
We build a relationship to our customers and know who they are not as a customer account number.
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We all listen to the concerns of what is best for the department/company and brain storm for the best possible solution.
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We understand what the priorities and goals are for the department to work as one whole team, together, to achieve it together.
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The pay scale needs to be adjusted to our competitors considering some other companies with far less experience are getting close to the pay scale as some of our departments.
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Throughout the years i've notice that internet service has changed from it being a luxury at home to a necessity. It is important to have a stable connection and yet its frustrating for a customer when they have problems. I'm happy to be a part of a team that helps find solutions to their problems
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