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Jackson Hewitt Claimed Company
Jackson Hewitt offers federal and state income tax preparation. read more
Jackson Hewitt Company Culture
Jackson Hewitt Culture
This score is derived from employee ratings & reviews2.8/5
Jackson Hewitt's Overall Culture is rated D+
Top Rated Culture Dimensions
Environment
C+Gender
CProfessional Development
C-eNPS
C-Manager
C-Jackson Hewitt CEO
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Gregory Macfarlane
58 /100
See More
Diversity at Jackson Hewitt
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Diverse employees at Jackson Hewitt have rated Team, Environment, and Work Culture as the highest categories they have scored
Women at Jackson Hewitt
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at Jackson Hewitt have rated Environment, Team, and Work Culture as the highest categories they have scored
Jackson Hewitt eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-24
Jackson Hewitt employees are -24% more likely to recommend Jackson Hewitt as a great place to work
| 30% | Promoters |
|---|---|
| 16% | Passives |
| 54% | Detractors |
Working at Jackson Hewitt
Working at Jackson Hewitt is rated below average by 223 employees, across various culture dimensions. Jackson Hewitt employees rate Environment highest among all categories, and think that Perks And Benefits and Compensation have the most room for improvement, putting Jackson Hewitt’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in New York. See below in detail how working at Jackson Hewitt was rated by employees.
Overall Company Culture at Jackson Hewitt
D+
Overall Company Culture at Jackson Hewitt is rated D+
Last updated 4 days ago
Bottom
25%
Jackson Hewitt ranks in the Bottom 25% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Jackson Hewitt Employee Reviews
Out of 280 Jackson Hewitt employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Jackson Hewitt improve their work culture.
| Positive Reviews | 64% |
|---|---|
| Constructive Feedback | 36% |
Positive Reviews From Jackson Hewitt Employees
- What did you like most about the interview process?well, I got hired. at the time I was happy about it. but each year i work here I'm less and less happy
- What makes you most happy at work?Educating my clients when I see the reason their return wasnt what they expected. I love it when my clients come back to me for service. Good Reviews. I especially love it when I feel I made a connection with my client and they walk out happy.
- What is most positive about the culture and environment at your company?Clients are wonderful to work with. We can play soft music, coffee is available. We keep our offices clean and orgsnized. Peaceful and friendly while still professional.
Constructive Feedback From Jackson Hewitt Employees
- What does the leadership team need to get better at?leadership extremely weak. I really like them individually, but I'm not confident in their abilities to manage our company and am concerned overall for the company's survival under their leadership. It could be a really great company with a strong leadership team
- What does the leadership team need to get better at?The leadership team needs to understand that using fowl language when addressing an employee is never a good idea.
- Why do you feel undervalued and what would make you feel better about your compensation?The work isnt easy and the rates to clients are high. Employees should make a little more i think
Jackson Hewitt Company Information
Jackson Hewitt Company Overview
Jackson Hewitt offers federal and state income tax preparation.
Jackson Hewitt was founded in 1982 and its current CEO is Gregory Macfarlane. Since its inception 44 years ago, Jackson Hewitt has grown to 6000 employees.
Jackson Hewitt Mission, Vision & Values
Jackson Hewitt Mission & Values
Jackson Hewitt Tax Service Inc. is an innovator in the tax industry, with a mission to provide its hard-working clients access to simple, low-cost solutions to manage their taxes and tax refunds.
| Headquarter | Jersey City, NJ United States of America |
|---|---|
| Website | www.jacksonhewitt.com/own-a-franchise/ |
| Founding Date | 1982 |
| Tel | 973-630-1040 |
| Company Status | Private |
Jackson Hewitt Competitors
Jackson Hewitt competitors include Happy Tax. Jackson Hewitt ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Jackson Hewitt compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Jackson Hewitt Employees
Jackson Hewitt has 6000 employees. 223 employees at Jackson Hewitt have reviewed Jackson Hewitt across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 4 days ago.
Overall, the 223 Jackson Hewitt employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Jackson Hewitt are mostly dissatisfied with their total compensation at Jackson Hewitt, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Jackson Hewitt are not very pleased with their team. 223 Participants grade the quality of their coworkers a C-. Half of them believe the meetings at Jackson Hewitt are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Jackson Hewitt believe the environment at Jackson Hewitt is positive. Most Participants believe the pace of work at Jackson Hewitt is moderate. About 72% of the employees at Jackson Hewitt work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Jackson Hewitt are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Jackson Hewitt employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Jackson Hewitt report the work pace is moderate
Work Pace
A Day in the Life
71% of Jackson Hewitt employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Jackson Hewitt employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
Jackson Hewitt employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
64% of Jackson Hewitt employees call their work environment positive
Environment
Joining Jackson Hewitt - Employee Onboarding
The prevailing opinion from employees about joining Jackson Hewitt is that the company was prepared on their first day. Jackson Hewitt employees concluded that their overall onboarding experience was negative. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Jackson Hewitt KPIs and OKRs
Employees’ understanding of Jackson Hewitt's KPIs and OKRs is essential for its success. Out of 6 Jackson Hewitt employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
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Jackson Hewitt CEO & Leadership
Jackson Hewitt CEO - Gregory Macfarlane
58 /100
Jackson Hewitt’s CEO Gregory Macfarlane started in this role in 2020. Gregory’s approval rate is lower compared to CEOs at similar sized companies, putting Gregory in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in New York. Gregory Macfarlane’s employees rank Jackson Hewitt in the Top 50% for Environment, in the Bottom 35% for Professional Development, and in the Bottom 30% for Manager. Macfarlane is generally unpopular with Jackson Hewitt employees, but ranks especially low with employees in the Sales department, and by Hispanic or Latino employees and employees with the company for 1 to 2 Years. However, employees with the company for 2 to 5 Years have a slightly more favorable view of the CEO. When compared to Jackson Hewitt’s competitors, Gregory Macfarlane ranks below Happy Tax CEO Mario Costanz.
