Telvista Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Focus on your employees and giving back to those who are building your company from the ground up.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I can't say. I don't know them.
Review from Customer Success Dept
The ones I have had interaction with are always respectful and courteous.
Review from Customer Success Dept
that fact that you can ask any question & there is always a support team
Review from Customer Success Dept
What I like most about my leadership is the care and compassion that they show to their team. It is imperative to have team leaders who understand when "life" happens, and how to work with their teammates and not against them. For these reasons, I am thankful for my leadership.
Review from Customer Success Dept
They are always available for me.
Review from Customer Success Dept
What does the leadership team need to get better at?
Listening to the needs of their employees
Review from Customer Success Dept
Developing employees and not telling them that they are not qualified for the job. Communication style is very poor
Review from Customer Success Dept
The leadership team is doing what they have with what they have. They need an assistant. Most of the workload from out management is delegated to us because our management isn't able to complete it. This is not a part of our job description or something we are being compensated for on our paychecks.
Review from Customer Success Dept
What is the best part about your compensation package?
the bonus structure and the potential
Review from Customer Success Dept
PTO and Holidays as well as the bonus structure, its realistic.
Review from Customer Success Dept
Realistic and achievable bonuses that are attainable
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We haven't had a yearly raise. We aren't getting our service recognition days. We get told to expect positive changes to our benefits, only for it to be negative.
Review from Customer Success Dept
other team members expected to meet same standards
Review from Customer Success Dept
I believe an additional 2$ should be added.
Review from Customer Success Dept
I consider myself essential to this dept. I bring many things to the table, such as the ability to be flexible and to go with the flow ( this is huge, given this position is not consistent with its duties, there are changes every day that happen). I am more than qualified and would love a raise.
Review from Customer Success Dept
I need more competitive pay, benefits that cover more than the bare minimum and more perks from the company.
Review from Customer Success Dept
What are some of the best things about your team?
We truly work as a team. Everyone pitches in. Everyone has each others back.
Review from Customer Success Dept
They're some of the hardest, most dedicated and determined group of people I've ever encountered.
Review from Customer Success Dept
supportive, fun, & caring, kind, helping
Review from Customer Success Dept
Some of the best things about my team are that they will always lend a hand to their other teammates. If we see that someone may be struggling or needing some help finishing tasks, we jump in where we are needed.
Review from Customer Success Dept
They are all ready to help when someone is in need.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
they need to improve their knowledge
Review from Customer Success Dept
This is for half of my co-workers. They need to work on being more proactive. We are all in the same position but I have to responsible for micromanaging half of my co-workers or the job won't get done.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Co-workers, they are in this with you and are your best resource.
Review from Customer Success Dept
access to knowledge to do our job
Review from Customer Success Dept
that we get to work from home
Review from Customer Success Dept
The family feeling that comes with working here. We all come from different walks of life but all mesh well together.
Review from Customer Success Dept
Everyone is really nice. No matter what they have to say or how much they want to say it, they're nice about it,
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The work I do and the people on my team
Review from Customer Success Dept
Knowing I'll get a paycheck after all the hard work.
Review from Customer Success Dept
makes me happy is working from home
Review from Customer Success Dept
Finishing tasks ( checking things off of my list). Success in the agents that I train. Growth in classes ( new hires) Paid Incentives. Value to the promises that are given to you as an employee.
Review from Customer Success Dept
When the lines of business are all in the GREEN
Review from Customer Success Dept
What's going wrong and how can it be improved?
Building lease that allows me to go back to my preferred hours
Review from Customer Success Dept
I am overworked and underpaid. I need more money, better benefits, more time off
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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