Jackson Hewitt Employee Reviews

Satisfying work all the time, feels wondrrful to be of service to others in need.

Revisión Publicado hace un mes

Flexible schedule easy work get to know people it was awesome

Revisión Publicado hace un mes

I work at a franchise location and the rules that apply to me don't apply to everyone else. I've missed out on minimum of 3 of the preparer bonuses because of this discrimination, I will never work for this location or any of the locations in Kentucky again. Equality across the board for everyone.

Revisión Publicado hace 3 meses

An Amazing Company To Work For!

Revisión Review del Departamento de Administración · Publicado hace 9 meses

I was mislead by another employee regarding tracking client information. That lead to suspension. The District Manager told me it was all over the place, but it really never was. I had more work than 1 person could do, but I got help from someone that was working against me and made work unpleasant.

Revisión Publicado hace 9 meses

Helpful.when you have questions or need guidence.

Revisión Publicado hace un mes

They were there for help and support from the beginning to the end

Revisión Publicado hace un mes

Always willing to help, always supportive, always available. Always feel they are on my side.

Revisión Publicado hace 8 meses

our top TP3 is a great asset but overworked between files, claims, colleagues asking questions. A handful of good colleagues. the rest dont take the job seriously, harrass and micromanage, and my clients are not impressed with how im treated by the ADM & her TP3 minion, who has the same title as me

Revisión Publicado hace un año

its no longer a team. theyve made that abundantly clear

Revisión Publicado hace un año

Applying all the rules to everyone equally

Revisión Publicado hace 3 meses

The way they talk to and treat employees

Revisión Publicado hace 5 meses

leadership extremely weak. I really like them individually, but I'm not confident in their abilities to manage our company and am concerned overall for the company's survival under their leadership. It could be a really great company with a strong leadership team

Revisión Review del Departamento de Customer Success · Publicado hace 7 meses

The leadership team needs to understand that using fowl language when addressing an employee is never a good idea.

Revisión Publicado hace un año

Updating and providing equipment that works. It is unacceptable to not have heat in an office when its -24 degree wind chill outside. It is unacceptable to have your computer to malfunction everyday. The computers are at least 20 years old and my monitor is 10 inches.

Revisión Publicado hace un año

Bobus every seasons ending. And the time to refresh before gearing up for busy season.

Revisión Publicado hace un mes

I dont know because I havent made myself aware because at the time I didnt need it. Now I am out of work and need it.

Revisión Publicado hace 8 meses

I'm not sure what my compensations are

Revisión Publicado hace 2 años

I actually am not sure what all it entails.

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

No benefits at all. Not happy

Revisión Publicado hace 3 años

The work isnt easy and the rates to clients are high. Employees should make a little more i think

Revisión Publicado hace un año

The pay rate should be more having to deal with customers and during a pandemic.

Revisión Publicado hace 3 años

Minimum wage is not en for such a responsibility

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Was more interested in learning tax prep and not as concerned about compensation

Revisión Publicado hace 4 años

Would like to know more about the benefits and stocks

Revisión Publicado hace 4 años

Everyone helps each other.working with a team is great.

Revisión Publicado hace un mes

We can each tag team for our clients and there is always someone who can share or I can share our screens and we can get into a return with our credentials to help another. We have access to returns status so when it is slow we can work on them to keep the flow going.

Revisión Publicado hace 8 meses

They are customer first oriented and no drama, we come to work to help people get their taxes done, we should not have to deal with drama from corporate that takes away from us serving the customer. The people I work with are part of a team that would be so much happier with good leadership

Revisión Publicado hace un año

Supervisors are always reachable by phone or message if a situation arises.

Revisión Publicado hace un año

Outspoken, talented, helpful, knowledgeable and more

Revisión Publicado hace 2 años

They lack experience outside old ways. No one wants to be better or change.

Revisión Publicado hace 3 años

Respect other and be professional

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Little interaction except for office manager. Office manager was very unorganized

Revisión Publicado hace 4 años

They're fine. The boss is not right.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Have patience with newcomers and teach and.answer their questions. This is something that comes to a person overnight. It's discouraging when you feel you're agravating someone.

