ACT Employee Reviews

Great workplace to work in

Revisión Publicado hace 3 años

Poor management skills & lack of communication.

Revisión Publicado hace 5 años

Horrible would not recommend at all

Revisión Publicado hace 5 años

ACT used to be amazing. Gone are those days. Huge layoffs almost every other year. Contractors and outsourcing are the new normal. Dont question anyone above you. Most managers insist on micromanaging everything. I keep my head down and just try not to be replaced.

Revisión Publicado hace 6 años

I just reall didn't like it there

Revisión Publicado hace 8 años

They will work with you if you have any problems and try to find a good solution

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Long term focus short term rewards

Revisión Publicado hace 8 años

Organization, knowledge in the subjects provided, communication skills.

Revisión Publicado hace 5 años

everything absolutely no exceptions alright

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Invest in the employees rather than hiring contractors to do everything

Revisión Publicado hace 7 años

Learning that their employees are humans that need to go to the bathroom, get sick, and may be longer at solving issues than 15 minutes.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

helping the call agents when we dont know what were doing and they have the experience an be at work

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

a balanced package that meets my needs

Revisión Publicado hace 4 años

The equity with others pay

Revisión Publicado hace 8 años

Stop hiring contractors and invest in the full time employees.

Revisión Publicado hace 6 años

The health insurance is average. The 401k match is average. The salaries are below average. The perks for employees are nonexistent unless you consider build your own Chex mix at the 60th anniversary party a perk...oh yeah, there was lemonade.

Revisión Publicado hace 7 años

I signed up my husband and myself for healthcare. The cost was prohibitive and they never really signed him up or let me use my health care. So I was paying for something I didn't have and couldn't use if I did. It took a huge chunk out of my pay check and the issue was never resolve.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

The pay could be better because we deal with alot of people who try to lie to us and we have to get to the truth in a limited amount of time .

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

too much drama bosses dont do there job the hire just about anybody

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

Despite the corporate culture of just hiring contractors, the real employees do care about the work they do.

Revisión Publicado hace 7 años

The team tries to help one and other when problems arise. We whisper encouragement for upselling and trade tips to be more efficient workers.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Each one of us are trained to be able to help our customers and we are all good for what we do

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Some of them are constantly off the phone which makes my calls back to back

Revisión Publicado hace 2 años

The only hire contractors. Mainly the cheapest they can find. Most of the contractors are horrible and do the bare minimum. There is no thought given to the future in the tools and apps they develop because they know they wont be around to deal with the mess.

Revisión Publicado hace 6 años

stay out of peoples business an remember this is a business

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

mission driven, good values, inclusive

Revisión Publicado hace 4 años

Games to reach goals with prizes is great. Sometimes the goals are even realistic and anyone can reach them if they try. It's a win for the company and the employees.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

They try to make it to where it's a comfortable climate to work in and have other incentives to give it a positive effect

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

Until the company begins to care about its employees, it will not be a comfortable place to work.

Revisión Publicado hace 5 años

Stop hiring contractors. There is NO job security. This used to be a great place to work. Now its just a job. Keep your head down. Dont question anyone above you. Hope you dont get replaced.

Revisión Publicado hace 6 años

The company has gone from being a great place to work to a below average cube farm. There are little to no perks of working at ACT and budgets keep shrinking...yet we keep finding millions of dollars to buy other companies.

Revisión Publicado hace 7 años

work together

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

Easy computer test. It seems they just want warm bodies. The turn over rate is high, so the interviewers are very nice and help.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Going through the day without any trouble and being with coworkers

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

This company used to be incredible to work for. Now, its just a bunch of execs desperately trying to find the next big thing. They chase whatever the new shiny object is, sacrificing anything and everything to try to catch it....then a new shiny thing pops up...and they chase that.

Revisión Publicado hace 6 años

The employees are no longer valued and seen as commodities.

Revisión Publicado hace 7 años

keep the drama away from work

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

Better marketing

Revisión Publicado hace 9 años