Santander Consumer USA Employee Reviews
Out of 80 Santander Consumer USA employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping Santander Consumer USA improve their work culture. The Customer Support team, with 42% positive reviews, reports the best experience at Santander Consumer USA compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Promotes growth within the company
Better compensation. More time off More dedication to skill development
Leadership is always there to help and will genuinely listen and consider suggestions for growth.
We are all leaders at the branch
I trust them to look after the company and it’s employee
What does the leadership team need to get better at?
Honesty would be a huge asset
Focusing on their work and making their department better. They need to give credit where it is due. Acknowledge their teams hard work.
Review from Customer Support Dept
Santander's Executive Team is ridiculously tone deaf. Constant emails on company performance are meaningless when the corporate office is located in a city where more than half it's employees can't afford to buy a home on their salary.
listening to the empolyees and following through with commitments
What is the best part about your compensation package?
Great coverage with minimal pay
Employee is responsible for very minimal insurance payments.
Review from Customer Support Dept
Base pay plus annual bonus
That you can take personal time off when really needed. Or can take FMLA to help a loved one or fir yourself
401k match.
Why do you feel undervalued and what would make you feel better about your compensation?
If the pay was fair across the board.
When you work and earn your bonus....but....you turn in your notice....you loose your bonus...only reason given is that you turned in your notice..!! Completed my 2 week notice, I had to move due to Covid.....absolutely nothing to do with my work......Think about that!!
I see such opportunity for growth.
I feel undervalued due to no acknowledgement of the hard work i do. I would feel better if the company paid for the parking and gave paid vacations to the departments that do not get every holiday off.
Review from Customer Support Dept
Travel, lack of flexibility when it comes to working remotely, and lack of compensation for parking costs, and other things.
What are some of the best things about your team?
The team is great at expressing concerns in front of mangmrnt although the concerns are normally brushed off or avoided they allow the other team members to know that we are all thinking the same things.
Review from Customer Support Dept
Empathy ,humerous ,constructive criticism..., just plain friendly yet I can expect to be called on the spot if/when I mess up. I respect my superiors as I wish to be treated.
We are diverse and complement each other
Wide diversity so can see all different points of view. Incorporate different ideas and perspectives
they work hard and as long as they're trained well they do an awesome job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Professionalism, SC is notorious for having very unprofessional employess.
Actually perform their work duties
What is most positive about the culture and environment at your company?
Us as employees respect one another
Diversity and inclusion initiatives, and employee resource groups
Compassion and Empathy. For employees and customers
The most positive are my co-workers.
Thes company is very diverse
What needs to change to make the company culture better?
Micromanagment, the almost daily beat downs,more recognition for the good ,more reasonable QA expectations 95% should always be passing ,AVP should be put on the phones first an hour a day at least to be more in touch wtth what reps deal with daily and they should be require to make 100%
Review from Customer Support Dept
Honesty would be such a wonderful start
Non-judgmental managers and no favoritism.
Review from Customer Support Dept
What did you like most about the interview process?
I enjoyed the fact that it was very easy to talk with the interviewers
Review from Customer Support Dept
Did a phone conference Interview
The conversation and the questions asked.
Review from Customer Support Dept
What would you improve about your company's interview process?
Honesty in what is expected
What makes you most happy at work?
My coworkers and challenging work
having access to lots of software
What's going wrong and how can it be improved?
This company needs an escalation team this will.give managers and leads more time for training and coaching ,this would prevent managment from being annoyed for having to handle irrate customers ,it would also make it quicker for call backs on customer complaints.
Review from Customer Support Dept
Honesty does not exist....only ways to collect fees
its not a welcoming environment. The atmosphere is so negative on any floor. I think if they did a remodel and changed the furniture and colors on the floor it would be a lot better.
Review from Customer Support Dept
Santander needs to understand the nuances of millenial culture, the rise in single income homes with stay at home partners, the level of flexibility when it comes to choosing an employer.
The morale is horrible because there is no consitancy.
What do you like best about your company?
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What would you most like to see improved at your company?
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