Communication with employees and follow through.
The team of employees...because no matter how short staffed we are we always help eachother
My team always pulls together and fills in the gaps on overbooked days which is all the time because our manager only worries about getting the highest encounter rate.
Management only cares about the amount of encounters and not the patient. If they focused less on the total number and more on the patient everyone would be more happy overall
Promedica does not recognize us as what we are. They lump us in with MA's and that is not what we do. We have levels of certification just like nurses do. Our pay is way under the average compensation based on certification standards.