Jackson Hewitt Employee Reviews
Out of 297 Jackson Hewitt employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Jackson Hewitt improve their work culture. The Operations team, with 71% positive reviews, reports the best experience at Jackson Hewitt compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 35% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Applying all the rules to everyone equally
The way they talk to and treat employees
leadership extremely weak. I really like them individually, but I'm not confident in their abilities to manage our company and am concerned overall for the company's survival under their leadership. It could be a really great company with a strong leadership team
Review from Customer Success Dept
The leadership team needs to understand that using fowl language when addressing an employee is never a good idea.
Updating and providing equipment that works. It is unacceptable to not have heat in an office when its -24 degree wind chill outside. It is unacceptable to have your computer to malfunction everyday. The computers are at least 20 years old and my monitor is 10 inches.
Why do you feel undervalued and what would make you feel better about your compensation?
The work isnt easy and the rates to clients are high. Employees should make a little more i think
The pay rate should be more having to deal with customers and during a pandemic.
Minimum wage is not en for such a responsibility
Review from Customer Success Dept
Was more interested in learning tax prep and not as concerned about compensation
Would like to know more about the benefits and stocks
What do your coworkers need to improve and how could you work together better?
They lack experience outside old ways. No one wants to be better or change.
Respect other and be professional
Review from Customer Success Dept
Little interaction except for office manager. Office manager was very unorganized
They're fine. The boss is not right.
Review from Sales Dept
Have patience with newcomers and teach and.answer their questions. This is something that comes to a person overnight. It's discouraging when you feel you're agravating someone.
What needs to change to make the company culture better?
Invest in the office. I feel because the office is located in a poor black community that the franchise owners do not care about the equipment or office conditions.
More Security on the job site would be helpful
Respect employees and , improve training classes
Review from Customer Success Dept
Better skilled management. Knowledgeable TP3's
Communication from management briefly hears from her.
What would you improve about your company's interview process?
The manager I interviewed with was extremely rude during the interview process because I was five minutes late and she lied about certain perks that I would get if I became a JH employee.
Review from Sales Dept
They could improve it by being a little more selective
Not have it take so many months. Have a job description.
Pay attention to the needs of the employees
Review from Operations Dept
actually see the person instead of blindly hiring anyone
Review from Admin Dept
What's going wrong and how can it be improved?
Fees are to high gor a lot of customers
Review from Customer Success Dept
Need to rethink sales and marketing strategy and expand services. Efficiency could be greatly improved through technology. Need to do that for future as AI is implemented greatly effecting efficiency and pricing. Online threats are coming to industry.
Will discuss it at a later time.
Review from Sales Dept
Everything. Toxic culture and CEO is awful
Pushing so much work on to someone in a short time period is something the company needs to improve
What would you most like to see improved at your company?
People stop quitting
Become more strategic