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Princess Cruises Empresa Reclamada
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. leer más
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
¿Qué va mal y cómo puede mejorarse?
Not enough support, left on hold for up to 30 mins.
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¿Qué es lo que más te gusta de tu equipo directivo?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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