Delaware North Employee Reviews
Out of 217 Delaware North employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Delaware North improve their work culture. The Operations team, with 65% positive reviews, reports the best experience at Delaware North compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
There's not enough room. I wish I knew than a what I know now.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Nice people and fun environment
When they are able to communicate with us.
Not much yet. Seems to be no oversight at all
Review from Operations Dept
My manager listens, has excellent leadership skills and always open to discussions on how to work smarter not harder. One of the best managers.
Front Office Manager couldn't. New Front Desk Supervisor wouldn't. Returning Front Desk Supervisor was too stressed and never really explained anything.
What does the leadership team need to get better at?
Leading , being proactive and giving good examples
Fairness to employees and customers
Need to be prepared beforehand and not to be scrambling around while work is in progress
Accountability and doing their jobs
Not pressureEmployee soEmployee gas time to put on protective gear
What is the best part about your compensation package?
It has a lot of options
Review from Customer Success Dept
Benefits are fair and I can't complain
the environment I am living in
Review from Operations Dept
Weekly pay, benefits, and accomadating schedule to lifestyle
It's competitive both locally and nationally
Why do you feel undervalued and what would make you feel better about your compensation?
I have not been paid in 3 weeks
My sick hours and PTO still 0 and I get paid less compare to others who work less than I do.
Review from Operations Dept
We're paid on one position. For one position. Yet we handle all positions even the ones paid higher than us. Cashiers have to do prep and transport trash, and stock. Although prep and loaders get paid higher. I've worked shifts 2-4hrs in a position with a pay difference. They don't compensate.
I think our tips are extremely inconsistent and they need to fix issues within my paycheck as well as all the other workers paychecks.
Review from Customer Support Dept
I feel they should hire more internally
What are some of the best things about your team?
very unorganized no structure or teamwork
Review from Operations Dept
Team members work together to provide the best service to our customers. We are like one big family
The besy team about my team is I think I am very understanding to my team others and I let them suggest what their thoughts when some project issue that needs to be addressed so that I can get a better idea to resolve it smoothly.
Review from Operations Dept
I have a potentially great team but managers could use training
Work well together and work as a team
What do your coworkers need to improve and how could you work together better?
Well, it all starts from the top employees are gonna treat each other. The way managers treat you. Manager did not set an example.
Review from Customer Success Dept
Coworkers that want to be there or better qualified.
Review from Customer Success Dept
They are not team players. They care about only them. Do more sidework. Not be rude.
It really dont take 2 people to do most of the things in here. I understand we need teamwork but efficiency is lacking
Review from Operations Dept
stop hiring criminals and inept people
Review from Sales Dept
What is most positive about the culture and environment at your company?
Clocking out and knowing it's my friday.
Review from Customer Success Dept
Customers are the only best experience I have.
The money is best part
Employees working together and helping each other when needed. I enjoy working with most everyone
Working is fun and enjoyable to work with my team. We always get along and finish our work everyday.
Review from Operations Dept
What needs to change to make the company culture better?
A more professional HR Manager.
Review from Operations Dept
New leadership at the highest levels
Better communication, better directive from leadership. Better understanding of operations and the roles of the employees and what they are responsible for.
Review from Operations Dept
Make things fair or create a seniority rule
Review from Operations Dept
I genuinely appreciate The company culture from what corporate states. The executive team does not follow the standard stated though
Review from Operations Dept
What did you like most about the interview process?
They asked me a couple of questions and said I was hired
Review from Customer Success Dept
My process was many years ago. There was incredible people in charge then. I'm not so sure how it is now. Considering most don't stay long, it can't be good. No structure. No rules told. No mention of the union and our CBA.
Well the Recruiter did all the work, The HR Manager did not want to hire me at all. She thinks I am too old
Review from Operations Dept
It was easy and straight forward.
Review from Operations Dept
It was very thorough and informative
What would you improve about your company's interview process?
More indepth training based off your hired location that comes with an alotted training period, so there's no question about your duties and expectations.
Review from Customer Success Dept
Don't lie about this job
Initially was great. Final interviews are w arrogant and out of touch executives
stop hiring criminals and idiots
Review from Sales Dept
The could change the dress code requirements.
Review from Customer Support Dept
What makes you most happy at work?
Customer interaction when I have time to serve them
Review from Customer Success Dept
When my customers come and see me
Taking care of my guests!
Where I am living, Grand Canyon
Review from Operations Dept
Providing a welcoming atmosphere for all co-workers and customers, will lend an ear to any and everyone.
What's going wrong and how can it be improved?
New management and better employees
Having working equipment would help
The culture of gossip, of not training the staff properly, the bullying, the fakeness has to change. The last HR advisor this company had was a bully and disrespectful to managers and employees. Many managers requested for help as this job was taking a toll on them, they didn't recieve any help.
Review from Operations Dept
Stop adding micro-managy tasks when we're already running to get everything done. Staff adequately. Help cover work areas if a task requires an associate to be in a whole different area for several minutes. LET ASSOCIATES BUY FOOD. PROVIDE A SNOW SHUTTLE.
Review from Sales Dept
Its not fair people who are not a minority here can be moved around in two different positions without waiting more than 2 weeks or being lied to unlike me who have been given the runaround
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Delaware North yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Delaware North yet.
Be the first to contribute a review.