Fetch Employee Reviews
Out of 1032 Fetch employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Fetch improve their work culture. The Design team, with 100% positive reviews, reports the best experience at Fetch compared to all other departments at the company. The HR team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
This is the best company I have ever worked for and I am extremely happy here.
Review from Customer Success Dept
Review from Customer Success Dept
I have never worked at a place like Fetch Rewards before and I am so happy I was referred here.
Review from Customer Support Dept
Sounded too good to be true, but it really is good. I'm happy here.
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership is eager and willing to engage with staff regardless of their position in the company. They know their greatest asset is a strong employee base and put in effort to maintain it.
Review from Operations Dept
They truly care about employee's well-being and success
Review from Customer Success Dept
The level experience and industry knowledge is outstanding, and the commitment to maintaining a healthy company culture is palpable every single day. They strike an excellent balance between the needs of the company and the needs of the individuals working at the company.
Review from Customer Success Dept
Open to ideas and suggestions
Review from Customer Support Dept
General positivity day to day.
Review from Customer Support Dept
What does the leadership team need to get better at?
Taking internal criticism seriously, taking ownership and fixing persistent issues that have been repeatedly pointed out
Review from IT Dept
Stop the micromanagement, gaslighting, and gatekeeping. Actually lead people and help build them instead of bringing in outside talent. Engage with employees and ask about their goals and aspirations rather than assume.
Review from Customer Support Dept
Making us aware of direct paths for vertical growth in the department or company, higher wage opportunities, etc.
Review from Customer Support Dept
communication, delegation, people management, communication (twice for emphasis)
Inconsistent
Review from Engineering Dept
What is the best part about your compensation package?
Great health benefits, flexible PTO, unbeatable parental leave benefits, educational reimbursement, and the HeyTaco staff engagement benefit keeps people feeling engaged and appreciated for even small wins.
Review from Operations Dept
That they offer unlimited PTO (within reason)
Review from Customer Success Dept
The decision to roll bonus pay into base salary is very generous and alleviates a lot of anxiety and other sources of concern.
Review from Customer Success Dept
I really appreciate the 401k match and investment options.
Review from Customer Support Dept
The rate and medical benefits.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I keep hearing that there are starting wages for my position that are higher than my current wage.
Review from Customer Support Dept
Really missing bonus opportunities and celebrating when individuals go above and beyond.
Review from Customer Support Dept
I feel like my location isn't taken into account, and that there are pay gaps between me and my colleagues in the same position. With how expensive housing costs are, I wish geographic location was taken more into consideration when evaluating pay.
Review from Customer Support Dept
Below market on compensation and equity, all across the board.
Review from HR Dept
Compensation with skillset as well as benefits are not the best with Medical, Dental and Vision
Review from HR Dept
What are some of the best things about your team?
Team oriented mindset - everyone is invested in the success of others as well as the team. The team loves to respond to challenges aggressively and effectively.
Review from Customer Success Dept
We support each other almost as much as we support our users!
Review from Customer Support Dept
My coworkers make it enjoyable for me to clock in every day!
Review from Customer Support Dept
Friendly, and everyone's willing to help.
Review from Customer Support Dept
It's hard to keep in touch and build a team remotely but everyone is highly motivated and wants to see Fetch succeed. It really helps things!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Cross-training needs an over-haul. The rewards agents for the guardians merge are not prepared to answer many SAM questions and seem unprepared. This is frustrating as many tickets need to be reopened or fixed and user's seem frustrated by some responses.
Review from Customer Support Dept
Show more individual accountability and responsibility. Our DRI framework breaks down as too many are able to run on autopilot as the DRI takes the brunt.
Review from Product Dept
A lot of my co workers do not understand what I am going through and arent empathetic
Review from Operations Dept
I get along very well with those in my team, however on a larger scale, folks from different departments don't take the time to find out what it is that I do, which causes them to talk down to me and undermine my job by going around me constantly.
Review from HR Dept
Coworkers who better understand life situations. A lot of coworkers have said rude and disrespectful things to me, not understanding what I am going through or my position.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Time and again the company has gone to great lengths to try and support individuals going through challenges in their personal life ranging from house fires, to emotional distress, to physical challenges, to gender and sexuality change, and many other things. The support goes above and beyond.
Review from Customer Success Dept
The individuals on the support team
Review from Customer Support Dept
Just how positive everyone is and how everyone is willing to participate in conversation/events.
Review from Customer Support Dept
The support received from everyone on the team.
Review from Customer Support Dept
Fetch embraces everyone and strives to make them the best possible version of themselves while being rockstar employees!
Review from Customer Support Dept
What needs to change to make the company culture better?
Make it more inclusive and listen to everyone. People are very observant and can see how different departments have varying cultures. The t-shirts and gifts are truly thoughtful gestures, but it's not a solution for when people feel burnt out or excluded. Leadership needs to foster employees.
Review from Customer Support Dept
people managers must have expertise in people management
What did you like most about the interview process?
Incredibly quick turnaround from first contact to job offer- under one week. Recruiter was well informed and responsive throughout the process.
Review from Operations Dept
I met with multiple teams members on the the team I would be working with.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Fetch yet.
Be the first to contribute a review.
What makes you most happy at work?
Interacting with my coworkers, receiving positive feedback on a job well done, and occasionally they send us surprise tee shirts or stickers.
Review from Operations Dept
The positive energy, the autonomy, the trust that my leader put into me, opportunity for growth
Review from Customer Success Dept
Rallying a team to achieve success as a team.
Review from Customer Success Dept
Working from home and not having to commute makes me happy!
Review from Customer Support Dept
Getting to see my teammates, collaborating on projects
Review from Customer Support Dept
What's going wrong and how can it be improved?
Building better team relationships.
Review from HR Dept
I feel underpaid, unheard of my problems, I never feel like I could reach a promotion.
Review from Operations Dept
Better compensation and stop gaslighting hourly employees for having unlimited PTO when it is a company perk (they also get paid less than other employees). Stop nepotism - it's unfair to hard-working, loyal employees when someone hires a friend for a leadership position that wasn't listed.
Review from Customer Support Dept
Constantly trying to fight for a promotion that seems to go nowhere. Increasing my responsibilities without pay. Truly not "unlimited PTO". The insurance has worse coverage than it did in previous years. I don't feel listened to or heard on my ideas, or how I am feeling. I feel useless and ignored.
Review from Operations Dept
More variety in my day to day responsibilities. It's monotonous and doesn't feel like I see goals get accomplished because of it.
Review from Customer Support Dept
What do you like best about your company?
The growth potential and the people
Review from Marketing Dept
What would you most like to see improved at your company?
We need strong leadership and organizational structure now that the majority of the company is new employees. We also need a stronger commitment to ethics, corporate responsibility, data privacy, etc.
Review from Marketing Dept