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Princess Cruises Claimed Company
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more
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Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
What are some of the best things about your team?
They all know how to roll with the punches and support each other on hard days.
What did you like most about the interview process?
I got to meet several different people who had been there for 5-20+ years. Everyone was kind.
What do you like best about the leadership team?
Most of them have an open door policy and at least my direct management team is caring and tries to solve problems and passes feedback along.
What is most positive about the culture and environment at your company?
The "core values" that they claim to uphold. At least most of the management in the contact center tries to utilize it and treats the employees with respect.
What's going wrong and how can it be improved?
Some executive changes brought a person or a few people who decided to outsource one pf our most important departments (BAD IDEA) because they only value sales. When I started at Princess, it was a wonderful work environment and I felt respected. Now? not so much
Why do you feel undervalued and what would make you feel better about your compensation?
The contact center handles a LOT of ever changing policies and product formation in addition to customer care that is not always pleasant. The pay raises are pitiful and the starting rate should be higher. Not to mention changes to the structure of our center that are 100% sales and profit centered
Other Employee Reviews for Princess Cruises
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