Revisión Publicado hace 4 años

Ositive, learning experience with challenging work that is continual learning.

Revisión Publicado hace un mes

I work primarily at a kiosk inside a Walmart. That means I get to see a lot of my friends passing through.

Revisión Review del Departamento de Ventas · Publicado hace 3 meses

I am alone almost all day everyday, that's the most positive thing about it, so I don't have to deal with the laziness too often

Revisión Publicado hace 3 meses

Clients are wonderful to work with. We can play soft music, coffee is available. We keep our offices clean and orgsnized. Peaceful and friendly while still professional.

Revisión Publicado hace 8 meses

We can create a wonderful environment using marketing strategies and advertising that pops on our buildings

Revisión Review del Departamento de Administración · Publicado hace 9 meses

Invest in the office. I feel because the office is located in a poor black community that the franchise owners do not care about the equipment or office conditions.

Revisión Publicado hace un año

More Security on the job site would be helpful

Revisión Publicado hace 3 años

Respect employees and , improve training classes

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Better skilled management. Knowledgeable TP3's

Revisión Publicado hace 4 años

Communication from management briefly hears from her.

Revisión Publicado hace 4 años

Opportunity to give feedback and to have questions answered.

Revisión Publicado hace un mes

well, I got hired. at the time I was happy about it. but each year i work here I'm less and less happy

Revisión Review del Departamento de Customer Success · Publicado hace 7 meses

The interview process was easy.

Revisión Publicado hace 9 meses

interview and follow up. im top in employee referrals but many walked because our DM is dealing with too many tasks and cant focus on hiring good help. the referrals give up after not getting set up with tax school, getting paperwork done, and knowing their role & hours.

Revisión Publicado hace un año

Being able to take to the manager and know about the company

Revisión Publicado hace 2 años

The manager I interviewed with was extremely rude during the interview process because I was five minutes late and she lied about certain perks that I would get if I became a JH employee.

Revisión Review del Departamento de Ventas · Publicado hace 3 meses

They could improve it by being a little more selective

Revisión Publicado hace 3 meses

Not have it take so many months. Have a job description.

Revisión Publicado hace 3 años

Pay attention to the needs of the employees

Revisión Review del Departamento de Operaciones · Publicado hace 6 años

actually see the person instead of blindly hiring anyone

Revisión Review del Departamento de Administración · Publicado hace 7 años

The proper experience and tools to be able to perform the duties expected of me.

Revisión Publicado hace un mes

Educating my clients when I see the reason their return wasnt what they expected. I love it when my clients come back to me for service. Good Reviews. I especially love it when I feel I made a connection with my client and they walk out happy.

Revisión Publicado hace 8 meses

I work alone and enjoy my clients, the clients make me happy.

Revisión Review del Departamento de Administración · Publicado hace 9 meses

Working with Wal Mart customers and from other sources. When I was starting to get good at it, I started feeling better.

Revisión Publicado hace 9 meses

working with clients, educating them on taxes, helping them with irs.gov, ssa.gov, labor board, helping them set up myjh and serve accounts, their employers when they refuse documents, finding them all the credits. learning new skills with challenging files; schedules A, C, E, & F are my niche.

Revisión Publicado hace un año

Fees are to high gor a lot of customers

Revisión Review del Departamento de Customer Success · Publicado hace 4 años

Need to rethink sales and marketing strategy and expand services. Efficiency could be greatly improved through technology. Need to do that for future as AI is implemented greatly effecting efficiency and pricing. Online threats are coming to industry.

Revisión Publicado hace 4 años

Will discuss it at a later time.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Everything. Toxic culture and CEO is awful

Revisión Publicado hace 5 años

Pushing so much work on to someone in a short time period is something the company needs to improve

Revisión Publicado hace 6 años

People stop quitting

Revisión Publicado hace 9 años

Become more strategic

Revisión Publicado hace 9 años