MetLife – 1. Keeping track of notes from calls that customer has also access to 2. Reviewing information within the 5 day time limits and providing feedback based on the review 3. Having all case managers submit their extension on the website 4. Shortening wait times to speak to agents

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MetLife Compagnie réclamée

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs. Lire la suite

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1. Keeping track of notes from calls that customer has also access to 2. Reviewing information within the 5 day time limits and providing feedback based on the review 3. Having all case managers submit their extension on the website 4. Shortening wait times to speak to agents

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

This is by far the most toxic place I have ever worked.

Quelle est la meilleure partie de votre programme de rémunération?

Pension

Que faut-il changer pour améliorer la culture de l’entreprise?

Lots of perception driven games. Movers and shakers penalized

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

Managing their caseloads

Qu’aimeriez-vous le plus améliorer dans votre entreprise?

A new gym facility

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