MetLife CS Rep Employee Reviews
Briefly describe your overall experience at your company
Overall has been very positive. We are very busy and have large case loads but it’s reward
Review from Customer Support Dept
Working all day can become monotonous, but it is rewarding a lot of the time.
Review from Customer Support Dept
What do you like best about the leadership team?
My local managers are amazing
Review from Customer Support Dept
My manager is awesome. She is fair and very knowledgeable. She has her employee?
Review from Customer Support Dept
The leadership team is innovative and drives MetLife to remain competive in the global market.
Review from Customer Support Dept
They’re always there to help!
Review from Customer Support Dept
They are easy to get ahold of when you need them and they visit regularly.
Review from Customer Support Dept
What does the leadership team need to get better at?
I think the inter-office rules need to be revamped more than anything else.
Review from Customer Support Dept
What is the best part about your compensation package?
I have a lot of paid time off every year
Review from Customer Support Dept
Price and coverage is very reasonable
Review from Customer Support Dept
The compensation package includes a multitude of incentives and work/life balance.
Review from Customer Support Dept
My benefits are great, I have no deductible 401k plan, retirement, legal etc.
Review from Customer Support Dept
23 PTO days a year plus company 401k and pension
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of MetLife yet.
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What are some of the best things about your team?
My team is great to work with
Review from Customer Support Dept
We have weekly team meetings to get important information and also it’s fun. We ma
Review from Customer Support Dept
We support each other and work well together.
Review from Customer Support Dept
Amount of experience is excellent
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
People do not take criticism well. They take everything personally. Also people are not quick to help others out without a lot of prodding
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
When claimants are appreciative and you know you helped someone
Review from Customer Support Dept
The most positive is the feeling like you are part of the bigger picture and are essential.
Review from Customer Support Dept
They not only show diversity, but appreciation as well. We celebrate and participate in every culture
Review from Customer Support Dept
Not much to say about it. We do a lot of potlucks and try to expose to others cultures but not a lot of effort goes in to it
Review from Customer Support Dept
Workplace involvement and interactivity for employees.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I was rehired so I just had a phone interview with my manager who already knew how I worked and my capabilities
Review from Customer Support Dept
I am an old timer and was interviewed ny a single manager one on one. No panel interview.
Review from Customer Support Dept
I interviewed with 3 people all together 2 in one interview and the last person in my last interview. They allowed me to express myself and allowed me to feel comfortable
Review from Customer Support Dept
It was pretty straightforward. If they told you they would call you or let you know something on agiven date then they did.
Review from Customer Support Dept
I liked that it was quick and easy.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I love the team I’m on a
Review from Customer Support Dept
Close co-workers are the best part of the job.
Review from Customer Support Dept
When it is time to go home.
Review from Customer Support Dept
Getting things accomplished and making customers happy
Review from Customer Support Dept
Freedom to do my job as if I owned my portion of the company
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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