Princess Cruises Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Most of them have an open door policy and at least my direct management team is caring and tries to solve problems and passes feedback along.
Review from Customer Support Dept
they go to bat for us
Review from Customer Support Dept
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Princess Cruises yet.
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What is the best part about your compensation package?
My package is around 900 $ that was good for a galley steward
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The contact center handles a LOT of ever changing policies and product formation in addition to customer care that is not always pleasant. The pay raises are pitiful and the starting rate should be higher. Not to mention changes to the structure of our center that are 100% sales and profit centered
Review from Customer Support Dept
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
Review from Customer Support Dept
What are some of the best things about your team?
My company is great of on sea
Review from Customer Support Dept
They all know how to roll with the punches and support each other on hard days.
Review from Customer Support Dept
we are a family, we work so well together and we work fast
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We are all staff happy to work with princess cruise at the time our guest is happy to serve
Review from Customer Support Dept
The "core values" that they claim to uphold. At least most of the management in the contact center tries to utilize it and treats the employees with respect.
Review from Customer Support Dept
for the most part it is very positive
Review from Customer Support Dept
What needs to change to make the company culture better?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
Review from Customer Support Dept
What did you like most about the interview process?
I got to meet several different people who had been there for 5-20+ years. Everyone was kind.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
All the time when I I’m start the work I feel like I’m enjoy its is not my work like it’s fun it’s my task to complete and then going with frnds going to port shoping and eat th
Review from Customer Support Dept
my coworkers and my benefits
Review from Customer Support Dept
What's going wrong and how can it be improved?
Some executive changes brought a person or a few people who decided to outsource one pf our most important departments (BAD IDEA) because they only value sales. When I started at Princess, it was a wonderful work environment and I felt respected. Now? not so much
Review from Customer Support Dept
Not enough support, left on hold for up to 30 mins.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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