Jackson Hewitt Employee Reviews
Out of 280 Jackson Hewitt employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Jackson Hewitt improve their work culture. The Operations team, with 71% positive reviews, reports the best experience at Jackson Hewitt compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 35% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Admin Dept
What do you like best about the leadership team?
Always willing to help, always supportive, always available. Always feel they are on my side.
our top TP3 is a great asset but overworked between files, claims, colleagues asking questions. A handful of good colleagues. the rest dont take the job seriously, harrass and micromanage, and my clients are not impressed with how im treated by the ADM & her TP3 minion, who has the same title as me
its no longer a team. theyve made that abundantly clear
Thorough complete and caring about your future
Very helpful and knowledgeable when needed
What does the leadership team need to get better at?
leadership extremely weak. I really like them individually, but I'm not confident in their abilities to manage our company and am concerned overall for the company's survival under their leadership. It could be a really great company with a strong leadership team
Review from Customer Success Dept
The leadership team needs to understand that using fowl language when addressing an employee is never a good idea.
Updating and providing equipment that works. It is unacceptable to not have heat in an office when its -24 degree wind chill outside. It is unacceptable to have your computer to malfunction everyday. The computers are at least 20 years old and my monitor is 10 inches.
To be honest and real
Stop having personal issues and management weighing the issues and not taking sides. And try and resolve the problem.
What is the best part about your compensation package?
I dont know because I havent made myself aware because at the time I didnt need it. Now I am out of work and need it.
I'm not sure what my compensations are
I actually am not sure what all it entails.
Review from Customer Success Dept
No benefits at all. Not happy
Well priced benefits for families
Why do you feel undervalued and what would make you feel better about your compensation?
The work isnt easy and the rates to clients are high. Employees should make a little more i think
The pay rate should be more having to deal with customers and during a pandemic.
Minimum wage is not en for such a responsibility
Review from Customer Success Dept
Was more interested in learning tax prep and not as concerned about compensation
Would like to know more about the benefits and stocks
What are some of the best things about your team?
We can each tag team for our clients and there is always someone who can share or I can share our screens and we can get into a return with our credentials to help another. We have access to returns status so when it is slow we can work on them to keep the flow going.
They are customer first oriented and no drama, we come to work to help people get their taxes done, we should not have to deal with drama from corporate that takes away from us serving the customer. The people I work with are part of a team that would be so much happier with good leadership
Supervisors are always reachable by phone or message if a situation arises.
Outspoken, talented, helpful, knowledgeable and more
Patient, understanding, helpful and very knowledge.
What do your coworkers need to improve and how could you work together better?
They lack experience outside old ways. No one wants to be better or change.
Respect other and be professional
Review from Customer Success Dept
Little interaction except for office manager. Office manager was very unorganized
They're fine. The boss is not right.
Have patience with newcomers and teach and.answer their questions. This is something that comes to a person overnight. It's discouraging when you feel you're agravating someone.
What is most positive about the culture and environment at your company?
Clients are wonderful to work with. We can play soft music, coffee is available. We keep our offices clean and orgsnized. Peaceful and friendly while still professional.
We can create a wonderful environment using marketing strategies and advertising that pops on our buildings
Review from Admin Dept
That we are helping people and giving good service and it keeps the moral high when everyone is working equally
Not entirely sure what the question is asking
Everyone has great personalities and are pleasant.
Review from Customer Success Dept
What needs to change to make the company culture better?
Invest in the office. I feel because the office is located in a poor black community that the franchise owners do not care about the equipment or office conditions.
More Security on the job site would be helpful
Respect employees and , improve training classes
Review from Customer Success Dept
Better skilled management. Knowledgeable TP3's
Communication from management briefly hears from her.
What did you like most about the interview process?
well, I got hired. at the time I was happy about it. but each year i work here I'm less and less happy
Review from Customer Success Dept
The interview process was easy.
interview and follow up. im top in employee referrals but many walked because our DM is dealing with too many tasks and cant focus on hiring good help. the referrals give up after not getting set up with tax school, getting paperwork done, and knowing their role & hours.
Being able to take to the manager and know about the company
Clearly explained job responsibilities and expectations
What would you improve about your company's interview process?
Not have it take so many months. Have a job description.
Pay attention to the needs of the employees
Review from Operations Dept
actually see the person instead of blindly hiring anyone
Review from Admin Dept
What makes you most happy at work?
Educating my clients when I see the reason their return wasnt what they expected. I love it when my clients come back to me for service. Good Reviews. I especially love it when I feel I made a connection with my client and they walk out happy.
I work alone and enjoy my clients, the clients make me happy.
Review from Admin Dept
Working with Wal Mart customers and from other sources. When I was starting to get good at it, I started feeling better.
working with clients, educating them on taxes, helping them with irs.gov, ssa.gov, labor board, helping them set up myjh and serve accounts, their employers when they refuse documents, finding them all the credits. learning new skills with challenging files; schedules A, C, E, & F are my niche.
Knowing that i helped a client
What's going wrong and how can it be improved?
Fees are to high gor a lot of customers
Review from Customer Success Dept
Need to rethink sales and marketing strategy and expand services. Efficiency could be greatly improved through technology. Need to do that for future as AI is implemented greatly effecting efficiency and pricing. Online threats are coming to industry.
Will discuss it at a later time.
Everything. Toxic culture and CEO is awful
Pushing so much work on to someone in a short time period is something the company needs to improve
What do you like best about your company?
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What would you most like to see improved at your company?
People stop quitting
Become more strategic