporation employees would recommend working at CSX Corporation to a friend.
Net Promoter Score
15
NPS Score
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 17% | Promoters |
|---|---|
| 13% | Passive |
| 70% | Detractors |
