ACT Employee Reviews
Out of 39 ACT employee reviews, 37% were positive. The remaining 63% were constructive reviews with the goal of helping ACT improve their work culture. The Customer Support team, with 44% positive reviews, reports the best experience at ACT compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They will work with you if you have any problems and try to find a good solution
Review from Customer Support Dept
Long term focus short term rewards
What does the leadership team need to get better at?
Organization, knowledge in the subjects provided, communication skills.
everything absolutely no exceptions alright
Review from Customer Support Dept
Invest in the employees rather than hiring contractors to do everything
Learning that their employees are humans that need to go to the bathroom, get sick, and may be longer at solving issues than 15 minutes.
Review from Customer Support Dept
helping the call agents when we dont know what were doing and they have the experience an be at work
Review from Customer Support Dept
What is the best part about your compensation package?
a balanced package that meets my needs
The equity with others pay
Why do you feel undervalued and what would make you feel better about your compensation?
Stop hiring contractors and invest in the full time employees.
The health insurance is average. The 401k match is average. The salaries are below average. The perks for employees are nonexistent unless you consider build your own Chex mix at the 60th anniversary party a perk...oh yeah, there was lemonade.
I signed up my husband and myself for healthcare. The cost was prohibitive and they never really signed him up or let me use my health care. So I was paying for something I didn't have and couldn't use if I did. It took a huge chunk out of my pay check and the issue was never resolve.
Review from Customer Support Dept
The pay could be better because we deal with alot of people who try to lie to us and we have to get to the truth in a limited amount of time .
Review from Customer Support Dept
too much drama bosses dont do there job the hire just about anybody
Review from Customer Support Dept
What are some of the best things about your team?
Despite the corporate culture of just hiring contractors, the real employees do care about the work they do.
The team tries to help one and other when problems arise. We whisper encouragement for upselling and trade tips to be more efficient workers.
Review from Customer Support Dept
Each one of us are trained to be able to help our customers and we are all good for what we do
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some of them are constantly off the phone which makes my calls back to back
The only hire contractors. Mainly the cheapest they can find. Most of the contractors are horrible and do the bare minimum. There is no thought given to the future in the tools and apps they develop because they know they wont be around to deal with the mess.
stay out of peoples business an remember this is a business
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
mission driven, good values, inclusive
Games to reach goals with prizes is great. Sometimes the goals are even realistic and anyone can reach them if they try. It's a win for the company and the employees.
Review from Customer Support Dept
They try to make it to where it's a comfortable climate to work in and have other incentives to give it a positive effect
Review from Customer Support Dept
What needs to change to make the company culture better?
Until the company begins to care about its employees, it will not be a comfortable place to work.
Stop hiring contractors. There is NO job security. This used to be a great place to work. Now its just a job. Keep your head down. Dont question anyone above you. Hope you dont get replaced.
The company has gone from being a great place to work to a below average cube farm. There are little to no perks of working at ACT and budgets keep shrinking...yet we keep finding millions of dollars to buy other companies.
work together
Review from Customer Support Dept
What did you like most about the interview process?
Easy computer test. It seems they just want warm bodies. The turn over rate is high, so the interviewers are very nice and help.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ACT yet.
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What makes you most happy at work?
Going through the day without any trouble and being with coworkers
Review from Customer Support Dept
What's going wrong and how can it be improved?
This company used to be incredible to work for. Now, its just a bunch of execs desperately trying to find the next big thing. They chase whatever the new shiny object is, sacrificing anything and everything to try to catch it....then a new shiny thing pops up...and they chase that.
The employees are no longer valued and seen as commodities.
keep the drama away from work
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of ACT yet.
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