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Princess Cruises Claimed Company
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
What's going wrong and how can it be improved?
Not enough support, left on hold for up to 30 mins.
What do you like best about the leadership team?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Why do you feel undervalued and what would make you feel better about your compensation?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
What needs to change to make the company culture better?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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