CentralSquare Employee Reviews

My experience so far has been a good one. There are pros and cons like anything else. Lot of room for overall improvement, but many of the important things are done right. Currently, I am glad to be here.

Revisión Publicado hace 3 años

CentralSquare gets a lot of things right, but there are some things we need to work through. Some of them are growing pains, some of them are decisions by the ELT that could use another look.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

Overall, I am happy to be at this company.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

It's been rough. Any opportunity for "advancement" just seems to lead to another dead end.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Its a great company with great team members, but with all the change in executive leadership in the last few years, I am uncertain about the future direction of the company

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

I think the executive team does an above average job overall. The CEO I do believe is well natured and open to new ideas. The best leadership we have I think are my direct managers. Some of the best I have ever worked for!

Revisión Publicado hace 3 años

The leadership team appreciates that we serve public safety and admin customers and the important job they do.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

My manager makes me feel like part of the team.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I feel my leadership takes a genuine interest in open communicate and guidance along with responsibility.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

setting the achievable company goals

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Communication with individuals is horrific. The majority of large scale choices come as surprises to everyone except the ELT. Pay is not to market standard. Expectations are high, resources are low.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

The leadership team needs to stop removing benefits from longstanding employees. They also need to stop putting benefits into job postings if they do not intend to keep those benefits.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Realize that you can't keep screwing over the employees and expect to get any loyalty out of them.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Everything. This company cares only about profit.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Demonstrating care for the employees.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Company focuses on ensuring we are recognized

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Excellent Medical Benefits, along with 401K employer matching.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Comprehensive medical coverage options and dental..

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Salary is fair for my role

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Includes good health insurance package

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I have trained new people who make (much) more than I do, eve. I believe that's unfair. Other companies also have a much higher pay range for what I do here (When I say much, I mean 20k a year more). While I am content here at the moment, compensation will be a huge factor in retaining me long term.

Revisión Publicado hace 3 años

We are below market value for salary in most areas for first and second line employees and first line managers. It's a problem that if we don't resolve, we will continue to have a revolving door with top talent leaving the company for competitors or other employment.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

I have been told that I have reached the ceiling for my position and cannot get a change in pay unless accepting a higher position, but the responsibilities have increased with no increase in pay.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Market rate pay would be a start. We used to have pretty decent perks, those are all gone. Now we are underpaid with no special perks and standard benefits. Job security with public sector work is the only "perk" but that exists in other jobs as well.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Repeated requests by myself and my manager for a pay increase have been met with little feedback. Canadian employees in general are not paid what we should be. Clearer messaging needs to be communicated to employees so we understand what we can do to get the pay we deserve, with fair pay bands.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

We all help each other and genuinely care for one another. I don't feel that there are many "office politics" on my team. They're all just great people.

Revisión Publicado hace 3 años

We have a great group of really smart people who work hard and do a great job. Everyone consistently steps up and does the right thing even if it isn't the easy thing to make sure our customers have the best experience possible.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

We all have each others backs and support one another.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Enjoyable teammates who are easy to work with.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Tight, cohesive group that works well together and isn't afraid to speak out about negative feedback when needed. We are CentralSquare's leading team when it comes to adoption of Agile Scrum methodologies, and we operate in a highly efficient and productive manner.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Some coworkers are hostile to the point where I dislike interacting with them.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Too low in number to effectively handle backlog in addition to incoming tickets. Interactions are generally rude/unprofessional.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

STOP TALKING OVER WOMEN IN MEETINGS.

Revisión Review del Departamento de Ingienería · Publicado hace 4 años

CentralSquare operates in Silos of departments and collaboration is hard

Revisión Review del Departamento de Finanzas · Publicado hace 4 años

Working remotely is difficult to say.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Everyone I work with seems to really "get" the mission we serve. Many are prior users of the software, so we understand the mission, the clients, and each other.

Revisión Publicado hace 3 años

The fast paced work really makes the days fly by - sometimes too quickly haha

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

The culture is that it seems like the people my level are actually trying and feel the same frustrations or sentiment as myself.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

They make sure that work/life balance is a priority.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

We have ERGs that are hyper focused on company culture and proving space for growing you as a person, a professional, and giving you a space to expand your network and experiences.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

There is no culture, so having any culture would be an improvement.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Find a CEO with a good plan and keep him/her in place. Fire all the woke managers and ELT members that the last CEO hired. Trying to turn the company into a woke company did nothing but divide the employees. Start with Alana in payroll!!!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

More efficient training, more specified training to the department and team you are joining. That will make sure certain team members are not carrying the weight of the entire team and everyone can contribute equally

Revisión Review del Departamento de Producto · Publicado hace 4 años

It wasn't uptight and I was comfortable talking.

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

Met my future managers there

Revisión Publicado hace 5 años

I enjoy working remotely. It's a huge factor in my happiness. I also enjoy being trusted to do my job, without micromanagement. Those two things make me happy at work.

Revisión Publicado hace 3 años

I really appreciate the opportunity to work in the public safety sphere.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

That I am not micro managed. I am trusted to do the work that I need to do.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Working with a great team of individuals who appreciate each other's time and experience. A friendly team is very motivating, and we continue to learn from each other every day.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Doing what I chose as a career.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Goals are extremely vague. Leadership doesn't take ownership for failure caused by poor planning.

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

Too much work and not enough people

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Being owned by Bain Capital is a huge negative. They are only concerned about the bottom line and not the employees. Take the company public and start awarding stock to the employees. Once they have a share of ownership, their attitudes will change tremendously.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Poor product quality leading to customers ditching the product

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Too much turnover at executive levels constantly leading to process changes.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años