Smartsheet Employee Reviews

Horrible place to work. Legally questionable subscription model, lagging innovation, and quarterly layoffs that seem to target pregnant women and new mothers. This company is rotten to the core.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

I am really happy to be part of Smartsheet. Here I can find everything that I was looking for - great multicultural environment, interesting projects, possibility to learn and grow.

Revisión Review del Departamento de Ingienería · Publicado hace un año

real opportunities to grow and collaborative cross-teams, interesting work and engaged colleagues

Revisión Review del Departamento de Ingienería · Publicado hace un año

Substandard product marketed by mediocre messaging sold by coin operated hucksters (sales leadership)

Revisión Review del Departamento de Ventas · Publicado hace un año

I have loved working at Smartsheet for the last 5 years and envisioned crossing a 10 year milestone but I would say the last 6-8 months has really made me start to question that future. I have watched peers depart due to poor leadership decisions wondering if I too should look elsewhere

Revisión Review del Departamento de Ventas · Publicado hace un año

Their openness and that they really seem to care about the company, the employees and the customers.

Revisión Review del Departamento de Ingienería · Publicado hace un año

I like their transparency and approachability

Revisión Review del Departamento de Ventas · Publicado hace un año

don't have enough visibility to say

Revisión Review del Departamento de Customer Success · Publicado hace un año

open communication, smart, clear, invested

Revisión Review del Departamento de Ingienería · Publicado hace un año

Transparent leadership during the acquisition

Revisión Review del Departamento de Legal · Publicado hace un año

The leadership team was put in place to do the bidding of Vista and Blackstone. Their goal is to slash costs and move as many jobs as possible overseas. They cannot be trusted.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

Communicating our long term company plan against a timetable that we are committed to. I've noticed more and more over the last couple of years that we hear about focus areas that seem to disappear after a few months.

Revisión Review del Departamento de Ventas · Publicado hace un año

Our culture has devolved to one of 'Naked Emperor Syndrome', pervasive mediocrity, an echo chamber of self-congratulatory smugness, tone deafness to customer experience (USM, anyone?)--working here is lukewarm stew with nothing recent as a source of pride

Revisión Review del Departamento de Ventas · Publicado hace un año

Releasing all-encompassing product/subscription changes when they are ready, not prematurely to grow valuation for an acquisition and leave Rev teams in the dark while they try to explain it all to existing customers.

Revisión Review del Departamento de Ventas · Publicado hace un año

Fair pay, and better benefits again. Compensation plan is unbelievably complex w/ no transparency. Signed a legally binding contract to get paid out on commission, and commission team couldn't get Captivate IQ working so payment is severely incorrect and has been deferred to next month for everyone.

Revisión Review del Departamento de Ventas · Publicado hace un año

Multisport card. meal vouchers, additional benefits by nicely done job, additional health package.

Revisión Review del Departamento de Ingienería · Publicado hace un año

if the company/department wins, i win

Revisión Review del Departamento de Customer Success · Publicado hace un año

flexible PTO, remote work, base salary, health insurance

Revisión Review del Departamento de Ingienería · Publicado hace un año

Total pay is equivalent to other tech companies.

Revisión Review del Departamento de Legal · Publicado hace un año

Healthcare and Dental Insurance Coverage

Revisión Review del Departamento de Ventas · Publicado hace un año

Eliminated RSUs when we went private and did not make salary adjustments. This reduced the pay of most employees by 10's of thousands of dollars. They also increased the costs for all healthcare plans, which are not very good. Deductables are high and you need prior auths for many routine things.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

Paid in alignment to the industry standard for my role.

Revisión Review del Departamento de Ventas · Publicado hace un año

Comp is below market, we've lost the variable of RSU's, we've little opportunity to either make the company a better place and/or get paid when we do--it has become a 'do your job, collect your pay' culture

Revisión Review del Departamento de Ventas · Publicado hace un año

There has been no signs of company leadership addressing the tangible decrease in the value proposition of being a Smartsheet employee from being public to private (ESPP, RSU, etc). On top of that many of hurdles employees have faced lately in regards to USM were unnecessary due to poor planning.

Revisión Review del Departamento de Ventas · Publicado hace un año

We paused millions of dollars worth of scheduled true ups and provided no quota relief. This will be the worst W-2 filed for most sales/cs employees.

Revisión Review del Departamento de Ventas · Publicado hace un año

There are a small handfull of good, honest employees, but they are rapidly leaving or being pushed out.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

My team is great! They all are always ready to help each other, they are proactive and really good engineers and people.

Revisión Review del Departamento de Ingienería · Publicado hace un año

Everyone is very welcoming and willing to help.

