Fetch Employee Reviews

This is the best company I have ever worked for and I am extremely happy here.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

It has been outstanding. I have never felt as supported by managers and the company overall as I do here. There is a general willingness to help from just about everyone I've interacted with. The compensation is generous and the benefits/perks our outstanding. It is a phenomenal place to work.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

I have never worked at a place like Fetch Rewards before and I am so happy I was referred here.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Although I enjoy my day to day in the short term, I do not have a clear path for growth at Fetch. Communication between the packs and the support team leaves a lot to be desired. Often feels like different teams are striving for different goals

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Sounded too good to be true, but it really is good. I'm happy here.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Leadership is eager and willing to engage with staff regardless of their position in the company. They know their greatest asset is a strong employee base and put in effort to maintain it.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

They truly care about employee's well-being and success

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

The level experience and industry knowledge is outstanding, and the commitment to maintaining a healthy company culture is palpable every single day. They strike an excellent balance between the needs of the company and the needs of the individuals working at the company.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Open to ideas and suggestions

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

General positivity day to day.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Taking internal criticism seriously, taking ownership and fixing persistent issues that have been repeatedly pointed out

Revisión Review del Departamento de IT · Publicado hace 5 años

Stop the micromanagement, gaslighting, and gatekeeping. Actually lead people and help build them instead of bringing in outside talent. Engage with employees and ask about their goals and aspirations rather than assume.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Making us aware of direct paths for vertical growth in the department or company, higher wage opportunities, etc.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

communication, delegation, people management, communication (twice for emphasis)

Revisión Publicado hace 5 años

Inconsistent

Revisión Review del Departamento de Ingienería · Publicado hace 9 años

Great health benefits, flexible PTO, unbeatable parental leave benefits, educational reimbursement, and the HeyTaco staff engagement benefit keeps people feeling engaged and appreciated for even small wins.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

That they offer unlimited PTO (within reason)

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

The decision to roll bonus pay into base salary is very generous and alleviates a lot of anxiety and other sources of concern.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

I really appreciate the 401k match and investment options.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

The rate and medical benefits.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

I keep hearing that there are starting wages for my position that are higher than my current wage.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Really missing bonus opportunities and celebrating when individuals go above and beyond.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

I feel like my location isn't taken into account, and that there are pay gaps between me and my colleagues in the same position. With how expensive housing costs are, I wish geographic location was taken more into consideration when evaluating pay.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Below market on compensation and equity, all across the board.

Revisión Review del Departamento de HR · Publicado hace 5 años

Compensation with skillset as well as benefits are not the best with Medical, Dental and Vision

Revisión Review del Departamento de HR · Publicado hace 5 años

Team oriented mindset - everyone is invested in the success of others as well as the team. The team loves to respond to challenges aggressively and effectively.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

We support each other almost as much as we support our users!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

My coworkers make it enjoyable for me to clock in every day!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Friendly, and everyone's willing to help.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

It's hard to keep in touch and build a team remotely but everyone is highly motivated and wants to see Fetch succeed. It really helps things!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Cross-training needs an over-haul. The rewards agents for the guardians merge are not prepared to answer many SAM questions and seem unprepared. This is frustrating as many tickets need to be reopened or fixed and user's seem frustrated by some responses.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Show more individual accountability and responsibility. Our DRI framework breaks down as too many are able to run on autopilot as the DRI takes the brunt.

Revisión Review del Departamento de Producto · Publicado hace 5 años

A lot of my co workers do not understand what I am going through and arent empathetic

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

I get along very well with those in my team, however on a larger scale, folks from different departments don't take the time to find out what it is that I do, which causes them to talk down to me and undermine my job by going around me constantly.

Revisión Review del Departamento de HR · Publicado hace 5 años

Coworkers who better understand life situations. A lot of coworkers have said rude and disrespectful things to me, not understanding what I am going through or my position.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

Time and again the company has gone to great lengths to try and support individuals going through challenges in their personal life ranging from house fires, to emotional distress, to physical challenges, to gender and sexuality change, and many other things. The support goes above and beyond.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

The individuals on the support team

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Just how positive everyone is and how everyone is willing to participate in conversation/events.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

The support received from everyone on the team.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Fetch embraces everyone and strives to make them the best possible version of themselves while being rockstar employees!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Make it more inclusive and listen to everyone. People are very observant and can see how different departments have varying cultures. The t-shirts and gifts are truly thoughtful gestures, but it's not a solution for when people feel burnt out or excluded. Leadership needs to foster employees.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

people managers must have expertise in people management

Revisión Publicado hace 5 años

Incredibly quick turnaround from first contact to job offer- under one week. Recruiter was well informed and responsive throughout the process.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

I met with multiple teams members on the the team I would be working with.

Revisión Review del Departamento de Customer Success · Publicado hace 5 años

Interacting with my coworkers, receiving positive feedback on a job well done, and occasionally they send us surprise tee shirts or stickers.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

The positive energy, the autonomy, the trust that my leader put into me, opportunity for growth

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Rallying a team to achieve success as a team.

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Working from home and not having to commute makes me happy!

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Getting to see my teammates, collaborating on projects

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Building better team relationships.

Revisión Review del Departamento de HR · Publicado hace 5 años

I feel underpaid, unheard of my problems, I never feel like I could reach a promotion.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

Better compensation and stop gaslighting hourly employees for having unlimited PTO when it is a company perk (they also get paid less than other employees). Stop nepotism - it's unfair to hard-working, loyal employees when someone hires a friend for a leadership position that wasn't listed.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Constantly trying to fight for a promotion that seems to go nowhere. Increasing my responsibilities without pay. Truly not "unlimited PTO". The insurance has worse coverage than it did in previous years. I don't feel listened to or heard on my ideas, or how I am feeling. I feel useless and ignored.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

More variety in my day to day responsibilities. It's monotonous and doesn't feel like I see goals get accomplished because of it.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

The growth potential and the people

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años

We need strong leadership and organizational structure now that the majority of the company is new employees. We also need a stronger commitment to ethics, corporate responsibility, data privacy, etc.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 5 años