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Telvista Empresa Reclamada
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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This has been great job for years, when the last management changed we lost contract after contract and the one I'm on the HC went from around 500 to 70 or so. Now I don't know what the direction is.
Brevemente describa su total experiencia en el trabajo
Good experience for the first 15 years or so; but since we've downsized, the clients expectations have exceeded the caliber of employee we've provided.
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¿Qué es lo mejor de tu paquéte de compensación?
What compensation package are you talking about?
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¿Qué es lo que más te gusta de tu equipo directivo?
Leadership team are a friendly group
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
We look out for each other
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¿Qué son algunas de las mejores cosas de tu equipo?
We all try to take care of each other
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
We try to resolve our customers issues so they have a better experience for our client
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¿Qué es lo que más te gusta de tu equipo directivo?
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
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¿Qué son algunas de las mejores cosas de tu equipo?
For now it appears they will do anything I ask, but they are not performing the job I hired them to do. Most of them have to help the frontline take calls and not work offline for my customers.
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¿Qué va mal y cómo puede mejorarse?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
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¿Qué va mal y cómo puede mejorarse?
if I am wrong and the Head Count is at its maximum then this account is where it is supposed to be. If the Head Count is low like I perceive then we're not doing the correct process to improve it. This starts from a culture you will on hire agents from a certain price range.
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