Telvista Employee Reviews
Out of 1007 Telvista employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Telvista improve their work culture. The HR team, with 98% positive reviews, reports the best experience at Telvista compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
I feel like I work the right amount to have a life as well and enjoy it when I am at work.
Review from Operations Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I am always being mentored and developed
Review from Business Development Dept
Collaboration techniques. They establish different venues to communicate to the company. They target "What's Important" to share for each of the meetings. Great Job!!
Review from Operations Dept
Our leadership team keeps us informed as business needs require.
Review from HR Dept
I love Telvista Leadership Team! Everyone is always so eager to assist. I feel like my professional and personal development is priority.
Review from Business Development Dept
I feel the leadership team is responsive to feedback and do what they can to make it a great workplace.
Review from Operations Dept
What does the leadership team need to get better at?
Listening to the needs of their employees
Review from Customer Success Dept
They need more American-based contracts. American customers hate talking to foreigners
Review from IT Dept
communication empathy understanding caring willingness to help
Review from Customer Support Dept
Provide employees with better incentives to come to work as well reward with pay suitable for the economy we live in
Review from Sales Dept
taking concerns more seriously and being far all around respond to issues faster
Review from Customer Support Dept
What is the best part about your compensation package?
It includes benefits that most companies list as a fee. The pricing is competitive and the insurance coverage is great!
Review from Operations Dept
Benefits are acceptable and actual compensation needs improvement.
Review from HR Dept
Being paid competitively and fairly
Review from Business Development Dept
In addition to regular pay, there is the ability to get paid extra for performance.
Review from Operations Dept
Telvista works with our health insurance, and 401K partners to get the very best coverage every year.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We haven't had a yearly raise. We aren't getting our service recognition days. We get told to expect positive changes to our benefits, only for it to be negative.
Review from Customer Success Dept
I don't feel undervalued, everyone makes me feel truly valued at Telvista.
I have to work onsite when the majority are off-site. That is like giving them a $200 month pay raise while the onsite employees are pushed further financially to the edge by their lower compensation.
Review from IT Dept
no raises or cost of living increases yearly. Health care is so high and not affordable.
Review from Operations Dept
Higher pay and much better benefits.
Review from IT Dept
What are some of the best things about your team?
Awesome Support, Employee Investment, Teamwork, Alert and Competent of the roles and responsibilities of each area..
Review from Operations Dept
Camaraderie, teamwork, communication and willingness to assist.
Review from HR Dept
We are a family. Everyone has each other back both at work and outside of work. We all understand life happens and we all band together to help in our times of need. Truly the best team I have ever been apart of. I look forward to logging in every day because of teammates!
Review from Business Development Dept
everyone pitches in to get things done and not much finger-pointing when things go wrong just focus on solutions.
Review from Operations Dept
The positive attitudes they all have as well as the brainstorming sessions so we can constantly improve.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
nothing we're all here to earn a living
Review from Sales Dept
they need to improve their knowledge
Review from Customer Success Dept
Be more open to receiving info from a seasoned employee without taking offense.
Review from Customer Support Dept
less meeting about personal life business only
Review from Admin Dept
Instead of making things a competition. We need to realize that; either we all win together or we all fail together.
Review from Admin Dept
What is most positive about the culture and environment at your company?
The company culture is around value for the employee and their families. It creates a fun culture which actually motivates employees. Telvista is an exciting place to work! There is hardly a dull moment and HR/Management consistently reflect your best interest. I love that!!
Review from Operations Dept
Telvista is a pro employee friendly work environment.
Review from HR Dept
We are a family! We have each others back and always encourage each especially on the hard days!
Review from Business Development Dept
People work hard and there is a sense of accomplishment, but we also have fun.
Review from Operations Dept
The Funster Committee. This team is compiled of all departments from frontline agents to management. They gather twice a month to decide on fun activities for the employees to promote a positive environment.
Review from Customer Support Dept
What needs to change to make the company culture better?
More incentives and Higher Base Pay
Review from Sales Dept
Hire a staff that is conducive to the job description
Review from Sales Dept
Open, effective, and transparent communication, better performance rewards, flexibility, fun environment
Review from Customer Support Dept
We should be able to have TV or music or something going in the background. Things like that are scientifically proven to improve the overall atmosphere of the workplace. Also, there's a ton of ppl with ADHD here, and if it's slow we need some form of mental stimulation outside of reading work docs.
Review from Customer Support Dept
What did you like most about the interview process?
The managers interviewing me seemed interested in what I had to say.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Telvista yet.
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What makes you most happy at work?
The opportunities given to make improvements, grow the company through providing excellent services and the opportunity to grow and learn more about areas that can be improved in each person's career path or personal endeavors.
Review from Operations Dept
My team members and work environment
Review from HR Dept
My team! We are a family and truly enjoy each others company
Review from Business Development Dept
Working with and interacting with friends throughout the day.
Review from Operations Dept
The work environment. The people I work with are very energetic, and happy to be here
Review from Customer Support Dept
What's going wrong and how can it be improved?
Bring more agents that are qualified to do the job so there's not so much turnover.
Review from IT Dept
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Review from Customer Support Dept
you can make $3000 on day and stay all day but next day take 5 calls and make no money and are sent home that affects are pay and as a single parents its hard when you dont make 80 hours a week lucky to see 60 hours a pay period and then was told we would get a raise after so long and nothing
Review from Customer Support Dept
Not enough support if you don't understand a certain trainer teaching style more help on calls all the trainers say different things
Review from Customer Support Dept
Management needs to allow me to do my own thing, not hover over me every second of the day, and ask me questions that I don't have a answer, because I literally just walk in.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Telvista yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Telvista yet.
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