Jackson Hewitt Team Employee Reviews | Comparably
Jackson Hewitt Claimed Company
Jackson Hewitt offers federal and state income tax preparation. read more
EMPLOYEE
PARTICIPANTS
228
TOTAL
RATINGS
2485
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Jackson Hewitt Team Employee Reviews

What are some of the best things about your team?

Everyone helps each other.working with a team is great.

Posted 4 days ago

We can each tag team for our clients and there is always someone who can share or I can share our screens and we can get into a return with our credentials to help another. We have access to returns status so when it is slow we can work on them to keep the flow going.

They are customer first oriented and no drama, we come to work to help people get their taxes done, we should not have to deal with drama from corporate that takes away from us serving the customer. The people I work with are part of a team that would be so much happier with good leadership

Supervisors are always reachable by phone or message if a situation arises.

Outspoken, talented, helpful, knowledgeable and more

Patient, understanding, helpful and very knowledge.

Grreat people to wirk with.

We are family. We take care of each other

CEO and others present biweekly on what is happening within the company.

They are all able to work as a team

We get the work done.

i love them all, wonderful humans

Collaboration, open communication, and continuous improvement, open to new ideas.

Review from Admin Dept

They are hard working and get it done

Review from Customer Support Dept

My team is dedicated to Jackson Hewitt. They are in top of their training, learning everything they can to benefit their clients. We all work as a team. We strive to push eachother to meet or beat goals given.

Review from Operations Dept

Innovative is the best word to describe my team. We were given complicated issues and were able to find new methods to over come those challenges. Always thinking up ways to improve on what was there.

Review from Operations Dept

They are nice to talk to

We work good together and efficiently.

Review from Customer Support Dept

We all are the best on the team and team work is number one

Review from Admin Dept

Down to earth, helpful, team players

Review from Admin Dept

What do your coworkers need to improve and how could you work together better?

They lack experience outside old ways. No one wants to be better or change.

Respect other and be professional

Review from Customer Success Dept

Little interaction except for office manager. Office manager was very unorganized

They're fine. The boss is not right.

Review from Sales Dept

Have patience with newcomers and teach and.answer their questions. This is something that comes to a person overnight. It's discouraging when you feel you're agravating someone.

Work together and stop the gossiping

Lazy. Blame everyone and take no accountability

We could work better if we were able to work and communicated respectfully to each other.

Review from Customer Support Dept

the place hires bottom feeders

Review from Admin Dept

Better training on current taxes

There is weak leadership all of the time

Review from Admin Dept

Review Sentiment at Jackson Hewitt

64
64%
36
36%

About Jackson Hewitt's Team

C-
63/100

Where This Score Ranks Jackson Hewitt's Team

BOTTOM
30%

In the Bottom 30% of 1634 similar size companies on Comparably

BOTTOM
20%

In the Bottom 20% of 571 companies in New York

2nd

2nd place versus 1 competitors rated on Comparably

Jackson Hewitt's team score is currently ranked in the Bottom 30% of similar sized companies on Comparably and placed 2nd among its competitors. 70% of Jackson Hewitt employees look forward to interacting with coworkers while 44% believe their company meetings are effective. Among the various teams at Jackson Hewitt, the Operations department ranks the highest in team score.

Rate Team the Highest

  • Department - Operations
    +21%
  • Experience - 6 to 10 Years
    +16%
  • Ethnicity - Other
    +15%

Rate Team the Lowest

  • Department - Sales
    -18%
  • Experience - Entry Level
    -1%
  • Department - Customer Success
    +2%

How Jackson Hewitt's Team Score is Calculated

FILTER RATINGS BY

Results from 121 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

69
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes44%
No56%
Are your company's meetings effective?
AnswerPercent
Yes70%
No30%
Do you look forward to interacting with your coworkers?
AnswerPercent
Yes83%
No17%
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