Princess Cruises Culture | Comparably
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Princess Cruises Claimed Company
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more
EMPLOYEE
PARTICIPANTS
342
TOTAL
RATINGS
2001
Updated on: January 24, 2026

Princess Cruises Company Culture

Princess Cruises Culture

This score is derived from employee ratings & reviews
4.2/5
Princess Cruises' Overall Culture is rated B+

Top Rated Culture Dimensions

CEO Rating
A+
Retention
A
Outlook
A
Leadership
A-
eNPS
A-

Princess Cruises CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Jan Swartz Princess Cruises' CEO
Jan Swartz
81 /100
See More

Diversity at Princess Cruises

Top 50%Top 50% of Similar Size Companies on Comparably
C+

Diverse employees at Princess Cruises have rated Outlook, CEO Rating, and Executive Team as the highest categories they have scored

Women at Princess Cruises

Top 30%Top 30% of Similar Size Companies on Comparably
B

Women at Princess Cruises have rated CEO Rating, Executive Team, and Leadership as the highest categories they have scored

Princess Cruises eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 15%Top 15% of Similar Size Companies on Comparably

Recommend to a Friend?

30

Princess Cruises employees are 30% more likely to recommend Princess Cruises as a great place to work

59%Promoters
12%Passives
29%Detractors

Working at Princess Cruises

Working at Princess Cruises is rated highly by 342 employees, across various culture dimensions. Princess Cruises employees are most satisfied about CEO Rating, Retention, and Outlook categories, putting Princess Cruises’s culture in the Top 20% compared to similar sized companies on Comparably and in the Top 35% compared to other companies in Los Angeles. See below in detail how working at Princess Cruises was rated by employees.

Overall Company Culture at Princess Cruises

B+

Overall Company Culture at Princess Cruises is rated B+

Last updated 2 days ago

Top
20%

Princess Cruises ranks in the Top 20% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 342 Employees

View Results
0
20
40
60
80
100
Marketing
81
Marketing81
Customer Support
76
Customer Support76

Princess Cruises Employee Reviews

Out of 322 Princess Cruises employee reviews, 46% were positive. The remaining 54% were constructive reviews with the goal of helping Princess Cruises improve their work culture.

46%
54%
Positive Reviews46%
Constructive Feedback54%

Positive Reviews From Princess Cruises Employees

  • What makes you most happy at work?
    Teammates experience attitude professional knowledge
    Posted 9 days ago
  • What do you like best about the leadership team?
    Professional punctual approachable discipline tolerance
    Posted 9 days ago
  • What did you like most about the interview process?
    The day they gave me a job
Read More Positive Reviews

Constructive Feedback From Princess Cruises Employees

  • What needs to change to make the company culture better?
    We need to have more recognition form upper management. They constantly state how great the onboard teammates are but never recognize shore side.
  • What do your coworkers need to improve and how could you work together better?
    Team members need to work together to achieve goals. When I first came to this department, we were a cohesive team, now we are individuals. Some are struggling to keep their heads above water but still do not care.
  • What does the leadership team need to get better at?
    Having correct salary paid to staff , instead of staff working out their errors
Read More Constructive Reviews

Princess Cruises Company Information

Princess Cruises Company Overview

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.

Princess Cruises Mission, Vision & Values

Princess Cruises Mission Statement

Every day, and in every role, we are Consummate Hosts. We are warm, welcoming, respectful, and professional. Whether working with customers or each other, we are always creating relaxed and rejuvenating vacation experiences and lifelong memories. We value each other's talents, viewpoints, cultures, and contributions.