Jackson Hewitt Leadership
The Jackson Hewitt Executive Team is rated a “D” and led by CEO Gregory Macfarlane, Vice President Marketing & Franchise Operations Nathan Baker, and VP, Digital Marketing Arul Sundaram
Gregory Macfarlane CEO / President
Gregory Macfarlane serves as the CEO / President of Jackson Hewitt.
Nathan Baker Vice President Marketing & Franchise Operations
Nathan Baker serves as the Vice President Marketing & Franchise Operations of Jackson Hewitt Tax Service Inc.. Nathan... read more
Arul Sundaram VP, Digital Marketing
Arul Sundaram serves as the VP, Digital Marketing of Jackson Hewitt Tax Service Inc.. Arul started at Jackson Hewitt Tax... read more
Kimberly Hudson VP Marketing
Kimberly Hudson serves as the VP Marketing of Jackson Hewitt Tax Service Inc.. Kimberly started at Jackson Hewitt Tax... read more
Dan OBrien EVP & CFO
Dan OBrien serves as the EVP & CFO of Jackson Hewitt.
Paul Sanders Vice President Reg. Sales
Paul Sanders serves as the Vice President Reg. Sales of Jackson Hewitt.
Duane Mora Senior Vice President Franchise Operations
Duane Mora serves as the Senior Vice President Franchise Operations of Jackson Hewitt Tax Service Inc.. Duane started at... read more
Rick Goldberg Senior Vice President, Finance & Accounting
Rick Goldberg serves as the Senior Vice President, Finance & Accounting of Jackson Hewitt Tax Service Inc.. Rick started... read more
Jackson Hewitt Salaries
How much does Jackson Hewitt pay?
How much do people at Jackson Hewitt get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Jackson Hewitt is $119,736, or $57 per hour, while the estimated median salary is $111,133, or $53 per hour.
At Jackson Hewitt, the highest paid job is a Director of Sales at $238,044 annually and the lowest is an Admin Assistant at $31,000 annually. Average Jackson Hewitt salaries by department include: IT at $116,551, Admin at $56,810, Engineering at $145,230, and Operations at $88,574. Half of Jackson Hewitt salaries are above $111,133.
121 employees at Jackson Hewitt rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 370 ratings) while 118 employees at Jackson Hewitt rank their Perks And Benefits in the Bottom 10% of similar sized companies in the US (based on 124 ratings).
Salaries contributed from Jackson Hewitt employees include job titles like Senior Developer, Marketing Manager, and Admin Assistant. Comparably data has a total of 3 salary records from Jackson Hewitt employees.
Last updated 6 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $57k | $57k | 1st Percentile |
17th Percentile $84k | $84k | 17th Percentile |
33rd Percentile $111k | $111k | 33rd Percentile |
50th Percentile $168k | $168k | 50th Percentile |
67th Percentile $222k | $222k | 67th Percentile |
83rd Percentile $273k | $273k | 83rd Percentile |
100th Percentile $293k | $293k | 100th Percentile |
$119,736*
Average Compensation
$111,133*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Jackson Hewitt Salaries by City
Jackson Hewitt Salaries by Department
Diversity & Inclusion at Jackson Hewitt
Diverse employees at Jackson Hewitt score the company 52/100 across various culture categories, placing Jackson Hewitt in the Bottom 15% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Jackson Hewitt across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Jackson Hewitt Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Jackson Hewitt PTO
Jackson Hewitt's PTO and Vacation policy typically gives 0-10 days off a year with 75% of employees expected to be work free while out of office. Paid Time Off is Jackson Hewitt's 4th most important benefit besides Healthcare when ranked by employees, with 20% of employees saying it is the most important benefit. Jackson Hewitt's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Jackson Hewitt Careers
Jackson Hewitt Jobs
No Recent Jobs found for Jackson Hewitt on Comparably
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H1B Visa
In 2019, Jackson Hewitt applied for 5 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Jackson Hewitt has a total of 6000 employees
5
Total Applied
H1B Applications Outcome
- 100% Granted (5 out of 5)
- 0% Denied ( out of 5)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 5)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 5)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Jackson Hewitt Know You Want To Work There
Overview of Candidates Interested in Jackson Hewitt on Comparably
Candidates By Department
All Industries | 60% | |
|---|---|---|
Engineering | 20% | |
Finance | 20% |
Candidates By Location
Boston | 20% | |
|---|---|---|
Saint Paul | 20% | |
Minneapolis | 20% | |
Dallas | 20% | |
Other | 20% |
Frequently Asked Questions regarding Jackson Hewitt
Who is the CEO of Jackson Hewitt?
Jackson Hewitt CEO is Gregory Macfarlane, their score by employees is 58
What is Jackson Hewitt eNPS?
The eNPS for Jackson Hewitt is -24
What is the salary for Senior QA in Jackson Hewitt?
Senior QA average salary in the US is 125k
What are the salaries in the Customer Support in Jackson Hewitt?
The average salaries for Customer Support in Jackson Hewitt is 81k
How many employees work in Jackson Hewitt?
Jackson Hewitt has 6000 employees
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