Princess Cruises Employee Reviews
Out of 322 Princess Cruises employee reviews, 46% were positive. The remaining 54% were constructive reviews with the goal of helping Princess Cruises improve their work culture. The Customer Support team, with 72% positive reviews, reports the best experience at Princess Cruises compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Professional punctual approachable discipline tolerance
Posted 7 days ago
Patience, empathy, adaptability and humour
Most of the leadership team is approachable.
Thank you very much for the help
leadership team always guide and support to develope my skill,provide safety information and show us how to use the personal protective equipment ..
What does the leadership team need to get better at?
Having correct salary paid to staff , instead of staff working out their errors
Communication and returning calls they promised to return!
More stress and less staffing.
What is the best part about your compensation package?
The best part was my compensation package
My package is around 900 $ that was good for a galley steward
Review from Customer Support Dept
Good food and good cabin
fix salary for everyone ,
That it covers a health insurance while ure onboard
Why do you feel undervalued and what would make you feel better about your compensation?
Reasonable pay matching the market at least.
Because I don't have much money. Now is the time for money. I am not getting any proper value for the work I am doing now
My skills and education and even working experience is better than 95% of the crew onboard. The managers really need to be active listeners.
I m not available to get my salary and there is no one to help me to get it as Mumbai office is not supporting to anything. Just sitting there doing nothing.
lower pay than industry standard, little ability to earn incentive
What are some of the best things about your team?
All professional, all skilled at their jobs.
My company is great of on sea
Review from Customer Support Dept
Teamwork helps each other, a lot of respect, brotherhood and above all professionalism.
Great teamwork. All listen to their leaders an managers. many quit
Hard work dedicated team work
What do your coworkers need to improve and how could you work together better?
Team members need to work together to achieve goals. When I first came to this department, we were a cohesive team, now we are individuals. Some are struggling to keep their heads above water but still do not care.
What is most positive about the culture and environment at your company?
The family like culture exhibited by all employees
We are all staff happy to work with princess cruise at the time our guest is happy to serve
Review from Customer Support Dept
different cultures you learn a lot from the whole work team
safety procedures and the equipment
A positive company culture often prioritizes teamwork, communication and interaction among coworkers.
What needs to change to make the company culture better?
We need to have more recognition form upper management. They constantly state how great the onboard teammates are but never recognize shore side.
They need to implement de developmental plans, welcome plans for new joiners and REAL EFFECTIVE SUPPORT for their employees
Need to change all the Italian as they have chain in them thay don't like any other nationality to come over
The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
Review from Customer Support Dept
What did you like most about the interview process?
The day they gave me a job
How positive it was. The interview process is awesome.
Very Friendly and very informative
Challenging in providing your self
I know faces of change
What would you improve about your company's interview process?
There aren't any Interviews reviews of Princess Cruises yet.
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What makes you most happy at work?
Teammates experience attitude professional knowledge
Posted 7 days ago
Helping others do their jobs
All the time when I I’m start the work I feel like I’m enjoy its is not my work like it’s fun it’s my task to complete and then going with frnds going to port shoping and eat th
Review from Customer Support Dept
I love my job and seeing people healthy makes me feel wealthy
The work team and make the passengers happy with a best service
What's going wrong and how can it be improved?
Phone system and overall people skills
Need to talk to the low level of staff. And free talk to them
Some executive changes brought a person or a few people who decided to outsource one pf our most important departments (BAD IDEA) because they only value sales. When I started at Princess, it was a wonderful work environment and I felt respected. Now? not so much
Review from Customer Support Dept
Not enough support, left on hold for up to 30 mins.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Princess Cruises yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Princess Cruises yet.
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