Nextiva Employee Reviews | Comparably
Nextiva Empresa Reclamada
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. leer más
Esta empresa acepta comentarios de empleados verificados
EMPLEADOS
PARTICIPANTES
538
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18877

Nextiva Employee Reviews

Out of 1405 Nextiva employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Nextiva improve their work culture. The Ventas team, with 95% positive reviews, reports the best experience at Nextiva compared to all other departments at the company. The Administración team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.

¿Qué es lo que más te gusta del equipo de liderazgo?

Leadership Reviews

their openness and transparency on company progress

Revisión Review del Departamento de HR · Publicado hace 4 años

Respect from peers, Diversity, Freedom to think creatively, Tools to succeed, Trust from leaders, Accountability from leaders,

Revisión Publicado hace 4 años

They always take care of improving, removing stoppers/solving problems, and growing. They care about your experience working at Nextiva. They recognize the members' achievements.

Revisión Publicado hace 4 años

They are truly empathetic, genuine and promote a growth minded culture.

Revisión Publicado hace 4 años

easy to reach, people oriented, clear goals

Revisión Publicado hace 4 años

¿En qué necesita mejorar el equipo de liderazgo?

Leadership Reviews

Transparency, honesty, communication, and planning.

Revisión Publicado hace 4 años

Executive leaders need work on creating a company identity. Departmental leaders need to work on roles and responsibilities

Revisión Review del Departamento de HR · Publicado hace 4 años

Sharing the needs of the business, touting the wins and creating inspiration through the losses. They need to have a different perspective in viewing Nextiva's workforce. This is an entirely different company than it was 18 months ago.

Revisión Review del Departamento de HR · Publicado hace 5 años

They need to get better at taking responsibility for this company tanking

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

We need to get better at our values, especially Caring for our people. We are burnt out, and when you hear that work/life balance is not valued it's difficult to invest yourself as an employee when you don't feel you are truly valued and that 24/7 work is more important.

Revisión Review del Departamento de HR · Publicado hace 5 años

¿Cuál es la mejor parte de su paquete de compensación?

Compensation Reviews

Competitive pay and flexible schedule.

Revisión Publicado hace 4 años

The unlimited time off and the ability to use it

Revisión Review del Departamento de HR · Publicado hace 4 años

Major medical insurance, Saving funds, and the Christmas bonus are the most relevant benefits for me.

Revisión Publicado hace 4 años

The compensation is great, but the fact that the company prompt daily mental well being for it's employees is a breathe of fresh air among the corporate world.

Revisión Publicado hace 4 años

they are very competitive in the market

Revisión Publicado hace 4 años

¿Por qué te sientes infravalorado y qué te haría sentir mejor con respecto a tu compensación?

Compensation Reviews

Timely market increases to reflect the position responsibilities.

Revisión Review del Departamento de HR · Publicado hace 4 años

Compensation does not account for tenureship/experience. When increases come, they almost set everyone on the same level regardless of experience. The Increase in quick promotions on lower level Vs higher level positions is a major contributor to that. Education credit/benefits should be available.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Pay Scale on par with the industry.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

I love working at Nextiva but my position here requires a lot of work & a lot of hours. I came in at a lower salary (because it's a great company) and unfortunately, they haven't made it a priority to increase my pay to fair market value, while bringing in others at that rate with increased budget.

Revisión Review del Departamento de HR · Publicado hace 5 años

It is not obvious how to follow up or improve on specific skills connected to my position, and I'm expected to learn additional tech skills on my own. So, I'm not in a position to ask for a better wage. I'd like to be an "XBert" technician, but that course was shelved.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

¿Cuáles son algunas de las mejores cosas de tu equipo?

Team Reviews

They are talented and smart.

Revisión Publicado hace 4 años

They do their jobs and have fun

Revisión Review del Departamento de HR · Publicado hace 4 años

Diverse group of people with a singular goal.

Revisión Publicado hace 4 años

We are a collaborative team. Everyone is always open to help in any situation.

Revisión Publicado hace 4 años

They are always ready to help, smiling, genuine and driven to be great at their crafts.

Revisión Publicado hace 4 años

¿Qué necesitan mejorar sus compañeros de trabajo y cómo podrían trabajar mejor juntos?

Team Reviews

being more supportive and inclusive. A lot of team members hold information to themselves it doesn't feel collaborative.

Revisión Review del Departamento de HR · Publicado hace 4 años

Onboarding technicians need more training and they need to slow down and make sure builds and build updates are done correctly the first time.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

They need to be able to read and write in English

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

everyone is too busy to interact and seem bothered when asked for help because of the amount of work. Some coworkers are great, others not so much.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

i prefer interaction via web :)

Revisión Review del Departamento de Producto · Publicado hace 5 años

¿Qué es lo más positivo de la cultura y el medio ambiente en su empresa?

Environment Reviews

The excitement around the growth happening

Revisión Review del Departamento de HR · Publicado hace 4 años

The freedom and ability to use independence as a gauge of accomplishment.

