Constant turnover at branch caused poor customer service.
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A decent base salary & company car. Car was important because of a large geographic territory.
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Field sales professionals were treated like a number & direct management fostered a culture of do as I say or I’ll enact disciplinary actio
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Inconsistent message to field sales & an attitude of not worrying about each customer because LKQ is so large, we will get more business.
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It was not so much the interview process that was the problem. The on boarding & training was lacking, causing a difficult start on the job.
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Inconsistent message to the field. As an example, LKQ decided to purchase thousands of Guniwheels, which are drastically overpriced & when they didn’t sell, field sales reps were told to sell 100 each or face disciplinary action. Management Bonus Program was based on margins but field dales on re
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