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Santander Consumer USA Claimed Company
Santander Consumer USA is a public, full-service, consumer finance company focused on vehicle finance and third-party servicing. read more
Santander Consumer USA Company Culture
Santander Consumer USA Culture
This score is derived from employee ratings & reviews3.6/5
Santander Consumer USA's Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
BManager
BLeadership
BOffice Culture
BTeam
BSantander Consumer USA CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Scott Powell
72 /100
See More
Diversity at Santander Consumer USA
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at Santander Consumer USA have rated Team, Retention, and Manager as the highest categories they have scored
Women at Santander Consumer USA
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at Santander Consumer USA have rated Manager, CEO Rating, and Leadership as the highest categories they have scored
Santander Consumer USA eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
4
Santander Consumer USA employees are 4% more likely to recommend Santander Consumer USA as a great place to work
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
Working at Santander Consumer USA
Working at Santander Consumer USA is rated average by 75 employees, across various culture dimensions. Santander Consumer USA employees are most satisfied about CEO Rating, Manager, and Leadership categories, putting Santander Consumer USA’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Dallas. See below in detail how working at Santander Consumer USA was rated by employees.
Overall Company Culture at Santander Consumer USA
C+
Overall Company Culture at Santander Consumer USA is rated C+
Last updated months ago
Top
50%
Santander Consumer USA ranks in the Top 50% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Santander Consumer USA Employee Reviews
Out of 80 Santander Consumer USA employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping Santander Consumer USA improve their work culture.
| Positive Reviews | 48% |
|---|---|
| Constructive Feedback | 52% |
Positive Reviews From Santander Consumer USA Employees
- What do you like best about the leadership team?Promotes growth within the company
- What do you like best about the leadership team?Better compensation. More time off More dedication to skill development
- What is most positive about the culture and environment at your company?Us as employees respect one another
Constructive Feedback From Santander Consumer USA Employees
- Why do you feel undervalued and what would make you feel better about your compensation?If the pay was fair across the board.
- What's going wrong and how can it be improved?This company needs an escalation team this will.give managers and leads more time for training and coaching ,this would prevent managment from being annoyed for having to handle irrate customers ,it would also make it quicker for call backs on customer complaints.
- What needs to change to make the company culture better?Micromanagment, the almost daily beat downs,more recognition for the good ,more reasonable QA expectations 95% should always be passing ,AVP should be put on the phones first an hour a day at least to be more in touch wtth what reps deal with daily and they should be require to make 100%
Santander Consumer USA Company Information
Santander Consumer USA Company Overview
Santander Consumer USA is a public, full-service, consumer finance company focused on vehicle finance and third-party servicing.
Santander Consumer USA Mission, Vision & Values
Santander Consumer USA Mission & Values
Santander Consumer USA aims to provide a world-class customer experience — simple, personal, fair — to car buyers and dealers, alike, through a range of auto-finance options that put more drivers in cars. We succeed only when our customers’ needs are met, whether that’s opening the door to someone who desires a vehicle to improve their quality of life, or to a dealer looking for the best way to finance that purchase. We are customer driven.
| Headquarter | 1601 Elm Street Dallas, TX 75201 United States of America |
|---|---|
| Website | santanderconsumerusa.com |
| Founding Date | 1995 |
| Tel | (888) 222-4227 |
| Company Status | Public |
| Stock | SC |
| Jobs | santandercareers.com |
| Social Sites |
Santander Consumer USA Competitors
Santander Consumer USA competitors include Ally Financial Inc., Capital One, Wells Fargo, and Bank of America. Santander Consumer USA ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Santander Consumer USA compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Santander Consumer USA Employees
75 employees at Santander Consumer USA have reviewed Santander Consumer USA across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 75 Santander Consumer USA employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Santander Consumer USA are generally satisfied with their total compensation at Santander Consumer USA, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Santander Consumer USA are generally satisfied with their team. 75 Participants grade the quality of their coworkers a B. The majority believe the meetings at Santander Consumer USA are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Santander Consumer USA believe the environment at Santander Consumer USA is positive. Most Participants believe the pace of work at Santander Consumer USA is comfortably fast. About 80% of the employees at Santander Consumer USA work 8 hours or less.
Overall, the employees at Santander Consumer USA are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Santander Consumer USA - Employee Onboarding
The prevailing opinion from Comparably users in Dallas about their company is that it was prepared on their first day. Dallas employees concluded that their overall onboarding experience was positive. 72% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Santander Consumer USA KPIs and OKRs
Employees’ understanding of Santander Consumer USA's KPIs and OKRs is essential for its success. Out of 2 Santander Consumer USA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Santander Consumer USA CEO & Leadership
Santander Consumer USA CEO - Scott Powell
72 /100
Scott’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably, and in the Top 35% compared to the CEOs of all other companies in Dallas. Santander Consumer USA’s CEO is highly regarded especially by employees with Over 10 Years experience, Caucasian employees, and Female employees. However, Hispanic or Latino employees, employees in the Customer Support department, and employees with 6 to 10 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to Santander Consumer USA’s competitors, Scott Powell ranks right above Wells Fargo CEO Charles Scharf. Under Powell’s leadership, Santander Consumer USA employee respondents are most happy about their Manager and the company’s Leadership. Diversity and Meetings are two areas, according to respondents, where Santander Consumer USA could stand to see real improvement.
