Jackson Hewitt Leadership Employee Reviews
What do you like best about the leadership team?
Always willing to help, always supportive, always available. Always feel they are on my side.
our top TP3 is a great asset but overworked between files, claims, colleagues asking questions. A handful of good colleagues. the rest dont take the job seriously, harrass and micromanage, and my clients are not impressed with how im treated by the ADM & her TP3 minion, who has the same title as me
its no longer a team. theyve made that abundantly clear
Thorough complete and caring about your future
Very helpful and knowledgeable when needed
They are always willing to help and answer any questions. You never feel alone without help!
They are very helpful and responsible
They are ok with helping you
GREAT attitudes. Really pumped about the company and and extremely encouraging and helpful.
Review from Customer Success Dept
Love working with clients. Love managing client accounts.
Very understanding and accommodating! Flexible about needing time off
Conscientious and hard working under undermanned circumstances
Helpful in everything you need
When you need something they come with what you need.
Understanding, encouraging, friendly, really want us to succeed
The leadership team is down to earth, open to ideas and always moving us forward!
Review from Admin Dept
My only complaint about leadership would be that they make unrealistic demands at times or they expect you to change things without looking at the impact of that change holistically
I love the leadership in my region. They are extremely hands on with their employees. They are a major part of the training as well as the work environment. They always offer additional training amd positive reinforcement when needed. They don't talk down to us preparers and they praise when due.
Review from Operations Dept
That we all work as a team.
Review from Customer Support Dept
They are very talent when it comes rondo taxes
Review from Admin Dept
What does the leadership team need to get better at?
leadership extremely weak. I really like them individually, but I'm not confident in their abilities to manage our company and am concerned overall for the company's survival under their leadership. It could be a really great company with a strong leadership team
Review from Customer Success Dept
The leadership team needs to understand that using fowl language when addressing an employee is never a good idea.
Updating and providing equipment that works. It is unacceptable to not have heat in an office when its -24 degree wind chill outside. It is unacceptable to have your computer to malfunction everyday. The computers are at least 20 years old and my monitor is 10 inches.
To be honest and real
Stop having personal issues and management weighing the issues and not taking sides. And try and resolve the problem.
Their patients to train new employees
Contact people like you say you will.
Everything. Literally everything. They are horrible.
Listening to their specialists and being honest when identifying both successes and gaps.
Review from Operations Dept
Explaining how that working here does not give you a life.
Employee relations and proper communication about training.
Review from Customer Support Dept
Need a lot of organization and keep employees informed. There is a lot of favoritism and descrimination.
Review from Operations Dept
everything must be changed if you ask me
Review from Admin Dept
Working with the software them selves
Have a more hands-on, physical presence.
Review from Customer Support Dept
get organized and start early
Review from Admin Dept