Santander Consumer USA Angeforderte Firma
Santander Consumer USA is a public, full-service, consumer finance company focused on vehicle finance and third-party servicing. Weiterlesen
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This company could possibly be a fantastic company to work for the pay is average but theres room for growth, the micromanagement is ridiculous members of management will do anything to prevent taking a call youre beat down daily they very rarely say good job unless its a blanket statement
Was ist das Beste an Ihrem Vergütungspaket?
Employee is responsible for very minimal insurance payments.
Was hat Ihnen am Interviewprozess am besten gefallen?
I enjoyed the fact that it was very easy to talk with the interviewers
Was sind einige der besten Dinge an Ihrem Team?
The team is great at expressing concerns in front of mangmrnt although the concerns are normally brushed off or avoided they allow the other team members to know that we are all thinking the same things.
Was läuft falsch und wie kann es verbessert werden?
This company needs an escalation team this will.give managers and leads more time for training and coaching ,this would prevent managment from being annoyed for having to handle irrate customers ,it would also make it quicker for call backs on customer complaints.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Micromanagment, the almost daily beat downs,more recognition for the good ,more reasonable QA expectations 95% should always be passing ,AVP should be put on the phones first an hour a day at least to be more in touch wtth what reps deal with daily and they should be require to make 100%
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