Santander Consumer USA Leadership
The Santander Consumer USA Executive Team is rated a “B-” and led by CEO Scott Powell, Senior Vice President, Controller Kristi Madden, and Vice President of Sales Kristi Cervantes
Scott Powell CEO / President
Scott Powell serves as the CEO / President of Santander Consumer USA.
Kristi Madden Senior Vice President, Controller
Kristi Madden serves as the Senior Vice President, Controller of Santander Consumer USA Inc.. Kristi started at... read more
Kristi Cervantes Vice President of Sales
Kristi Cervantes serves as the Vice President of Sales of Santander Consumer USA.
Andrew Kang Executive Vice President
Andrew Kang serves as the Executive Vice President of Santander Consumer USA. Andrew started at Santander Consumer USA... read more
Fahmi Karam Executive Vice President, Strategy & Corporate Development
Fahmi Karam serves as the Executive Vice President, Strategy & Corporate Development of Santander Consumer USA. Fahmi... read more
Wayne Nightengale Executive Vice President, Collections and Recovery
Wayne Nightengale serves as the Executive Vice President, Collections and Recovery of Santander Consumer USA. Wayne... read more
Lori Millard EVP Operations
Lori Millard serves as the EVP Operations of Santander Consumer USA. Lori started at Santander Consumer USA in June of... read more
Prasad Yarlagadda SVP, Enterprise Solutions
Prasad Yarlagadda serves as the SVP, Enterprise Solutions of Santander Consumer USA. Prasad started at Santander... read more
Santander Consumer USA Salaries
How much does Santander Consumer USA pay?
How much do people at Santander Consumer USA get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Santander Consumer USA is $121,513, or $58 per hour, while the estimated median salary is $110,164, or $52 per hour.
At Santander Consumer USA, the highest paid job is a Director of Investor Relations at $272,914 annually and the lowest is a CS Rep at $43,662 annually. Average Santander Consumer USA salaries by department include: Design at $115,352, Engineering at $151,816, IT at $99,943, and Sales at $218,144. Half of Santander Consumer USA salaries are above $110,164.
35 employees at Santander Consumer USA rank their Compensation in the Top 50% of similar sized companies in the US (based on 106 ratings) while 33 employees at Santander Consumer USA rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 33 ratings).
Salaries contributed from Santander Consumer USA employees include job titles like Web/Visual Designer, Business Analyst, Director of IT, and Director of Security. Comparably data has a total of 4 salary records from Santander Consumer USA employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $61k | $61k | 1st Percentile |
17th Percentile $86k | $86k | 17th Percentile |
33rd Percentile $110k | $110k | 33rd Percentile |
50th Percentile $163k | $163k | 50th Percentile |
67th Percentile $213k | $213k | 67th Percentile |
83rd Percentile $273k | $273k | 83rd Percentile |
100th Percentile $273k | $273k | 100th Percentile |
$121,513*
Average Compensation
$110,164*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Santander Consumer USA Salaries by City
Santander Consumer USA Salaries by Department
Diversity & Inclusion at Santander Consumer USA
Diverse employees at Santander Consumer USA score the company 62/100 across various culture categories, placing Santander Consumer USA in the Bottom 35% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Santander Consumer USA across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Santander Consumer USA Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Gym Membership / Reimbursement
Santander Consumer USA PTO
Santander Consumer USA's PTO and Vacation policy typically gives 15-20 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Santander Consumer USA Careers
Santander Consumer USA Jobs
No Recent Jobs found for Santander Consumer USA on Comparably
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H1B Visa
In 2019, Santander Consumer USA applied for 71 H1B visas. Of the work permits applied for, 86% were approved.
Work Permit Application Outcome
71
Total Applied
H1B Applications Outcome
- 86% Granted (61 out of 71)
- 0% Denied ( out of 71)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 71)
- 14% Certified-Withdrawn Application was approved but later withdrawn by employer (10 out of 71)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Santander Consumer USA Know You Want To Work There
Overview of Candidates Interested in Santander Consumer USA on Comparably
Candidates By Department
All Industries | 38% | |
|---|---|---|
Admin | 13% | |
Customer Support | 13% | |
IT | 13% | |
Legal | 13% | |
Other | 13% |
Candidates By Location
Dallas | 25% | |
|---|---|---|
Somerset | 13% | |
New York City | 13% | |
Greensboro | 13% | |
Richardson | 13% | |
Other | 25% |
Frequently Asked Questions regarding Santander Consumer USA
What is Santander Consumer USA address?
Santander Consumer USA location is at 1601 Elm Street
Who is the CEO of Santander Consumer USA?
Santander Consumer USA CEO is Scott Powell, their score by employees is 72
What is Santander Consumer USA eNPS?
The eNPS for Santander Consumer USA is 4
What is Santander Consumer USA revenue?
Santander Consumer USA revenue is $3B
What is the salary for IT Support Engineer in Santander Consumer USA?
IT Support Engineer average salary in the US is 94k
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