Revisión Publicado hace 4 años

Nextiva takes care of your professional growth.

Revisión Publicado hace 4 años

The fact that everyone has been genuine, not a fake genuine, but truly being themselves.

Revisión Publicado hace 4 años

Everyone is friendly and ready to help

Revisión Publicado hace 4 años

¿Qué hay que cambiar para mejorar la cultura de la empresa?

Environment Reviews

See previous comments on leadership

Revisión Review del Departamento de HR · Publicado hace 4 años

All the managers need to be fired

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

Old school micro management needs to go.

Revisión Review del Departamento de Ingienería · Publicado hace 5 años

leaders need to understand their role in culture. It's not just free food and games and contests. Leaders at all levels need training on how to manage and lead

Revisión Publicado hace 7 años

¿Qué es lo que más te gustó del proceso de entrevista?

Interviews Reviews

I had 3 interviews! Overall, great experience.

Revisión Review del Departamento de HR · Publicado hace 5 años

I was told exactly what I would be working on and who I’d be working with. There was a lot of transparency about what the role entailed. Including the difficulties and challenges that I could expect to come a

Revisión Review del Departamento de Ventas · Publicado hace 6 años

We take the time to vet for more than just skills. We look for great people with a good heart, who are caring and positive and that will add to the company culture we are building.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 6 años

Meeting my manager was key. I knew from that moment that I would take the job.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

I got to meet a few people I would be working with which was great and gave me a good idea of the team and what it would be like to take the job.

Revisión Review del Departamento de Producto · Publicado hace 6 años

¿Qué mejorarías en el proceso de entrevistas de tu empresa?

Interviews Reviews

There aren't any Interviews reviews of Nextiva yet.
Be the first to contribute a review.

¿Qué te hace más feliz en el trabajo?

Outlook Reviews

A chance to make an impact

Revisión Review del Departamento de HR · Publicado hace 4 años

Peers, the team, and overall company culture.

Revisión Publicado hace 4 años

The people and peers. It's the cross-departmental relationships.

Revisión Review del Departamento de HR · Publicado hace 4 años

I feel happy When I receive good feedback/scorecards, when I extend offers and when the candidates are so happy in the process.

Revisión Publicado hace 4 años

I am valued, respected by my peers and challenged by my work.

Revisión Publicado hace 4 años

¿Qué está mal y cómo se puede mejorar?

Outlook Reviews

It's not that anything is wrong, to be honest the only reason anyone works is to remain financially independent, so I come to work to continue that. It's just a part of life, not necessarily something to look forward to.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Too many contractors, It's overwhelming how many people join and leave. We can't keep up.

Revisión Review del Departamento de Ingienería · Publicado hace 5 años

I'd like the autonomy and latitude to provide support, per what the business needs, not what my executive leader's OKRs say.

Revisión Review del Departamento de HR · Publicado hace 5 años

I feel that my voice is not hear and I'd like more team-building activities/happy hours to get to know our team.

Revisión Review del Departamento de HR · Publicado hace 5 años

Nothing is going wrong, I just am not excited to be stuck in an exchange of my time for a paycheck. I have a long list of things I would prefer to do that come before work. I see work as a necessary evil in my life until financial independence can be reached.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

¿Qué es lo que más te gusta de tu empresa?

Outlook Reviews

The business is super interesting and the technology is amazing. It’s cool to be a part of it al

Revisión Review del Departamento de Ventas · Publicado hace 6 años

I think it’s a good time to be in tech and Nextiva is a good fit for me at this particular point in my career. I’m getting a lot from my experience h

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

We’re growing really fast. Our team has doubled since I started so it’s an exciting place to be working in 2

Revisión Review del Departamento de Producto · Publicado hace 6 años

The office culture is really key. It’s hard to get a good sales culture too so I’ve been impressed with how Nextiva has achieved the balance of competition and teamw

Revisión Review del Departamento de Ventas · Publicado hace 6 años

Nextiva is a secure and solid business in a growing market. I really like that I know I have job security here.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

Outlook Reviews

I would like to see more paid time off. I think it’s important to allow your people to get some rest each year and get a good vacation. Nextiva has an OK policy around leave but it could be bette

Revisión Review del Departamento de Ventas · Publicado hace 6 años

More visibility over what drives promotions. There’s little performance review structure so it’s not clear to all levels why one person is promoted over anot

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

A better range of outside training programs. I have some skills I need to work on and the programs that are internally available don’t cover all area

Revisión Review del Departamento de Producto · Publicado hace 6 años

I’d like to see faster launch times on the technology side. We are waiting on improvements to share with our customers and it takes a long time to get things progressin

Revisión Review del Departamento de Ventas · Publicado hace 6 años

Pay for performance in my department could be good. I believe other departments have this in place but it’s not a part of the technology/development team at this time and I think it would be a good change to consider. People are motivated by mone

Revisión Review del Departamento de Producto · Publicado hace 6 años
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