Revisión Review del Departamento de Ventas · Publicado hace un año

team collaboration and unity / supportiveness

Revisión Review del Departamento de Customer Success · Publicado hace un año

communicative, friendly, personably, smart, engaged, diligent

Revisión Review del Departamento de Ingienería · Publicado hace un año

Coworkers are great--nothing to get excited about when it comes to pending interactions--company culture has washed out all the fun and excitement

Revisión Review del Departamento de Ventas · Publicado hace un año

Leadership needs to work on improving the overall culture. ICs are burnt out and the culture is negative making it unpleasant day-to-day

Revisión Review del Departamento de Operaciones · Publicado hace un año

Stop playing politics and realize we're all part of the same team, working towards the same goals for our customers.

Revisión Review del Departamento de Producto · Publicado hace un año

Motivation, less ego, curiosity, and a willingness to put their own interests aside to care for the best interests of others.

Revisión Review del Departamento de Ventas · Publicado hace un año

They need to be better at team work and realize we are all working towards the common goal of taking care of our customers.

Revisión Review del Departamento de Finanzas · Publicado hace un año

There is nothing positive about the culture. The loss of morale over the last 2 years is stunning.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

That it takes under consideration the people as well. The job is also taken very seriously and the needs of the customers as well.

Revisión Review del Departamento de Ingienería · Publicado hace un año

The immediate team atmosphere -

Revisión Review del Departamento de Ventas · Publicado hace un año

supporting, somewhat catering, interested, appealing

Revisión Review del Departamento de Customer Success · Publicado hace un año

My direct manager and skip level are great Leaders.

Revisión Review del Departamento de Ventas · Publicado hace un año

Complete cultural tear down rebuilding to something more akin to start up

Revisión Review del Departamento de Ventas · Publicado hace un año

Clear compassion and caring for the workforce, replacement of the compensation taken away, Managers receiving more people leader training, more insight into other orgs outside of your own - create a 1 team 1 dream attitude

Revisión Review del Departamento de Operaciones · Publicado hace un año

Pay people for the work they do.

Revisión Review del Departamento de Ventas · Publicado hace un año

we don't need someone to tell us how awesome our TAM is. we need someone to be real, honest, and authentic in the way in which the USM rollout has poorly impacted customers and employees. to this day, there is no clear expectation of how USM is supposed to work, poor reporting, misaligned details.

Revisión Review del Departamento de Ventas · Publicado hace un año

Compensation. Pay and overall benefits. Increasing Health Insurance Premiums by $100/month and then bragging about being a positive place for mental health is incredibly tone-deaf. Healthcare insurance companies are already lacking in care for their customers. Passing the costs to employees is cruel

Revisión Review del Departamento de Administración · Publicado hace un año

It was also fast and clear

Revisión Review del Departamento de Finanzas · Publicado hace 5 años

Very non traditional. They wanted to hear stories not a laundry list

Revisión Review del Departamento de Mercadotecnia · Publicado hace 6 años

People are very nice and easy to work with

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

The people I interviewed with were very organized in what they were interviewing for. Each person was very courteous of my time and the time of the other interviewers

Revisión Review del Departamento de Mercadotecnia · Publicado hace 7 años

Multiple interviews with different leaders, invested in their talent

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 7 años

Can't answer this. My interview was many years ago and didnt follow the process thats in place today.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

Interesting projects; possibility to grow, achieve more and prosper.

Revisión Review del Departamento de Ingienería · Publicado hace un año

Flexibility and learning new things - the networking has been great.

Revisión Review del Departamento de Ventas · Publicado hace un año

being adequately recognized and tasked with rewarding activities

Revisión Review del Departamento de Customer Success · Publicado hace un año

Collaborating with my team and customers.

Revisión Review del Departamento de Ventas · Publicado hace un año

interesting work, challenging work, engaged team

Revisión Review del Departamento de Ingienería · Publicado hace un año

At this point, i dont see things turning around. They've burned too many key customers that cant be replaced because the technology is lagging behind competitors. They've also eliminated too many key people with the skills and knowledge to fix things.

Revisión Review del Departamento de Ventas · Publicado hace 4 meses

Return to original core values: great product empowering everyone with customer success our number one priority by massively outperforming all competition

Revisión Review del Departamento de Ventas · Publicado hace un año

In my 5 year tenure at SMAR this is the least confident I have been in my outlook of SMAR. Many employee departures on a weekly basis, GTM teams getting kicked in the teeth with USM, customers loyalty & confidence decreasing, lower employee value proposition w/benefits as private company, underpaid

Revisión Review del Departamento de Ventas · Publicado hace un año

See comments in previous responses

Revisión Review del Departamento de Operaciones · Publicado hace un año

USM rollout is a failure and front line account teams have to take the brunt. Constant changing an no advance awareness (DS going BACK to per sku in August, but no awareness unless stumbling on road map line item). We're pushing customers now to consumption (they're no happy) but it'll change again

Revisión Review del Departamento de Customer Success · Publicado hace un año

The growth and opportunity to have an impact

Revisión Review del Departamento de Mercadotecnia · Publicado hace 7 años

The career growth and financial opportunities.

Revisión Publicado hace 7 años

It would be great to have a more concrete plan in place in order to make processes better for certain teams.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 7 años

Clearer path to a new role, more career growth processes outlined.

Revisión Publicado hace 7 años