CentralSquare Employee Reviews
Out of 688 CentralSquare employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping CentralSquare improve their work culture. The Sales team, with 97% positive reviews, reports the best experience at CentralSquare compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
It's been rough. Any opportunity for "advancement" just seems to lead to another dead end.
Review from Engineering Dept
What do you like best about the leadership team?
I think the executive team does an above average job overall. The CEO I do believe is well natured and open to new ideas. The best leadership we have I think are my direct managers. Some of the best I have ever worked for!
The leadership team appreciates that we serve public safety and admin customers and the important job they do.
Review from Operations Dept
My manager makes me feel like part of the team.
Review from Customer Support Dept
I feel my leadership takes a genuine interest in open communicate and guidance along with responsibility.
Review from Engineering Dept
setting the achievable company goals
Review from Engineering Dept
What does the leadership team need to get better at?
Communication with individuals is horrific. The majority of large scale choices come as surprises to everyone except the ELT. Pay is not to market standard. Expectations are high, resources are low.
Review from Engineering Dept
The leadership team needs to stop removing benefits from longstanding employees. They also need to stop putting benefits into job postings if they do not intend to keep those benefits.
Review from Engineering Dept
Realize that you can't keep screwing over the employees and expect to get any loyalty out of them.
Review from Customer Support Dept
Everything. This company cares only about profit.
Review from Customer Support Dept
Demonstrating care for the employees.
Review from Customer Support Dept
What is the best part about your compensation package?
Company focuses on ensuring we are recognized
Review from Sales Dept
Excellent Medical Benefits, along with 401K employer matching.
Review from Sales Dept
Includes good health insurance package
Review from Customer Support Dept
Comprehensive medical coverage options and dental..
Review from Sales Dept
Salary is fair for my role
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have trained new people who make (much) more than I do, eve. I believe that's unfair. Other companies also have a much higher pay range for what I do here (When I say much, I mean 20k a year more). While I am content here at the moment, compensation will be a huge factor in retaining me long term.
We are below market value for salary in most areas for first and second line employees and first line managers. It's a problem that if we don't resolve, we will continue to have a revolving door with top talent leaving the company for competitors or other employment.
Review from Operations Dept
I have been told that I have reached the ceiling for my position and cannot get a change in pay unless accepting a higher position, but the responsibilities have increased with no increase in pay.
Review from Customer Support Dept
Market rate pay would be a start. We used to have pretty decent perks, those are all gone. Now we are underpaid with no special perks and standard benefits. Job security with public sector work is the only "perk" but that exists in other jobs as well.
Review from Engineering Dept
Repeated requests by myself and my manager for a pay increase have been met with little feedback. Canadian employees in general are not paid what we should be. Clearer messaging needs to be communicated to employees so we understand what we can do to get the pay we deserve, with fair pay bands.
Review from Engineering Dept
What are some of the best things about your team?
We all help each other and genuinely care for one another. I don't feel that there are many "office politics" on my team. They're all just great people.
We have a great group of really smart people who work hard and do a great job. Everyone consistently steps up and does the right thing even if it isn't the easy thing to make sure our customers have the best experience possible.
Review from Operations Dept
We all have each others backs and support one another.
Review from Customer Support Dept
Enjoyable teammates who are easy to work with.
Review from Engineering Dept
Tight, cohesive group that works well together and isn't afraid to speak out about negative feedback when needed. We are CentralSquare's leading team when it comes to adoption of Agile Scrum methodologies, and we operate in a highly efficient and productive manner.
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Some coworkers are hostile to the point where I dislike interacting with them.
Review from Customer Support Dept
Too low in number to effectively handle backlog in addition to incoming tickets. Interactions are generally rude/unprofessional.
Review from Customer Support Dept
STOP TALKING OVER WOMEN IN MEETINGS.
Review from Engineering Dept
CentralSquare operates in Silos of departments and collaboration is hard
Review from Finance Dept
Working remotely is difficult to say.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone I work with seems to really "get" the mission we serve. Many are prior users of the software, so we understand the mission, the clients, and each other.
We have ERGs that are hyper focused on company culture and proving space for growing you as a person, a professional, and giving you a space to expand your network and experiences.
Review from Operations Dept
They make sure that work/life balance is a priority.
Review from Customer Support Dept
The culture is that it seems like the people my level are actually trying and feel the same frustrations or sentiment as myself.
Review from Engineering Dept
The fast paced work really makes the days fly by - sometimes too quickly haha
Review from Operations Dept
What needs to change to make the company culture better?
There is no culture, so having any culture would be an improvement.
Review from Engineering Dept
Find a CEO with a good plan and keep him/her in place. Fire all the woke managers and ELT members that the last CEO hired. Trying to turn the company into a woke company did nothing but divide the employees. Start with Alana in payroll!!!
Review from Customer Support Dept
More efficient training, more specified training to the department and team you are joining. That will make sure certain team members are not carrying the weight of the entire team and everyone can contribute equally
Review from Product Dept
What did you like most about the interview process?
It wasn't uptight and I was comfortable talking.
Review from Operations Dept
Met my future managers there
What would you improve about your company's interview process?
There aren't any Interviews reviews of CentralSquare yet.
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What makes you most happy at work?
I enjoy working remotely. It's a huge factor in my happiness. I also enjoy being trusted to do my job, without micromanagement. Those two things make me happy at work.
I really appreciate the opportunity to work in the public safety sphere.
Review from Operations Dept
That I am not micro managed. I am trusted to do the work that I need to do.
Review from Customer Support Dept
Working with a great team of individuals who appreciate each other's time and experience. A friendly team is very motivating, and we continue to learn from each other every day.
Review from Engineering Dept
Doing what I chose as a career.
Review from Engineering Dept
What's going wrong and how can it be improved?
Goals are extremely vague. Leadership doesn't take ownership for failure caused by poor planning.
Review from Engineering Dept
Too much work and not enough people
Review from Sales Dept
Being owned by Bain Capital is a huge negative. They are only concerned about the bottom line and not the employees. Take the company public and start awarding stock to the employees. Once they have a share of ownership, their attitudes will change tremendously.
Review from Customer Support Dept
Poor product quality leading to customers ditching the product
Review from Customer Support Dept
Too much turnover at executive levels constantly leading to process changes.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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