Princess Cruises Values

  • We serve
  • We respect our team
  • We innovate
  • We are consistent
  • We are accountable
  • We do it right
Princess Cruises Mission, Vision & Values
HeadquarterSanta Clarita, CA
United States of America
Websitewww.princess.com/
Founding Date1965
Company StatusPrivate

Princess Cruises Competitors

Princess Cruises competitors include Royal Caribbean International, Viking Cruises, and Carnival Corporation. Princess Cruises ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Princess Cruises compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Royal Caribbean International's Logo
    Royal Caribbean International
    4.7/5
  2. #2
    Princess Cruises' Logo
    Princess Cruises
    4.2/5
  3. #3
    Viking Cruises' Logo
    Viking Cruises
    4.0/5
  4. #4
    Carnival Corporation's Logo
    Carnival Corporation
    3.3/5
Learn More About Princess Cruises Competitors
  • Culture Video

Princess Cruises Employees

342 employees at Princess Cruises have reviewed Princess Cruises across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.

Overall, the 342 Princess Cruises employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Princess Cruises are not very pleased with their total compensation at Princess Cruises, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Princess Cruises are pleased with their team. 342 Participants grade the quality of their coworkers a B. The majority believe the meetings at Princess Cruises are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Princess Cruises believe the environment at Princess Cruises is positive. Most Participants believe the pace of work at Princess Cruises is extremely fast. About 21% of the employees at Princess Cruises work 8 hours or less, while 22% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Princess Cruises are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Princess Cruises employees generally work 10.8 hrs a day
Work Hours
A Day in the Life
Employees at Princess Cruises report the work pace is extremely fast
Work Pace
A Day in the Life
83% of Princess Cruises employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Princess Cruises employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
67% of Princess Cruises employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Princess Cruises employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
68% of Princess Cruises employees call their work environment positive
Environment

Joining Princess Cruises - Employee Onboarding

The prevailing opinion from employees about joining Princess Cruises is that the company was very prepared on their first day. Princess Cruises employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Princess Cruises Employee Onboarding

Princess Cruises KPIs and OKRs

Employees’ understanding of Princess Cruises' KPIs and OKRs is essential for its success. Out of 5 Princess Cruises employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.

AnswerPercent
Yes60%
No40%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?
Princess Cruises KPIs & OKRs

Princess Cruises CEO & Leadership

Princess Cruises CEO - Jan Swartz

Jan Swartz Princess Cruises' CEO
81 /100

Princess Cruises’s CEO Jan Swartz started in this role in 2013. Jan’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in Los Angeles. Princess Cruises’s CEO is highly regarded especially by employees in the Customer Support department, Female employees, and employees with 1 to 3 Years experience. However, employees with 3 to 6 Years experience, Asian or Pacific Islander employees, and employees with the company for 2 to 5 Years have a less favorable view of the CEO and believe there is room for improvement. Compared to Princess Cruises’s competitors, Jan Swartz ranks right above Viking Cruises CEO Torstein Hagen. Under Swartz’s leadership, Princess Cruises employee respondents are most happy about their Retention and the company’s Outlook. Environment and Office Culture are two areas, according to respondents, where Princess Cruises could stand to see real improvement.

Princess Cruises Leadership

The Princess Cruises Executive Team is rated a “B+” and led by CEO Jan Swartz, Chief Marketing Officer & Head of Sales Gordon Ho, and Executive Vice President, International Operations Anthony Kaufman

  • Jan Swartz CEO / President

    Jan Swartz CEO / President

    Jan Swartz serves as the CEO / President of Princess Cruises.

  • Gordon Ho Chief Marketing Officer & Head of Sales

    Gordon Ho serves as the Chief Marketing Officer & Head of Sales of Princess Cruises. Gordon started at Princess Cruises... read more

  • Anthony Kaufman Executive Vice President, International Operations

    Anthony Kaufman serves as the Executive Vice President, International Operations of Princess Cruises. Anthony started at... read more

  • Simeon Waldron Senior Vice President / Chief Financial Officer

    Simeon Waldron serves as the Senior Vice President / Chief Financial Officer of Princess Cruises. Simeon started at... read more

  • Mario Siebaldi Senior Vice President Guest Operations

    Mario Siebaldi serves as the Senior Vice President Guest Operations of Princess Cruises.

