When you start at Ventech the constant vibe is that they are different and that they care about people, but people are not being put first anymore. We're leadership heavy and overly focused on processes. People are leaving because there are other opportunities for permeant WFH with better pay.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Being about to work with people, both internal and external that really care about making a different.
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¿Qué son algunas de las mejores cosas de tu equipo?
People work HARD and are constantly working to know their LOB in and out. I love collaborating with people my team and learning with and from them. Unfortunately, our leader constantly gaslights us and put us down to leadership behind out backs.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Leads/SMEs/IB are not valued, its evident in the most recent hirings. Sups dont know LOB information and work is pushed onto Leads/SMEs. There is no accountability for poor performers. We are so management heavy were are not taking care of the agents who work so hard to support the Service Center.
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¿Qué va mal y cómo puede mejorarse?
Leadership is out of touch. The people who make the decisions do not have agents best interest in mind. The training team hasnt taken a call in years, which means that agents struggle after training to keep up with the ever changing LOBs. The second to most recent manager is terrible with people.
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¿Qué necesita mejorar el equipo directivo?
Agents are not given the ability to become great at one LOB, instead as soon as they start to grasp an LOB they are thrown into a crosstraining and are ok at 2 LOBs. Were now in a position where there is no one worth promoting. Focus on your nurturing your employees and less on 'becoming agile.'
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