
Dealing the with general community, trying to provide them a positive experience despite double standard rules is a hard sell. Lead by example!
Trying to make the customer feel they have had a positive experience where they feel they have been listened to and feel valued.
Higher pay, and being afforded some decent respect! Make the rules for bar service consistent across the stadiums, rather than the confusion and inconsistencies customers feel? Front line staff are on the end of it , wearing all the frustrations and complaints. Step up to the plate please.
The workers front up and do the right thing and genuinely work hard. It ain't recognised at all by the hierarchy despite their spin with videos stating thank you for all your hard work and commitment. People can see right through the spin? Show leadership and lead by example. I delete such videos.
Treating staff with some respect & value their contributions. Don't get caught up if a staff member asks for a free bottle of Franklins water as opposed to out of the tap! Sheesh! Make it an enjoyable experience to come to work, not a chore? Delaware Nth has so much to learn. I hope the penny drops?