  • Alan Wilson Vice President Marine, Fleet Operations

    Alan Wilson serves as the Vice President Marine, Fleet Operations of Princess Cruises. Alan started at Princess Cruises... read more

  • Rai Caluori EVP Fleet Operations

    Rai Caluori serves as the EVP Fleet Operations of Princess Cruises.

  • Ed Ramaekers Vice President Technical Operations

    Ed Ramaekers serves as the Vice President Technical Operations of Princess Cruises. Ed started at Princess Cruises in... read more

  • Dave Musselwhite VP, Finance & Admin.

    Dave Musselwhite serves as the VP, Finance & Admin. of Princess Cruises.

See More Executives

Explore Princess Cruises Leadership Team

Princess Cruises Salaries

How much does Princess Cruises pay?

How much do people at Princess Cruises get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Princess Cruises is $127,907, or $61 per hour, while the estimated median salary is $118,705, or $57 per hour.

At Princess Cruises, the highest paid job is a Creative Director at $265,539 annually and the lowest is a CS Rep at $47,285 annually. Average Princess Cruises salaries by department include: Design at $130,929, Product at $193,386, Marketing at $101,173, and Business Development at $142,335. Half of Princess Cruises salaries are above $118,705.

91 employees at Princess Cruises rank their Compensation in the Top 50% of similar sized companies in the US (based on 278 ratings) while 88 employees at Princess Cruises rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 92 ratings).

Salaries contributed from Princess Cruises employees include job titles like Architect and Business Analyst. Comparably data has a total of 4 salary records from Princess Cruises employees.

Last updated 9 days ago.

1st Percentile
$71k
$71k1st Percentile
17th Percentile
$95k
$95k17th Percentile
33rd Percentile
$118k
$118k33rd Percentile
50th Percentile
$163k
$163k50th Percentile
67th Percentile
$212k
$212k67th Percentile
83rd Percentile
$243k
$243k83rd Percentile
100th Percentile
$266k
$266k100th Percentile
$127,907*
Average Compensation
$118,705*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Princess Cruises Salaries by City

Princess Cruises Salaries by Department

Explore Princess Cruises Salaries

Diversity & Inclusion at Princess Cruises

Diverse employees at Princess Cruises score the company 67/100 across various culture categories, placing Princess Cruises in the Top 50% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Princess Cruises across various culture dimensions.

Ranked Culture the Highest

Women 75/100
Department - Customer Support
Men N/A/100
Diverse Employees 81/100
Department - Marketing

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore Princess Cruises Diversity & Inclusion

Princess Cruises Perks & Benefits

Financial Benefits

  • 401K / Retirement Plan
Explore Princess Cruises Perks and Benefits

Princess Cruises PTO

Princess Cruises' PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Princess Cruises' 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Princess Cruises' benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy33%
Office Meals0%
401k Contribution67%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes100%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo25%
$1000 -$1500/mo0%
$500 -$1000/mo25%
Less than $500/mo50%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Princess Cruises PTO Policy

Princess Cruises Careers

Princess Cruises Jobs

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Overview of Candidates Interested in Princess Cruises on Comparably

Candidates By Department

All Industries
31%
Marketing
23%
Design
15%
Product
8%
Operations
8%
Other
15%

Candidates By Location

Los Angeles
77%
Santa Clarita
8%
Pomona
8%
Burbank
8%

Frequently Asked Questions regarding Princess Cruises

Who is the CEO of Princess Cruises?

Princess Cruises CEO is Jan Swartz, their score by employees is 81

What is Princess Cruises eNPS?

The eNPS for Princess Cruises is 30

What is the salary for Senior Developer in Princess Cruises?

Senior Developer average salary in the US is 143k

What are the salaries in the Customer Support in Princess Cruises?

The average salaries for Customer Support in Princess Cruises is 133k

Who are Princess Cruises competitors?

Princess Cruises main competitors are Royal Caribbean International, Viking Cruises, Carnival Corporation

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